Diversity & Inclusion Statement
Cleveland Clinic values a culture where caregivers integrate diversity and inclusion throughout the enterprise. We respect and appreciate our similarities and differences; they enable us to better serve our patients, one another and our global communities.
Cleveland Clinic is committed to creating a diverse and inclusive organization. Our core values fortify this commitment.
- Quality & Safety
In 2019, we added the Value of Inclusion to our core values. Intentionally practicing inclusion across our system creates the best care and outcomes for our patients, and promotes engagement through the best work experience for our caregivers. To carry out this commitment, we promote key behaviors of inclusion.
Our Inclusion Value states:
“We intentionally create an environment of compassionate belonging where all are valued and respected.”
The corresponding inclusion behaviors are:
- I seek to learn, understand and respect difference with a curious heart and an open mind.
- I achieve better outcomes through a diversity of perspectives and experience.
- I hold myself and others accountable for demonstrating the values of inclusion and respect.
- I support an inclusion-driven culture through my compassionate interactions with all others.
To foster a more inclusive environment at Cleveland Clinic, the Office of Diversity and Inclusion launched Inclusion Cafés in 2019. Through this initiative, we asked caregivers to share a complementary beverage with a fellow caregiver that they wanted to get to know better. We hosted Inclusion Cafés system-wide at various Cleveland Clinic locations reaching over 5,600 participants during fall and winter to facilitate understanding, respect, and sense of community among caregivers and build our inclusion capacity. This initiative was designed to intentionally build upon our commitment to the American Hospital Association Equity Pledge, CEO Action for Diversity and Inclusion, our value of Inclusion and mitigating unconscious bias.
Racism as a Public Health Crisis
In June 2020, Cleveland Clinic supported the City of Cleveland’s resolution declaring racism a public health crisis. As a health system, we are committed to ending long-standing systemic racism and bias that results in health disparities and are taking an active role to further develop strategies to guide our pursuit of true equality, justice and care for our patients and community.
2020 DiversityInc Top Health Systems
For the 11th year in a row, DiversityInc named Cleveland Clinic a top hospital and health system. This year, we were named third on the list.
The rankings are data driven and assess performance based on:
- Talent pipeline
- Talent development
- Leadership accountability
- Supplier diversity
ERGs & Councils Honors AwardTM
We were also recognized for our employee resource groups (ERGs), which connect caregivers with similar interests or cultural backgrounds. For the fourth year in a row, our ERGs have been ranked among the nation's best by PRISM International. Out of 1,300 applicants, Cleveland Clinic had the most ERGs recognized with three—including one in the Top 10 Leaders’ Circle.
Here’s how our winning ERGs ranked:
- 5 – SALUD (Leaders’ Circle)
- 14 – ClinicPride
- 17 – Military/Veterans
Caregivers who participate in an ERG are visible in the organization and our community. They live our values and provide strategic insights on diversity and inclusion across Cleveland Clinic. These awards demonstrate our commitment to our value of Inclusion and contribute to creating an environment of compassionate belonging where all are valued and respected.
The Office of Diversity and Inclusion provides strategic leadership for creating an inclusive organizational culture for patients, caregivers, business partners and the communities Cleveland Clinic serves.
Our three core focus areas are:
- Enterprise Demographics
- Cultural Competency Education and Training
- Health Equity and Community Engagement
Creating a diverse and inclusive environment complements our yearly enterprise goals by enabling us to better serve our stakeholders. Programming from the Office of Diversity and Inclusion promotes our charge of building and sustaining a culturally competent and diverse caregiver population that reflects communities we serve.
“In 2019, the Office of Diversity & Inclusion advanced Cleveland Clinic’s Inclusion Value through the integration of best and next practices across the health system. Our goal is to intentionally create an environment of compassionate belonging where all caregivers and patients are valued and respected.”
– Le Joyce K. Naylor, MA, CCDP/AP
Chief Diversity & Inclusion Officer
Cleveland Clinic recognizes that having a workforce that reflects the patient population it serves includes a diverse leadership team and pipeline. The integration of diversity and inclusion initiatives across the enterprise addresses the strategic need to expand the number of diverse candidates available to hire into healthcare with succession into management and executive roles.
Pipeline Talent Development – Increasing the enrollment of underrepresented minority (URM) students in health professions is an increasingly important and urgent issue. Cleveland Clinic takes an innovative approach to foster the continuing education and development of URM talent into healthcare. We offer various programs for high school and college students to enhance professionalism by providing them with career information, coaching and mentoring, team-based experiential learning and problem-solving expertise.
Mentorship – Cleveland Clinic is committed to increasing diverse talent in management and executive roles:
- African American Employee Resource Group (AAERG) / SALUD Leadership Development Program – We addressed a system-wide education gap through the AAERG / SALUD Caregiver Development Series, a group-led professional development workshop series. The goal of the series is to increase participants’ visibility and access to senior leaders, and to create a pipeline of talent from within the organization for future leadership roles. In 2019, 70 caregivers participated in the AAERG / SALUD Caregiver Development Series, after which 30% were promoted. Additionally, participants in the program have a lower turnover rate compared to the rest of the organization. In the last 7 years, a total of 390 caregivers have participated in the AAERG / SALUD Caregiver Development Series.
- Mentoring Circles – A collaborative effort of the Global Leadership and Learning Institute (GLLI) and the Office of Diversity and Inclusion, mentoring circles bring together a diverse group of employees—identified by their managers as capable future leaders—for informal talks with senior leaders to support their growth. In 2019, 26 Staff members participated in Professional Staff Mentoring Circles facilitated in collaboration with the Office of Professional Staff Affairs and GLLI. The 2019 cohort was 54% underrepresented minorities in medicine and 63% female.
Cultural Competency Education and Training
Enterprise-wide cultural competency skill development is fundamental in achieving the best patient and caregiver experience to an increasingly diverse population. We build skills, increase awareness and knowledge and enhance the patient/caregiver experience by providing online trainings, seminars, events, coaching and consultation services to caregivers and departments.
Online Training – A Diversity and Inclusion module created for caregivers provides an overview of diversity, inclusion and cultural competence across the Cleveland Clinic enterprise including Ohio, Florida and Nevada locations. All caregivers complete this training annually.
LGBTQ Diversity & Inclusion Training – To date, 855 caregivers have completed LGBTQ-specific training based on the Safe Zone model. The course covers: 1) providing culturally competent care for LGBTQ patients and their families, and 2) creating a culture of safety, quality, and intentional inclusion for LGBTQ caregivers and patients. Knowledge among participants increased by an average of 25% after completing the course.
Unconscious Bias Training – To date, over 1,200 of our leaders have completed Unconscious Bias training. The Office of Diversity and Inclusion launched this training in collaboration with Global Leadership and Learning in 2017. Its objective is to raise awareness about our biases and increase our caregivers’ cultural competence with a particular emphasis on the Talent Review process. Its impact is creating a more diverse and inclusive workforce. Participants’ knowledge increased by an average of 20% after completing the course.
Language Enrichment Programs – Offered in-person and online, these programs enhance the communication skills of our caregivers to improve the patient experience. Courses include: Spanish for Healthcare Professionals, Accent Modification and English as a Second Language.
Health Equity and Community Engagement
“By seeking to learn, understand and respect our differences, we can offer and provide the very best patient care in all of the communities we serve.”
– Tomislav Mihaljevic, MD
Cleveland Clinic CEO and President
We partner with key internal and community stakeholders to make advancements in research, patient access and patient education to reduce health disparities. Our focus areas include enhancing patient access, outcomes and satisfaction, and improving community health outreach, education and research.
- Learn more about our community programs
- Learn more about our commitment to purchasing from diverse and local suppliers
Employing diverse caregivers that represent our patients and members of our communities is key to our success in these endeavors. Caregivers in our Employee Resource Groups (ERGs) and Diversity Councils (DCs) serve as ambassadors of diversity and inclusion strategies to support recruitment efforts, provide personal and professional development, increase engagement and promote health equity throughout our system.
Employee Resource Groups and Diversity Councils
Cleveland Clinic has 11 affinity-based Employee Resource Groups (ERGs) that span the enterprise and 19 location-specific Diversity Councils (DCs). Through our ERGs and DCs, we offer strategic programming to address the healthcare and wellness needs of our diverse patient population and provide caregivers with the opportunity to increase their cultural competence. Services provided by our ERGs and DCs raise awareness of health disparities and inequitable care that may exist in the organization and across the communities we serve.
Select highlights of contributions our ERGs and DCs made in 2019 can be found below.
- The SALUD Hispanic/Latinx ERG developed an innovative six-to-eight week bilingual/bicultural health and wellness program for Hispanic youth. ACTiVHOS® (which stands for Activity, Cognitive Therapy, Incentives in Health Outreach for Students) encourages youth to be physically active and adopt healthy behaviors by integrating fun, educational dialogues and fitness activities with incentive-based awards and prizes. When we first launched the program in 2014, it was the first fully bilingual health and wellness youth outreach program in Northeast Ohio. In 2018, we began offering ACTiVHOS®in one of our local schools, and in 2019, we expanded to a second school and increased overall participation in the program by 47%. Engagement was at an all-time high with students achieving 16,700,000 total moves, a 66% increase over previous years. In five years, 213 students have participated in ACTiVHOS®, with 80% reporting improved personal health perception and logging in a total of 24.5 million moves. In 2020, we also leveraged our social media platform to increase outreach of Hispanic/Latinx community during the COVID-19 pandemic through clinician videos and translated Cleveland Clinic collateral.
- Cleveland Clinic Office of Diversity & Inclusion, in collaboration with SALUD and the African American Employee Resource Group, provided guidance and support in the expansion of Glickman Urological & Kidney Institute’s Men's Minority Health Fair at Akron General, Lorain Family Health Center and Lutheran Hospital. At the health fairs, we provided BMI, diabetes, hypertension, hepatitis C, prostate, cholesterol and vision screenings. Through its continued expansion, overall participation of African American and Hispanic/Latinx men increased by 96% (239 men screened in 2018 vs. 469 men screened in 2019 at these specific locations). Since its inception, more than 17,800 men have attended the health fair and undergone more than 50,000 screenings.
- The Greater University Circle Employee Resource Group (GUC-ERG) is comprised of Cleveland Clinic caregivers who reside in one of the eight Greater University Circle neighborhoods. GUC-ERG members serve as ambassadors to other GUC caregivers, potential caregivers and all members of these communities. Through peer-to-peer activities and initiatives, GUC-ERG emphasizes the overall goals of Cleveland Clinic’s strategic plan while supporting recruitment, retention and caregiver engagement strategies. The group also connects to the overarching goals of the Greater University Circle initiative to Live Local, Buy Local, Hire Local & Connect. In collaboration with Talent Acquisition and the Greater University Circle Employee Resource Group (GUC-ERG), we conducted 11 workforce readiness workshops to promote Cleveland Clinic as a “great place to work and grow”. Through these workshops we explored employment opportunities with community members and provided guidance on navigating our career website and application process, resume writing and behavioral-based interviewing. Out of 127 workshop attendees, we had 83 applicants, 10 active candidates, and 12 hires in 2019.