Patient Experience

Inpatient Survey

The Centers for Medicare & Medicaid Services requires United States hospitals that treat Medicare patients to participate in the national Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, a standardized tool that measures patients’ perspectives of hospital care. Results collected for public reporting are available at medicare.gov.

HCAHPS Overall Assessment

2020-2021

Source: Press Ganey, a national hospital survey vendor, 2022

ᵃ Based on national survey results of discharged patients, October 2020 to September 2021 Discharges from 4434 U.S. reporting hospitals. https://www.hcahpsonline.org. Centers for Medicare & Medicaid Services, Baltimore, MD., Accessed 9/30/2022.
ᵇResponse options: 0-10 scale, with 9-10 being best
ᶜResponse options: Definitely yes, Probably yes, Probably no, Definitely no

HCAHPS Domains of Careᵃ

2020-2021

Source: Press Ganey, a national hospital survey vendor, 2022

ᵃExcept for “Room Clean” and “Quiet at Night,” each bar represents a composite score based on responses to multiple survey questions.
ᵃ Based on national survey results of discharged patients, October 2020 to September 2021 Discharges from 4434 U.S. reporting hospitals. https://www.hcahpsonline.org. Centers for Medicare & Medicaid Services, Baltimore, MD., Accessed 9/30/2022.

ᶜDoctor Communication domain rating
ᵈNurse Communication domain rating
ᵉResponse options: Yes, No
ᶠResponse options: Strongly Agree, Agree, Disagree, Strongly Disagree
ᵍResponse options: Always, Usually, Sometimes, Never