What is Cleveland Clinic MyChart?

MyChart is a secure, online health management tool that connects Cleveland Clinic patients to portions of their electronic medical record, 24/7, allowing you to:

  • Receive test results, including labs, radiology, procedures, and pathology
  • Schedule, request, and cancel appointments
  • Securely message your provider’s office
  • View ambulatory progress notes
  • View current health issues
  • Renew prescriptions
  • Review past appointment information
  • Track immunizations

Do I need any special computer equipment to use MyChart or MyChart • Caregiver?

No. All you need is access to a computer, an email account, and an Internet connection.

How do I sign up for MyChart?

There are two convenient ways to establish your personal MyChart account:

  • The next time you visit your Cleveland Clinic provider, ask your patient service representative at the front desk to generate a one time-use Activation Code for your personal MyChart account.
  • Click the “Sign Up Now” button above, and complete the online MyChart sign-up form by entering the requested information. (Please note that the information you provide is confidential and it will be processed through our secure website.) Your information will be verified; then a special, one-time-use MyChart Activation Code will be sent to you via e-mail. Once you receive your one-time-use Activation Code, please use it to activate your MyChart Account.

Can I get my Medical Record Number?

Your Cleveland Clinic Medical Record Number and account number can be found on a billing statement, appointment reminder, or an after visit summary.

Can I reach my doctor?

The Message My Doctor’s Office feature enables you to send a secure message regarding a non-urgent medical concern to the providers that you are established with and receive a response from a member of the healthcare team within three business days. (An established provider is a provider that you have seen within the last fifteen months.)

How can I get my preventative care information updated?

Preventive Care procedures are suggested based on your age and gender and in some cases a specific diagnosis you may have. You are encouraged to discuss this information with your provider during your next visit. Your provider can update the MyChart Preventive Care information.

When can I see my recent test results?

It may take several days or even weeks for certain tests to be completed and reported. If you feel that your test results should be available but you don't see them in MyChart, it is best to call the office of the provider who ordered the test(s).

Can I change my address on my MyChart account?

Log into your MyChart account. Click on the "Preferences" menu and select the "Change Address" link. Make your corrections and click "Accept Changes". Also, a message will be sent to your provider's office with your new information.

Can I activate MyChart for a loved one?

Yes you can. The MyChart • Caregiver service gives parents or legal guardians of minor children (age 18 years and younger) access to portions of their child's medical records.

MyChart • Caregiver can also be used by legal guardians or caregivers with Durable Power of Attorney for Healthcare of dependent adults to access portions of the medical record of their loved ones.

With the MyChart Caregiver service you will have the same convenient, 24-hour online access to medical information and health management services for your dependent loved one as you enjoy with your own MyChart account.

For more information about MyChart • Caregiver or to sign up, select the “For Caregivers” tab above. If you already have a MyChart account and are the parent of a minor child, you may ask the front desk support personnel at your pediatrician’s office for MyChart • Caregiver access at your next appointment.

How can I establish myself as a Cleveland Clinic patient and begin using my own personal MyChart account?

If you are not presently a Cleveland Clinic patient but would like to establish yourself with a Cleveland Clinic provider, please call the appointment center at 1.866.320.4573. An appointment specialist will assist you in identifying a provider at a Cleveland Clinic location near your home. We offer a couple of options through which you may obtain an appointment.

You may activate your personal MyChart account the first time you visit your new provider's office.

Can I message my Cleveland Clinic provider through MyChart?

The Message My Doctor’s Office feature enables you to send a secure message regarding a non-urgent medical concern to your established provider’s office and receive a response from the healthcare team within three business days. An established provider is one you have seen within the last fifteen months.

Will my Cleveland Clinic provider contact me through MyChart?

When your provider releases test results, a message may be included with your results to help you better understand the significance of the information you receive. Your provider may also send you secure messages through your MyChart account.

MyChart will never send personal health information via email; however, you will receive an email notification to alert you when there is new information to be viewed in your secure MyChart account.

Does every Cleveland Clinic patient automatically have MyChart?

No. Though we strongly encourage you to sign up for MyChart so that you may benefit from its many convenient uses, a MyChart account will only be established once you complete the online activation steps. We respect your personal preference regarding communication with your Cleveland Clinic provider, and we do not require anyone to become a member of the MyChart community.

Is there a monthly charge for MyChart or MyChart • Caregiver?

There is no charge. Both MyChart and MyChart • Caregiver services are offered complimentary to Cleveland Clinic patients.

Can I have access to my child's medical record?

Caregivers who use MyChart can also sign up for the MyChart for Caregivers feature. Visit our MyChart page and click on the For Caregivers tab to learn more.