Welcome to Mentor Hospital
Welcome to Mentor Hospital. I’m pleased that you have chosen us as your healthcare provider. At Mentor Hospital, you’ll receive care from Cleveland Clinic and private practice physicians and specialists working together with skilled nurses and advanced practice providers (APPs).
It’s our goal to be the best place to receive care, an optimal place for healing and a permanent resource for patients and families in times of sickness and health. Our caregivers work
hard to create an excellent patient experience for you. That’s what our work is about — patients and families. Each of our nurses, physicians, APPs, administrators, hospital staff members and volunteers is committed to providing the highest quality of care with sensitivity to individual needs and concerns.
Thank you for your trust in us. This Patient and Visitor Amenity Guide will be a useful resource to you and your loved ones during your stay at Mentor Hospital. If you have any questions, or if there’s anything we can do to make your stay more comfortable, please feel free to ask any of our caregivers.
Again, thank you for choosing Mentor Hospital.
Richard D. Parker, MD
President
Mentor Hospital
Important Phone Numbers
- General Information/Hospital Operator: 440.578.3000
- Care Management/Social Services: 440.578.3223
- Emergency Department: 440.578.3150
- Health Information Management: (Medical Records) 440.312.3044
- Environmental Services: 440.578.3013
- Medline Physician Referral Service: 866.733.6363 or 440.312.4533
- Ombudsman: 440.312.9140
- Patient Information: 440.578.3000
- Security: 440.578.3390
- Spiritual Care/Healing Services: 440.312.3292
Transportation & Parking
Bus
- Laketran: 440.354.6100
Parking locations
There is a surface parking lot located in front of the hospital.
- Valet Parking Main Entrance Valet Hours: 6 a.m. to 6 p.m. Monday through Friday.
- $6 cost / $4 for adults age 65 and older and those in need of accessible parking.
Credit cards only.
Hours subject to change.
Security
Security personnel are available at 440.578.3390 or extension 3390 to escort you to your car at all times. From 7 p.m. to 5:30 a.m. the main entrance of the hospital is closed and all visitors must enter through the emergency department.
Accommodations & Services
Virtual Care
Mentor Hospital hosts an innovative virtual platform to bring Cleveland Clinic care to all our patients. Cutting-edge telehealth technology are embedded throughout the hospital, allowing patients to consult with Cleveland Clinic specialists from their bed in Mentor Hospital — regardless of where the physician is located.
Every inpatient room is outfitted with a high-resolution camera and TV to help with these consultations. The emergency department has a telehealth “robot,” a mobile telehealth station to facilitate consults for patients in the unit.
More information is available in your admissions folder (or available upon request).
Spiritual Care/Healing Services
The Center for Spiritual Care provides care and support for the religious and spiritual needs of those who come through our doors, including patients, their families and loved ones, and Cleveland Clinic caregivers. Our clinically trained chaplains are committed to providing appropriate and compassionate spiritual care while respecting each individual’s own faith tradition and religious or spiritual beliefs. Our services are also available to the nonreligious for support under stress. Chaplains respect the beliefs, dignity and privacy of all people. They do not impose their beliefs or religious practices. They’re caring listeners who’ve been trained to help with the special needs of hospitalized patients and their families. Chaplains work with the healthcare team so that spiritual concerns and needs will be addressed. The Center for Spiritual Care can help when a patient, family member, significant other, or a caregiver is anxious, frightened, or upset about their own or a patient’s health condition.
If you wish to have a visit from clergy of a particular faith or from your own pastor, priest, rabbi or imam, our office will help you and can be reached at 440.312.3292.
Ombudsman
The ombudsman is the liaison between Mentor Hospital and the patient. They can help resolve issues that may arise during treatment. We recommend that patients first attempt to address their concerns with the department in which the issue occurred. If a resolution with the person providing your care isn’t reached, we encourage patients to contact the department manager or supervisor.
If these attempts are unsatisfactory, call our Ombudsman Office from 8 a.m. to 5 p.m. Monday through Friday, or please leave a message anytime at 440.312.9140. Presenting an issue does not in itself compromise a patient’s future access to care.
Amenities & Dining
Inpatient Meals
The Food and Nutrition Services Department is pleased to offer room service. We offer nutritious hot and cold choices throughout the day. Our menu also reflects particular dietary restrictions as prescribed by your physicians.
- Hours of service: 7 a.m. to 5:30 p.m.
To get a menu and place your order: Once your physician has prescribed your diet, please use your phone to call 440.578.3048 or dial ext. 3048, and our nutrition representative will be happy to help you.
Grab-n-Go Café
The Grab-n-Go Café, located adjacent to the Atrium at Mentor Hospital, provides quick meal and snack options for our visitors and caregivers. Offerings include premade sandwiches, salads, yogurt, fruit, granola bars and more. Coffee and soft drink machines are also available.
Payment for items in the Grab-n-Go Café is by credit or debit card only.
