Overview

Overview

We use this site to share important COVID-19 documents and information. Because COVID-19 is an evolving situation, documents and their locations within this page are subject to change.

Cleveland Clinic will continue to provide updated information as it becomes available. More information about our response is available in the COVID-19 topics above.

Daily Dashboard of COVID-19’s Impact Across the U.S

CCJM launches COVID-19 Curbside Consults

The Cleveland Clinic Journal of Medicine launched a new section called COVID-19 Curbside Consults. Authored by clinicians who confront this infection daily, the consults address key questions, issues and concerns, and offer solutions to managing patients with COVID-19.

Vaccines

Vaccines

Our guiding principles are to distribute this vaccine safely, equitably and transparently, with an understanding that the greatest need is to maintain patient care. Cleveland Clinic is distributing the vaccine in phases until every caregiver who wants it has the opportunity to receive it, which will be a personal choice and not a mandate.

For news on COVID-19 vaccines, refer to the Caregiver COVID-19 news and Cleveland Clinic’s COVID-19 Vaccine Info page.

Learn more about the vaccine in this FAQ

Caregiver Vaccine Program

Ohio Caregivers

Review the information below to prepare for receiving the vaccine, understand the process, and more. Note that each state and country has a different distribution process.

Prepare for the vaccine

Scheduling

You will self-schedule in MyChart message when you are eligible to receive the COVID-19 vaccine. Plan for a total of 20 to 30 minutes to recieve the vaccine which includes 15 minutes for post-vaccination observation. Schedule to receive your vaccine at your earliest convenience once you have been notified. Prior to scheduling, talk to you manager about using time during work for your vaccine appointments to ensure there is no disruption to patient care operations.

  • How to schedule in MyChart
  • You will schedule your first and second dose in MyChart, 28 days apart, at the same location.
  • When to wait to schedule your COVID-19 vaccine appointment:
    • Any COVID treatment with monocolonal antibodies or convalescent plasma in the last 90 days
    • Active current COVID infection
    • Immunocompromised individuals should discuss vaccination with their provider
    • Pregnant or breastfeeding caregivers should discuss vaccination with their provider first
  • Locations — you will be able to see available locations within MyChart. As our supply increases, we will expand vaccination locations and MyChart will have the latest updates.

    Current locations include:
    • Akron General Hospital - Atwood-Frasche Conference Room
    • Fairview Hospital - old pediatric emergency department (only for Fairview caregivers due to limited parking)
    • Hillcrest Hospital - across the street from the hospital at 6777 Mayfield Road, Mayfield Heights, OH, 44124 (formerly a car dealership)
    • Main campus - InterContinental Hotel Ballroom
    • Westlake Medical Campus

Vaccine eligibility and phased approach

All Cleveland Clinic caregivers located in Ohio may now schedule their COVID-19 vaccine appointment in MyChart*.

This includes any inpatient-facing caregiver who has not gotten it yet, all outpatient-facing and administrative caregivers. This is voluntary and caregivers can receive their vaccine during their shift.

Cleveland Clinic caregivers will continue to be eligible for the vaccine, but ability to receive the vaccine will be dependent on vaccine supply. We will continue to provide the second dose of the vaccine for our caregivers even as we begin distribution for those eligible from the public.

*Cleveland Clinic vendors and contractors are not eligible at this time. As we receive additional vaccine supply, we will communicate the availability to these caregivers.

After Your Appointment

  • After you receive the vaccine, you may experience COVID-like symptoms for one to three days, such as injection site swelling and tenderness, fever, muscle pain, headache, and fatigue.
  • If you are concerned about any severe symptoms, or symptoms not mentioned above, contact the Caregiver COVID Hotline at 216.445.8246.  Occupational Health will offer guidance and next steps as necessary.
  • All caregivers that receive the COVID-19 vaccine are encouraged to enroll in V-Safe - a monitoring program managed by the CDC.

Frequently Asked Questions

Florida Caregivers

COVID-19 vaccinations in Florida are being distributed in a phased rollout following guidelines determined by the Centers for Disease Control and Prevention and the Florida Department of Health.

How to Opt-In for Vaccine Consideration

Caregivers at our three locations will access a link to a REDCap Vaccine Portal.

The link will lead caregivers to a page where they can provide information including their willingness to take the vaccine, which area of the organization they work in and who their manager is.

Individuals who indicate interest in receiving the vaccine will be assigned to a group. That group will be sorted, with caregivers from specific teams assigned to receive the vaccine in phases. For example, if nurses from a hospital emergency department expressed interest in receiving the vaccine, one third of the group would be vaccinated the first week, another third the second week, the final third on a third week.

Vaccine Scheduling Process

Once caregivers have been identified and placed in a phase, they will receive a call to schedule the first and second dose appointments. Team managers will review weekly schedules to assist in this process. After the caregiver receives the first dose they will receive an appointment reminder for the second dose.

Vaccinations will be available at specified locations at Weston Hospital, Martin Health and Indian River Hospital.

Nevada Caregivers

As of Jan. 5, Southern Nevada Health District has opened a clinic to provide COVID-19 vaccination to staff of outpatient and home health care providers. Vaccinations are currently available to Lou Ruvo Center for Brain Health employees at this facility by appointment only. Please note that appointments are made pending availability of doses; caregivers should monitor the registration website frequently to stay updated on available appointments.

How to Get Your Vaccine:

Up to two hours of work time will be paid if a caregiver’s vaccination is scheduled during their regular shift. Prior to scheduling an appointment, caregivers must talk to their manager about using time during work for their vaccine appointment to ensure there is no disruption to patient care operations. Appointments are now available at Southern Nevada Health District’s website here.

Canada Caregivers

Distribution of the vaccine will be controlled by the federal and provincial governments and overseen by the military. We anticipate the first doses of the vaccine going to Canadians in Ontario the week of Dec. 14. The most vulnerable populations will be prioritized and the roll out strategy will be safe, equitable, and transparent. We don’t know yet if or when Cleveland Clinic Canada will receive the vaccine and are working closely with public health officials to learn more.

London Caregivers

The first doses of the Pfizer vaccine was given the week of Dec. 1. It is government/NHS-organized and administered. At this time, there is no Cleveland Clinic London or any other private provider involvement.

Patient Vaccines

Patient-facing information is available at clevelandclinic.org/covidvaccine.

Information will be added as it becomes available.

General Vaccine Information

Testing

Testing

Patients with a COVID positive test coming in for an in-person appointment, admission, or pre-surgical testing:

  • Positive test <28 days before: retesting not needed but appropriate isolation and PPE should be implemented
  • Positive test 28 days or more: retesting not needed -- patient is considered recovered and immune

Routine

  • All non-high risk hospitalizations (inpatient & observation) including hospital transfers & direct admits
  • Asymptomatic, surgery or procedure
  • Symptomatic, ambulatory patients
  • Symptomatic, caregivers 
  • Symptomatic family members of caregivers

Semi-Rapid

  • Asymptomatic, urgent surgery / procedure
  • Symptomatic, admit to ICU from CCHS ED or admit to behavioral health

See: Intermediate Rapid COVID Test

Rapid

  • Emergency Department admissions:
    • to ICU, behavioral health, or L&D
    • patients from congregant living (rehab, SNF, ECF, group homes, shelters, prison)
    • patients with cancer / immunosuppression
    • all symptomatic patients
  • Symptomatic, urgent / emergent surgery (within 24 hours)
  • Transplant patients with an active organ offer

Non-Cleveland Clinic testing locations

Click here to read the story

Click here to access the external website

Swabbing & Specimens

Testing Related Workflows

Surgery

Emergency Department

Inpatient / ICU

  • Isolation Workflow
  • SNF & Long Term Care COVID-19 Testing and Transfer Guidance

Ambulatory

Caregivers

PPE

PPE

These video tutorials instruct caregivers on Donning and Doffiing Procedures.

PPE Use Guidelines

Extended & Re-Use of PPE

Policies

Safe Use of PPE

Related Links

Infection Prevention Precautions

Infection Prevention Precautions

General Guidelines

Facilities & Signage

Visitation

Visitation

CCHS COVID-19 Building Screening & Caregiver Thermal Scanning

Visitation Guidelines

Visitation Guidelines

Virtual Visitation

Patients can connect with their loved ones on the Cleveland Clinic shared iPads through AmWellNow. This app provides an easy, real-time connection between users on all types of devices (e.g. iPhones, android phones, tablets, and computers) 24 hours a day / 7 days a week.

Surgical Reactivation

Surgical Reactivation

The documentation for the Reactivation Toolkit can be found on the Intranet.

Caregivers

Caregivers

Click here for COVID Pass

Workplace

Caregiver Support Resources

Caregiver COVID-19 Positive or Exposure

Manager Resources

Epic & Distance Health

Epic & Distance Health

MyChart / Epic / Zoom (Connect Today)

Virtual Visitation

Patients may request virtual visits with loved ones from 9am to 5 pm daily. Submit patients’ virtual visit requests to: https://is.gd/OPECONNECT, or call 216.444.7500

COVID+ & PUI

COVID+ & PUI

Treatment Considerations for Adult & Pediatric Patients with Lab Confirmed COVID-19

Inpatient

Surgical / Procedural

Ambulatory

Palliative Care

Transport & Transfer

Emergency Department

Emergency Department

Inpatient / ICU

Inpatient / ICU

Ambulatory

Ambulatory

Government & Regulatory

Government & Regulatory

Research

Research

Bioethics

Bioethics

Coronavirus News Articles

Coronavirus News Articles

As COVID-19 continues to rapidly evolve, Caregiver Communications wants to make sure that anyone working remotely who cannot access our intranet home page can still stay connected for the latest updates and resources.

Below you will find Caregiver Communications for COVID-19 grouped by category to make it easier for you to quickly find the information you need in the following categories: Daily CEO Updates from Dr. Mihaljevic, Personal Protective Equipment (PPE) Instructions, Testing Information, Visitor Restrictions, HR News and Other General Updates.

View All Communications by Date

2021

2020

Daily CEO Updates

We are making a shared sacrifice to get through this pandemic as one team
May 15, 2020
At Cleveland Clinic, we have committed to getting through this as a team. We are protecting jobs and not reducing pay. Doing this takes a shared sacrifice by all of us in the organization.

CEO Update | Embracing our leadership role
May 14, 2020
Cleveland Clinic embraces a leadership role during this pandemic. This includes getting accurate and timely information to the public.

CEO Update | Caregivers tell stories from New York and Michigan
May 12, 2020
Last month, dozens of caregivers traveled to New York and Michigan. I recently spoke with some of these heroes.

CEO Update | Guiding employers to safely reopen
May 11, 2020
American businesses are eager to safely resume their operations while protecting workers. We are here to help them adjust to a “new normal.”

CEO Update | Our new exception to the visitor policy
May 8, 2020
Patients are within our care during the most vulnerable moments of their lives. You are doing a wonderful job treating patients like family so that they do not feel alone.

CEO Update | How We Are Safely Resuming Services
May 6, 2020
As we resume some surgical services, we will continue to focus on safety and enhance it even further. This will be done in phases.

CEO Update | Serving our patients
May 5, 2020
On Monday, May 4, we began resuming outpatient appointments, surgeries and procedures that were paused due to COVID-19 in both Ohio and Florida.

Daily CEO Update | Researchers Expand Our Understanding of COVID-19
May 4, 2020
I am joined by Dr. Serpil Erzurum, chair of our Lerner Research Institute, to hear about this exciting work.

Daily CEO Update | We prepare to resume services
May 1, 2020
The commitment we make to our patients lasts their entire lifetime. During this pandemic, we have provided excellent care to those who are ill, and share concern for patients whose treatment has been deferred.

Daily CEO Update | Recognized for Our Safety
April 30, 2020
Cleveland Clinic promises to always deliver the safest, highest quality care with an exceptional experience.

Daily CEO Update | Acts of Kindness
April 29, 2020
We often speak of our work as a calling. Every day, we hear remarkable stories of your kindness and compassion.

Daily CEO Update | You Are Our Superheroes
April 28, 2020
We are very proud of our caregivers and recognize them as the new superheroes for people to look up to.

Daily CEO Update | State Leaders Look Ahead
April 27, 2020
Ohio Governor Mike DeWine announced his plan for reopening the state, beginning with the resumption of outpatient healthcare procedures on May 1.

Daily CEO Update | Our New Cloth Mask Initiative
April 24, 2020
We continue to protect our patients and caregivers while fulfilling our mission. This is our goal, and it will not change.

Daily CEO Update | Stewarding Our Resources
April 23, 2020
Each of us has the power to be a good steward of resources. Always use equipment, supplies and time with responsible purpose.

Daily CEO Update | A Safe Place to Work and Receive Care
April 22, 2020
The number of caregivers who have tested positive for the virus remains much lower than the rate of infection in our communities — and continues to decline. This gives us further assurance that hospitals are a safe place to work and receive care.

Dr. Barsoum Shares How We’re Working Together in Florida
April 22, 2020
Our teams are doing a phenomenal job caring for patients and the communities we serve.

Daily CEO Update | We Reach Out to Help Others
April 21, 2020
During this pandemic, we are helping to monitor high-risk populations, such as those in senior care facilities. We will assist these facilities with testing and monitoring to prevent community spread.

Daily CEO Update | Caregivers Proudly Support Each Other
April 20, 2020
The collaboration within our medical community is shining bright on a national stage.

Daily CEO Update | Update on Resuming Clinical Activities
April 17, 2020
Because of your great work, we have contributed to the State of Ohio’s early success in containing COVID-19. This means hospitals have a safe and stable environment to care for patients.

Daily CEO Update | Fulfilling Our Mission
April 16, 2020
Among us are scientists, researchers and educators. These caregivers are steady and innovative in their efforts, which allow us to fulfill our mission and give back to the medical community.

Daily CEO Update | What Happens if the Curve Begins to Flatten?
April 15, 2020
The reality is there are no quick or easy answers. We will be responsible in our decision making to preserve overall public health.

Daily CEO Update | My visit to the White House
April 14, 2020
Our leadership role has been clear throughout this pandemic. We are proud to take part in local, state and national conversations about COVID-19.

Daily CEO Update
April 8, 2020
A strong sense of community makes all the difference when overcoming any challenge. We are not alone in facing this pandemic.

Daily CEO Update
April 7, 2020
The situation is complex and ever-changing. What matters is staying together as a team.

Daily CEO Update
April 6, 2020
Our innovative culture is flourishing and visible in our teams’ creative responses to the pandemic.

Dr. Mihaljevic Visits ICU to See COVID-19 Care
April 3, 2020
G-60 is a medical intensive care unit. It is one of several in our health system dedicated to addressing the complex needs of patients with COVID-19.

Read Dr. Mihaljevic’s Latest LinkedIn Post
April 2, 2020
As a health system, Cleveland Clinic is doing all we can to promote social distancing within our facilities, by rescheduling routine office appointments as telehealth visits, limiting visitation, moving most of our administrative staff to work from home, and postponing nonessential surgeries and procedures.

Q&A with Dr. Mihaljevic About Our Response to COVID-19
April 1, 2020
We promise to communicate with you openly and often.

Daily CEO Update
March 31, 2020
I want to thank you for your continued trust in us as we navigate the pandemic.

Daily CEO Update
March 30, 2020
We are forever grateful for the skilled, compassionate care that our professional staff members bring to everything they do.

Daily CEO Update
March 27, 2020
Now more than ever we are inseparable from each other and our communities.

Daily CEO Update
March 26, 2020
Your ability to touch lives is a unique service. It comes with an overwhelming sense of purpose.

Daily CEO Update
March 25, 2020
We strive to ease the emotional impact that change has on patients, caregivers and community members.

Daily CEO Update
March 24, 2020
Giving you access to timely and accurate information is the safest way to manage through this situation.

Daily CEO Update
March 23, 2020
Thank you for everything that you are doing in service to our patients, fellow caregivers and communities.

Daily CEO Update
March 19, 2020
As new information surfaces, we find ourselves making daily shifts in our operations. We feel your trust and thank you for your teamwork.

Daily CEO Update
March 18, 2020
Your inspiring efforts allow us to meet new demands and lead through change.

Daily CEO Update
March 17, 2020
Our patients, families and communities need the very best from us, and we are answering the call.

Daily CEO Update
March 16, 2020
This CEO update includes news on our care for patients with COVID-19, an update to our visitation policy, drive-through testing and new guidelines for caregiver exposure.

Personal Protective Equipment (PPE)

How we are safely disinfecting PPE to build extra reserves
April 10, 2020
To help us appropriately clean and disinfect our PPE, our Sterile Processing Department (SPD) teams from across the enterprise have come together to partner with Evergreen Cooperative. These SPD caregivers have been instrumental in utilizing their existing knowledge base, while being flexible to meet new demands.

Update: Recommendations for PPE use for inpatient and outpatient surgeries and procedures
April 7, 2020

New extended-use and re-use PPE guidelines
April 6, 2020
To continue keeping you safe and being responsible stewards of our Personal Protective Equipment (PPE), we are implementing the following extended-use and re-use PPE guidelines in cohort units of patients with COVID-19.

Use of Scrubs by Those Caring for Patients with COVID-19
April 2, 2020
As such, we will offer scrubs, in addition to appropriate PPE, to caregivers who are providing continuous care to patients who have tested positive for COVID-19 or are suspected positive in our Northeast Ohio hospitals.

Updated Process for Patient-Specific Stethoscopes
April 1, 2020
Effective April 1, disposable stethoscopes will be cleaned at point of use when the patient is discharged from the care area. Stethoscopes will then go to a bin in the dirty utility room, where they will be disinfected, packaged, labeled and stored for possible future use.

Need to Wear an N95 Mask? First, Remove Makeup
April 1, 2020
Caregivers who wear or anticipate needing to wear an N95 mask for their role must remove makeup before donning the mask.

Help Us Build Extra Reserves of PPE — Orange Bag Collection Program Begins March 30
March 30, 2020
This is an evolving situation, and as we prepare for a potential surge of patients, we continue to take measures to safeguard our supplies of Personal Protective Equipment (PPE).

Medication Storage Boxes for COVID-19 Confirmed or Suspected Patients
March 30, 2020
Pharmacy will make available medication storage boxes to be kept at the bedside for use with COVID-19 confirmed or suspected patients.

Chloroquine and Hydroxychloroquine Prescription Restrictions Alert for COVID-19 Treatment
March 28, 2020
In concordance with the Ohio Board of Pharmacy emergency, a BestPractice Alert will display if providers prescribe chloroquine or hydroxychloroquine.

Use of Patient-Specific Stethoscopes
March 26, 2020
To be good stewards of our resources, we are implementing guidelines for use of stethoscopes on patients who have tested positive for COVID-19 or who are suspected of having COVID-19.

Personal Protective Equipment Update
March 24, 2020
Review our current PPE recommendations, updated as of March 24, 2020.

Cleveland Whiskey Collaborates With Us to Supply Hand Sanitizer
March 24, 2020
A sufficient supply of hand sanitizer is key to protect the health and wellness of healthcare providers who are critical to not just those who contract COVID-19 but to everyone who needs medical attention during this time.

Proper Respirator Use and Facial Hair
March 22, 2020
Negative pressure, pressure demand/or positive pressure respirators depend on a tight face-piece-to-face seal to protect the user. As outlined in our Emergency Guideline: Novel Respiratory Virus/Pandemic Flu Plan, caregivers with conditions that interfere with the face piece seal must not use these respirators.

Personal Protective Equipment Update, Effective March 21, 2020
March 21, 2020
We currently have adequate personal protective equipment (PPE) to protect our caregivers and patients during this pandemic. Your safety is our top priority. Review our current PPE recommendations, updated as of March 21, 2020.

Personal Protective Equipment Update, Effective March 18, 2020
March 19, 2020
Follow personal protective equipment (PPE) recommendations our leaders have developed as the COVID-19 situation evolves.

Testing

Expanded COVID-19 testing capabilities and guidelines for surgeries and procedures
April 13, 2020
Effective today, April 13, we are now able to order rapid COVID-19 tests in certain cases.

Complete additional COVID-19 screening questions to identify patients tested outside Cleveland Clinic
April 7, 2020
Please remember to complete additional COVID-19 screening questions to ensure we properly capture patients tested for COVID-19 outside of Cleveland Clinic.

University Hospitals and Cleveland Clinic Offer Prioritized COVID-19 Testing to First Responders
March 30, 2020
Cleveland Clinic and University Hospitals (UH) have begun offering prioritized COVID-19 testing to first responders.

A Reminder About Patient and Caregiver Testing Protocols for COVID-19
March 27, 2020
To ensure that patients at highest risk receive priority in COVID-19 testing, please follow proper testing protocol for patients and caregivers.

Rapid Release of COVID-19 Test Results in MyChart
March 27, 2020
Effective March 25, once COVID-19 test results are processed, they are released immediately to a patient’s MyChart.

Chloroquine and Hydroxychloroquine Prescriptions to Require Diagnosis
March 25, 2020
Beginning March 24, 2020, in concordance with Ohio Board of Pharmacy emergency, all prescription orders for chloroquine and hydroxychloroquine will require an associated diagnosis.

Update on COVID-19 Testing
Monday, March 23, 2020
Following overwhelming demand for testing we have made the decision to reserve COVID-19 testing for patients who are at the highest risk.

Guidelines on What to Do If You Think You Have COVID-19 Symptoms or Exposure
March 20, 2020
Below are guidelines to help you know what to do if you think you have COVID-19 symptoms or have been exposed to someone with COVID-19 but do not have symptoms.

Test Ordering Update for Ambulatory Care Providers – March 18, 2020
March 20, 2020
Please note that ambulatory care providers are no longer be able to order COVID-19 test ordering through Cleveland Clinic.

Free COVID-19 Screening Tool Now Available on Clevelandclinic.org
March 19, 2020
Cleveland Clinic has launched a free COVID-19 screening tool. Find out your risk level, based on your symptoms and travel, and get the most appropriate care recommendations. Caregivers can use the tool themselves and share the link with patients, family and friends.

Update on COVID-19 Testing
March 17, 2020
Following overwhelming demand for testing we have made the decision to reserve COVID-19 testing for patients who are at the highest risk.

Second Drive-Through COVID-19 Testing Location Opens at Landerbrook Health Center
March 16, 2020
Cleveland Clinic and University Hospitals (UH) have added a second location for drive-through COVID-19 testing for patients with a doctor’s order from UH or Cleveland Clinic.

Visitor Restrictions

iPads Available to Help Patients Virtually Visit Loved Ones
April 2, 2020
Cleveland Clinic-issued iPads are now available on most units at our Ohio hospitals to hold virtual visits between select patients and their loved ones. Our Florida hospitals are working on a similar process.

FaceTime and Skype App Usage for Telehealth Visits During COVID-19
March 21, 2020
Consistent with our goal of protecting patients and caregivers while fulfilling our mission, as of March 17th, patients with routine appointments are being rescheduled for telemedicine visits when appropriate. This includes both telephone only or “virtual” synchronous video visits.

Telehealth Services During COVID-19 Care: Provider User Guide
March 21, 2020
As a result of the COVID-19 pandemic, we are currently experiencing increased demand for telehealth services. To meet these demands, expanded telehealth services will be available to Cleveland Clinic physicians and Advanced Practice Professionals.

Restricted Visitation at Cleveland Clinic Ohio Facilities – Effective Today, March 20
March 20, 2020
The safety of our caregivers, patients and community is our highest priority. Effective today, March 20, we are restricting all visitors at all Ohio locations.

Encourage Patients’ Use of eVisits
March 19, 2020
Cleveland Clinic’s Express Care Online has experienced intermittent bandwidth and connectivity issues due to an unprecedented increase in the volume of patients seeking advice and care related to COVID-19. As an alternative, please encourage patients to complete an eVisit questionnaire in MyChart.

Telehealth Services During COVID-19 Care: Provider User Guide
March 18, 2020
As a result of the COVID-19 pandemic, we are currently experiencing increased demand for telehealth services. To meet these demands, expanded telehealth services will be available to Cleveland Clinic physicians and Advanced Practice Professionals.

New Visitor Guidelines, Effective March 17, 2020
March 18, 2020
We are updating our guidelines for visitors, limiting our visitation policy related to our hospitals, clinics, emergency departments and family health centers.

HR

Caregivers can reserve dedicated curbside grocery pickup slots at select Giant Eagle locations
April 22, 2020
Giant Eagle has established curbside grocery pickup slots reserved for healthcare workers. These dedicated pickup times can be reserved by any Cleveland Clinic caregiver and are available at Legacy Village Giant Eagle and Southland Giant Eagle.

Leaders see Fairview caregivers’ innovation and collegiality during visit to COVID-19 care units
April 11, 2020
Cleveland Clinic caregivers rise to any challenge. To see firsthand the remarkable work taking place throughout the enterprise, Kelly Hancock, DNP, RN, NE-BC, FAAN, Executive Chief Nursing Officer, and Ed Sabanegh, MD, President, Main Campus and Regional Hospitals, have been visiting COVID-19 care units. On April 10, they spent time with teams at Fairview Hospital.

Leaders visit Akron General COVID-19 care units
April 10, 2020
They visited the 9100 cohort unit, led by Christy Rohm, and the medical ICU, led by Beth Srock, where they thanked caregivers for their hard work and asked everyone how they were doing.

Leadership Rounding and tiered huddle updates for COVID-19
April 10, 2020
Leadership Rounding, which occurs monthly at main campus and includes leaders, will continue in a modified format through the COVID-19 pandemic. We have revised our Leadership Rounding process to ensure respectful, responsive and safe rounding experiences during this challenging situation.

You are our heros
April 10, 2020
To our Cleveland Clinic caregivers, healthcare workers and first responders — thank you for tirelessly and selflessly working to keep our communities safe.

Access training for Microsoft Teams before April 24
April 10, 2020
Friday, April 24, is the last day Microsoft representatives will be offering online webinar training.

Daily CEO Update
April 9, 2020
Our healthcare heroes have many faces. They also share a common purpose.

Nurses and other caregivers: Growing need for assistance at New York and Michigan Hospital systems
April 9, 2020
We have connected with the Henry Ford Health System in Michigan and New York-Presbyterian Hospital System who have requested any caregivers we can spare to assist with staffing during COVID-19.

Physicians and PAs: Growing need for assistance at New York and Michigan Hospital systems
April 9, 2020
We have connected with the Henry Ford Health System in Michigan and New York-Presbyterian Hospital System who have requested the help of available caregivers.

Help us maintain our portable oxygen cylinder supply
April 9, 2020
We are working with our suppliers to maintain our supply of portable oxygen cylinders. During this time of high demand, vendors are asking for all customers to return as many cylinders as possible during normal deliveries.

COVID-19: When caregivers come home to their families
April 9, 2020
Steven Gordon, MD, Chair of Infectious Disease, Respiratory Institute, and Aaron Hamilton, MD, Interim Chief Safety and Quality Officer, share insight on how healthcare workers can best prevent the spread of COVID-19 to their families.

Hillcrest caregivers’ commitment shines on COVID-19 care units
April 8, 2020
“Caregivers were able to share their experiences with Drs. Sabanegh and Hancock,” says Richard Parker, MD, President of Hillcrest. “What struck me was how much meaning and purpose each of the caregivers must be experiencing. We are so proud of them all!”

How to identify and report cybersecurity incidents
April 6, 2020
All Cleveland Clinic caregivers have a responsibility to report suspected or already occurred cybersecurity incidents.

Caregiver Support Housing Program Established
April 6, 2020
We have established a housing program for well caregivers who provide direct patient care and wish to shelter away from high-risk members of their families.

REMINDER – Social Distance When Entering Buildings for Work
April 6, 2020
To help protect yourself and your colleagues, please practice social distancing when you are in line for temperature screening. We are taking that step to help keep everyone safe. Do your part by standing six feet from your fellow caregiver. Social distancing is critical as we try to contain the spread of COVID-19.

EHP Members: Refill Prescriptions Early, Use Home Delivery Service
April 2, 2020
Employee Health Plan (EHP) members can refill their prescriptions early during the current COVID-19 pandemic using the Cleveland Clinic Home Delivery Pharmacy at no additional cost.

24/7 Confidential COVID-19 Emotional Support Line Launched for Caregivers in Ohio
April 1, 2020
To provide emotional care for caregivers, we have established a 24/7, live COVID-19 emotional support line. The resource is free and staffed by Cleveland Clinic-licensed behavioral health clinicians.

Find Educational Training Classes and Resources for Workforce Redeployment
April 1, 2020
To help healthcare providers prepare for the potential surge in COVID cases, Cleveland Clinic has created two key educational resources.

Parking Fees to be Suspended for Two Months
April 1, 2020
We are committed to supporting all of our caregivers during this COVID-19 pandemic. To help ease the burden on caregivers, including those working in our facilities, as part of the labor pool and working remotely, we will be suspending parking fees for all caregivers with a paid parking assignment for two months.

Last Week to Access Training for Microsoft Teams
March 30, 2020
Friday, April 3, is the last day Microsoft representatives will be offering online webinar training.

Need Guidance on Improving Processes? Continuous Improvement Can Help
March 29, 2020
To help our teams develop, standardize and improve general processes and those related to COVID-19, Continuous Improvement (CI) has implemented virtual office hours.

Reminder on Travel Restrictions
March 29, 2019
Please remember that we have restricted all international and domestic business travel until further notice. Please continue to postpone requests to book business travel until we lift this restriction.

A Message to Caregivers from Ed Sabanegh, MD, President Main Campus and Regional Hospitals
March 28, 2020
Please share your moments of joy and gratitude with each other, connect in the ways you can and know I’m proud of the work you’re doing.

Smart Speakers and Remote Work/Telehealth Reminder
March 27, 2020
For caregivers working remotely — including clinicians doing telehealth visits from home — please remember to turn off any smart speakers while working. Smart speakers, also known as digital assistants, are always in listening mode, waiting for a command. It is possible your conversations would be recorded and stored on a server that may be accessed by unauthorized parties.

Thank you, Cleveland Clinic Caregivers
March 27, 2020
Take a moment to read messages of appreciation and encouragement; or add your own note at clevelandclinic.org/kudos.

Confidentiality of Protected Health Information and COVID-19
March 25, 2020
As Cleveland Clinic prepares for the effects of the COVID-19 pandemic, we must remind ourselves that the rules of maintaining patient confidentiality and privacy continue to apply.

Child Care Website Available, Continue to Share This Application
March 24, 2020
If you know someone in Northeast Ohio who is looking to provide competent and reliable care to children, seniors or pets, please share this application form.

A Message from a Recovering COVID-19 Patient
March 24, 2020
The message below was authored by recovering COVID-19 patient who recovered and was discharged from the MICU on March 23.

Caregiver Comfort Station Opens on Miller Pavilion Rooftop
March 24, 2020
To show our appreciation and provide a moment to relax and recharge, we have opened a Caregiver Comfort Station on the Miller Pavilion Rooftop (J Building) at main campus.

Healthy Choice Update: FAQs During COVID-19
March 24, 2020
In the rapidly changing healthcare environment around COVID-19, it is more important than ever to stay focused on your health and the health of your families.

Talk Through Feelings and Get Support in 30-Minute “Boost” Caring for Caregivers Call
March 23, 2020
As a Cleveland Clinic caregiver, you work diligently to provide care to our patients when they need it most. Now more than ever, it is important that you also take care of yourself. During the COVID-19 pandemic, Caring for Caregivers is offering 30-minute Boost telephone appointments to talk through feelings and provide support.

Update on Our Labor Pool and Suspending Surgical Services
March 23, 2020
We are committed to our caregivers and communities and will continue to fulfill our patients-first mission.

Know Someone Who Can Provide Child Care? Share This Application
March 23, 2020
If you know someone in Northeast Ohio who is looking to provide competent and reliable care to children, seniors or pets, please share this application form.

New State Department Travel Advisory Issued to Avoid All International Travel
March 21, 2020
Following this direction from the US State Department, Cleveland Clinic urges all caregivers currently located abroad for short-term business or personal reasons to make plans to return to the US immediately, or risk remaining abroad for an extended stay.

Thank You for Donating Blood; More Opportunities to Help
March 21, 2020
More than 70 caregivers donated blooVd at the March 20 Emergency Red Cross Blood Drive at main campus. Thank you! The American Red Cross is experiencing a blood shortage, and additional drives are taking place. As we prepare for patient needs relating to the COVID-19 pandemic, the need is greater than ever.

Managers: Labor Pool to Reassign Caregivers to Areas of Critical Need
March 19, 2020
As we continue efforts to contain the COVID-19 virus, the labor pool will help place caregivers where they are most needed throughout our Northeast Ohio locations.

Negative PTO Balance Allowed During COVID-19 Response
March 19, 2020
Caregivers will be eligible to use PTO beyond their current balance up to a total of negative forty (-40) hours.

Take a Survey About Your Childcare Needs
March 18, 2020
During this COVID-19 situation we are seeking to understand how the closing of the schools and potential closing of childcare facilities might impact our caregivers. If you have children, or are responsible for any children, please take a few minutes to complete the quick survey emailed to you.

Support for Our Physicians During Uncertain Times
March 18, 2020
Our care and efforts are needed more than ever. We understand our physicians need support as the COVID-19 situation continues to change. To help physicians manage at work and at home, we have created a new page in Connect Today.

Support for Our Caregivers During Uncertain Times
March 18, 2020
Our care and efforts are needed more than ever. We understand our caregivers need support as the COVID-19 situation continues to change. To help caregivers manage at work and at home, we have created a new page in Connect Today.

Know Our Media Policy and Social Media Use Policy
March 17, 2020
Managing our reputation, especially during a public health crisis, is of the utmost importance. As a trusted global healthcare organization, we are looked upon for our expertise on how to address this rapidly evolving situation. Cleveland Clinic’s Media Policy and Social Media Use Policy provides all caregivers standards and guidelines for media interaction and social media use.

Cleveland Clinic K–12 Education Summer Experiences and Internship Programs Canceled
March 16, 2020
After much consideration and to protect the safety and well-being of our patients, caregivers and community, we have decided to cancel Cleveland Clinic’s K–12 Education summer experiences and internship programs. This cancellation includes the Healthcare+ Pathways® Experience, NEOREMA™ Experience, The Cleveland Clinic Louis Stokes Internship Program and Science Internship Program, all scheduled to run between June 8, 2020, and Aug. 7, 2020.

Self-Serve Food Service Changes
March 16, 2020
All self-serve food items, including salad bars, will be removed and made available in prepackaged containers.

Please Use Microsoft Teams as Your Online Meeting Collaboration Tool
March 16, 2020
Microsoft Teams should now be used for all conferences and meetings for 250 people or less.

We Are Suspending Caregiver Access to Fitness Centers Managed by Employee Wellness
March 15, 2020
Our primary concern remains the safety of our caregivers and patients. To help prevent the spread of COVID-19, we are suspending caregiver access to all fitness centers in Ohio that are managed by Employee Wellness, and LifeStyles Centers, until further notice.

General

This In-house Innovation Addresses Limited Supplies for Dialysis Patients Nationally During Pandemic
April 22, 2020
Sevag Demirjian, MD, Director of Critical Care Nephrology, and his team share step-by-step instructions for the in-house production of ultra-pure continuous hemodialysis fluid in this video.

We've established a Center for Global and Emerging Pathogens Research
April 22, 2020
The new center has been in the planning stages for 18 months and will span Cleveland Clinic’s Lerner Research Institute and the soon-to-open Cleveland Clinic Florida Research and Innovation Center (FRIC) in Port St. Lucie, Florida. A team of renowned experts will lead the center to advance research toward diseases such as COVID-19, highly pathogenic influenza, Dengue fever, AIDS and Zika virus-related conditions.

Pop-up markets now available at most regional hospitals
April 10, 2020
To help caregivers purchase essential items to take home, we have opened additional pop-up markets on main campus and inside a number of our regional hospitals. All markets will be open by April 17.

Cleveland Clinic’s preparedness covered in recent national news
April 10, 2020
In recent weeks, many spokespeople throughout the organization have been featured in local and national news educating the public about COVID-19 and sharing our organization’s perspective. Yesterday two national news outlets published stories that explore Cleveland Clinic’s COVID-19 preparedness.

An inside look at our COVID surge hospital
April 10, 2020
In Cleveland, we have been converting the Health Education Campus into a temporary hospital. It is a true team of teams effort.

Update on COVID-19 Care in the Region
April 6, 2020
As we continue to prepare for a potential surge of patients with COVID-19, Cleveland Clinic has designated areas within our health system to care for these patients at several locations including main campus, Akron General, Fairview, Hillcrest and Marymount hospitals.

Leaders ‘Inspired’ After Visiting Marymount COVID-19 Care Units
April 4, 2020
Marymount Hospital is one location in our health system where we are serving the complex needs of patients with COVID-19. Kelly Hancock, DNP, RN, NE-BC, FAAN, Executive Chief Nursing Officer, and Ed Sabanegh, MD, President, Main Campus and Regional Hospitals, wanted to see firsthand the tremendous work of our caregivers. They visited April 3.

COVID-19 Resources to Support Care for Non-English Speaking Patients
April 2, 2020
During the COVID-19 pandemic, we have made many changes as to how we care for our patients. To support these changes, our Interpreting Services team has provided additional resources to support the care of patients that speak a foreign language or American Sign Language (ASL).

Pop-Up Market Opens; New Eatery Hours at Main Campus
April 2, 2020
The market, open 24/7, sells prepackaged items, including: milk; eggs, bread, peanut butter, fresh produce, rolls of paper towels and toilet paper, boxed snacks and more. *All items are subject to availability and are restocked when possible.

How to Stay Cyber Safe While Working from Home
April 2, 2020
Information Technology is reminding all caregivers who are working remote about the need to make sure they are protecting their information and themselves from cyber attackers.

Temporary Changes to Fairview, Hillcrest Pediatric Inpatient Units
April 2, 2020
As we continue to prepare for a potential surge of patients with COVID-19, we are temporarily closing our pediatric inpatient units at both Fairview and Hillcrest hospitals. This change takes effect April 3.

Update: Postponing Elective, Nonessential Procedures Through June 15 in Ohio
April 2, 2020
Effective immediately, we are extending this suspension through June 15.

Temporary Cardiology Admitting Services at Fairview and Hillcrest
April 1, 2020
One step we are taking to prepare for a potential surge of COVID-19 patients is a temporary creation of cardiology admitting services at both Fairview and Hillcrest hospitals, which

Café Changes at Northeast Ohio Regional Hospitals Begin April 1
March 30, 2020
Starting Wednesday, April 1, the following operational changes will be made at our cafes located in the following Northeast Ohio regional hospitals.

COVID-19 Patient Writes Inspiring Message on Glass to Caregivers
March 28, 2020
Nic Brown sat in isolation, struggling to survive on a ventilator, after being diagnosed with coronavirus (COVID-19). The one window he had to life outside his hospital room, became the most impactful window of his life.

Cleveland Clinic Launches Campaign for Northeast Ohio Community to Help in COVID-19 Response
March 26, 2020
The campaign has been launched in response to the Northeast Ohio community’s generous requests to provide assistance. Campaign priorities include donations to support caregivers, contributions of supplies, donations to COVID-19 treatment and research, supporting blood drives and making masks. These donated masks will be used to help reinforce cough etiquette in our community and will not be used by caregivers as PPE.

There are several locations for curb-side drop-off of masks and supplies. Drop-off location for caregivers at main campus is the Administrative Service Center (J1-824. off the main hallway right before Panera Bread on the left side of the hall.)

This May's Patient Experience Summit has been canceled
March 25, 2020
Cleveland Clinic and HIMSS have canceled the Patient Experience: Empathy & Innovation Summit in Cleveland, Ohio, including all preconference programs held on May 18, 2020.

Enterprise Eatery and Services Update
March 21, 2020
Please find the latest eatery and services updates as of Saturday, March 21.

We Are Now Checking Ohio Caregivers’ Temperature on Your Way Into Work
March 18, 2020
This process will be rolled out at all Cleveland Clinic Ohio patient care locations by Sunday, March 22.

Providers: Treatment Considerations for Adult and Pediatric Patients With Laboratory Confirmed COVID-19
March 18, 2020
The purpose of this document is to provide guidance for the management of patients with laboratory confirmed novel severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2) infection (COVID-19).

Update on Water Fountains and Water/Ice Dispensers
March 18, 2020
Starting Wednesday, March 18, all water fountains will be shut off in all North America locations. This includes any fountain in which a person can drink from directly.

Update on Ohio Guidelines to Postpone Elective, Nonessential Cases
March 17, 2020
This change supports statewide efforts to conserve hospital beds, equipment and supplies while protecting healthcare workers in preparation for a potential surge of patients with COVID-19.

Keeping Our Facilities Clean and Safe Is One Way We Can Help Prevent the Spread of COVID-19
March 17, 2020
Across the enterprise, our Environmental Services (EVS) teams are working around the clock to keep our patient and common spaces clean.

We’re Waiving Co-Pays for Express Care Online Visits
March 17, 2020
Cleveland Clinic is waiving copays and prepayment for on demand and scheduled virtual visits through Cleveland Clinic Express Care® Online for all patients — regardless of health coverage — including caregivers.

Researchers: Important Updates During COVID-19
March 16, 2020
In response to COVID-19, we have developed the following enterprise-wide research guidelines to protect our study participants and research staff.

Main Campus, Regional Libraries Closed
March 16, 2020
The Floyd D. Loop Alumni Library on main campus and the physical libraries at Fairview, Hillcrest and South Pointe hospitals have closed, effective Tuesday, March 17, until at least March 29 to help prevent the spread of COVID-19.