Welcome to Cleveland Clinic Mercy Hospital’s Division of Nursing Service.

Nurses who practice at Mercy Hospital are challenged to engage in the complexities and excitement of patient care delivery in the 21st century. The nurse’s capacity to learn, to synthesize, to understand, to make critical judgments – and to work effectively with other team members – is the heart of our Professional Practice Model. With career opportunities in every arena of care – acute, ambulatory, rehabilitative and the home – Mercy Hospital offers numerous directions for professional practice and career advancement. We also recognize and promote advanced practice roles in order to enhance the development of clinical expertise in the delivery of care to the patients and families we serve.

Mercy’s Division of Nursing Service supports the medical center’s faith based environment as well as its mission of providing compassionate care for all who come to us. Nurses play a vitally important role in that mission, working side by side as team members with physician and other health professionals to assure that we maintain the highest standards of patient care.

Simply put, nurses are Mercy’s treasured resource – professionals who provide and coordinate family-centered care. Clinical leadership is exemplified by our environment for caregiving that supports the nurse-patient relationship as well as evidence based practice. Furthermore, nurses and other healthcare professionals form vibrant partnerships on behalf of the patients and families we serve.


Susan Spencer DNP, RN, NE-BC
Chief Nursing Officer

Mission, Vision & Values

Mission, Vision & Values


To be the global leader in the professional practice of nursing through education, research, innovation, collaboration and quality care where compassionate caregivers excel and patients are first.


Delivering on the Promise of World Class Care.


Our Cleveland Clinic Values define who we are. They’re essential to our culture. By living our Values every day, in every interaction, we ensure the best possible care and service for all.

Cleveland Clinic’s culture has, at its heart, six fundamental values:

  • Quality & Safety: We ensure the highest standards and excellent outcomes through effective interactions, decision-making, and actions.
  • Empathy: We imagine what another person is going through, work to alleviate suffering, and create joy whenever possible.
  • Teamwork: We work together to ensure the best possible care, safety, and well-being of our patients and fellow caregivers.
  • Integrity: We adhere to high moral principles and professional standards by a commitment to honesty, confidentiality, trust, respect, and transparency.
  • Inclusion: We intentionally create an environment of compassionate belonging where all are valued and respected.
  • Innovation: We drive small and large changes to transform healthcare everywhere.
Professional Practice Model

Professional Practice Model

A Model of Care That:

  • Supports the practice of nursing in achieving excellence
  • Utilizes the nursing process to achieve patient focused goals

Embodies the values of:

  • Collaboration
  • Empowerment
  • Accountability
  • Educational Development
  • Plan of Care
  • Research Based Practice
  • Multidisciplinary Teams

Professional Practice Model Objectives:

  • Nursing Care is planned, implemented and evaluated by the Professional Registered Nurse
  • Nursing practice at Mercy Hospital will be evidence-based
  • To become a national leader in evidence-based practice, and we will encourage our nursing staff to question, practice, think critically, and base decisions on data and the current best evidence
  • The Department of Nursing will encourage innovative nursing practice
  • Staff members may participate in research and in the development and evaluation of new technology
  • Mercy Hospital nurses work closely with physicians and with staff in all departments, and are valued for their clinical expertise and care coordination

Benefits of Registered Nurses:

  • More useful information about your patient
  • Work will not have so much redundancy and lack of organization
  • Know and drive the plan of care for the day
  • Sequencing and pacing of activity can be modified based on data
  • Every shift makes a difference in the patient’s outcome
  • Sense of pride of accomplishment
  • Good feelings about your nursing practice
  • Work may become more enjoyable – that is up to you!

Standards of Practice

Standards of practice exist to ensure that the highest quality of care is maintained regardless of the number of professionals providing care, or the experience of those professionals. Historically, standards of practice have consisted of a formal, chronologically detailed description of a particular practice or procedure along with a rationale supporting the activity.

In a professional practice model, standards of practice have supported the “learner” or novice/advanced-beginner. For a provider lacking mastery, standards of practice provide a safe structure by which to practice as they spell out what to do in situations where the provider has no prior experience by breaking down the activity into elements and providing pertinent rules. They act as an essential teaching guide.

It is very important to understand that while serving the essential role of guiding the novice, standards of practice also guide the behavior of more experienced professionals. Standards of practice are the conduits of the institution’s culture of care, and therefore, the very essence of that care. By serving as a teaching tool, they establish a level of expectation about care-delivery within an organization.

Universal adherence to standards of practice also provides an added measure of safety by extending the knowledge of clinical expertise when real experts may not be available. With the guidance of practice standards, clinicians can step into situations and perform effectively even when more experienced providers are not present.

It is important to note that standards of practice are geared toward the “typical” situation, and are not intended to supersede the individual, specific needs of the patient at any given time. Professional Nurses face many complex situations every day. Understanding the unique clinical needs of each situation and the latitude in applying standards is imperative to providing effective, high-quality care. Strictly adhering to standards does not, in and of itself, constitute best care. It is up to the individual professional to recognize and interpret situations, and to know what standards of practice apply and in what ways they apply. The integration of clinical knowledge and standards of practice reflects a more proficient, or expert, professional.

Shared Leadership Model

Shared Leadership Model

Mercy Hospital’s nursing leadership established the vision of a shared leadership model with the belief that the best possible environment for the delivery of nursing care is within a structure in which accountability for patient care decisions and actions are vested in the professional nurse.

The shared leadership structure provides professional nurses with the opportunity to participate in decision making and policy formulation that affect their individual practice and the delivery of nursing care. Nurses participate in creating an environment of innovation, education and research, which promotes recruitment and retention of an expert nursing staff.

The shared leadership model is supported through the activities of various councils, which act to problem solve and promote trust and collegiality. All registered nurses serve as members of their Unit Practice Council. The RN chair of each unit practice council is a member of the Nursing Congress.

This governance is vested in the registered nurses within the Division of Nursing who have, by virtue of accepting their position at Mercy, accepted the accountability and responsibility for professional nursing practice and patient care.

Shared Leadership

  • Is the vehicle for developing autonomous professional staff that actively participates in addressing the challenges in healthcare today.
  • Is the structure and process by which professional organizations function.
  • Emphasizes collegiality and a share professional accountability.

Nursing Practice Councils

Professional Nursing at Mercy Hospital is structured using a Nursing Council Model. Councils made up primarily of staff nurses representing nursing units and service lines are responsible for the determination of professional nursing practice across all inpatient and outpatient settings.

The Councils

  • Interpret, implement, and communicate professional nursing standards;
  • Develop, review and revise nursing policies, guidelines and processes;
  • Develop and implement strategies for improving outcomes; and monitor the impact of decisions on the practice of professional nursing and patient care.
Continuing Education

Continuing Education

Mercy Hospital is approved as a provider of Continuing Education by the Ohio Nurses Association. ONA Number (OH-091). ONA is accredited as an approver of Continuing Education in Nursing by the American Nurses Credentialing Center Commission on Accreditation, (OBN-001-91).

For a current listing of classes, call 330.580.4730.


Registration is required for all programs. Classes may be canceled if we do not have enough participants.

The Staff Development office is open Monday – Friday, 7 a.m. - 3:30 p.m.

  • Call Nursing Education at 330.580.4730 and follow the phone prompts. Please state your name clearly and spell your last name.
  • Non-MMC personnel: When registering via the phone line, please state your name clearly and spell your last name. Also, please give us a phone number where we can contact you during the day.
  • Non-MMC personnel: Fees for classes are to be paid prior to attending class in order to mail study materials and confirmation to you and to guarantee your place in the class.
  • Refunds will not be given if cancellation is less than one week prior to the class unless other arrangements have been made.

Find Conferences and Courses

Nursing Students

Nursing Students

Career Opportunities

At Cleveland Clinic there are many career opportunities for you to explore. Whether we’re helping find you your perfect position or guiding you once you’re here, you can count on us to help you every step of the way.

Career Consultations

Unsure of what direction you want to take your nursing career? As a clinical student nurse you’ll have the opportunity to work with a recruiter to find which opportunities are right for you – and how to get there. Look for an introductory e-mail during your clinical rotation.

For general questions, you can also email ClevelandClinicRecruiting@ccf.org.

Student Career Opportunities

As a nursing student, you have the opportunity to also work as:

  • Patient Care Nursing Assistant: PCNAs work directly with RNs to ensure patients receive world-class care.
  • Clinical Technician: CTs deliver an advanced level of care in acute units. You must have at least one year of employment in direct patient care or have completed at least two clinical rotations.
  • Nurse Associate Externship: This 10-week summer program is for nursing students entering their final semester(s). Your experience will include working with a RN mentor, classroom learning and clinical observations.

Our Recruitment Process

We know a lot goes in to applying for a program. Here’s how we recruit, review and interview candidates for our residencies.

Process Overview for Clinical and Practicum Nursing Students

Resume Building and Interview Prep

What to include in your resume:

  • Clinical rotations.
  • Practicums, preceptorships, role transitions and capstones.
  • Internships or externships.
  • Certifications, scholarships and/or awards.
  • Your professional experience, volunteer experience and/or school involvement.

Preparing for your interview

For virtual interviews:

  • Test the technology prior to your interview.
  • Be ready to start at your scheduled time.

For on-site interviews:

  • Ensure you know how to get there and where to park and report.
  • Be at your location 15 minutes early.
  • Follow all Personal Protective protocols.

Need to reschedule? Please make sure to notify your recruiter ASAP.

Make sure you:

  • Can speak to your history.
  • Research the role, organization and patient population.
  • Prepare questions for the manager.


  • Treat it like a peer interview.
  • Be engaged, ask questions, interact with patients and families.
  • Reflect after your experience.

Clinical and Practicum Nursing Students

Graduate Nursing Students



For questions or more information on Mercy Hospital’s Nursing Services, please contact:

Staff Development

Monday – Friday
7 a.m. – 3:30 p.m.