Patient Experience

Inpatient Survey

The Centers for Medicare & Medicaid Services requires United States hospitals that treat Medicare patients to participate in the national Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, a standardized tool that measures patients’ perspectives of hospital care. Results collected for public reporting are available at https://www.medicare.gov/hospitalcompare/About/What-Is-HOS.html

HCAHPS Overall Assessment

2017 – 2018

Source: Press Ganey, a national hospital survey vendor, 2019

ᵃBased on national survey results of discharged patients, July 2017 - June 2018, from 4,911 U.S. reporting hospitals. Medicare/gov/hospitalcompare
ᵇResponse options: 0-10 scale, with 9-10 being best
ᶜResponse options: Definitely yes, Probably yes, Probably no, Definitely no

HCAHPS Domains of Careᵃ

2017 – 2018

Source: Press Ganey, a national hospital survey vendor, 2019

ᵃExcept for “Room Clean” and “Quiet at Night,” each bar represents a composite score based on responses to multiple survey questions.
ᵇBased on national survey results of discharged patients, July 2017 - June 2018, from 4,911 U.S. reporting hospitals. Medicare/gov/hospitalcompare
ᶜDoctor Communication domain rating
ᵈNurse Communication domain rating
ᵉResponse options: Yes, No
ᶠResponse options: Strongly Agree, Agree, Disagree, Strongly Disagree
ᵍResponse options: Always, Usually, Sometimes, Never