Cleveland Clinic is a world renowned multispecialty academic medical center and one of the nation’s largest integrated health systems, with local, regional, national and international locations. We have built a strong reputation for outstanding quality and cost effective care and have gained international attention for our medical breakthroughs; patients come to Cleveland Clinic from all fifty states and over eighty countries around the world. U.S. News & World Report has declared that we are one of the "Best Hospitals" with thirteen specialties in the top ten.

Our Practice Model

Our Practice Model

The nonprofit group practice model. Cleveland Clinic physicians are paid a salary. They have no financial incentive to provide unnecessary tests or treatments. They work as a team to give every patient the best outcome and experience.

Patients come first. Cleveland Clinic is organized into patient-centered institutes that combine the medical, surgical and support functions for specific body systems or disorders.

Experience, expertise, empathy. Cleveland Clinic doctors treat more of the most complex patient challenges than any comparable medical center in America (according to CMS, the federal healthcare agency). They have unmatched experience in everything from the most rare diseases to the most common disorders. All Cleveland Clinic caregivers receive special training in empathy, communication and caring.

How it Started

Ninety years ago, four Cleveland physicians had a great idea for reducing healthcare costs. They planned a not-for-profit group practice where physicians from many specialties would collaborate for the more efficient practice of medicine. They established Cleveland Clinic as a not-for-profit group practice with a mission of patient care, research and education. Their great idea is still growing strong. Cleveland Clinic has grown through the years by remaining faithful to its founder’s vision and unique model of medicine.


Cleveland Clinic currently has the highest CMS case-mix index in America, meaning that it sees more of the most complex cases than comparable centers nationwide. Cleveland Clinic has a main campus, eight regional hospitals, 18 family health centers, and facilities in Florida, Nevada, Toronto and Abu Dhabi. Our locations are linked by health information technology and critical care transport, getting patients to the right facility, at the right time, for the right care. Our integrated structure enables us to control costs, measure and improve quality, and provide access to high-quality healthcare services across a broad regional system.

Patient-centered Institutes

Cleveland Clinic is organized into patient-centered institutes based around single diseases or organ systems. Each institute combines medical and surgical services at the same location under the same leadership to improve patient care and experience. Each institute is required to establish benchmarks and measure and improve quality. Institutes are also required to publish annual outcomes guides showing volumes, results, innovations, publications and other information relevant to patients and referring physicians.

Data and Outcomes Reporting

Since 2004, all clinical specialties at Cleveland Clinic have been required to collect and publish comprehensive data on procedures, volumes, mortality, complications and innovations every year. More than 14 outcomes books – for cancer, heart disease, urology and other conditions – rolled off the presses and were uploaded to our webpages this year. All of this data is helping us to identify opportunities and implement new processes that standardize approaches, reduce variability, and improve outcomes. It helps referring physicians make informed choices when they consider sending their patients to Cleveland Clinic for specialized care. Transparency is an essential part of our culture. Cleveland Clinic was the first major medical center to publish all physicians’ corporate and industry relationships on the organization’s public website as part of their professional profile.

Health Information Technology

A pioneer in the implementation of health information technology (HIT), Cleveland Clinic integrates its far-flung system with an extensive electronic medical records system. This system includes participating community physicians and patients, who are able to access test results and portions of their medical record at home via the Internet.

Cost and Value

The Cleveland Clinic model of medicine has made it possible for us to achieve cost savings on a vast scale during the recent recession. We were able to mobilize physicians and employees into hundreds of teams to address specific expenses. These teams cut costs from the operating room to the store room, something that would not have been possible in a more fragmented environment. Ultimately, we believe that the best outcome is the best value. Some of the most perplexing cost issues can be solved by answering a simple question: what’s best for the patient?


The Cleveland Clinic model of medicine is replicable. We have successfully transplanted our cultural DNA to Cleveland Clinic Florida, in Weston, and the Cleveland Clinic model will also be evident at Cleveland Clinic Abu Dhabi, scheduled to open next year.

Values & Beliefs

Values & Beliefs

Cleveland Clinic caregivers tell inspiring stories of how their global backgrounds contribute to them providing the best patient care.

Cleveland Clinic's culture has, at its heart, six fundamental values:

Quality: We hold the highest standards for quality and safety and strive to achieve them by continually measuring and improving our outcomes.

Innovation: We welcome change, encourage invention, and always seek better, more efficient ways to improve patient care and create a healthier world.

Teamwork: We collaborate and share knowledge — among ourselves and with the world — to provide the best possible care for every patient.

Service: We put “Patients First,” placing their health and well-being above every other consideration.

Integrity: We hold high moral standards and do our work with honesty, confidentiality, trust, respect, and transparency.

Compassion: We treat patients and families and our fellow caregivers as we would like to be treated. We care for the whole patient: body, mind, and spirit.

Additional Resources Connected to Our Values & Beliefs



Explore the amazing discoveries and technology being used to serve patients at Cleveland Clinic.

Since its founding, Cleveland Clinic has been home to major medical breakthroughs in medicine.

Among Cleveland Clinic's long list of achievements, we were the first in the world to:

  • Perform a coronary artery bypass
  • Perform a laryngectomy
  • Create a dosimeter to measure exposure to radiation
  • Develop a successful experimental artificial heart
  • Identify and test for carpal tunnel syndrome
  • Create a hospital artificial organs program
  • Perform minimally invasive aortic valve surgery
  • Perform the first successful larynx transplant
  • Perform the first nearly full face transplant

Cleveland Clinic's medical breakthroughs include:

  • Pioneering neurosurgery techniques
  • Pioneering gastroendoscopy
  • Early hypertension research
  • Isolation and naming of serotonin
  • Pioneering stopped-heart surgery
  • Development of coronary angiography
  • Pioneering neurosurgery techniques
  • Pioneering gastroendoscopy
  • Early hypertension research
  • Isolation and naming of serotonin
  • Pioneering stopped-heart surgery
  • Development of coronary angiography
Women's Professional Staff Association

Women's Professional Staff Association

The mission of the Women's Professional Staff Association (WPSA) is to support Cleveland Clinic’s efforts in recruiting, retaining and developing the careers of the highest quality professional Staff. The WPSA is a part of the Office of Professional Staff Affairs.

The WPSA sponsors a Leadership Development Conference open to all Cleveland Clinic Staff, House Staff, CCLCM students, employees as well as our healthcare colleagues in and around the region.

The WPSA partners with the Cleveland Clinic Academy for course offerings of special interest to female Staff and Cleveland Clinic professionals, with the Arts and Medicine Institute to promote Cleveland's rich cultural heritage and with the Staff Mentoring Program to support Staff engagement and career development.

The WPSA is a resource for you when you choose to pursue your career at Cleveland Clinic.  We are here to ease your transition to a new life and career at Cleveland Clinic and in Northeast Ohio and we are here for your professional development throughout your career.

About Us

What do we do?

  • Promote the successes of the female Professional Staff, including highlighting their awards, recognitions, promotions, appointments and grants
  • Partner with the Staff Mentoring Program to promote mentoring as an important tool in the career development of Professional Staff
  • Work with Cleveland Clinic leadership to identify viable programs and best practices for flex work, distance health and e-health programs
  • Develop Cleveland Clinic Academy CME courses of special interest to the female Professional Staff and employees
  • Offer programs and activities for your personal and professional development
  • Partner with Cleveland Clinic initiatives on work-family balance, personal wellness, healthy environment, community outreach to develop programming and communicate all that is available to you as a member of the Professional Staff.
  • Sponsor Professional Staff Nights Out—an opportunity to meet your colleagues, have fun and socialize. We partner with Community Outreach to engage in community volunteer activities, with Arts and Medicine Institute to explore the rich arts and cultural programming in the Region.

Activities and Programs

Cleveland Clinic offers many opportunities to learn, network and expand your horizons. Northeast Ohio has a rich cultural heritage in which to engage and explore. The WPSA engages in partnerships both internally and externally to offer activities and events of interest to its members.

Speaker Series

Highlights from our 2010 Speaker Series include Julie Gerberding, MD, President of Merck Vaccines and former Director of the Centers for Disease Control, and Melinda Estes, MD, CEO of Fletcher Allen Health Care in Burlington, Vermont.

Quarterly Meetings

Our quarterly membership meetings feature updates from WPSA leadership, reports from WPSA committees, and selected speakers or presentations and a networking reception.

Cleveland Clinic Academy Courses

WPSA sponsors several CME courses each year at Cleveland Clinic Academy on topics of interest to the Professional Staff and WPSA members. Course topics have included: Negotiation, Goal Setting, Tips and Tools to Prepare for your Annual Professional Review (APR).

Professional Development Workshops and Conference

WPSA sponsors a day-long conference every other year and workshops that focus on your professional development. The theme of the 2010 conference was Building on Your Strengths and featured 280 healthcare professionals from the Northeast Ohio region sharing ideas and learning how to build on the skills and abilities they already possess: communication, networking, presence, resiliency and mentoring.