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Title DPSI Quality and Patient Safety Officer
Department Dermatology
Primary Location Cleveland Clinic Main Campus
Type of Doctor Both Adults and Children & Adolescents
Languages English
Surgeon Yes
Locations Specialties & Treatments

Treatment & Services

  • Cancer Center
  • Cosmetic Dermatology
  • Cosmetic Surgery
  • Cutaneous Oncology
  • Dermatologic Surgery
  • Laser Skin Resurfacing
  • Mohs Surgery
View all 7 Treatment & Services +

Specialty in Diseases & Conditions

  • Hair Loss
View all 1 Specialties +
Insurance

Insurance

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Biography

About Jennifer Lucas, MD, MHCM

Jennifer Lucas, MD, MHCM, is a board-certified dermatologist and dermatologic surgeon. She was appointed to the Staff of Cleveland Clinic in 2010. Dr. Lucas is currently the Quality Improvement Officer for the Dermatology and Plastic Surgery Institute and Wellness Section Head and has served in numerous enterprise roles, including Associate Director in Regional Hospital Administration with a focus on quality and patient safety.

Dr. Lucas received her medical degree from Northeast Ohio Medical University (Northeastern Ohio Universities College of Medicine), where she graduated valedictorian. She completed both her residency in dermatology and a fellowship in Mohs micrographic surgery at the Cleveland Clinic. During residency, Dr. Lucas served as chief resident and House Staff Association president. Dr. Lucas also completed a fellowship in Quality and Patient Safety at the Cleveland Clinic. She most recently received her Master's in Health Care Management from Harvard T.H. Chan School of Public Health. 

She has specialty interests in the management of skin cancers, Mohs micrographic surgery, cosmetic dermatology and lasers, and residency and fellowship education, receiving teacher of the year numerous times. Dr. Lucas has a strong interest in quality, patient safety, wellness and burnout, and patient experience.

Dr. Lucas is active in many leadership roles at both the local and national level. She is currently the President of the Women’s Dermatologic Society and serves on the Board of Directors and Executive Committee for the American Academy of Dermatology. Additionally, she is a member of a member of the American College of Mohs Surgery, and the American Society of Dermatologic Surgery. Dr. Lucas has authored numerous publications, and she has lectured on many topics including dermatology, dermatologic surgery, board review, leadership topics, and quality and patient safety at the local, national, and international level.

Education & Professional Highlights

Education & Professional Highlights

Appointed
2009

Education & Fellowships

Graduate School - Harvard T.H. Chan School of Public Health
Health Care Management
Boston, MA
2023

Fellowship - Cleveland Clinic
Dermatologic Surgery and Cutaneous Oncology
Cleveland, OH
2010

Residency - Cleveland Clinic
Dermatology
Cleveland, OH
2009

Medical Education - Northeastern Ohio Universities College of Medicine
Rootstown, OH
2005

Undergraduate - University of Akron
Akron, OH
2004

Certifications

  • Dermatology - Micrographic Dermatologic Surgery
  • Dermatology

Specialty Interests

Dermatologic Surgery, Mohs Surgery, Cutaneous Oncology, Cosmetic Dermatology, Laser Surgery

Research & Publications

Research & Publications

See publications for Jennifer Lucas, MD, MHCM.

(Disclaimer: This search is powered by PubMed, a service of the U.S. National Library of Medicine. PubMed is a third-party website with no affiliation with Cleveland Clinic.)

Industry Relationships

Industry Relationships

Cleveland Clinic physicians and scientists may collaborate with the pharmaceutical or medical device industries to help develop medical breakthroughs or provide medical expertise or education. Cleveland Clinic strives to make scientific advances that will benefit patient care and support outside relationships that promise public benefit. In order for the discoveries of Cleveland Clinic physicians' and scientists' laboratories and investigations to benefit the public, these discoveries must be commercialized in partnership with industry. As experts in their fields, Cleveland Clinic physicians and scientists are often sought after by industry to consult, provide expertise and education.

To assure professional and commercial integrity in such matters, Cleveland Clinic maintains a program that reviews these collaborations and, when appropriate, puts measures in place to minimize bias that may result from ties to industry. Cleveland Clinic publicly discloses the names of companies when (i) its physicians/scientists receive $5,000 or more per year (or, in rare cases, equity or stock options) for speaking and consulting, (ii) its physicians/scientists serve as a fiduciary, (iii) its physicians/scientists receive or have the right to receive royalties or (iv) its physicians/ scientists hold any equity interest for the physician's/scientist's role as inventor, discoverer, developer, founder or consultant.* In publicly disclosing this information, Cleveland Clinic tries to provide information as accurately as possible about its physicians' and scientists' connections with industry.

As of 3/22/2024, Dr. Lucas has reported the financial relationships with the companies listed below. In general, patients should feel free to contact their doctor about any of the relationships and how the relationships are overseen by Cleveland Clinic. To learn more about Cleveland Clinic's policies on collaborations with industry and innovation management, go to our Integrity in Innovation page.

Public Health Service-Reportable Financial Conflicts of Interest. Cleveland Clinic scientists and physicians engage in basic, translational and clinical research activities, working to solve health problems, enhance patient care and improve quality of life for patients. Interactions with industry are essential to bringing the researchers' discoveries to the public, but can present the potential for conflicts of interest related to their research activities. Click here to view a listing of instances where Cleveland Clinic has identified a Public Health Service (PHS)-Reportable Financial Conflict of Interest and has put measures in place to ensure that, to the extent possible, the design, conduct and reporting of the research is free from bias.

* Cleveland Clinic physicians and scientists subscribe to the guidance presented in the PhRMA Code on Interactions with Healthcare Professionals and the AdvaMed Code of Ethics on Interactions with Health Care Professionals. As such, gifts of substantial value are generally prohibited.

Patient Satisfaction Reviews

274 Patient Satisfaction Reviews

The Patient Satisfaction Rating is an average of all responses to the care provider related questions shown below from our nationally-recognized Press Ganey Patient Satisfaction Survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question.

Responses are measured on a scale of 1 to 5 with 5 being the best score.

The comments are submitted by patients and reflect their views and opinions. The comments are not endorsed by and do not necessarily reflect the views of Cleveland Clinic.

Overall Star Ratings
4.9 out of 5
Explains 4.9
Courtesy, Respect & Concern 4.9
Patient Rating of Doctor 4.9

36 Patient Comments

Reviewed on Jun 13, 2024

Dr Lucas was outstanding in every way.

Reviewed on Jun 6, 2024

Dr. Lucas and all of her staff that assisted were very professional, kind and courteous. I was very informed about my procedure during the entire process.

Reviewed on Jun 3, 2024

Dr. Lucas & the nurses made my visit very comfortable & they were very caring.

Reviewed on May 15, 2024

Very happy with Dr. Lucas and all that assisted her.

Reviewed on May 14, 2024

Dr Lucas is the best!

Reviewed on May 14, 2024

I am very pleased with the care I received. I would definitely recommend this doctor to my friends.

Reviewed on May 14, 2024

The doctor & medical staff were very kind, caring & helpful.

Reviewed on May 9, 2024

Excellent experience with Dr Lucas and her surgery team.Area for improvement: responses to my several requests through various calls, mychart messages ultimately connected me to Dr. Lucas and her excellent team but getting to that point was a significant effort with a number of false starts. This may have been the result of not being referred to CCF by my dermatologist. I chose CCF on my own and the CCF system appears to choke on this type of interaction. Once I established the connection with cancer/dermatology, treatment flowed quickly.

Reviewed on May 9, 2024

WOW. Again, a great experience. Only good things to relate about Dr. Lucas who provided excellent care throughout the procedure.

Reviewed on May 1, 2024

Dr Lucas is the best. Period.

Reviewed on Apr 30, 2024

I am so grateful to be in Dr. Lucas's care. My only meeting to date has been virtual but I immediately felt cared for and could focus on my path forward.

Reviewed on Apr 30, 2024

Healthcare is complicated and Dr. Lucas explained both the path forward, the variables and the reasons for each step of the path.

Reviewed on Apr 30, 2024

Procedure was not performed by the doctor, Dr. Lucas. A fellow performed the procedure and I feel that should have been made aware before the procedure began. I scheduled to see that doctor specifically.

Reviewed on Apr 24, 2024

Dr Lucas was very patient and answered all questions. Did not rush appointment and put us all at ease. Very good communication skills and caring nature.

Reviewed on Mar 26, 2024

Staff and doctors did a wonderful job of explaining everything and making sure I was comfortable and as painless as possible through the entire procedure. Very pleased with the results after stitches were removed.

Reviewed on Mar 25, 2024

Jennifer Lucas is the best moh's surgeon I have ever meant. Wonderful doctor that cares!!!

Reviewed on Mar 18, 2024

Dr. Lucas is extremely good

Reviewed on Mar 15, 2024

My appointment was with Dr Lucas but she did not provide most of care or complete procedure, it was completed by fellow Dr Simpson. I wish Dr Lucas had provided more guidance in locating area and discussing before hand, see later feedback.

Reviewed on Mar 13, 2024

Very caring doctor. She my experience alot easier to get through. She was wonderful.

Reviewed on Mar 5, 2024

Dr. Lucas is a wonderful, talented and caring doctor. She has been my doctor for 4 surgeries and additional laser procedures. All of these procedures have been on my face. SHE'S THE ONLY MOHN DOCTOR I WANT HANDLING MY CARE. She's a real asset and a great reflection on the quality care provided at the Cleveland Clinic's Mohn Center.

Reviewed on Mar 1, 2024

Dr. Lucas and the fellow doctor with her were very nice as was the nurse.

Reviewed on Feb 14, 2024

Dr Djohan obtained the appointment after his consult

Reviewed on Feb 2, 2024

Have seen Dr Lucas numerous times. She is so skilled and always makes me feel relaxed.

Reviewed on Jan 25, 2024

Dr. Lucas is a good listener and explains things well.

Reviewed on Jan 17, 2024

My experience with Dr Lucas was great. I'm very happy with how my lip looks after having a sm skin cancer removed. Everyone was very nice also.

Reviewed on Jan 8, 2024

Both Dr. Lucas and Dr. Biro provided excellent care. They explained the procedure to me, and answered my questions. Dr. Biro stitched me up very neatly, I had no problem with the incision -- no pain and very little bleeding.

Reviewed on Dec 12, 2023

My one concern is why are you not calling her Doctor? Another concern is on the instructions sheet it read Dr. J. Lucas. Under her name it said Dermatology. I would like to know is she a specialist in any field?

Reviewed on Dec 12, 2023

I will have my stiches out tomorrow, I have some questions for the nurse, maybe the doctor, so right now I can not answer the recommending question.

Reviewed on Dec 8, 2023

Overall, a very positive experience from doctor, fellow and nursing staff. Kudos to all!

Reviewed on Dec 1, 2023

Jennifer is just the best. This was the 5-6 Mose surgery I have had and she has done all of them. I just trust her period. Have recommended her to others.

Reviewed on Nov 14, 2023

Dr. Lucas is excellent.

Reviewed on Nov 14, 2023

3-way collaboration was great. Thank you, doctor & staff

Reviewed on Nov 13, 2023

Dr. Lucas was very nice and patient. I will definitely go back to her, if I ever have to go through the MOHS procedure again.

Reviewed on Nov 10, 2023

Dr. Lucas is behind her schedule, but I was the last patient she had on appointed day, It is understanding that whoever has the appointment at the end of the day, is usually behind their schedules.

Reviewed on Nov 10, 2023

Resident doctor is closely supervising by Dr. Lucas. Excellent performance.

Reviewed on Nov 9, 2023

Dr. Lucas embodies Excellence in her Profession, clinically and in her communication skills.

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