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Executive Leadership

The Cleveland Clinic’s executive leadership works under the direction of the Board of Directors to manage the operations of the Cleveland Clinic.

Delos M. Cosgrove, MD

Chief Executive Officer, President, Director

Chairman of the Board of Governors

Dr. Cosgrove first joined Cleveland Clinic in 1975. As CEO, Dr. Cosgrove presides over a $6.2 billion healthcare system comprised of the Cleveland Clinic, eight community hospitals, 16 family health and ambulatory surgery centers, Cleveland Clinic Florida, the Lou Ruvo Center for Brain Health in Las Vegas, Cleveland Clinic Toronto, and Cleveland Clinic Abu Dhabi. Under his leadership, Cleveland Clinic has consistently been named among America’s top four hospitals (U.S.News & World Report) and is one of only two hospitals named among “America’s 99 Most Ethical Companies” (Ethisphere Institute).

Dr. Cosgrove received his medical degree from the University of Virginia School of Medicine in Charlottesville and completed his clinical training at Massachusetts General Hospital, Boston Children’s Hospital, and Brook General Hospital in London. His undergraduate work was at Williams College in Williamstown, Mass.

He was a surgeon in the U.S. Air Force and served in Da Nang, Republic of Vietnam, as the Chief of U.S. Air Force Casualty Staging Flight. He was awarded the Bronze Star and the Republic of Vietnam Commendation Medal.

The recipient of Cleveland Clinic’s Master Clinician Award, Innovator of the Year Award and Lerner Humanitarian Award, Dr. Cosgrove is also a member of the Cleveland Medical Hall of Fame and Cleveland Business Hall of Fame. In 2007 he was named Cleveland Business Executive of the Year by the Sales and Marketing Executives of Cleveland, and Castle Connolly’s National Physician of the Year. He also received the Woodrow Wilson Center Award for Public Service as well as Harvard Business School’s Award from HBS Alumni, Cleveland, and the Humanitarian Award of the Diversity Center of Northeast Ohio. Dr. Cosgrove topped Inside Business’s “Power 100” listing for Northeast Ohio, and is highly ranked among Modern Healthcare’s “100 most powerful people in healthcare” and “most powerful physician executives.”

Joseph F. Hahn, MD

Chief of Staff, Vice Chairman of the Board of Governors, Director

Dr. Hahn was appointed Chief of Staff of Cleveland Clinic Health Systems and Vice Chairman of the Board of Governors for Cleveland Clinic in September, 2005. He is responsible for the clinical divisions and the institutes, with approximately 3,000 professional staff members. In addition, Education, Research and Florida operations report to the Chief of Staff.

Previous to that appointment, Dr. Hahn was the Chairman of Cleveland Clinic Innovations (CCI). As Chairman of CCI he was responsible for commercialization of all technology developed at Cleveland Clinic.

A noted neurosurgeon, Dr. Hahn has also served as Chairman of the Department of Neurosurgery and the head of the Pediatric Neurosurgery Section. He received his BA from Johns Hopkins University in 1964, his medical degree from the University of Virginia in 1968, his MBA degree from the Weatherhead School of Management in 1990, and was a flight surgeon in Southeast Asia.

Wael K. Barsoum, MD

Interim President, Florida

Dr. Barsoum is the Chairman of Surgical Operations and Vice Chairman of the Department of Orthopaedic Surgery at Cleveland Clinic. He also holds a joint appointment in the Department of Biomedical Engineering, and is involved in the training of future physicians as the Director of Research and Education for the Orthopaedic Adult Reconstructive Surgery Section and Associate Professor of Surgery at the Cleveland Clinic Lerner College of Medicine at Case Western Reserve University.

He obtained his medical degree from The Ohio State University, followed by Orthopaedic Surgery residency training at Cleveland Clinic and a fellowship in Adult Reconstructive Surgery at the New England Baptist Hospital. He is a fellow of the American Board of Orthopaedic Surgeons, the American Academy of Orthopaedic Surgeons, and the American Orthopaedic Association. Additionally, Dr. Barsoum is an avid researcher and innovator. He is the principal investigator for a variety of clinical, basic science, and translational studies and has 45 patents applied for or granted.

Dr. Barsoum has received the Cleveland Clinic Foundation Innovations Award nine times, and also received the prestigious Cleveland Clinic Sones Award for Innovation.

David Bronson, MD

Senior Public Policy and External Affairs Advisor

Joseph Cabral
Joseph Cabral

Chief Human Resources Officer

As Chief Human Resources Officer, Joseph Cabral has more than 19 years of experience developing and executing strategies that enhance cultural and organizational change.

Prior to joining Cleveland Clinic, Mr. Cabral served as the CHRO for North Shore LIJ Health System. Previously he has held other key HR leadership roles at New York Presbyterian Hospital and Children’s Hospital in Boston, MA, and has been cited by Time Magazine, Business Week, The Wall Street Journal, New York Times, Forbes and other industry publications for his expertise in “Best Practices” in Human Resources.

He holds an M.S. in Quality Systems Management, and has taught as an adjunct professor in Human Resources Management at the University of Massachusetts. He also served as a Baldrige Examiner and served as a trustee for one of the largest Taft-Hartley Pension Plans in the country. He was appointed by the Governor of New York to serve on the Regional Economic Development Council. Additionally, in 2014 he received the CHRO of the Year Award from HRO Today.

Armando Chardiet

Chair, Philanthropy Institute

As chair of the Philanthropy Institute, Mr. Chardiet is responsible for all philanthropic initiatives and capital campaigns for Cleveland Clinic. He is a recognized leader in the world of philanthropy and has significant experience in establishing a strong culture of charitable giving.

Prior to joining Cleveland Clinic, Mr. Chardiet was the Chief Advancement Officer and Assistant Vice Dean at the University of Pennsylvania Health System and University of Pennsylvania Medical School. He has previous experience at the Washington Hospital Center Foundation, the development arm of the largest teaching hospital in Washington, D.C. Earlier in his development career, he held positions at Red Cross, Brown University and American University.

Mr. Chardiet received his Bachelor of Arts degree in international relations and Latin American studies from Southern Connecticut University in 1973. Five years later, he earned a Master of Science degree in social policy research from the University of Pennsylvania, followed by an advanced certificate degree from Penn in research.

Brian Donley, MD

President, Regional Hospitals

On January 31, 2014, Dr. Donley began his role as President of the eight Cleveland Clinic Community Hospitals and 18 Family Health Centers throughout Northeast Ohio. He also serves as Professor of Surgery at the Cleveland Clinic Lerner College of Medicine.

He joined Cleveland Clinic’s Orthopaedic & Rheumatologic Institute in 1996, and is part of a team of orthopaedic consultants for the Cleveland Indians, the Cleveland Cavaliers and the National Hockey League Players’ Association.

In 2008 Dr. Donley established and chaired Cleveland Clinic’s Professional Conduct Committee, a role he held until August 2013. He served as President of Lutheran Hospital from January 2012 to October 2013.

Dr. Donley attended the University of Notre Dame for his undergraduate studies, graduating Phi Beta Kappa. He graduated with distinction from the University of Michigan Medical School and completed his residency in orthopaedic surgery at the University of Michigan. Dr. Donley completed a fellowship in orthopaedic foot and ankle surgery at the Campbell Clinic in Memphis, TN.

Ben Frank

Chief Executive Officer, Sheikh Khalifa Medical City

Ben Frank comes to us from New Orleans, Louisiana. Ben has over 20 years of healthcare experience in both hospital systems and physician practice management. He has served as CEO, COO of hospital systems among other roles in his career.

Steven C. Glass

Chief Financial Officer and Treasurer

Katherine K. Hancock, MSN, RN, NE-BC

Executive Chief Nursing Officer

Ms. Hancock is Executive Chief Nursing Officer, CCHS and Chief Nursing Officer, Main Campus. She oversees the Chief Nursing Officers at Cleveland Clinic’s ten regional hospitals and Cleveland Clinic Florida, along with currently serving as Chief Nursing Officer at Cleveland Clinic’s Main Campus since July 2011.

She is responsible for directing the clinical, academic and operational activities of the nursing staff throughout the health system, as well as the focus of nursing throughout the various institutes on the main campus. She administers and directs nursing integration and operations, as well as the financial, regulatory and business activities throughout the Nursing Institute.

Prior to her position, Ms. Hancock served as the Chief Nursing Officer at Main Campus. She has simultaneously been the Senior Nursing Director of Critical Care and the Nursing Director of the Heart and Vascular Institute, where she led the nursing practice in the Heart and Vascular Institute for seven years.

Ms. Hancock obtained her MSN from Breen School of Nursing at Ursuline College in Pepper Pike, Ohio. She is a board certified Nurse Executive through the American Nurse Credentialing Center, a member of the American Organization of Nurse Executive , the American Association of Critical Care Nurses, and the Honor Society of Nursing - Sigma Theta Tau International. She was awarded the Distinguished Alumnae Award from Ursuline College in 2013, the ANCC Circle of Excellence Award in 2012, the 2010 Maria and Sam Miller Professional Excellence Nurse of the Year Award, is a recipient of the “Bruce Hubbard Stewart Fellow Award,” and was awarded “The Abbie Porter Leadership Award” which highlights Nursing Leadership in 2002 and 2009.

C. Martin Harris, MD

Chief Information Officer

A. Marc Harrison, MD

Chief Executive Officer, Cleveland Clinic Abu Dhabi

Dr. Harrison joined Cleveland Clinic Abu Dhabi in 2011 after 12 years with US-based Cleveland Clinic, where he joined the staff of the Children’s Hospital in 1999. He serves as Chief Executive Officer of Cleveland Clinic Abu Dhabi, a world-class multispecialty hospital, specifically designed to address a range of Abu Dhabi’s most complex medical requirements.

Dr. Harrison holds a medical degree from Dartmouth Medical School, a Master’s in Medical Management from Carnegie Mellon University and a certificate in Managing Healthcare Delivery from Harvard Business School. Dr. Harrison is a Fellow of both the American Academy of Pediatrics and the Society of Critical Care Medicine. He serves on the board of directors of the American Medical Groups Association.

J. Michael Henderson, MD

Chief Quality Officer, Quality and Patient Safety

Dr. Henderson is Chief Quality Officer for the Cleveland Clinic Health System. He started the Quality and Patient Safety Institute in 2006, which coordinates the content experts in Accreditation, Quality Public Reporting, Clinical Risk Management, Patient Safety, Infection Prevention, Environmental Health and Safety and Quality Performance Improvement to support these areas in Cleveland Clinic hospitals and institutes.

A surgeon, Dr. Henderson graduated from the University of St. Andrews and trained in Edinburgh, Scotland. He came to Emory University in Atlanta in 1978 and moved to Cleveland Clinic in 1992 as Chair of General Surgery and Director of The Transplant Center. His clinical interests are in liver, pancreas and transplant surgery, areas in which he developed an international reputation and has had NIH funding.

Cynthia D. Hundorfean

Chief Administrative Officer, Clinical Services

Ms. Hundorfean is a healthcare executive with over 30 years of diverse experience in hospital management, group practice management, strategic planning, system and physician integration, acute and ambulatory start ups, corporate quality/safety, patient experience, business development, employee engagement, diversity and leadership development.

She has direct responsibility for the administrative, operational and financial activities for 25 institutes that encompasses over 100 sites and 18,000 employees. She also helps oversee the operations of Cleveland Clinic’s Florida facilities in Weston, Florida and Las Vegas, Nevada. In her role, she is responsible for hiring the senior administrative leaders for the Clinical Institutes, Florida and Las Vegas.

Ms. Hundorfean holds her MBA from the Weatherhead School of Management at Case Western Reserve University.

Ms. Hundorfean is a member of the American College of Healthcare Executives, the American Hospital Association and the Medical Group Management Association.

Ann Huston

Chief Strategy Officer

Ann Huston joined Cleveland Clinic in April 2012 in the new role of Chief Strategy Officer. She has over 25 years of industry experience, including a wide range of senior executive, operational and consulting roles with multi-specialty physician groups, academic health centers, urban and rural community hospitals.

Ann was a partner and leader in Ernst & Young’s national health care strategy practice. For the nine years before joining the Cleveland Clinic, she lived in Rochester, NY and was President of an independent health care consultancy focused on enterprise strategy. She has worked with many of the leading health systems in the United States. Ann holds a Master’s degree in Health Finance and Management from The Johns Hopkins University.

Catherine Keating, MD

Chair, Quality Alliance and Community Physician Partnership

Paul Matsen

Chief Marketing and Communications Officer

Mr. Matsen joined Cleveland Clinic in 2006. He is responsible for all marketing and communications programs at Cleveland Clinic including global development of the brand; marketing of key clinical lines of service; regional and international locations; and digital marketing. He also leads Cleveland Clinic’s Corporate Communications department.

Prior to joining Cleveland Clinic, Mr. Matsen was most recently the Executive Vice President and Chief Marketing Officer at Delta Airlines. He began his career in New York, working at a number of leading advertising agencies Including Grey and Young & Rubicam. He is a graduate of Rutgers University, N.J.

Mr. Matsen is an active member of the Cleveland Community and serves as a member of the Board of Directors of the United Way of Greater Cleveland, Positively Cleveland, and Hathaway Brown School.

Linda McHugh

Executive Administrator to Chief Executive Officer & Board of Governors

Ms. McHugh has been the Executive Administrator for Cleveland Clinic and the Office of the CEO since 2005. In addition, she serves as the Assistant Secretary for the Board of Trustees and Directors, serving on over 20 Institution-wide committees.

Ms. McHugh started her career at Cleveland Clinic as a Medical Technologist in microbiology. She later held several administrative positions of increasing responsibility in several specialties and was involved in the recruitment and integration of physician practices in the region through the Division of Surgery. Prior to her current position, Ms. McHugh helped to manage and nationally expand the Cardiac Surgery affiliate program model.

She holds a Master of Business Administration degree from The Weatherhead School of Management at CWRU and a Bachelor of Science in Medical Technology from Bowling Green State University. She also serves on the Board of Directors for the Cleveland Council on World Affairs and Notre Dame-Cathedral Latin High School.

James Merlino, MD

Chief Experience Officer

Dr. Merlino is the Chief Experience Officer and Associate Chief of Staff of the Cleveland Clinic health system, as well as a practicing staff colorectal surgeon in the Digestive Disease Institute.

As founder and current president of the Association for Patient Experience, he leads initiatives to improve the patient experience across the Cleveland Clinic Health System and is a recognized world leader in the emerging field of patient experience.

Dr. Merlino also leads efforts to improve physician-patient communication, patient access and referring physician relations. Partnering with key members of Cleveland Clinic’s leadership team, he helps to improve communication with physicians and employees and to drive employee engagement strategies.

He has a Bachelors in Business Administration from Baldwin-Wallace College, and graduated with honors from Case Western Reserve University School of Medicine. During his residency he completed a two year research sabbatical in Health Services Research funded by the Agency for Healthcare Research and Quality.

Paul Monahan

Interim, Chief Human Resources Officer

Kristen D.W. Morris

Chief Government and Community Relations Officer

Ms. Morris joined Cleveland Clinic in 2013 as the Chief Government and Community Relations Officer. Her areas of responsibility include cultivating and maintaining relationships at the federal, state and local government levels to monitor development and influence legislative outcomes that affect the mission of the Cleveland Clinic; fostering continual development and partnership with the government agencies to conduct critical research and share best practices; ensuring good relations, communications and involvement with the city of Cleveland and its civic organizations; developing and leading community relations strategies and initiatives that support public health goals in the neighborhood; and creating and engaging civic education programs to promote education in the sciences and health disciplines.

Ms. Morris’ background includes ten years representing the biotech and medical device industries, eight years as the Vice President of Legislative Affairs for the American Hospital Association and several years representing physician associations including a stint at the American Medical Association. She also lobbied on behalf AdvaMed, the medical device industry’s primary trade association.

Ms. Morris graduated from Purdue University. While in college, she interned for the Ways and Means Committee in the U.S. House of Representatives. She returned to D.C. after graduation to serve as a legislative assistant on Capitol Hill from 1986-1990.

William M. Peacock, III

Chief of Operations

Mr. Peacock has served as the Chief of Operations at Cleveland Clinic since 2009. In this role he is responsible for the Clinic’s Buildings and Property, Supply Chain, Clinical Engineering, Patient Support Services, Protective Services, Hotels, Office of Sustainability and International Operations.

Before joining Cleveland Clinic, he served 24 years in the United States Navy, retiring as a Captain in the Civil Engineer Corps. Mr. Peacock held two major commands: One in Japan, where he managed the facilities, construction and real estate needs of Navy and Marine Corps forces across the Pacific Rim; the second, leading a battalion of naval construction force “Seabees” in several deployments to Pacific, Middle East, and Central and South American nations.

He is a member of the American Society of Healthcare Executives, the American Society of Healthcare Engineers. He graduated with a Master’s of Science in Electrical Engineering from Purdue University and a Bachelor of Science in Electrical Engineering from the US Naval Academy. He attended the Kellogg School’s Advanced Executive Program.

David W. Rowan, Esq.

Chief Legal Officer, Chief Governance Officer and Secretary

David W. Rowan has served as Chief Legal Officer and Secretary of Cleveland Clinic since June 2005. In 2006 he was appointed to a newly-created position of Chief Governance Officer and serves on Cleveland Clinic’s Board of Governors.

Mr. Rowan received his JD magna cum laude from Georgetown University Law Center in 1978 and a B.A. summa cum laude from the University of Toledo in 1975. He joined the law firm of Squire, Sanders & Dempsey, LLP upon graduation from law school and became a partner in 1987. He left Squire, Sanders to become the Chief Legal Officer of Cleveland Clinic in 2005. The law department that Mr. Rowan leads is responsible for all legal matters of Cleveland Clinic and its health system.

Mr. Rowan is a frequent speaker on health law and governance topics and has served on many not-for-profit boards. He currently serves as a Trustee of the Diversity Center, which is committed to social justice.

Robert Wyllie, MD

Chief Medical Operations Officer

Dr. Wyllie is Chief of Medical Operations at Cleveland Clinic since 2011. In this position he is responsible for the activities of a variety of units including Business Intelligence, Pharmacy, Continuous Improvement, Hospital Throughput, Surgical Operations, and Critical Care Transport. Dr. Wyllie also oversees the operations of Service Line Performance Management, driving down the cost of health care while improving quality and enhancing patient experience.

Previously, Dr. Wyllie was Chief of Cleveland Clinic Children’s Hospital, Chairman of the Pediatric Institute, and the first holder of the Calabrese Endowed Chair in Pediatrics.

Dr. Wyllie graduated with honors from the Indiana University School of Medicine, where he also completed a residency in pediatrics and a fellowship in pediatric gastroenterology and nutrition. Dr. Wyllie earned membership in Phi Beta Kappa while pursuing his undergraduate degree at Indiana University and received the Lyman Mieks Award as the outstanding student in pediatrics.