Non-Employee Onboarding: Contractors & Facilities Maintenance Providers

Cleveland Clinic Badge Office Locations & Hours of Operation:

Main Campus – Cleveland, Ohio; M – F | 7:30 a.m. – 4 p.m.
CCAC Administrative Buildings – Beachwood, Ohio; M – F | 8 a.m. – 4:30 p.m.
Akron Akron, Ohio; MF | 7:30AM3 p.m.
Mercy Hospital – Canton, Ohio; MF | 8 a.m. – 3 p.m.
Weston Hospital – Weston, Florida; M – F | 8 a.m. – 4 p.m.
Indian River Hospital – Vero Beach, Florida; M–F | 8 a.m. – 4 p.m.
Martin Health North – Stuart, Florida; M–F | 8 a.m. – 4 p.m.

Onboarding is required for all contractors and facilities maintenance providers performing services in Hospitals, Family Health Centers, Ambulatory Surgery Centers, Administrative Buildings, Medical Office Buildings, and Express/Urgent Care locations (inclusive of new construction, renovations, and facilities maintenance work). The on-boarding experience is managed through RedCarpet/Silkroad.

A primary point of contact (POC) must be designated for your organization. The POC requests on-boarding in advance of the anticipated project or contract start date to allow the contractor to complete the event in the timeframe allowed.

  • For all requests POC will complete the 2023 On-Boarding Request Form (xlsx spreadsheet). Once completed please send the form to with Subject: ONBOARDING REQUEST FORM.  A Cleveland Clinic Coordinator will initiate the on-boarding process in Red-Carpet/Silkroad.
  • The following tasks will be assigned: background check, ICRA training (if applicable), compliance training, TB skin test, Vaccine Status - Fully vaccinated (Individual has received both doses of the mRNA vaccine Pfizer and Moderna) or the single dose Johnson & Johnson vaccine or provide a medical or religious exemption form approved by the contracted company. (Cleveland Clinic Exemption Form will be provided.) For current vendor information regarding supplier COVID-19.
  • The completed 2023 excel sheet must be emailed by the company POC to with Subject: ONBOARDING REQUEST FORM. A Cleveland Clinic Coordinator will initiate the on-boarding process in Red-carpet/Silkroad.
  • An individual (personal/business) email address is required. Incomplete or incorrect information will delay this process.
  • Individuals will receive personalized email notification, inviting them to begin the onboarding process. Upon successful completion of all assigned tasks and training, individuals will receive a final message on how to obtain a Cleveland Clinic Non-Employee ID Badge.

ICRA Infection Control Risk Assessment

Translated RedCarpet/SilkRoad Documents

Spanish (Latin American) - Español

Portuguese (Brazil) - Português

French Creole - Français Kreyòl