Immerse yourself in a three-day concentration and benchmarking opportunity focusing on Cleveland Clinic's approach in a single administrative functional area.

Choose from one of the following areas:

  • Global Supply Chain
  • Human Resources
  • Marketing
  • Pharmacy
  • Quality and Patient Safety
  • Technology and Innovation

Why Cleveland Clinic Way: Intensives?

Enhance your knowledge by learning strategies, tactics and best practices directly from the experts and stakeholders who have made Cleveland Clinic a global leader. You will have the opportunity to participate in behind-the-scene tours, networking experiences and intimate learning discussions with our subject matter experts.

Who should attend?

  • Aspiring leaders
  • Clinical and non-clinical professionals
  • Healthcare administrators: new to role, mid-level managers
Program Areas

Program Areas

Program date is subject to change if minimum registration of 3 participants per Intensive Area is not met.

Leadership Forum: Transforming the Healthcare Experience of Tomorrow

November 27-29, 2018

  • Register Now | $4,000 USD includes hotel accommodations, program meals and networking reception.

Join our innovative and futuristic thinkers in this one-of-a-kind deep dive that includes key components to incorporate design thinking, spur physician engagement, cull from leadership rounding, grow tiered huddles, address operational challenges and more as you explore our "Patients First" business model. 

Sessions include:

  • Being Relationship Centered: A Culture of Service
  • Design Thinking to Improve Patient Experience
  • The Elusive Physician Engagement: If You Build It They Will Come
  • Empower Caregivers to Develop Devoted Contributors who Create a Cohesive Experience
  • Leadership Rounding to Optimize Utilization of Patient Feedback
  • How to Build a Team of Teams: Tiered Huddles Ensure That Centricity Pervades All Levels of the Organization
  • Operational Challenges for the Future of Hospitals
  • Operations That Heal - It's Not What You Think
  • Touring Through the Heart of the Patient Experience: Where Science, Humanity and Art Intersect
  • Q&A with our CEO and President Dr. Tom Mihaljevic 

Global Supply Chain

Learn how to design and help your organizations build and refine its strategies by being immersed in an enterprise equipped to improve the speed and results of supply chain projects across a global healthcare system.

Focus areas can include:

  • Data Management/Item Master
  • Materials Management
    • Inventory Management
    • Operations
  • Purchasing
  • Sourcing

Human Resources

Learn how to build and harness The Power of Every One within your organization by focusing on the key principles leaders need to best manage their employees throughout the employment life cycle.

Focus areas can include:

  • Career Development
  • Compensation and Benefits
  • Diversity and Inclusion
  • Engagement and Culture
  • Investment/Retention
  • Organizational Effectiveness
  • Performance Coaching
  • Recruitment/Onboarding
  • Talent Management


Learn the competencies necessary to be an effective healthcare marketing professional from one of the most recognizable healthcare brands in the world. Gain a comprehensive understanding of the value of studying consumer behavior, the healthcare environment, your competition and your own organization. Additional focus will be placed on appropriate metrics associated with various marketing tactics to monitor and improve effectiveness and how they can be used to drive marketing decisions.

Objectives include:

  • Appreciate the required elements and process of developing healthcare marketing strategy and translate strategy into a comprehensive plan in support of business objectives
  • Determine what tracking and analysis is required to evaluate all marketing programs and how to effectively report results
  • Identify structures and assets required to deliver internal communications, external communications and marketing plans for a health care organization
  • Learn the importance of evaluating marketing channels and allocating resources across channels


Tour Cleveland Clinic’s pharmacy operations and discover how Cleveland Clinic uses cutting-edge inpatient and outpatient dispensing systems, automated carousel system and electronic medication tracking to maximize quality assurance. Gain insights into the practice of pharmacy and the key role pharmacy team members play in delivering quality patient care and patient satisfaction.

Quality and Patient Safety Intensive

October 24-26, 2018

Delivering optimal clinical outcomes and preventing harm to patients and caregivers is central to quality health care. You will gain insight in to Cleveland Clinic's approach for delivering highly reliable, value based care and strategies for local and organizational quality improvement projects that can benefit their home organizations.

Focus areas can include:

  • Accreditation
  • Clinical Risk and Patient Safety
  • Environment of Care and Occupational Safety
  • Infection Prevention
  • Quality data Registries
  • Quality Management
  • Quality Improvement
    • Setting Goals
    • Performance Management
  • Radiation Safety


Your three-day experience examines Cleveland Clinic model of healthcare in your functional area, followed by presentations and discussions from caregivers eager to share ideas and strategies for success.

Please contact Ms. Domonique Jopek at jopekd@ccf.org to learn more about your Cleveland Clinic Way: Intensives interest.

Admission, Tuition & Program Dates

Admission, Tuition & Program Dates


$4,000 USD
Includes course materials, campus transportation and program meals

Program Dates

Program date is subject to change if minimum registration of 3 participants per Intensive Area is not met.

  • October 24 - 26, 2018 | Quality and Patient Safety Intensive | Register Now

The Cleveland Clinic Way: Intensives series is delivered in English.

Please contact Ms. Domonique Jopek at jopekd@ccf.org to request Cleveland Clinic Way: Intensives information.