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Cleveland Clinic Express Care® Online

24/7 care you need right now, from home - or anywhere
via your smartphone, tablet or computer.

You don’t need an appointment. Just a connection.

Watch: Learn More about Express Care Online

When you need to find care, let us bring a healthcare provider to you. From your phone, tablet or computer, at home or work, now it’s never been easier for patients to access the expertise of Express Care Online. Connect within minutes. Get a diagnosis or a prescription from a healthcare provider, when appropriate. All in one 10–minute session.

Ages

  • Adults and Children 6 years old and up
  • Patients 17 years and under must be accompanied by a parent/guardian during the visit

REGISTER FOR FREE

Smartphone or Tablet Apps

Laptop or Desktop Website

See a Provider Now

Method of Payment

Some insurance companies cover telehealth sessions like a regular office visit. If your insurance company doesn’t currently cover telehealth, you can still use the service. The cost of an urgent care visit is $49 for a 10-minute consultation. The cost of specialty services can be discussed with your provider in-person.


Express Care Online is for you, if you need treatment for the following conditions:

Adult Patients
  • Asthma
  • Bronchitis
  • Cough and cold symptoms
  • Earaches
  • Minor back and shoulder pain
  • Minor medical concerns
  • Minor trauma, burns or lacerations
  • Seasonal allergies
  • Sinus infections
  • Skin rashes
  • Urinary tract infections
  • Yeast infections
Pediatric Patients (6 years old - 17 years old)
  • Bronchitis
  • Conjunctivitis
  • Cough and cold symptoms
  • Minor medical concerns
  • Seasonal allergies
  • Sinus infections
  • Skin rashes

If you have chest pain, shortness of breath, dizziness, a severe headache, broken bone or other serious problems, please go to the nearest emergency department or 911.

MyCare Devices
  1. Mobile devices: Download the Express Care Online app from either the "App Store" or "Google play" download buttons and follow the prompts.

    Laptop or Desktop users: Get Started by using the "See a Provider Now" button above and enter your information on the Express Care Online website.

    Computer with webcam: Click the “Test Your Computer” button to make sure you’re ready for your visit.

  2. You’ll be placed into the waiting room after you answer a few questions. At this time, your Cleveland Clinic provider will be notified that you’re ready for your visit.

Express Care Online Frequently Asked Questions


What is Express Care Online?

Online medical care is medicine built for the way you live today. It’s a simple, affordable service that lets you see a caregiver whenever, however, wherever you want to, online or by mobile app. Once you’re connected, your healthcare provider can review your history, answer your questions and at their discretion diagnose, treat and even prescribe medication. If you receive a prescription, we’ll send it straight to your pharmacy.

Is it secure?

Yes, Express Care Online is designed to be a private, secure, HIPAA-compliant tool that allows you to safely and confidentially consult with a healthcare provider online.

When do I use this service?

Special situations:

  • I feel like I should probably see a doctor, but can’t really fit it into my over-booked schedule.
  • I'm flying tomorrow and can't get out of work.
  • It's difficult for me to get a doctor's appointment.
  • I'm not sure if I should go to the ER or not.
  • My doctor’s office is closed and I don’t want to go to an urgent care clinic or hospital.
  • I just moved and don’t know any doctors in my area.
  • I just need a second opinion.
  • I’m between jobs and have no coverage.
  • I have a question about a loved-one’s health and would like some advice.

Medical needs:

  • Patients use online medical care to address a range of issues, from acute needs to more general questions about their health. Upper respiratory issues and infections are the most common issues; also common are complaints of abdominal pain, fever and diarrhea.

Common issues:

  • Acute Bronchitis
  • Cough
  • Acute Sinusitis
  • Acute Pharyngitis
  • Acute Cystitis
  • Urinary Tract Infection
  • Abdominal Pain
  • Diarrhea
  • Fever
  • Acute Conjunctivitis
  • Painful Urination
  • Influenza
  • Respiratory Infection
  • Headache
  • Strep Throat

In addition to the acute issues mentioned above, some patients make arrangements to have scheduled visits using Express Care Online with their existing physicians. Please don’t hesitate to inquire about this option at your next office visit.

Who are the healthcare providers?

Cleveland Clinic, with the assistance of Online Care Group, who is a primary care practice with a national network of U.S.-based clinicians that provides online clinical services.

What ages can be seen with Express Care Online?
  • Adults and Children 6 years old and up
  • Patients 17 years and under must be accompanied by a parent/guardian during the visit
Can they write me a prescription?

Yes, if medically appropriate, and allowed in your state. Prescription writing is at the healthcare provider's discretion. A consultation is not a guarantee of prescription.

Can they diagnose my condition?

Yes, if medically appropriate. The healthcare provider will decide based on what he or she learns during your consultation if a diagnosis is possible, or if you need further examination (e.g. tests, a physical exam, another specialty visit) just like an in-office visit.

How much does it cost? Is it covered by insurance?

Some insurance companies cover telehealth sessions like a regular office visit. If your insurance company doesn’t currently cover telehealth, you can still use the service. The cost of an Express Care Online visit is $49 for a 10-minute consultation. The cost of specialty services can be discussed with your provider in-person.