Precautions and Planning for Cleveland Clinic Vendors

For the safety of our patients, caregivers and vendor employees, Cleveland Clinic is restricting all international and domestic business travel until further notice. Cleveland Clinic is replacing in-person meetings with a virtual option and is making accommodations for employees diagnosed with COVID-19 or quarantined due to COVID-19.

Cleveland Clinic is encouraging our vendors to follow similar precautions, specifically:

  • Vendors/non-employees should not be onsite unless their work is required for the provision of patient care and cannot be done virtually. If you are unsure, work with your Cleveland Clinic contact to ensure appropriate approvals.
  • If vendors must be onsite, they should take the same precautionary travel measures as Cleveland Clinic caregivers, hold virtual meetings whenever possible and postpone any non-essential business meetings.

If onsite staffing is critical:

  • In our ongoing effort to preserve safety, all vendors must now wear ear loop masks in areas where personal protective equipment (PPE) is not required. We will be providing ear loop masks to all vendors and non-employees as they enter our Ohio facilities. This applies to all Cleveland Clinic locations, both clinical and non-clinical areas. This requirement follows guidelines from the Centers for Disease Control and Prevention (CDC), The Joint Commission, and complies with direction from our state and local governments.
    • Please note: Ear loop masks are not considered Personal Protective Equipment (PPE).
  • While onsite, vendors and non-employees will be provided PPE under the same guidelines as Cleveland Clinic caregivers. Effective July 30, all caregivers who enter a clinical area at a Cleveland Clinic facility in the United States will be required to wear a face shield over their ear loop or surgical mask as an additional level of protection.
    • A clinical area is any space within a Cleveland Clinic facility where patients are provided care, such as being examined or receiving treatment or therapy.
  • PPE is not required unless the vendor or non-employee is in direct contact (6 feet or less) with a patient suspected to have or confirmed to have COVID-19 for longer than 10 minutes.
  • Vendors and non-employees must only use PPE provided by Cleveland Clinic.
  • Vendor and non-employees will receive a thermal scan of their foreheads when entering a Cleveland Clinic facility. If the scanner detects a temperature of 100.4 or higher, you will be asked to step out of line to sanitize your hands and put on a mask and gloves. You will then be asked to return home and follow your company’s call-off process.
  • Please work with your Cleveland Clinic contact on staffing and contingency plans.
  • Let your manager know if you have symptoms of COVID -19 (fever, cough, shortness of breath) and have been in contact with someone known to have COVID-19 or have recently been in an area with ongoing spread of COVID-19.

Whether working onsite with Cleveland Clinic or remotely, please remember to protect yourself and others by:

  • Washing your hands
  • Practicing cough etiquette
  • Staying home when you are sick

Fraud Attempts Happening around PPE and Purchase Orders

As a valued vendor to our healthcare system, Cleveland Clinic would like to make you aware of the latest fraud attempts happening in the market surrounding PPE and purchase orders. We have recently discovered scammers are posing as Cleveland Clinic employees to request PPE and payment for product. These attempts are being made via phone and email.

The following details are some examples of fraudulent activity:

  • The person may identify themselves as “M. Trudell” or “Mark Trudell.” Other names may be used.
  • The person may identify themselves as the “Chief Procurement Officer” for Cleveland Clinic. Other titles may be used.
  • The sender may use an email address that ends in “@clevelandsclinics.org.”

If you think you are being contacted fraudulently please take the following steps:

  • Do not provide any information to the caller or email- Reach out to your contact at CCF and confirm the validity of the communication.
  • If possible, write down the number of the caller. If you receive a voicemail, do not delete it. Cleveland Clinic’s protective services will follow the lead.

For the latest vendor information about COVID-19, please continuing visiting this page for more details.

From sourcing and contract negotiations to purchasing and materials management, everything that we do is centered around patient care, a critical link in the patient-physician care continuum.

Our unique blend of clinical and business experience allows us to partner with physicians, administrators, managers, nurses and other key leaders across the health system to implement strategies that promote quality, access and value.

How do I get started?

Changing Supplier Experience

Changing Supplier Experience

Cleveland Clinic will be deploying an enterprise-wide technology platform to transform the enterprise’s ecosystem and deliver a world-class patient and supplier experience through informed decisions and smarter work.

Below are specifics on the transition:

What is changing?

Cleveland Clinic is implementing best-in-class cloud-based programs for marketplace ordering, requisitioning and payment processing, sourcing events, contract management and supplier relations. This enterprise resource planning (ERP) system will be the integrated management platform for governing Cleveland Clinic’s main business processes.

Who is impacted by this change?

Product and service suppliers who do business with Cleveland Clinic will be expected to transact electronically through supplier portals, and adhere to governance policies and procedures.

What do you need to do?

Current suppliers will be asked to provide company information, validate existing company information and/or register in the system portals.

To ensure we have the most up-to-date information about your organization, we are asking you to complete a brief survey.

This survey will ask you to confirm or update the following:

  • Contact information
  • Primary relationship owner with Cleveland Clinic (if known)
  • Engagement status with Cleveland Clinic


Complete the Survey
Supplier Information

Supplier Information

Purchase orders (PO’s) are the only approved method Cleveland Clinic uses for procuring goods and services. PO numbers must appear on all shipments, packing lists and invoices. Any shipment that does not bear an authorized purchase order number may be returned at the shipper's expense.

How to Become a Supplier with the Cleveland Clinic

Step 1: Information Gathering

Companies who want to do business or are already doing business with Cleveland Clinic are invited to participate in our hospital of the future enhancement by transacting electronically through a supplier portal.

Step 2: Registration

To register, please visit the supplier data management system.

Our online supplier registration tool will identify and register potential suppliers. This tool enables Cleveland Clinic to establish new supplier relationships and identifies potential suppliers for specific procurement requirements.

The link above will take you to the Supplier Portal, a web-based, vendor self-service solution that allows you to collaborate with Cleveland Clinic in a secure, online environment available 24×7.

Whether you provide products or services, this is the place for you to start to be a part of Cleveland Clinic’s transformation.

You will be automatically notified via e-mail upon successful completion of the registration process.

Since Cleveland Clinic buyers will have the ability to review and evaluate your company for potential business opportunities, it is important to include all of your company’s capabilities and certifications. An incomplete profile may hinder capability searches. Once you have registered, you can access the portal at any time to update your profile. Note that a company will be contacted only if its capability profile matches a current procurement need.

Step 3: Bidding

Registering as a supplier does not automatically place your company on a “bidder’s list”, constitute approval of your firm as a Cleveland Clinic supplier, or obligate Cleveland Clinic to solicit a request for quotation. It does, however, allow us to better understand your firm’s capabilities, experience, and abilities to meet Cleveland Clinic goals and objectives.

Cleveland Clinic’s collaborative bidding process brings cross functional teams together to execute contracts. Prior to a contract expiration, the Supply Chain team will:

  1. Form an evaluation team made up of Supply Chain, Finance and Clinical/Non-Clinical end users.
  2. Compile all relevant data surrounding the expiring contract.
  3. Develop a strategy which may extend/re-negotiate the current contract or warrant a new bid. If the rebid strategy is selected, potential vendors are identified through an RFI process.
  4. Develop a request for proposal and distribute it to select potential vendors.
  5. Evaluate, value and select vendor.
  6. Execute the new contract.
Supplier Diversity

Supplier Diversity

To effectively deliver an integrated model of world class care, Cleveland Clinic partners with best in class organizations – both large and small – that complement our caregiver strategy of "Patients First." Our Supplier Diversity strategy supports this model and our commitment to care for the community.

Our Supplier Diversity program ensures the dollars we spend and the partnerships we leverage drive economic impact throughout the entire business ecosystem. We strive to improve the economic health of the communities we serve – both directly and indirectly – by strengthening diverse suppliers through advocacy, education and development opportunities.

This includes businesses that are 51% owned and operated by:

  • Minorities
  • Women
  • Veterans/Service-disabled veterans
  • LGBT
  • HUB Zone

Diversity Certification Policy

Businesses that qualify as diverse owned must obtain a third party certification. Any third party certifications acknowledging your diverse status are acceptable. Vendors who are certified must renew their certifications when approaching expiration to ensure their diversity status is retained. If you qualify as diverse but are not certified, or if you have any questions regarding certification, please reach out to the Cleveland Clinic Supplier Diversity team for guidance and resources. 

Business Opportunities

Our Supply Chain and Supplier Diversity teams proactively identify diverse businesses and offer them a chance to bid on opportunities and source products and services. The first step to become eligible to bid on these opportunities is to register your company.

Diverse Supplier Engagement

Our Supplier Diversity program provides more than just opportunities to bid on contracts as we provide education and development programs for our current vendors. We work with local, state and national organizations to create and implement the best possible supplier diversity initiatives. Some of these programs Resources document include: community outreach, signing of a community benefit agreement, a Mentor/Protégé program and Community Advisory Council.

Tier II Diverse Spend

Our commitment to supporting diverse businesses does not end with our work with suppliers. We encourage our partners to engage with diverse businesses whenever possible.

Supplier Diversity: supplierdiversity@ccf.org
Berlon Hamilton: 216.448.8709  |  hamiltb@ccf.org
Justin Algeri: 216.372.8443  |  algerij@ccf.org

About the Office of Diversity & Inclusion

Cleveland Clinic’s Office of Diversity & Inclusion provides strategic leadership for creating an inclusive organizational culture for patients, employees, business partners and the communities served by Cleveland Clinic. Initiatives focus on workforce demographics, education, pipeline development, economic initiatives/supplier diversity and cultural competence. Learn More.

Support from Buildings & Properties

The Buildings & Properties department creates and maintains healing environments for our patients, their families and fellow caregivers.

Our areas of responsibility include:

  • Strategic Project Development
  • Real Estate
  • Planning & Design
  • Construction
  • Facilities Management
  • Media Operations

Learn More

Learn more information on how B&P supports supplier diversity.

Supplier Lodging

Supplier Lodging

InterContinental Cleveland is located on the Cleveland Clinic main campus, directly connected to the Cleveland Clinic via an indoor skyway, with shuttle service to all main campus Clinic buildings. The upscale hotel offers well-appointed guestrooms, an upgrade Club Level with access to the Club Lounge, two award-winning restaurants, 24-hour in-room dining, fitness center, meeting and planning space and valet parking.

Make individual reservations call 877-707-8999 or online at Cleveland Clinic Rate

For larger projects contact Heidi Martin at 216-707-4043

InterContinental Suites Cleveland is an all-suites hotel centrally located on the main campus of the Cleveland Clinic with easy shuttle service to all campus buildings. Travelers appreciate our suites with refrigerators, microwaves and wet bar areas, casual dining in C2 Restaurant and bar, 24-hour in-room dining, fitness center, self-service laundry, private meeting rooms and the convenience of valet parking.

Make individual reservations call 877-707-8999 or online at Cleveland Clinic Rate

For larger projects contact Heidi Martin at 216-707-4043

Holiday Inn Cleveland Clinic is an economically priced, full-service hotel conveniently located on the main campus of the Cleveland Clinic. The hotel is serviced by the Cleveland Clinic shuttle system providing door-to-door access to all campus buildings. The hotel features large, nicely designed guestrooms with refrigerators, spacious fitness center with Peloton bikes, indoor swimming pool, sauna, self-service laundry, and modern casual dining and bar service including 24-hour room service, private gathering spaces and convenient valet parking.

Make individual reservations call 877-707-8999 or online at Cleveland Clinic Rate

For larger projects contact Heidi Martin at 216-707-4043

Reporting Compliance Issues

Reporting Compliance Issues

As a Cleveland Clinic vendor or supplier, you are expected to report compliance issues affecting the Cleveland Clinic using the Cleveland Clinic Corporate Compliance Hotline at 1-800-826-9294 or email at corporatecompliance@ccf.org. The Cleveland Clinic Corporate Compliance Hotline is a convenient and anonymous way for vendors and suppliers to report suspected wrongdoing, including fraud, waste, and abuse, safety concerns, and compliance violations, without fear of retaliation. The Compliance Hotline is available 24 hours a day, 365 days a year. When reporting a potential compliance issue, be prepared to provide detailed information. Without enough information, it may not be possible to properly investigate the issue. Appropriate action is taken against those found to have violated applicable law or Cleveland Clinic policy.

Cybersecurity Incidents
Cleveland Clinic suppliers and vendors are required to notify the Cleveland Clinic, in writing, within five (5) business days, any time the vendor or supplier becomes aware of, should have known, or should have become aware of any unauthorized access to the vendor’s or supplier’s systems that results in the loss or unauthorized use and/or disclosure of Cleveland Clinic confidential information or disruption to the services provided by the vendor or supplier to the Cleveland Clinic.

Additional Reporting Requirements for Unauthorized Use and/or Disclosure of Cleveland Clinic Confidential Information

Vendors and suppliers must notify the Cleveland Clinic, in writing, within five (5) business days from the date the vendor or supplier became aware of any alleged unauthorized use and/or disclosure of Cleveland Clinic confidential information or should have known or should have become aware of any alleged unauthorized use and/or disclosure of Cleveland Clinic confidential information.

If you have a compliance concern, or think that a law, regulation, or Cleveland Clinic policy has been violated, call the Cleveland Clinic Corporate Compliance Hotline at 1-800-826-9294 or email at corporatecompliance@ccf.org.

Contact Us

Contact Us

Please direct all business correspondence regarding the sale of materials or services including informing Supply Chain Management of financial, economic, supply changes, recalls or other material conditions that affect or might affect Cleveland Clinic patient safety, ongoing operations, or operating decisions to Cleveland Clinic through Supply Chain Management (unless instructed by Supply Chain Management to do otherwise) at:

Cleveland Clinic
Supply Chain Management
1950 Richmond Rd. TR301
Lyndhurst, OH 44124

Phone: 216.448.8000
Email: scmtransactionalsupp@ccf.org