We are discussing a new contract with Cigna Healthcare that may impact your ability to access in-network healthcare from Cleveland Clinic. If an agreement cannot be reached, your financial responsibility may increase because your insurance may no longer cover Cleveland Clinic care.
Right now, nothing changes, and you can continue scheduling appointments for care as usual. We are working hard to reach a new agreement and it is our goal to avoid any changes that would disrupt your current healthcare coverage.
This website is meant to help you find answers to your questions and provide updates about our ongoing discussions with Cigna Healthcare. We encourage you to check this site regularly for the latest information.
What You Need to Know
The latest update
We are committed to you and your care. We will continue working with Cigna Healthcare to try to reach an agreement that avoids any changes to your current healthcare coverage.
Nothing changes for now
You can continue scheduling appointments with your Cleveland Clinic provider as you normally do.
What You Can Do
Keep Cleveland Clinic in your network
Here’s what you can do to protect your in-network access to our providers in 2024:
- Call us at 216.255.5267 to speak with a representative.
- If you have a Medicare Advantage plan, you may consider your options during the open enrollment period, which runs through Dec. 7, and choose a health plan that guarantees you will have access to in-network healthcare from Cleveland Clinic.
- If you have coverage through the Health Insurance Marketplace, you can contact Cigna Healthcare to determine if it has benefits available to access Cleveland Clinic care via other networks.
- If you have coverage through an employer-sponsored plan, speak to your employer about options during open enrollment and for updates about your in-network status and out-of-network benefits.
For a complete list of in-network insurance companies accepted at Cleveland Clinic, please visit ChooseClevelandClinic.org.
I’m a Florida Patient
Please know that nothing changes for you right now and you can continue scheduling appointments for care as you normally do.
Below are the Cigna Healthcare plans that will be out of network at Cleveland Clinic in Florida if an agreement cannot be reached:
- Employer-Sponsored Plan Members.
- Health Insurance Marketplace Plan Members.
- Medicare Advantage Plan Members.
I’m a Nevada Patient
Please know that nothing changes for you right now and you can continue scheduling appointments for care as you normally do.
Below is the Cigna Healthcare plan that will be out of network at Cleveland Clinic in Nevada if an agreement cannot be reached:
- Employer-Sponsored Plan Members.
I’m an Ohio Patient
Please know that nothing changes for you right now and you can continue scheduling appointments for care as you normally do.
Below are the Cigna Healthcare plans that will be out of network at Cleveland Clinic in Ohio if an agreement cannot be reached:
- Employer-Sponsored Plan Members.
- Medicare Advantage Plan Members.
Frequently Asked Questions (FAQs)
What is happening between Cleveland Clinic and Cigna Healthcare?
At this time, we are discussing a new contract with Cigna Healthcare that may impact your ability to access in-network healthcare from Cleveland Clinic. We are working hard to reach a new agreement to ensure our patients maintain their in-network access to Cleveland Clinic care.
What is Cleveland Clinic doing to reach an agreement?
We are committed to you and your care. We will continue working with Cigna Healthcare to try to reach an agreement that will mean no changes to the care that you have come to expect from us.
Who is impacted by these contract negotiations?
If you have health insurance from Cigna Healthcare through your employer, the Health Insurance Marketplace, or Medicare Advantage plan, your financial responsibility when seeking care at Cleveland Clinic may increase. Patients directly impacted will be notified.
Which Cleveland Clinic locations does this impact?
All Cleveland Clinic locations across Florida, Nevada and Ohio may be out of network if we do not reach a new agreement with Cigna Healthcare.
Will this affect my upcoming appointment?
No. Appointments that are scheduled before April 1, 2024, will not be affected by these negotiations.
How will this change my out-of-pocket expenses?
If an agreement cannot be reached by April 1, 2024, your financial responsibility could go up because your insurance may no longer cover Cleveland Clinic care.
Are Medicare Supplemental plans included in this change?
Medicare Supplemental plans will not be impacted by these negotiations.
I have Cigna Healthcare dental insurance. What does this mean for me?
Patients with Cigna Healthcare dental insurance will not be impacted by these negotiations. You should continue to see your provider as you do now.
I have Cigna Healthcare insurance. What can I do?
- Call us at 216.255.5267 to speak with a representative.
- If you have a Medicare Advantage plan, you may consider your options during the open enrollment period, which runs through Dec. 7, and choose a health plan that guarantees you will have access to in-network healthcare from Cleveland Clinic.
- If you have coverage through the Health Insurance Marketplace, you can contact Cigna Healthcare to determine if it has benefits available to access Cleveland Clinic care via other networks.
- If you have coverage through an employer-sponsored plan, speak to your employer about options during open enrollment and for updates about your in-network status and out-of-network benefits.
You can find a complete list of in-network insurance companies accepted at Cleveland Clinic by visiting ChooseClevelandClinic.org.
I don’t have Cigna Healthcare insurance. Does this affect my insurance, too?
No. These negotiations only affect you if you have Cigna Healthcare insurance coverage through your employer, the Health Insurance Marketplace or a Medicare Advantage plan. Cleveland Clinic accepts a variety of plans from insurance companies at all our locations. See a list of all accepted insurance plans at ChooseClevelandClinic.org.
How can I stay up to date on the negotiations?
We will provide updates about our ongoing negotiations through this website as new information is available. You can also call 216.255.5267 to contact our patient call center directly with any questions.
Last updated: 11/1/2023
