As COVID-19 continues to rapidly evolve, Caregiver Communications wants to make sure that anyone working remotely who cannot access our intranet home page can still stay connected for the latest updates and resources.

Below you will find Caregiver Communications for COVID-19 grouped by category to make it easier for you to quickly find the information you need:

Daily CEO Updates

Daily CEO Update
March 18, 2020
Your inspiring efforts allow us to meet new demands and lead through change.

Daily CEO Update
March 17, 2020
Our patients, families and communities need the very best from us, and we are answering the call.

Daily CEO Update
March 16, 2020
This CEO update includes news on our care for patients with COVID-19, an update to our visitation policy, drive-through testing and new guidelines for caregiver exposure.

Personal Protective Equipment (PPE)

Personal protective equipment update, effective March 18, 2020
March 19, 2020
Follow personal protective equipment (PPE) recommendations our leaders have developed as the COVID-19 situation evolves.

Testing

Free COVID-19 Screening Tool Now Available on clevelandclinic.org
March 19, 2020
Cleveland Clinic has launched a free COVID-19 screening tool. Find out your risk level, based on your symptoms and travel, and get the most appropriate care recommendations. Caregivers can use the tool themselves and share the link with patients, family and friends.

Update on COVID-19 Testing
March 17, 2020
Following overwhelming demand for testing we have made the decision to reserve COVID-19 testing for patients who are at the highest risk.

Second Drive-Through COVID-19 Testing Location Opens at Landerbrook Health Center
March 16, 2020
Cleveland Clinic and University Hospitals (UH) have added a second location for drive-through COVID-19 testing for patients with a doctor’s order from UH or Cleveland Clinic.

Visitor Restrictions

Encourage patients’ use of eVisits
March 19, 2020
Cleveland Clinic’s Express Care Online has experienced intermittent bandwidth and connectivity issues due to an unprecedented increase in the volume of patients seeking advice and care related to COVID-19. As an alternative, please encourage patients to complete an eVisit questionnaire in MyChart.

Telehealth services during COVID-19 care: provider user guide
March 18, 2020
As a result of the COVID-19 pandemic, we are currently experiencing increased demand for telehealth services. To meet these demands, expanded telehealth services will be available to Cleveland Clinic physicians and Advanced Practice Professionals.

New visitor guidelines, effective March 17, 2020
March 18, 2020
We are updating our guidelines for visitors, limiting our visitation policy related to our hospitals, clinics, emergency departments and family health centers.

HR

Managers: Labor Pool to Reassign Caregivers to Areas of Critical Need
March 19, 2020
As we continue efforts to contain the COVID-19 virus, the labor pool will help place caregivers where they are most needed throughout our Northeast Ohio locations.

Negative PTO Balance Allowed During COVID-19 Response
March 19, 2020
Caregivers will be eligible to use PTO beyond their current balance up to a total of negative forty (-40) hours.

Take a survey about your childcare needs
March 18, 2020
During this COVID-19 situation we are seeking to understand how the closing of the schools and potential closing of childcare facilities might impact our caregivers. If you have children, or are responsible for any children, please take a few minutes to complete the quick survey emailed to you.

Support for our physicians during uncertain times
March 18, 2020
Our care and efforts are needed more than ever. We understand our physicians need support as the COVID-19 situation continues to change. To help physicians manage at work and at home, we have created a new page in Connect Today.

Support for our caregivers during uncertain times
March 18, 2020
Our care and efforts are needed more than ever. We understand our caregivers need support as the COVID-19 situation continues to change. To help caregivers manage at work and at home, we have created a new page in Connect Today.

Know Our Media Policy and Social Media Use Policy
March 17, 2020
Managing our reputation, especially during a public health crisis, is of the utmost importance. As a trusted global healthcare organization, we are looked upon for our expertise on how to address this rapidly evolving situation. Cleveland Clinic’s Media Policy and Social Media Use Policy provides all caregivers standards and guidelines for media interaction and social media use.

Cleveland Clinic K–12 Education Summer Experiences and Internship Programs Canceled
March 16, 2020
After much consideration and to protect the safety and well-being of our patients, caregivers and community, we have decided to cancel Cleveland Clinic’s K–12 Education summer experiences and internship programs. This cancellation includes the Healthcare+ Pathways® Experience, NEOREMA™ Experience, The Cleveland Clinic Louis Stokes Internship Program and Science Internship Program, all scheduled to run between June 8, 2020, and Aug. 7, 2020.

Self-Serve Food Service Changes
March 16, 2020
All self-serve food items, including salad bars, will be removed and made available in prepackaged containers.

Please Use Microsoft Teams as Your Online Meeting Collaboration Tool
March 16, 2020
Microsoft Teams should now be used for all conferences and meetings for 250 people or less.

We Are Suspending Caregiver Access to Fitness Centers Managed by Employee Wellness
March 15, 2020
Our primary concern remains the safety of our caregivers and patients. To help prevent the spread of COVID-19, we are suspending caregiver access to all fitness centers in Ohio that are managed by Employee Wellness, and LifeStyles Centers, until further notice.

General

Providers: Treatment considerations for adult and pediatric patients with laboratory confirmed COVID-19
March 18, 2020
The purpose of this document is to provide guidance for the management of patients with laboratory confirmed novel severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2) infection (COVID-19).

Update on water fountains and water/ice dispensers
March 18, 2020
Starting Wednesday, March 18, all water fountains will be shut off in all North America locations. This includes any fountain in which a person can drink from directly.

Update on Ohio Guidelines to Postpone Elective, Nonessential Cases
March 17, 2020
This change supports statewide efforts to conserve hospital beds, equipment and supplies while protecting healthcare workers in preparation for a potential surge of patients with COVID-19.

Keeping Our Facilities Clean and Safe Is One Way We Can Help Prevent the Spread of COVID-19
March 17, 2020
Across the enterprise, our Environmental Services (EVS) teams are working around the clock to keep our patient and common spaces clean.

We’re Waiving Co-Pays for Express Care Online Visits
March 17, 2020
Cleveland Clinic is waiving copays and prepayment for on demand and scheduled virtual visits through Cleveland Clinic Express Care® Online for all patients — regardless of health coverage — including caregivers.

Researchers: Important Updates During COVID-19
March 16, 2020
In response to COVID-19, we have developed the following enterprise-wide research guidelines to protect our study participants and research staff.

Main Campus, Regional Libraries Closed
March 16, 2020
The Floyd D. Loop Alumni Library on main campus and the physical libraries at Fairview, Hillcrest and South Pointe hospitals have closed, effective Tuesday, March 17, until at least March 29 to help prevent the spread of COVID-19.