Non-Employee Onboarding: Contractors & Facilities Maintenance Providers

Cleveland Clinic Badge Office Locations & Hours of Operation:

Main Campus – Cleveland, Ohio; M – F | 8 a.m. – 4:30 p.m.
CCAC Administrative Buildings – Beachwood, Ohio; M – F | 8 a.m. – 4:30 p.m.
Akron – Akron, Ohio; M – F | 7:30 a.m. – 3 p.m.
Mercy Hospital – Canton, Ohio; M – F | 8 a.m. – 3 p.m.
Weston Hospital – Weston, Florida; M – F | 8 a.m. – 4 p.m.
Indian River Hospital – Vero Beach, Florida; M – F | 8 a.m. – 4 p.m.
Martin Health North – Stuart, Florida; M – F | 8 a.m. – 4 p.m.

Onboarding is required for all contractors and facilities maintenance providers performing services in Hospitals, Family Health Centers, Ambulatory Surgery Centers, Administrative Buildings, Medical Office Buildings, and Express/Urgent Care locations (inclusive of new construction, renovations, and facilities maintenance work). The on-boarding experience is managed through RedCarpet/Silkroad.

A primary point of contact (POC) must be designated for your organization. The POC requests on-boarding in advance of the anticipated project or contract start date to allow the contractor to complete the event in the timeframe allowed.

  • For all Non-employee badge requests, new or renewal, the company's assigned point of contact must submit a Buildings + Design Contractor Non-Employee Onboarding Form. A Cleveland Clinic Coordinator will initiate the onboarding process in SilkRoad.
  • The following onboarding tasks will be assigned: background check, contractor compliance training and TB skin test (if applicable).
  • An individual (personal/business) email address is required. Incomplete or incorrect information will delay this process.
  • Individuals will receive personalized email notification, inviting them to begin the onboarding process. Upon successful completion of all assigned tasks and training, individuals will receive a final message on how to obtain a Cleveland Clinic Non-Employee ID Badge.

ICRA Infection Control Risk Assessment

Contractor Safety Resources

Cleveland Clinic Main Campus Emergency Situation Codes (Appendix A)

Environment of Care and Interim Life Safety Measures (Appendix B)

Construction Contractor Fire Plan (Appendix C)

Cleveland Clinic Fire Safety Management Plan (Appendix D)

The Joint Commission Survey – Daily Checklist (Appendix E)

Fire Stop Penetration Tracking Form (Appendix F)

Fire Watch Log (Appendix G)

Confined Space Procedures (Appendix H)

Lock Out Tag Out (LOTO) Safe Operating Procedures (Appendix I)

Non-Employee Visitation and Onboarding Standard Operating Procedure (Appendix J)

Injury Classifications (Appendix K)

Facility Modifications Policy (Appendix L)

Interim Life Safety Measures (Appendix M)