Akron General Visitor Guide - Welcome

Akron General Visitor Guide - Welcome

Dear Patient,

Welcome to Cleveland Clinic Akron General. We are pleased that you have chosen us as your healthcare provider.

At Akron General, it is our goal to be the best place to receive care – an optimal place for healing and a permanent resource for patients and families in times of sickness and health. Our caregivers, regardless of their job titles, always work hard to create an excellent patient experience for you. That’s what our work is about – patients and families.

Each of our physicians, nurses, administrators, hospital staff members and volunteers is committed to providing the highest quality of care with sensitivity to individual needs and concerns. We know you have a choice when it comes to your healthcare – thank you for choosing us and trusting in us.

This Visitor Guide will be a useful resource to you and your loved ones during your stay. If you have any questions or there is anything we can do to make your stay more comfortable, please feel free to ask any of our caregivers.

Again, thank you for choosing Akron General.

Brian Harte, MD
President
Cleveland Clinic Akron General

Important Phone Numbers

Important Phone Numbers

  • Main Number: 330.344.6000
  • Admitting: 330.344.6770
  • Billing: 330.344.6082
  • Care Management: 330.344.6276
  • Central Scheduling: 330.344.5760
  • Clinical Social Work: 330.344.6880
  • Emergency Department: 330.344.6611
  • Lost and Found: 330.344.6066
  • Ombudsman: 330.344.6711
  • Pastoral Care/Spiritual Care: 330.344.6609
  • Physician Scheduling: 330.344.2273 (CARE)
  • Security: 330.344.7604
  • Volunteer Services: 330.344.6351
Visitor ID Badge

Visitor ID Badge

Cleveland Clinic has a Visitor Photo Badging System in its regional hospitals. Adult visitors need to show a valid photo ID to enter the hospital after normal visiting hours. Upon entering the hospital, visitors are given a badge that shows their name and photo, room destination and expiration date (extended badges are available). It must be worn on the outermost clothing.

Travel & Transportation

Travel & Transportation

Bus
Akron Metro Regional Transit Authority. Metro RTA bus schedules are available in the main lobby foyer. Call 330.762.0341.

Senior Transportation
Metro Regional Transit Authority: SCAT Program. Services provided for older adults and persons with disabilities in Summit County. Call 330.376.5353.

Parking

Parking

Self-Parking
Parking is available for a small fee in one of three decks near the Main Entrance, Ambulatory Care Center and Physician Office Building.

  • All parking decks are cash only, credit cards are not accepted.
  • “Take Me There” card holders receive a $1 parking discount (cannot be used on day or week passes).
  • Admitted and Same Day Surgery patients receive free parking on the day of discharge. Show your discharge paperwork.

Self-Parking Hours

  • Main Parking Deck: Open 24/7
    • Deck attendants are present:
      Monday – Friday: 7 a.m. – 11 p.m.
      Saturday – Sunday: 11 a.m. – 9 p.m.
  • Ambulatory Care Center Deck
    • Deck attendants are present:
      Monday – Friday: 7 a.m. – 6 p.m.
  • Physician Office Building Deck
    • Deck attendants are present:
      Monday – Friday: 8 a.m. – 6 p.m.

Valet Parking and Rates
Valet parking is available at the Main Lobby, Heart & Vascular Center and at the Emergency Department/Radiation Oncology entrances.

  • $6
  • Seniors receive a $1 discount

Valet Parking Hours

  • Main Lobby Valet
    • Monday – Friday: 7 a.m. – 8 p.m.
      Saturday – Sunday: 9 a.m. – 5 p.m.
  • Heart and Vascular Center Valet
    • Monday – Friday: 7a.m. – 5 p.m.
  • Emergency Department Valet – open 24/7 for emergency needs

*To retrieve valet-parked vehicle after hours, please contact the security dispatch at 330.344.7604.

Driving Directions

Pharmacy

Pharmacy

The Akron General Outpatient Pharmacy is located off of the main entrance of the hospital on the first floor, in the lobby.

Hours: Monday – Friday, 7 a.m. – 5:30 p.m. Closed on weekends and major holidays.
Phone: 330.344.7732 

Concierge Bedside Service
Pharmacy concierge bedside service is available to all patients Monday – Friday, 8 a.m. – 5 p.m. Ask a caregiver for details.

Laboratory

Laboratory

No appointment is needed for routine lab tests and most insurance plans are accepted, regardless of your physician’s affiliation. Simply bring your physician’s order to any of our draw sites with your photo ID and insurance information.

Ambulatory Care Center: 330.344.6223
Hours: Monday – Friday, 8 a.m. – 4:30 p.m.

Physician’s Office Building, Laboratory Service Center, Suite 106: 330.344.6729
Hours: Monday – Friday, 8 a.m. – 4:30 p.m.

Lodi Hospital: 330.948.5523 or 888.520.6000
Hours: Monday – Friday, 7 a.m. – 7 p.m. | Saturday,  8 a.m. – Noon

Health & Wellness Center, Green: 330.896.2966
Hours: Monday – Friday, 7 a.m. – 5 p.m. |  Saturday, 8 a.m. – Noon

Health & Wellness Center, Bath: 330.665.8125
Hours: Monday – Thursday, 7 a.m. – 5:30 p.m.
Friday, 7 a.m. – 4 p.m. | Saturday,  8 a.m. – Noon

Health & Wellness Center, Stow: 330.945.3117
Hours: Monday – Friday, 7 a.m. – 5 p.m. | Saturday, 8 a.m. – Noon

Accommodations & Services

Accommodations & Services

Spiritual Care
A Chaplain is in the hospital and available 24 hours a day. Patients may request a Chaplain or arrange a visit from their own clergy by asking a caregiver or calling the Spiritual Care Department. 330.344.6609.

The Chapel, located off the Main lobby, is open to all faiths and our services are designed to meet the needs of whoever attends. Chapel services are conducted by Chaplains.

Chapel Services: Sunday, 10:30 a.m. – 11 a.m. | Wednesday, 11:30 a.m. – 11:45 a.m. 

Banking
An ATM is located in the Main Lobby across from Lori’s Gifts.

Ombudsman
Phone: 330.344.6711
The Ombudsman is the liaison between Akron General and the patient in resolving problems that may arise during the course of treatment. We recommend that patients first attempt to address their concerns with the department in which the problem occurred. If you do not reach a resolution with the person providing your care, we encourage you to contact the department manager or supervisor. If these attempts are unsatisfactory, call our Ombudsman Office 8 a.m. – 4:30 p.m., Monday-Friday, or you can leave a message anytime. Presenting a complaint does not in itself compromise a patient’s future access to care.

Amenities & Dining

Amenities & Dining

Guest Meals

If a family member or friend would like to dine in your room at your meal time, a guest tray can be ordered at an additional cost and delivered with your meal for family and friends to enjoy.

Other Dining Options

Employee Cafeteria 
Located on the lower level of the hospital, the employee cafeteria is open to visitors, during the following hours, offering a variety of nutritional meal choices. Some items are not available during all hours.

Hours: Monday - Sunday

  • Breakfast: 6:45 a.m. - 10 a.m.
  • Lunch: 11 a.m. - 2 p.m.
  • Snacks: 2 p.m. - 3:30 p.m.
  • Dinner: 4:30 p.m. - 7:30 p.m.
  • 3rd Shift: 1:30 a.m. - 3:30 a.m.

Fresh Inspirations Café
Located on lower level

  • Daily, 6:30 a.m. – 7 p.m.

Au Bon Pain
Located in Main Lobby

  • Monday – Friday: 6 a.m. – 8 p.m.
  • Saturday – Sunday: 7 a.m. – 8 p.m.
  • *Special Hours: Closed for all national holidays.

Vending
Vending machines are located in the cafeteria, on the ground floor and throughout the hospital. Please ask a caregiver for the nearest vending location.

Shopping

Lori’s Gifts
Call 330.344.6909 for more information.
Located off of the Main Lobby

  • Monday – Friday: 7 a.m. – 9 p.m.
  • Saturday – Sunday: 9 a.m. – 8 p.m.

Proceeds from Lori's Gifts help support the charitable works of the Women's Board at Akron General. 

Medical Equipment and Supplies
Call 330.344.4867 for more information.
Located off of the Main Lobby

  • Monday – Friday: 8:30 a.m. – 5 p.m.