Fairview Hospital Visitor Guide - Welcome
Welcome to Cleveland Clinic Fairview Hospital and thank you for trusting us with your care. We are committed to providing you with the highest quality healthcare in the safest, most comfortable environment possible.
It is normal to feel anxious about staying in the hospital. But remember, you will not be alone. You will have an entire healthcare team focused on your safety and well-being. You are an important part of that team, and we want you and your family to take an active role in your healthcare during your stay with us.
We have created this hospital amenity guide to help you understand more about your hospital stay. Please keep it with you and read through it when you can. The information will be useful for you and your family.
We value the opportunity to serve you and appreciate the confidence you have placed in us. Thank you for choosing Cleveland Clinic Fairview Hospital.
Neil Smith, DO
Important Phone Numbers
- Main Number: 216.476.7000
- Emergency Department: 216.476.7080
- Health Information Management (Medical Records): 216.476.7124
- Hospital Operator: 0 or 216.476.7000
- Housekeeping: 216.476.2788
- Medline Physician Referral Service: 866.733.6363
- Ombudsman: 216.476.4424
- Pastoral Care: 216.476.7067
- Patient Access Services/Admitting: 216.476.7924
- Patient Information: 216.476.7100
- Pediatric ED: 216.476.7081
- Pharmacy: 216.476.7177
- Social Services/Care Management: 216.476.7070
- Volunteers: 216.476.7211
Cleveland Clinic has a 24-hour visitation policy.
We understand your desire to have family and friends visit, but we also need to have an environment that supports healing and rest. There may be times when visitation may need to be limited, such as:
- When patient is having certain procedures
- When a visit interferes with patient’s care or care of the other patient in a shared room
- When there are too many visitors in the room
- When there is a chance of infection
- When patient or patient’s roommate needs privacy or rest
Contact a Patient
For patient information, please call 216.476.7100.
Visitor ID Badge
Cleveland Clinic has a Visitor Photo Badging System in its regional hospitals. Adult visitors need to show a valid photo ID to enter the hospital after normal visiting hours. Upon entering the Emergency Department entrance, visitors are given a badge that shows their name and photo, room destination and expiration date (extended badges are available). It must be worn on the outermost clothing.
Visitors who are unable to provide ID will not be denied entrance once the visit is confirmed, but they will be photographed.
A permanent visitor badge system was started to assure the safety and security of our patients, visitors, staff and physicians. The badge includes the visitor’s photo and in bold capital letters identifies the person as a VISITOR, VENDOR or OFFICIAL (with an oversight or regulatory agency). The badge includes the issue date, visitor name and hospital department they are visiting.
Visitors in the hospital from 8 p.m. - 6 a.m. seven days a week must obtain a badge from the ParkView Information/Security Desk. Individuals in the hospital prior to 8 p.m., but staying for the evening or overnight are asked to go to the information desk to pick up a badge. Visitors accompanying Emergency Department patients will be issued a temporary badge. Visitor badges may be obtained at any time and extended badges are available.
Travel & Transportation
Bus - RTA
- Paratransit: 216.781.1110
- For schedules, call 216.621.9500
(select 1 for English, 2 for Spanish)
- Visit the RTA website for current bus schedules and additional information
Taxis & Limousines
- Americab: 216.881.1111
- Westlake Cab Company: 440.331.5000
- Yellow Cab: 216.623.1500
The bicycle racks are located on the first floor of our parking garage. They are available for both employees and visitors year round.
- 0 - 1 hour: Free
- 1 - 2 hours: $5
- 2 - 3 hours: $7
- Over 3 hours: $8
A self-parking garage is located on Old Lorain Rd. and Groveland Ave.
Valet Parking & Rates
Main Entrance Valet Hours: Monday – Friday, 6 a.m. – 10 p.m.
Emergency Department Entrance Valet Hours: Monday – Sunday, 24 hours
- $8 per vehicle
- $4 per vehicle with valid handicap tags, valid AARP card or a valid Golden Buckeye Card
If a patient or visitor expects frequent visits to Fairview, discount coupons and value passes are available.
- 5 pack: $25
- 7 day unlimited parking value pass: $25
- 30 day unlimited parking value pass: $80
Parking coupons and value passes are valid for use in self-park facilities only (not accepted at valet).
Self-park discount coupons can be purchased from the valet cashier on campus.
Valet Cashier Booth
- Main Entrance: Monday - Friday, 6 a.m. - 10 p.m.
- Emergency Entrance: Monday - Sunday, 24 hours
"At Your Service" Vehicle Assistance Program
Parking Services can help you with way finding and vehicle assistance including: battery starts, tire change, tire inflation, lost car and driving directions
For more information, please call the Parking Services Office at 216.444.2255
The pharmacy is located on the first floor of the hospital, across from the gift shop.
- Monday - Friday: 7 a.m. – 7 p.m.
- Saturday: 9 a.m. – 1 p.m.
Curbside Pickup Hours:
- Monday - Friday: 10 a.m. – 4 p.m.
- Saturday: 9:30 a.m. – Noon
Bedside Delivery of your Discharge Prescriptions
Fairview Hospital can fill your discharge prescriptions and deliver them to you or your family at the bedside. A member of the pharmacy staff will come to your bedside and collect the necessary information and work with your nursing staff to secure the needed prescriptions. The pharmacy accepts most insurance plans and can receive credit card payment at your bedside. As an alternative, your family can pick up your medications, if you direct us, at the pharmacy, where other forms of payment are accepted.
Accommodations & Services
A chapel is located on the first floor of the hospital.
If you wish a visit from clergy of a particular faith or from your own pastor, priest, rabbi or imam, our office will assist you and can be reached at 216.476.7067 or extension 27067.
ATMs are located on the first floor of the hospital by the main entrance and outside the cafeteria.
Phone: 216.476.4424 or ext 24424 from a hospital phone.
The Ombudsman is the liaison between Fairview Hospital and the patient in resolving problems that may arise during the course of treatment. We recommend that patients first attempt to address their concerns with the department in which the problem occurred. If you do not reach a resolution with the person providing your care, we encourage you to contact the department manager or supervisor. If these attempts are unsatisfactory, call our Ombudsman Office from 8 a.m. – 4:30 p.m. Monday-Friday, or you can leave a message anytime. Presenting a complaint does not in itself compromise a patient’s future access to care.
Take an Art Break!
Use a cell phone to hear artists and curators talk about selected works of art in the new ED/ICU building. Listeners will have the opportunity to hear interesting details about the artwork by following the prompts provided. Organized by curators from Cleveland Clinic Arts & Medicine, this cell phone tour is a unique opportunity to learn more about the Cleveland Clinic Art Collection. Just dial 216.453.3966 on your cell phone and follow the audio prompts.
Amenities & Dining
The Food and Nutrition Services Department is pleased to offer you Room Service. We offer a wide variety of freshly prepared, nutritious hot and cold selections throughout the day. Our menu also reflects the particular dietary restrictions you may be under at your physician’s request. If you have questions about your diet, please ask to see a Registered Dietitian.
All of our meals are prepared to order and will be delivered within 45 minutes after placing your call. Meal times for patients vary throughout the hospital. However, you can expect meals to be served within the following time frames:
- Breakfast: 6:15 a.m. - 7:30 p.m.
- Lunch/Dinner: 10:30 a.m. - 7:30 p.m.
To Obtain a Menu and Place Your Order
Once your physician has prescribed your diet, please use your phone to call ext. 24400, and our Food and Nutrition Services representative will be happy to help you. For your convenience, you may also pre-order your meals for the day to be delivered at specified times. Family members also may assist you with ordering for you by calling (216) 476-4400. A copy of the menu corresponding with your prescribed diet will be provided to you by your nurse.
For family members that would like to join you for a meal, guest tray vouchers are provided upon request. Vouchers are $5 and can be purchased in the cafeteria. To request a guest tray, simply inform your Food and Nutrition Services representative when placing your order.
Other Dining Options
The cafeteria is open daily 6:30 a.m. - 12:00 a.m. and is located on the first floor of the hospital, past the elevators.
The Nook Coffee Shop is open Monday through Friday, 7:00 a.m. – 2:30 p.m. and is located on the first floor of the hospital near the gift shop and valet.
Vending areas are located on each floor, offering drinks and snacks.
Fairview Hospital Flower Shop
Call 216.476.7000 for more information.
At the Flower Shop you will find fresh cut floral arrangements, dry floral arrangements, balloons, plants and cookbooks. All proceeds fund patient and hospital services.
- Monday - Friday: 10:30 a.m. - 7:30 p.m.
- Saturday: 10 a.m. - 4 p.m.
- Sunday: 1 p.m. - 4 p.m.
- Legal holidays: Closed
Fairview Hospital Gift Shop
Call 216.476.7000 ext. 23496 for more information.
Located on the first floor by the surgery center, across from the pharmacy. The Gift Shop sells all different types of items to fit your needs including gift cards, baby items, teddy bears, candy, seasonal items and much more. All proceeds are donated back to the hospital to benefit patient care.
- Monday - Friday: 10 a.m. - 7 p.m.
- Saturday and Sunday: Noon - 4 p.m.
- Legal holidays: Closed
Volunteers make daily deliveries of mail and/or flowers. Please use the following address for any deliveries:
Patient’s full name
Patient’s hospital room number
18101 Lorain Avenue
Cleveland, Ohio 44111