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Cleveland Clinic Express Care® Online

Wish you didn’t have to leave your home to see a healthcare provider? Express Care Online can help you save valuable time by letting you receive care from your healthcare team in a live, virtual visit using your mobile device or computer.
Cleveland Clinic Express Care® Online App

On-Demand Virtual Visits. Anytime. Anywhere

Express Care Online offers secure, cost-effective care for common illnesses and health problems through a live, online virtual visit. Rather than driving to your physician or waiting it out at your nearest emergency room, you can see a healthcare provider from your home or office in only minutes, on your smartphone, tablet or computer. Once you create an account, a provider can review your symptoms and questions, diagnose and send a prescription- when appropriate - to the pharmacy of your choice. Providers are available online to see patients ages 2 and older, 24/7, 365 days a year. Patients 17 years and younger must be accompanied by a parent or guardian during the visit. Virtual visits may be a covered benefit, depending on your insurance company and plan. Without insurance, the cost of a virtual visit starts at $55. If you encounter any technical difficulties during your Express Care Online virtual visit please call 1.866.569.7530 (US toll free), any time 24/7.

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Specialty Care

Cleveland Clinic has specialists available for virtual visits on demand to treat a variety of issues related to these areas:

Frequently Asked Questions
Sick woman using Cleveland Clinic Express Care® Online app on her phone

Concerns about the coronavirus (COVID-19)?

COVID-19 outbreak is a concern for many. Cleveland Clinic Express Care® Online is here for you and your family.

How we screen for the COVID-19 and other viral infections: Express Care Online healthcare providers look for symptoms such as fever, cough, and shortness of breath. Our 24/7 online care team can evaluate your illness, identify if you are at risk, help manage your symptoms any recommend next steps.

How we provide treatment:

  • If your online provider determines that you have a viral infection such as the flu, care at home will often be recommended. If any complications arise, like signs of possible pneumonia, then your online healthcare provider will refer you to in-person care.
  • If the provider suspects you may be infected with COVID-19, they will follow CDC guideline to determine if testing is needed. They may also provide instructions to isolate yourself from others.

How we can help you: A virtual visit is a great option if you're worried about infections because it allows you to seek medical attention from your home and limit the spread of disease. Cleveland Clinic recommends that patients call their doctor’s office or emergency room before going to any facility to make sure they are getting the right care.

How to protect yourself and those around you: Wash your hands often, for at least 15-20 seconds, cover your cough, and disinfect common surfaces such as doorknobs, tables, and bathrooms.

Is my virtual visit covered by insurance?

Most insurance companies are paying for virtual visits for COVID-19 positive diagnoses. Cleveland Clinic will waive financial responsibility you may have. For services for non-COVID-19 positive diagnoses, some insurance companies are paying for virtual visits. Cleveland Clinic will only bill you for your financial responsibility after we have billed your insurance. Insurance companies are beginning to change their coverage of virtual visits for non-COVID-19-related symptoms, so it is best to confirm your benefits with your insurance company prior to care. Virtual visits are still an option for you, even if your insurance company does not cover it.

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Scheduled Virtual Visits
Express Care Online | Scheduled Virtual Visits

Scheduled Virtual Visits

Many Cleveland Clinic providers offer a variety of virtual scheduled visits, including regular follow-up, pre and post-op, pre and post natal check-in, triage visits, pre-visit information sessions, medication review, genetic counseling, infectious disease visits prior to travelling, etc.

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Patient Testimonials

Patient Testimonials

Out-of-state patient's office visits completed with Express Care Online
Skin rash leads to poison sumac diagnoses on Express Care® Online
Sinus pressure and fatigue relieved by Express Care Online
Neck pain eased by Express Care Online
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