Call Your Primary Care Provider First

When Do I Call My Doctor?

When you need non-emergency medical care, call your primary care provider (PCP) first.

Your PCP’s office is available 24/7 and can help determine what care you need and can schedule an urgent appointment if necessary. For non-urgent requests, you or a family member can also message your PCP on MyChart.

For life-threatening emergencies, go to the nearest emergency department or call 911.

After talking to your PCP’s office, some options they may recommend for care include:

Virtual visits

Using the MyClevelandClinic® app from your phone or computer, you can speak with a physician about treatment for allergies, cold, cough and flu symptoms, minor injuries, rashes and upper respiratory illnesses.

Start a Virtual Visit

Express Care

Earaches, insect bites, minor burns, sinus infections, skin rashes and sore throat.

Express Care Locations

Urgent Care

Express care conditions plus EKGs, imaging, and stitches.

Urgent Care Locations

Emergency Department

Accidents, chest pain, coughing up blood, head injuries, life-threatening injuries, prolonged fever, severe burns, injuries and severe headaches and stroke symptoms.

Emergency Department Locations

Primary Care Locations

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