Changing Supplier Experience
Cleveland Clinic will be deploying an enterprise-wide technology platform to transform the enterprise’s ecosystem and deliver a world-class patient and supplier experience through informed decisions and smarter work.
Below are specifics on the transition:
What is changing?
Beginning April 5, 2021, Cleveland Clinic is implementing best-in-class cloud-based programs for marketplace ordering, requisitioning and payment processing, sourcing events, contract management and supplier relations. This enterprise resource planning (ERP) system will be the integrated management platform for governing Cleveland Clinic’s main business processes.
Who is impacted by this change?
Product and service suppliers who do business with Cleveland Clinic will be expected to transact electronically through supplier portals, and adhere to governance policies and procedures.
What do you need to do?
Current suppliers should complete the supplier onboarding survey to verify contact information and company information in order to be enabled in the supplier portal.
Suppliers who have completed the survey will receive requests to activate their accounts in March and April 2021.
Complete training in our Learning Management System for current suppliers on how to utilize the supplier portal.
For questions, please contact our Procure-to-Pay team at email@example.com.
- Purchase Order Terms and Conditions
- Construction/Facility Maintenance Supplier Information
- London Purchase Order Terms and Conditions
- Supplier Visitation Policy
- Supplier Handbook
- Supplier COVID-19 Vaccine
- Supplier Lodging
How to Become a Supplier with the Cleveland Clinic
Step 1: Information Gathering
Companies who want to do business or are already doing business with Cleveland Clinic are invited to participate in our hospital of the future enhancement by transacting electronically through a supplier portal.
Step 2: Registration
To register, please visit our supplier portal.
The link will take you to a web-based, supplier self-service solution that allows you to collaborate with Cleveland Clinic in a secure, online environment available 24x7.
Our online supplier registration tool will identify and register potential suppliers. This tool enables Cleveland Clinic to establish new supplier relationships and identifies potential suppliers for specific procurement requirements.
Whether you provide products or services, this is the place for you to start to be a part of Cleveland Clinic’s transformation.
You will be automatically notified via e-mail upon successful completion of the registration process.
Since Cleveland Clinic buyers will have the ability to review and evaluate your company for potential business opportunities, it is important to include all of your company’s capabilities and certifications. An incomplete profile may hinder capability searches. Once you have registered, you can access the portal at any time to update your profile. Note that a company will be contacted only if its capability profile matches a current procurement need.
Step 3: Bidding
Registering as a supplier does not automatically place your company on a “bidder’s list”, constitute approval of your firm as a Cleveland Clinic supplier, or obligate Cleveland Clinic to solicit a request for quotation. It does, however, allow us to better understand your firm’s capabilities, experience, and abilities to meet Cleveland Clinic goals and objectives.
Cleveland Clinic’s collaborative bidding process brings cross functional teams together to execute contracts. Prior to a contract expiration, the Supply Chain team will:
- Form an evaluation team made up of Supply Chain, Finance and Clinical/Non-Clinical end users.
- Compile all relevant data surrounding the expiring contract.
- Develop a strategy which may extend/re-negotiate the current contract or warrant a new bid. If the rebid strategy is selected, potential suppliers are identified through an RFI process.
- Develop a request for proposal and distribute it to select potential suppliers.
- Evaluate, value and select supplier.
- Execute the new contract.
To effectively deliver an integrated model of world class care, Cleveland Clinic partners with best in class organizations – both large and small – that complement our caregiver strategy of "Patients First." Our Supplier Diversity strategy supports this model and our commitment to care for the community.
Our Supplier Diversity program ensures the dollars we spend and the partnerships we leverage drive economic impact throughout the entire business ecosystem. We strive to improve the economic health of the communities we serve – both directly and indirectly – by strengthening diverse suppliers through advocacy, education and development opportunities.
This includes businesses that are 51% owned and operated by:
- Veterans/Service-disabled veterans
- HUB Zone
Diversity Certification Policy
Businesses that qualify as diverse owned must obtain a third party certification. Any third party certifications acknowledging your diverse status are acceptable. Suppliers who are certified must renew their certifications when approaching expiration to ensure their diversity status is retained. If you qualify as diverse but are not certified, or if you have any questions regarding certification, please reach out to the Cleveland Clinic Supplier Diversity team for guidance and resources.
Our Supply Chain and Supplier Diversity teams proactively identify diverse businesses and offer them a chance to bid on opportunities and source products and services. The first step to become eligible to bid on these opportunities is to register your company. Please register in our Supplier Portal.
Diverse Supplier Engagement
Our Supplier Diversity program provides more than just opportunities to bid on contracts as we provide education and development programs for our current suppliers. We work with local, state and national organizations to create and implement the best possible supplier diversity initiatives. Some of these programs Resources document include: community outreach, signing of a community benefit agreement, a Mentor/Protégé program and Community Advisory Council.
Tier II Diverse Spend
Our commitment to supporting diverse businesses does not end with our work with suppliers. We encourage our partners to engage with diverse businesses whenever possible.
About the Office of Diversity & Inclusion
Cleveland Clinic’s Office of Diversity & Inclusion provides strategic leadership for creating an inclusive organizational culture for patients, employees, business partners and the communities served by Cleveland Clinic. Initiatives focus on workforce demographics, education, pipeline development, economic initiatives/supplier diversity and cultural competence. Learn More.
Reporting Compliance Issues
As a Cleveland Clinic vendor or supplier, you are expected to report compliance issues affecting the Cleveland Clinic using the Cleveland Clinic Corporate Compliance Hotline at 1-800-826-9294 or email at firstname.lastname@example.org. The Cleveland Clinic Corporate Compliance Hotline is a convenient and anonymous way for vendors and suppliers to report suspected wrongdoing, including fraud, waste, and abuse, safety concerns, and compliance violations, without fear of retaliation. The Compliance Hotline is available 24 hours a day, 365 days a year. When reporting a potential compliance issue, be prepared to provide detailed information. Without enough information, it may not be possible to properly investigate the issue. Appropriate action is taken against those found to have violated applicable law or Cleveland Clinic policy.
Cleveland Clinic suppliers and vendors are required to notify the Cleveland Clinic, in writing, within five (5) business days, any time the vendor or supplier becomes aware of, should have known, or should have become aware of any unauthorized access to the vendor’s or supplier’s systems that results in the loss or unauthorized use and/or disclosure of Cleveland Clinic confidential information or disruption to the services provided by the vendor or supplier to the Cleveland Clinic.
Additional Reporting Requirements for Unauthorized Use and/or Disclosure of Cleveland Clinic Confidential Information
Vendors and suppliers must notify the Cleveland Clinic, in writing, within five (5) business days from the date the vendor or supplier became aware of any alleged unauthorized use and/or disclosure of Cleveland Clinic confidential information or should have known or should have become aware of any alleged unauthorized use and/or disclosure of Cleveland Clinic confidential information.
If you have a compliance concern, or think that a law, regulation, or Cleveland Clinic policy has been violated, call the Cleveland Clinic Corporate Compliance Hotline at 1-800-826-9294 or email at email@example.com.
Identifying Potential Fraud
The Federal Bureau of Investigation (FBI) has shared a number of warnings regarding potential fraud impacting manufacturers and vendors. This includes Spoofing and Phishing, and Business Email Compromise (BEC) – also known as Email Account Compromise (EAC).
We have recently discovered individuals are posing as Cleveland Clinic entities to request products and payment for products. These attempts are being made via phone, email and directly through vendor websites.
How to identify fraud attempts
- Carefully examine the email address, URL address and spelling in any correspondence. Scammers use slight differences to trick your eye and gain your trust.
- Verify payment and purchase requests in person, if possible, or by calling Cleveland Clinic or the requesting company to verify the request’s legitimacy. It is best to visit the company’s website for contact information – do not use any contact information provided by the suspicious requestor.
- Be especially wary if the requestor is pressing you to act quickly.
- Review this Federal Bureau of Investigation (FBI) resource for more information on how to identify and report BEC crime.
If you think you are being contacted fraudulently please take the following steps:
- Do not provide any information to the caller or via email.
- If you are a current vendor, please connect with your Cleveland Clinic contact to confirm the validity of the communication.
- If you are not a current vendor, please call 216.448.8000.
- Please Note: All inquiries on becoming a supplier must be completed online. Visit our Supplier Information page for more details.
- Record and archive any information that could potentially be provided to the FBI or other law enforcement agencies to potentially investigate.
Visit our Supplier Information tab to learn more about the process of becoming a supplier with Cleveland Clinic.
Please direct all business correspondence regarding the sale of materials or services including informing Supply Chain Management of financial, economic, supply changes, recalls or other material conditions that affect or might affect Cleveland Clinic patient safety, ongoing operations, or operating decisions to Cleveland Clinic through Supply Chain Management (unless instructed by Supply Chain Management to do otherwise) at:
Supply Chain Management
1950 Richmond Rd. TR301
Lyndhurst, OH 44124