Alan Hall knew he had a back problem. The pain alone was a sure sign that something was wrong. But when local doctors in his hometown of Steubenville, Ohio, identified a relatively common degenerative problem in his lower back, they also realized that there might be another, perhaps more complicated, issue.
That's when Hall, a 59-year-old library director, began to search Cleveland Clinic’s website for an answer. “I had friends who talked about how wonderful the Cleveland Clinic is,” he says. “I thought, ‘This is my situation, and I am allowed to do with it what I want.’ I felt like I needed to take control.”
Hall was immediately impressed with Cleveland Clinic’s outstanding customer service. “It was an incredible experience of concern,” he says about his first encounter.
“I have never been to a medical facility where everything was so planned and so organized. Everybody went out of their way to show real human concern.”
“We typically deal with each of these problems—the degenerative slip and the tumor—but usually not both at once,” Dr. Krishnaney says. “I knew we could do each surgery independently, but we had never done both in the same patient at the same time.”
Hall knew he was in good hands with Dr. Krishnaney. “He has so much passion for what he does,” Hall says.
In fact, Hall was impressed with everyone at Cleveland Clinic. “I have never been to a medical facility where everything was so planned and so organized,” he says. “Everybody went out of their way to show real human concern.”
“We try to spend a lot of time talking to patients and explaining everything,” Dr. Krishnaney says. “We share a philosophy that patients need to understand what’s happening to them in order to have a good experience.” For Hall, the seven-hour surgery was one hundred percent successful, and today he lives pain-free. In May, he returned to his full-time duties as Director of The Public Library of Steubenville and Jefferson County.
Dr. Krishnaney attributes some of the successful outcome to Hall’s positive attitude and motivation to get well. While that may be true, Hall gives the credit to Dr. Krishnaney and his team: “I am so blessed that he was connected to my problem. Everyone I encountered at Cleveland Clinic was A-1.”
“Since I don’t live in the same city and state, being part of the virtual visit gave me peace of mind. I could hear firsthand how things were going, ask questions and be part of the discussion about my dad’s health. It was comforting for me, and my dad, to be part of it together, to have a second set of ears so we could better understand everything.”