Emergency icon Important Updates

Altruistic Florida Organ Donor Sparks Multi-state Transplant Chain

Forty-four-year-old Heather Sherman of Jacksonville, Florida, was watching television a few years ago when she saw a program about altruistic giving, but not the kind of giving where you open your wallet. The program, sponsored by the National Kidney Foundation, was about giving an organ to someone with kidney failure, who had a great need.

It stirred something in her and when she saw another program about altruistic organ donation a year later, she decided to take action.

Heather contacted the National Kidney Registry and offered to donate a kidney to anyone who needed one. The organization, in turn, led her to Cleveland Clinic Florida's Kidney Transplant Program, at the time, one of only two hospitals in Florida that participates in a paired exchange program.

“It’s hard to believe that one person could make such an impact,” Heather said. “It’s unbelievable to me to think that I have saved a life.”

Heather’s selfless act would ultimately save several lives. While hers was an easy decision, she had no idea that in Boynton Beach, Florida, Jeff West (pictured above with Heather) was facing a few monumental decisions of his own.

His kidneys failing, Jeff was slowly accepting the fact that he would need dialysis to remove waste, salt and extra water to prevent them from building up in his body and keep his blood pressure under control. The lengthy process must be done several times a week and because his job involved frequent travel, Jeff was fearful that he would be unable to work and his livelihood would be affected.

“I accepted that my career was over because I thought dialysis was going to be a death sentence,” he said.

What happened next was nothing short of a miracle. Before starting dialysis, Jeff got a call from Cleveland Clinic Florida letting him know that a kidney was available.

It all began with Heather’s donation, which started what’s known as a transplant chain. A kidney transplant chain consists of kidney donations between strangers who are a better medical match than a patient’s own relative or friend who is willing to donate to them. The relative’s kidney is matched to someone else and as a result of that donation, the donor’s loved one can receive a kidney transplant from the first available match. 

A patient at Cleveland Clinic's Kidney Transplant Program in Ohio was the recipient of Heather’s kidney and that patient’s relative donated a kidney to a patient in Chicago. The chain continued when a patient in Philadelphia received a kidney and it ended one month later when Jeff received a kidney from an anonymous donor from Atlanta.

“It literally gave me my life back,” Jeff said. It was a reaffirmation that there is still good in the world, that we can impact others in a positive way.”

Cleveland Clinic Florida’s Transplant Surgeon Diego Reino, MD described Heather as a remarkable young woman and said donors are special people.

“It’s the ultimate pay it forward,” he said. “What I have seen is that patients who donate get something out of it that is truly phenomenal. They feel extremely fulfilled and they find it is an opportunity to truly affect someone’s life in an incredible way and make a big splash on this earth in a way they never anticipated, and at a low risk.”

Heather and Jeff had the opportunity to meet each other at Cleveland Clinic Weston Hospital, and while Jeff was not a direct recipient of Heather’s kidney, he considers her a lifesaver for her unselfish act.

Both Heather and Jeff’s surgeries were performed at Cleveland Clinic Florida's campus in Weston, which has one of the fastest growing transplant programs in southeast Florida since its inception in 2013.

The team, which includes physicians, surgeons, nurses, transplant coordinators, dietitians, pharmacists and social workers, is now celebrating performing 1,000 life-saving heart, liver and kidney transplants.

Patient Stories

Patient Stories

Adelynn at bell ringing

Adelynn Strong: Family's Promise Carries Girl Through Leukemia Treatment

Sep 15, 2026

“As parents, we sometimes don’t realize how resilient our kids truly are. Adelynn amazes me every day with her courage, and I strive to be as brave as she is.”
Read Story
David Smith using a rehabilitation therapy bike while a Cleveland Clinic London physical therapist provides guidance.

Personalised Neurorehabilitation Helps British Paralympian Redefine What Matters

Sep 10, 2026

"This is the first time I've ever experienced that level of personalised, patient-centred care with real compassion and empathy."
Read Story
A black eye on a baby monitor helped Miley's mom uncover rare eye cancer.

Black Eye On Baby Monitor Helps Mother Uncover Daughter's Rare Eye Cancer

Sep 7, 2026

“You wouldn’t know she’d had her eye removed. She does great navigating through life, and I can only occasionally tell she has one eye. It’s mind-blowing how well she is doing.”
Read Story
Back to Top