Alan Hall knew he had a back problem. The pain alone was a sure sign that something was wrong. But when local doctors in his hometown of Steubenville, Ohio, identified a relatively common degenerative problem in his lower back, they also realized that there might be another, perhaps more complicated, issue.
That's when Hall, a 59-year-old library director, began to search Cleveland Clinic’s website for an answer. “I had friends who talked about how wonderful the Cleveland Clinic is,” he says. “I thought, ‘This is my situation, and I am allowed to do with it what I want.’ I felt like I needed to take control.”
Hall was immediately impressed with Cleveland Clinic’s outstanding customer service. “It was an incredible experience of concern,” he says about his first encounter.
“I have never been to a medical facility where everything was so planned and so organized. Everybody went out of their way to show real human concern.”
“We typically deal with each of these problems—the degenerative slip and the tumor—but usually not both at once,” Dr. Krishnaney says. “I knew we could do each surgery independently, but we had never done both in the same patient at the same time.”
Hall knew he was in good hands with Dr. Krishnaney. “He has so much passion for what he does,” Hall says.
In fact, Hall was impressed with everyone at Cleveland Clinic. “I have never been to a medical facility where everything was so planned and so organized,” he says. “Everybody went out of their way to show real human concern.”
“We try to spend a lot of time talking to patients and explaining everything,” Dr. Krishnaney says. “We share a philosophy that patients need to understand what’s happening to them in order to have a good experience.” For Hall, the seven-hour surgery was one hundred percent successful, and today he lives pain-free. In May, he returned to his full-time duties as Director of The Public Library of Steubenville and Jefferson County.
Dr. Krishnaney attributes some of the successful outcome to Hall’s positive attitude and motivation to get well. While that may be true, Hall gives the credit to Dr. Krishnaney and his team: “I am so blessed that he was connected to my problem. Everyone I encountered at Cleveland Clinic was A-1.”
“It helped going in to know that I had the best on my side. The team was, and continues to be, there for me. Eight years out, and they are still there for me. It hasn’t been an easy process, but with a positive attitude and sticking to doctor’s orders, I’ve never felt better in my life.”
“Quite honestly, I didn’t know what to expect, but when I sat down with Dr. Schauer, I knew it was going to be different. He was the only doctor who ever told me he wouldn’t just do surgery. He said I needed to be educated as to all aspects of what surgery would entail.”
“She knows the brain better than anybody else, as far as I’m concerned. She understands how I’m stuck with these medications and continues to help me search every avenue, including endocrinology and functional medicine.”