Delos M. Cosgrove, MD
Chief Executive Officer, President, Director
Chairman of the Board of Governors
Dr. Cosgrove first joined Cleveland Clinic in 1975. As CEO, Dr. Cosgrove presides over a $6.2 billion healthcare system comprised of the Cleveland Clinic, eight regional hospitals, 16 family health and ambulatory surgery centers, Cleveland Clinic Florida, the Lou Ruvo Center for Brain Health in Las Vegas, Cleveland Clinic Toronto, and Cleveland Clinic Abu Dhabi. Under his leadership, Cleveland Clinic has consistently been named among America’s top four hospitals (U.S.News & World Report) and is one of only two hospitals named among “America’s 99 Most Ethical Companies” (Ethisphere Institute).
Dr. Cosgrove received his medical degree from the University of Virginia School of Medicine in Charlottesville and completed his clinical training at Massachusetts General Hospital, Boston Children’s Hospital, and Brook General Hospital in London. His undergraduate work was at Williams College in Williamstown, Mass.
He was a surgeon in the U.S. Air Force and served in Da Nang, Republic of Vietnam, as the Chief of U.S. Air Force Casualty Staging Flight. He was awarded the Bronze Star and the Republic of Vietnam Commendation Medal.
The recipient of Cleveland Clinic’s Master Clinician Award, Innovator of the Year Award and Lerner Humanitarian Award, Dr. Cosgrove is also a member of the Cleveland Medical Hall of Fame and Cleveland Business Hall of Fame. In 2007 he was named Cleveland Business Executive of the Year by the Sales and Marketing Executives of Cleveland, and Castle Connolly’s National Physician of the Year. He also received the Woodrow Wilson Center Award for Public Service as well as Harvard Business School’s Award from HBS Alumni, Cleveland, and the Humanitarian Award of the Diversity Center of Northeast Ohio. Dr. Cosgrove topped Inside Business’s “Power 100” listing for Northeast Ohio, and is highly ranked among Modern Healthcare’s “100 most powerful people in healthcare” and “most powerful physician executives.”
Wael K. Barsoum, MD
Interim President, Florida
Dr. Barsoum is the Chairman of Surgical Operations and Vice Chairman of the Department of Orthopaedic Surgery at Cleveland Clinic. He also holds a joint appointment in the Department of Biomedical Engineering, and is involved in the training of future physicians as the Director of Research and Education for the Orthopaedic Adult Reconstructive Surgery Section and Associate Professor of Surgery at the Cleveland Clinic Lerner College of Medicine at Case Western Reserve University.
He obtained his medical degree from The Ohio State University, followed by Orthopaedic Surgery residency training at Cleveland Clinic and a fellowship in Adult Reconstructive Surgery at the New England Baptist Hospital. He is a fellow of the American Board of Orthopaedic Surgeons, the American Academy of Orthopaedic Surgeons, and the American Orthopaedic Association. Additionally, Dr. Barsoum is an avid researcher and innovator. He is the principal investigator for a variety of clinical, basic science, and translational studies and has 45 patents applied for or granted.
Dr. Barsoum has received the Cleveland Clinic Foundation Innovations Award nine times, and also received the prestigious Cleveland Clinic Sones Award for Innovation.
Adrienne Boissy, MD, MA
Medical Director, Center of Excellence in Healthcare Communication
Adrienne Boissy, MD, MA, is the Chief Experience Officer of Cleveland Clinic. She is a staff physician at the Cleveland Clinic Mellen Center for Multiple Sclerosis and has a secondary appointment in Bioethics. Before moving into the Chief Experience Officer role, she served as the Medical Director of the Center of Excellence in Healthcare Communication. Her team has created a comprehensive program to strengthen physician and provider communication skills throughout Cleveland Clinic and has trained more than 4,000 staff physicians and house staff to date.
Dr. Boissy also guided the development of patient advisory councils across the Cleveland Clinic health system and is active in the Cleveland Clinic Professionalism Council. She currently serves as Editor in Chief of the Journal of Patient Experience.
As part of her clinical work, Dr. Boissy focuses on ethical issues in neurological disease. She served on the Cleveland Clinic Ethics Committee and is the Assistant Clinical Director in the Center for Neuroethics. She has been published in Neurocritical Care, AAN Continuum and Neurology regarding the humane treatment of critically ill patients and communication challenges in clinical practice. In particular, she has a special interest in the words clinicians choose when conveying information, and the risks and ethics of what she calls “therapeutic mislabeling” versus truth telling.
Dr. Boissy was awarded a Sylvia Lawry Fellowship grant from the National Multiple Sclerosis Society and an Arnold P. Gold Foundation grant for humanism in medicine. She also serves on the editorial board of the National Multiple Sclerosis Society’s Momentum Magazine. Dr. Boissy also is a Harvard Macy scholar. She has spoken extensively around the country about the patient and provider experience and the impact of effective communication on both.
Dr. Boissy attended Boston University and worked in neurobiological research at Brigham and Women’s Hospital, Boston. She completed her medical school training at Pennsylvania State University College of Medicine and finished her neurology residency and neuroimmunology fellowship at Cleveland Clinic. She completed a master’s degree in bioethics from Case Western Reserve University, Cleveland.
Chief Human Resources Officer
As Chief Human Resources Officer, Joseph Cabral has more than 19 years of experience developing and executing strategies that enhance cultural and organizational change.
Prior to joining Cleveland Clinic, Mr. Cabral served as the CHRO for North Shore LIJ Health System. Previously he has held other key HR leadership roles at New York Presbyterian Hospital and Children’s Hospital in Boston, MA, and has been cited by Time Magazine, Business Week, The Wall Street Journal, New York Times, Forbes and other industry publications for his expertise in “Best Practices” in Human Resources.
He holds an M.S. in Quality Systems Management, and has taught as an adjunct professor in Human Resources Management at the University of Massachusetts. He also served as a Baldrige Examiner and served as a trustee for one of the largest Taft-Hartley Pension Plans in the country. He was appointed by the Governor of New York to serve on the Regional Economic Development Council. Additionally, in 2014 he received the CHRO of the Year Award from HRO Today.
Chair, Philanthropy Institute
As chair of the Philanthropy Institute, Mr. Chardiet is responsible for all philanthropic initiatives and capital campaigns for Cleveland Clinic. He is a recognized leader in the world of philanthropy and has significant experience in establishing a strong culture of charitable giving.
Prior to joining Cleveland Clinic, Mr. Chardiet was the Chief Advancement Officer and Assistant Vice Dean at the University of Pennsylvania Health System and University of Pennsylvania Medical School. He has previous experience at the Washington Hospital Center Foundation, the development arm of the largest teaching hospital in Washington, D.C. Earlier in his development career, he held positions at Red Cross, Brown University and American University.
Mr. Chardiet received his Bachelor of Arts degree in international relations and Latin American studies from Southern Connecticut University in 1973. Five years later, he earned a Master of Science degree in social policy research from the University of Pennsylvania, followed by an advanced certificate degree from Penn in research.
Cynthia Deyling, MD
Chief Quality Officer
As Chief Quality Officer, Dr. Cindy Deyling oversees all quality, regulatory and risk-management activities across the Cleveland Clinic health system. She and her team support and collaborate with the clinical and support departments to align quality outcomes and patient safety into daily practice. The focus of this work is to make quality and safety patient-centric, clinically relevant, operationally effective, regulatory compliant and academically appealing. Dr. Deyling also currently serves as a member of the Marymount Hospital Board of Trustees.
Prior to her current role as Chief Quality Officer, Dr. Deyling served as Vice President, Regional Medical Affairs, Quality and Patient Safety for the Community Hospitals and Family Health Centers. Dr. Deyling served as Chair of Regional Operations Institute over six years and she served as the Medical Director for the Independence Family Health Center for fifteen years. Dr. Deyling served as Executive Director of Cleveland Clinic Allied Health Education; Vice Chair of Cleveland Clinic health system’s Eastern and Western Board of Trustees and served on the Cleveland Clinic Board of Governors.
Dr. Deyling is an assistant clinical professor at Ohio State University College of Medicine and a preceptor for Cleveland Clinic Lerner College of Medicine for first- and second-year students. She is board-certified in internal medicine.
A fellow of the American College of Physicians, Dr. Deyling received her medical degree from the Ohio State University College of Medicine, completed her internal medicine residency training at Cleveland Clinic and earned a master's of healthcare management from Harvard University, School of Public Health.
Named one of Cleveland's best physicians since 1997 by Cleveland Magazine and one of America's Best Doctors since 2002, Dr. Deyling has been honored on numerous occasions for her work with patients and fellow physicians and in the community. In 2010 she was the Honoree and Achievement Award recipient for the “Speaking of Women’s Health” conference by the Women’s Professional Staff Association. She was Vice Chair of the United Way Physician Campaign in 2007 and the Chair of the Cleveland Clinic health system’s United Way Physicians’ Campaign in 2008.
Brian Donley, MD
Chief of Staff, Chief of Clinical Operations
On January 1, 2015, Dr. Donley began his role as Chief of Staff and Chief of Clinical Operations for the Cleveland Clinic Health System. He also serves as Professor of Surgery at the Cleveland Clinic Lerner College of Medicine.
Dr. Donley joined Cleveland Clinic’s Orthopaedic & Rheumatologic Institute in 1996, and is part of a team of orthopaedic consultants for the Cleveland Indians, the Cleveland Cavaliers and the National Hockey League Players’ Association.
In 2008, Dr. Donley established and chaired the Cleveland Clinic’s Professional Conduct Committee, a role he held until August 2013. He served as President of Lutheran Hospital from January 2012 to October 2013. Dr. Donley then served as Chief, Regional Hospitals Medical Affairs and Quality and as Vice President of the Regional Hospitals. From January 1, 2014 to December 31, 2014, Dr. Donley served as President of the Cleveland Clinic Regional Hospitals and Family Health Centers.
Dr. Donley attended the University of Notre Dame for his undergraduate studies, graduating Phi Beta Kappa. He graduated with distinction from the University of Michigan Medical School and completed his residency in orthopaedic surgery at the University of Michigan. Dr. Donley completed a fellowship in orthopaedic foot and ankle surgery at the Campbell Clinic in Memphis, TN.
Chief Executive Officer, Sheikh Khalifa Medical City
Ben Frank comes to us from New Orleans, Louisiana. Ben has over 20 years of healthcare experience in both hospital systems and physician practice management. He has served as CEO, COO of hospital systems among other roles in his career.
Steven C. Glass
Chief Financial Officer and Treasurer
Katherine K. Hancock, MSN, RN, NE-BC
Executive Chief Nursing Officer
Ms. Hancock is Executive Chief Nursing Officer, CCHS and Chief Nursing Officer, Main Campus. She oversees the Chief Nursing Officers at Cleveland Clinic’s ten regional hospitals and Cleveland Clinic Florida, along with currently serving as Chief Nursing Officer at Cleveland Clinic’s Main Campus since July 2011.
She is responsible for directing the clinical, academic and operational activities of the nursing staff throughout the health system, as well as the focus of nursing throughout the various institutes on the main campus. She administers and directs nursing integration and operations, as well as the financial, regulatory and business activities throughout the Nursing Institute.
Prior to her position, Ms. Hancock served as the Chief Nursing Officer at Main Campus. She has simultaneously been the Senior Nursing Director of Critical Care and the Nursing Director of the Heart and Vascular Institute, where she led the nursing practice in the Heart and Vascular Institute for seven years.
Ms. Hancock obtained her MSN from Breen School of Nursing at Ursuline College in Pepper Pike, Ohio. She is a board certified Nurse Executive through the American Nurse Credentialing Center, a member of the American Organization of Nurse Executive , the American Association of Critical Care Nurses, and the Honor Society of Nursing - Sigma Theta Tau International. She was awarded the Distinguished Alumnae Award from Ursuline College in 2013, the ANCC Circle of Excellence Award in 2012, the 2010 Maria and Sam Miller Professional Excellence Nurse of the Year Award, is a recipient of the “Bruce Hubbard Stewart Fellow Award,” and was awarded “The Abbie Porter Leadership Award” which highlights Nursing Leadership in 2002 and 2009.
C. Martin Harris, MD
Chief Information Officer
A. Marc Harrison, MD
Chief Executive Officer, Cleveland Clinic Abu Dhabi
Dr. Harrison joined Cleveland Clinic Abu Dhabi in 2011 after 12 years with US-based Cleveland Clinic, where he joined the staff of the Children’s Hospital in 1999. He serves as Chief Executive Officer of Cleveland Clinic Abu Dhabi, a world-class multispecialty hospital, specifically designed to address a range of Abu Dhabi’s most complex medical requirements.
Dr. Harrison holds a medical degree from Dartmouth Medical School, a Master’s in Medical Management from Carnegie Mellon University and a certificate in Managing Healthcare Delivery from Harvard Business School. Dr. Harrison is a Fellow of both the American Academy of Pediatrics and the Society of Critical Care Medicine. He serves on the board of directors of the American Medical Groups Association.
J. Michael Henderson, MD
Chief Quality Officer, Quality and Patient Safety
Dr. Henderson is Chief Quality Officer for the Cleveland Clinic Health System. He started the Quality and Patient Safety Institute in 2006, which coordinates the content experts in Accreditation, Quality Public Reporting, Clinical Risk Management, Patient Safety, Infection Prevention, Environmental Health and Safety and Quality Performance Improvement to support these areas in Cleveland Clinic hospitals and institutes.
A surgeon, Dr. Henderson graduated from the University of St. Andrews and trained in Edinburgh, Scotland. He came to Emory University in Atlanta in 1978 and moved to Cleveland Clinic in 1992 as Chair of General Surgery and Director of The Transplant Center. His clinical interests are in liver, pancreas and transplant surgery, areas in which he developed an international reputation and has had NIH funding.
Cynthia D. Hundorfean
Chief Administrative Officer, Clinical Services
Ms. Hundorfean is a healthcare executive with over 30 years of diverse experience in hospital management, group practice management, strategic planning, system and physician integration, acute and ambulatory start ups, corporate quality/safety, patient experience, business development, employee engagement, diversity and leadership development.
She has direct responsibility for the administrative, operational and financial activities for 25 institutes that encompasses over 100 sites and 18,000 employees. She also helps oversee the operations of Cleveland Clinic’s Florida facilities in Weston, Florida and Las Vegas, Nevada. In her role, she is responsible for hiring the senior administrative leaders for the Clinical Institutes, Florida and Las Vegas.
Ms. Hundorfean holds her MBA from the Weatherhead School of Management at Case Western Reserve University.
Ms. Hundorfean is a member of the American College of Healthcare Executives, the American Hospital Association and the Medical Group Management Association.
Chief Strategy Officer
Ann Huston joined Cleveland Clinic in April 2012 in the new role of Chief Strategy Officer. She has over 25 years of industry experience, including a wide range of senior executive, operational and consulting roles with multi-specialty physician groups, academic health centers, urban and rural community hospitals.
Ann was a partner and leader in Ernst & Young’s national health care strategy practice. For the nine years before joining the Cleveland Clinic, she lived in Rochester, NY and was President of an independent health care consultancy focused on enterprise strategy. She has worked with many of the leading health systems in the United States. Ann holds a Master’s degree in Health Finance and Management from The Johns Hopkins University.
J. Stephen Jones, MD
President Regional Hospitals & Family Health Centers
On December 1, 2014 Dr. Jones began his role as President of nine Cleveland Clinic Regional Hospitals and eighteen Family Health Centers throughout Northeast Ohio. He joined the Glickman Urological & Kidney Institute in 2000, and became the Chairman of Regional Urology in 2007. Jones was Chief of Surgical Operations for the regional hospitals after serving in a similar role at Cleveland Clinic Fairview Hospital. He became Vice President of Regional Medical Operations in early 2014. He also serves as Professor of Surgery at the Cleveland Clinic Lerner College of Medicine at Case Western Reserve University and holds the Leonard Horvitz and Samuel Miller Distinguished Chair in Urologic Oncology.
Castle Connolly lists him in “America’s Top Doctors” signifying ranking in the top 1% of all urologists as well as the top 1% of cancer physicians. He is consistently listed in “Best Doctors in America”.
He earned a BS in Zoology at the J. William Fulbright College of Arts & Sciences at the University of Arkansas, his M.D. at the University of Arkansas for Medical Sciences and completed his residency at Vanderbilt University. He earned his MBA from the Weatherhead School of Management at CWRU in 2010. His work was recognized by acceptance to Beta Gamma Sigma, the American Association of Collegiate Schools of Business Society for the Top 20% of MBA graduates.
Catherine Keating, MD
Chair, Quality Alliance and Community Physician Partnership
Chief Marketing and Communications Officer
Mr. Matsen joined Cleveland Clinic in 2006. He is responsible for all marketing and communications programs at Cleveland Clinic including global development of the brand; marketing of key clinical lines of service; regional and international locations; and digital marketing. He also leads Cleveland Clinic’s Corporate Communications department.
Prior to joining Cleveland Clinic, Mr. Matsen was most recently the Executive Vice President and Chief Marketing Officer at Delta Airlines. He began his career in New York, working at a number of leading advertising agencies Including Grey and Young & Rubicam. He is a graduate of Rutgers University, N.J.
Mr. Matsen is an active member of the Cleveland Community and serves as a member of the Board of Directors of the United Way of Greater Cleveland, Positively Cleveland, and Hathaway Brown School.
Executive Administrator to Chief Executive Officer & Board of Governors
Ms. McHugh has been the Executive Administrator for Cleveland Clinic and the Office of the CEO since 2005. In addition, she serves as the Assistant Secretary for the Board of Trustees and Directors, serving on over 20 Institution-wide committees.
Ms. McHugh started her career at Cleveland Clinic as a Medical Technologist in microbiology. She later held several administrative positions of increasing responsibility in several specialties and was involved in the recruitment and integration of physician practices in the region through the Division of Surgery. Prior to her current position, Ms. McHugh helped to manage and nationally expand the Cardiac Surgery affiliate program model.
She holds a Master of Business Administration degree from The Weatherhead School of Management at CWRU and a Bachelor of Science in Medical Technology from Bowling Green State University. She also serves on the Board of Directors for the Cleveland Council on World Affairs and Notre Dame-Cathedral Latin High School.
James Merlino, MD
Chief Experience Officer
Dr. Merlino is the Chief Experience Officer and Associate Chief of Staff of the Cleveland Clinic health system, as well as a practicing staff colorectal surgeon in the Digestive Disease Institute.
As founder and current president of the Association for Patient Experience, he leads initiatives to improve the patient experience across the Cleveland Clinic Health System and is a recognized world leader in the emerging field of patient experience.
Dr. Merlino also leads efforts to improve physician-patient communication, patient access and referring physician relations. Partnering with key members of Cleveland Clinic’s leadership team, he helps to improve communication with physicians and employees and to drive employee engagement strategies.
He has a Bachelors in Business Administration from Baldwin-Wallace College, and graduated with honors from Case Western Reserve University School of Medicine. During his residency he completed a two year research sabbatical in Health Services Research funded by the Agency for Healthcare Research and Quality.
Michael T. Modic, MD, FACR
Leader of Clinical Transformation
Dr. Michael T. Modic received his medical degree from Case Western Reserve School of Medicine in 1975. He then completed his residency in radiology and fellowship in neuroradiology at the Cleveland Clinic Foundation. Dr. Modic joined the faculty of University Hospitals, Case Western Reserve University as Assistant Professor in 1980. In 1981 Dr. Modic returned to the Cleveland Clinic and in 1982 was appointed Head of the Section of Magnetic Resonance. In 1985, he returned to Case Western Reserve School of Medicine at University Hospitals as Director of Magnetic Resonance and Neuroradiology. During that time, Dr. Modic also held the rank of Professor of Radiology, Neurology, General Medical Sciences and Neurosurgery. In 1989, Dr. Modic returned to the Cleveland Clinic as Chairman of Radiology and was appointed Professor of Radiology at the Ohio State University. In 2000, he was appointed to the Board of Governors at the Cleveland Clinic Foundation. In 2004, Dr. Modic was appointed Professor of Radiology, Cleveland Clinic Lerner College of Medicine. In 2006, Dr. Modic was appointed as Chairman of the Neurological Institute. In 2015 Dr. Modic was appointed as Chief Clinical Transformation Officer.
Dr. Modic has served on multiple Editorial Boards of peer reviewed journals. He was President of the Society of Magnetic Resonance in Medicine for the 1992-1993 year and in 1991 was the recipient of the Society Gold Medal. He is co-author of the text “Magnetic Resonance Imaging of the Spine” which is in its second edition and the author/co-author of over 180 peer reviewed articles related to neuroradiology.
Interim, Chief Human Resources Officer
Kristen D.W. Morris
Chief Government and Community Relations Officer
Ms. Morris joined Cleveland Clinic in 2013 as the Chief Government and Community Relations Officer. Her areas of responsibility include cultivating and maintaining relationships at the federal, state and local government levels to monitor development and influence legislative outcomes that affect the mission of the Cleveland Clinic; fostering continual development and partnership with the government agencies to conduct critical research and share best practices; ensuring good relations, communications and involvement with the city of Cleveland and its civic organizations; developing and leading community relations strategies and initiatives that support public health goals in the neighborhood; and creating and engaging civic education programs to promote education in the sciences and health disciplines.
Ms. Morris’ background includes ten years representing the biotech and medical device industries, eight years as the Vice President of Legislative Affairs for the American Hospital Association and several years representing physician associations including a stint at the American Medical Association. She also lobbied on behalf AdvaMed, the medical device industry’s primary trade association.
Ms. Morris graduated from Purdue University. While in college, she interned for the Ways and Means Committee in the U.S. House of Representatives. She returned to D.C. after graduation to serve as a legislative assistant on Capitol Hill from 1986-1990.
William M. Peacock, III
Chief of Operations
Mr. Peacock has served as the Chief of Operations at Cleveland Clinic since 2009. In this role he is responsible for the Clinic’s Buildings and Property, Supply Chain, Clinical Engineering, Patient Support Services, Protective Services, Hotels, Office of Sustainability and International Operations.
Before joining Cleveland Clinic, he served 24 years in the United States Navy, retiring as a Captain in the Civil Engineer Corps. Mr. Peacock held two major commands: One in Japan, where he managed the facilities, construction and real estate needs of Navy and Marine Corps forces across the Pacific Rim; the second, leading a battalion of naval construction force “Seabees” in several deployments to Pacific, Middle East, and Central and South American nations.
He is a member of the American Society of Healthcare Executives, the American Society of Healthcare Engineers. He graduated with a Master’s of Science in Electrical Engineering from Purdue University and a Bachelor of Science in Electrical Engineering from the US Naval Academy. He attended the Kellogg School’s Advanced Executive Program.
David W. Rowan, Esq.
Chief Legal Officer, Chief Governance Officer and Secretary
David W. Rowan has served as Chief Legal Officer and Secretary of Cleveland Clinic since June 2005. In 2006 he was appointed to a newly-created position of Chief Governance Officer and serves on Cleveland Clinic’s Board of Governors.
Mr. Rowan received his JD magna cum laude from Georgetown University Law Center in 1978 and a B.A. summa cum laude from the University of Toledo in 1975. He joined the law firm of Squire, Sanders & Dempsey, LLP upon graduation from law school and became a partner in 1987. He left Squire, Sanders to become the Chief Legal Officer of Cleveland Clinic in 2005. The law department that Mr. Rowan leads is responsible for all legal matters of Cleveland Clinic and its health system.
Mr. Rowan is a frequent speaker on health law and governance topics and has served on many not-for-profit boards. He currently serves as a Trustee of the Diversity Center, which is committed to social justice.
Robert Wyllie, MD
Chief Medical Operations Officer
Dr. Wyllie is Chief of Medical Operations at Cleveland Clinic since 2011. In this position he is responsible for the activities of a variety of units including Business Intelligence, Pharmacy, Continuous Improvement, Hospital Throughput, Surgical Operations, and Critical Care Transport. Dr. Wyllie also oversees the operations of Service Line Performance Management, driving down the cost of health care while improving quality and enhancing patient experience.
Previously, Dr. Wyllie was Chief of Cleveland Clinic Children’s Hospital, Chairman of the Pediatric Institute, and the first holder of the Calabrese Endowed Chair in Pediatrics.
Dr. Wyllie graduated with honors from the Indiana University School of Medicine, where he also completed a residency in pediatrics and a fellowship in pediatric gastroenterology and nutrition. Dr. Wyllie earned membership in Phi Beta Kappa while pursuing his undergraduate degree at Indiana University and received the Lyman Mieks Award as the outstanding student in pediatrics.