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Call Your Primary Care Provider First

When Do I Call My Doctor?

When you need non-emergency medical care, call your primary care provider (PCP) first.

Your PCP’s office is available 24/7 and can help determine what care you need and can schedule an urgent appointment if necessary. For non-urgent requests, you or a family member can also message your PCP on MyChart.

For life-threatening emergencies, go to the nearest emergency department or call 911.

After talking to your PCP’s office, some options they may recommend for care include:

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Virtual Visits

Using the MyClevelandClinic® app from your phone or computer, you can speak with a physician about treatment for allergies, cold, cough and flu symptoms, minor injuries, rashes and upper respiratory illnesses.

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Express Care

Earaches, insect bites, minor burns, sinus infections, skin rashes and sore throat.

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Urgent Care

Express care conditions plus EKGs, imaging, and stitches.

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Emergency Department

Accidents, chest pain, coughing up blood, head injuries, life-threatening injuries, prolonged fever, severe burns, injuries and severe headaches and stroke symptoms.