Fairview Hospital Visitor Guide - Welcome
Welcome to Cleveland Clinic Fairview Hospital and thank you for trusting us with your care. We are committed to providing you with the highest quality healthcare in the safest, most comfortable environment possible.
It is normal to feel anxious about staying in the hospital. But remember, you will not be alone. You will have an entire healthcare team focused on your safety and well-being. You are an important part of that team, and we want you and your family to take an active role in your healthcare during your stay with us.
We have created this hospital amenity guide to help you understand more about your hospital stay. Please keep it with you and read through it when you can. The information will be useful for you and your family.
We value the opportunity to serve you and appreciate the confidence you have placed in us. Thank you for choosing Cleveland Clinic Fairview Hospital.
Neil Smith, DO
Important Phone Numbers
- Main Number: 216.476.7000
- Emergency Department: 216.476.7080
- Health Information Management (Medical Records): 216.476.7124
- Hospital Operator: 0 or 216.476.7000
- Housekeeping: 216.476.2788
- Medline Physician Referral Service: 866.733.6363
- Ombudsman: 216.476.4424
- Pastoral Care: 216.476.7067
- Patient Access Services/Admitting: 216.476.7924
- Patient Information: 216.476.7100
- Pediatric ED: 216.476.7081
- Pharmacy: 216.476.7177
- Social Services/Care Management: 216.476.7070
- Volunteers: 216.476.7211
Fairview Hospital visiting policies are designed to allow for convenient visiting by family and friends. Allowing for privacy, care requirements and patient preferences are the critical elements that must be considered.
8 a.m. - 8 p.m.
8 a.m. - 8 p.m.
1 p.m. - 8 p.m.
Intensive Care Unit
9 a.m. - 11 a.m., 2 p.m. - 4 p.m. & 8 p.m. - 10 p.m.
Visiting hours are flexible on the remaining hospital floors.
- Please limit the number of visitors (including children) to two at any one time.
- Anyone with a cough, cold, sore throat or experiencing symptoms related to a contagious illness should avoid visiting a patient at the hospital.
- Visitors under the age of 14 are not permitted to visit in critical care units.
- Children must be accompanied by an adult at all times.
- Visitors may be requested to leave the room if a procedure or care needs to be performed or in the event of an emergency situation.
- It is the discretion of the nurse to limit the number of visitors and/or length of visiting time if it interferes with a patient’s rest and recovery.
Contact a Patient
For patient information, please call 216.476.7100.
If you cannot visit a relative or friend that is a patient at Fairview Hospital, we invite you to use this system to send your greeting or message.
Please fill out the form completely, otherwise we may not be able to deliver it.
Please allow 24 hours for email delivery Monday through Friday. Email sent after 4 p.m. on Friday will not be delivered until the following Monday. Email sent on holidays will not be delivered until the following weekday.
Visitor ID Badge
Cleveland Clinic has a Visitor Photo Badging System in its regional hospitals. Adult visitors need to show a valid photo ID to enter the hospital after normal visiting hours. Upon entering the Emergency Department entrance, visitors are given a badge that shows their name and photo, room destination and expiration date (extended badges are available). It must be worn on the outermost clothing.
Visitors who are unable to provide ID will not be denied entrance once the visit is confirmed, but they will be photographed.
A permanent visitor badge system was started to assure the safety and security of our patients, visitors, staff and physicians. The badge includes the visitor’s photo and in bold capital letters identifies the person as a VISITOR, VENDOR or OFFICIAL (with an oversight or regulatory agency). The badge includes the issue date, visitor name and hospital department they are visiting.
Visitors in the hospital from 7 p.m. - 7 a.m. Monday through Friday and 24 hours on the weekends and holidays must obtain a badge from the ParkView Information/Security Desk. Individuals in the hospital prior to 7 p.m., but staying for the evening or overnight are asked to go to the information desk to pick up a badge. Visitors accompanying Emergency Department patients will be issued a temporary badge. Visitor badges may be obtained at any time and extended badges are available.
Travel & Transportation
Bus - RTA
- Paratransit: 216.781.1110
- For schedules, call 216.621.9500
(select 1 for English, 2 for Spanish)
- Visit the RTA website for current bus schedules and additional information
Taxis & Limousines
- Americab: 216.881.1111
- Westlake Cab Company: 440.331.5000
- Yellow Cab: 216.623.1500
The bicycle racks are located on the first floor of our parking garage. They are available for both employees and visitors year round.
For those coming to the hospital, a self-park garage is attached to the hospital.
For those coming to the Cleveland Clinic Cancer Center at Fairview Hospital, Moll Pavilion, there is free surface parking in the Cancer Center lot.
First hour of parking is free. Maximum fee per day is $8.
Coupons can be purchased at the main valet desk located at hospital main entrance between 6 a.m. and 10 p.m.
- 5-pack: $25
- 7-day pass: $25
- 30-day pass: $80
Valet Parking & Rates
Valet Service is available 24 hours a day, seven days a week.
- $8 per day
- $4 for senior citizens ages 65 and older
- $4 for expectant mothers using Fairview Hospital prenatal and birthing services.
- Free for Emergency Department visitors with discharge papers.
Security personnel are available at 216.476.4344 or extension 24344 for escort service 24 hours daily.
From 7 p.m. – 6 a.m. the main entrance of the hospital is closed and all visitors must enter through the Emergency Department or through the Parking Garage entrance.
Visitors are required to wear a visitor badge from 7 p.m. – 7 a.m. Monday-Friday and 24 hours a day on weekends.
The pharmacy is located on the first floor of the hospital, across from the gift shop.
Hours: Monday - Friday, 8 a.m. – 6 p.m.
Bedside Delivery of your Discharge Prescriptions
Fairview Hospital can fill your discharge prescriptions and deliver them to you or your family at the bedside. A member of the pharmacy staff will come to your bedside and collect the necessary information and work with your nursing staff to secure the needed prescriptions. The pharmacy accepts most insurance plans and can receive credit card payment at your bedside. As an alternative, your family can pick up your medications, if you direct us, at the pharmacy, where other forms of payment are accepted.
Accommodations & Services
A chapel is located on the first floor of the hospital.
If you wish a visit from clergy of a particular faith or from your own pastor, priest, rabbi or imam, our office will assist you and can be reached at 216.476.7067 or extension 67067.
ATMs are located on the first floor of the hospital by the main entrance and outside the cafeteria.
Phone: 216.476.4424 or ext 64424 from a hospital phone.
The Ombudsman is the liaison between Fairview Hospital and the patient in resolving problems that may arise during the course of treatment. We recommend that patients first attempt to address their concerns with the department in which the problem occurred. If you do not reach a resolution with the person providing your care, we encourage you to contact the department manager or supervisor. If these attempts are unsatisfactory, call our Ombudsman Office from 8 a.m. – 4:30 p.m. Monday-Friday, or you can leave a message anytime. Presenting a complaint does not in itself compromise a patient’s future access to care.
Take an Art Break!
Use a cell phone to hear artists and curators talk about selected works of art in the new ED/ICU building. Listeners will have the opportunity to hear interesting details about the artwork by following the prompts provided. Organized by curators from the Cleveland Clinic Arts & Medicine Institute, this cell phone tour is a unique opportunity to learn more about the Cleveland Clinic Art Collection. Just dial 216.453.3966 on your cell phone and follow the audio prompts.
Amenities & Dining
The Food and Nutrition Services Department is pleased to offer you Room Service. We offer a wide variety of nutritious hot and cold choices throughout the day. Our menu also reflects the particular dietary restrictions you may be under at your physician’s request.
Meal times for patients vary throughout the hospital. However, you can expect meals to be served within the following time frames:
- Breakfast: 7:30 a.m. - 8:30 a.m.
- Lunch: 11:30 a.m. - 12:30 p.m.
- Dinner: 4:30 p.m. - 5:30 p.m.
To Obtain a Menu and Place Your Order
Once your physician has prescribed your diet, please use your phone to call ext. 24400, and our nutrition representative will be happy to help you. Family members also may assist you with ordering your meal if needed. We will bring you a menu with your first meal or your nurse may provide one to you for ordering future meals.
Guest meals are provided upon request. There is a $9 charge for breakfast and $10.50 for Lunch & Dinner. To request a guest tray, contact the nurse at least one half hour before mealtime.
- Breakfast: Monday - Friday: 6:30 a.m. - 10:30 a.m. | Saturday - Sunday: 6:30 a.m. - 10:30 a.m.
- Lunch: Monday - Sunday: 11 a.m. - 1:30 p.m.
- Dinner: Monday - Sunday: 4 p.m. - 7 p.m.
- Night Shift: Monday - Friday: 7 p.m. - Midnight
Other Dining Options
The cafeteria is open daily 6:30 a.m. - 6:30 p.m. and is located on the first floor of the hospital, near the gift shop.
Java Express is open Monday through Friday, 7 a.m. - 5 p.m. and is located in the hospital entrance via the parking garage, Java Express offers hot and cold beverages, baked goods, soup, sandwiches and snacks.
Vending areas are located on each floor, offering drinks and snacks.
Fairview Hospital Flower Shop
Call 216.476.7000 for more information.
At the Flower Shop you will find fresh cut floral arrangements, dry floral arrangements, balloons, plants and cookbooks. All proceeds fund patient and hospital services.
- Monday - Friday: 10:30 a.m. - 7:30 p.m.
- Saturday: 10 a.m. - 4 p.m.
- Sunday: 1 p.m. - 4 p.m.
- Legal holidays: Closed
Fairview Hospital Gift Shop
Call 216.476.7000 ext. 23496 for more information.
Located on the first floor by the surgery center, across from the pharmacy. The Gift Shop sells all different types of items to fit your needs including gift cards, baby items, teddy bears, candy, seasonal items and much more. All proceeds are donated back to the hospital to benefit patient care.
- Monday - Friday: 10 a.m. - 7 p.m.
- Saturday and Sunday: Noon - 4 p.m.
Volunteers make daily deliveries of mail and/or flowers. Please use the following address for any deliveries:
Patient’s full name
Patient’s hospital room number
18101 Lorain Avenue
Cleveland, Ohio 44111