Billing

Billing

How can I reach a Billing representative?

You may contact Patient Financial Services at 216.445.6249 or toll-free at 866.621.6385.

Who can assist me with MyAccount Online bill pay?

To reach representatives from our MyAccount service, please contact MyAccount Customer Service at 1.866.862.2919 or myaccountsupport@ccf.org.

Am I eligible for financial assistance?

You may qualify for financial assistance if you meet specified criteria. Learn more about our financial assistance policy online or by calling Patients First Support Services at 866.621.6385.

Do you offer payment plans?

In many cases, we can help establish a 6 or 12 month interest-free payment plan or loan. To discuss payment options, please call Patient Financial Services Customer Service Department at 216.445.6249.

How often will I receive a Cleveland Clinic statement?

Every month, you’ll receive a statement that lists what your insurance company still owes and what you owe. Statements continue until all payments are made.

Why does the statement show a total account balance when I have insurance coverage?

Cleveland Clinic probably hasn't yet been paid by your insurance company. However, if your insurance plan does not cover the services you received, you are financially responsible for them.

What does “Physician Visit Level 3” refer to on my bill?

Cleveland Clinic uses five levels to describe the time and complexity of physician visits, with Level 1 being the lowest and Level 5 being the highest.

What does “adjustment” mean?

“Adjustment” refers to the portion of your bill that your hospital or doctor has agreed not to charge you.

What if I cannot pay the amount I owe in full?

In many cases, we can help establish a 6 or 12 month interest-free payment plan or loan. Partial payments made toward your balance will not stop collection activity unless you have made payment arrangements with us.

Call to discuss payment options:
Customer Service Department
Phone: 216.445.6249
Toll-free: 866.621.6385
Mon. - Fri., 8 a.m. - 6 p.m.

May I pay my bill with a credit card?

Yes. Cleveland Clinic accepts Visa, MasterCard, Discover and American Express.

Why are there two charges for the same department and date of service listed on my bill?

We use a combined billing statement, which means that we bill you for both the doctor and the use of the hospital and equipment on the same bill. This allows you to receive one bill and make one payment for both charges.

At some other hospitals, if you saw a physician for an office visit and also had an X-ray, you would receive a bill from that physician for the office visit and a separate bill from the facility where you had the X-ray.

Why was my last payment divided and applied to the bill in two separate places?

We post your payment to the oldest charges first. On your billing statement, we itemize both the charges and your payments by date.

Why did I receive a bill for a doctor I did not see?

Certain physicians help with your medical care even though you may not meet them. Commonly, these are the doctors who read your lab results, X-rays and EKGs, among others.

What if there is a mistake on my statement?

If you have billing questions, call the Cleveland Clinic's Patient Financial Services Department:
Hours: Mon. – Fri., 8 a.m. – 6 p.m.
Phone: 216.445.6249
Toll-free: 866.621.6385

Provider-Based Billing

Provider-Based Billing

What does “Hospital Services” mean on my bill? I didn’t go to the hospital for my care.

Medicare allows hospitals to bill for both the physician and hospital outpatient services, in two separate charges, when a patient is seen in a physician office owned by a hospital. Most hospitals have opted to utilize this approach to billing.

For many years, Cleveland Clinic has not billed for services provided in physician offices this way—instead patients receive only one charge that combines both physician and overhead expenses.

How will “Hospital Services” be reflected on my billing statement?

Your billing statement includes two separate charges for each visit – one for the physician’s services and another for the hospital outpatient facility and technical services. The hospital outpatient facility and technical services charge will be clearly defined on your bill under the description “Hospital Services.”

Will Medicare or my health insurance cover my healthcare services?

Most Medicare patients will be covered by their supplemental insurance and will not have to pay more out-of-pocket. Medicare patients without supplemental insurance will pay a small amount.

Patients with health insurance will need to check with their insurance provider to determine what will be covered by their insurance plan. Most patients will not have to pay any additional dollars out-of-pocket.

What type of questions should I ask my health insurance company?

Ask whether it covers facility charges or provider-based billing. If it does, ask what percentage of the charge is covered.