The Coronavirus Disease 2019 (COVID-19) Toolkit contains important, and recently updated documents. As this is an evolving situation, documents and their locations within this page are subject to change.

CCJM launches COVID-19 Curbside Consults

The Cleveland Clinic Journal of Medicine launched a new section called COVID-19 Curbside Consults. Authored by clinicians who confront this infection daily, the consults address key questions, issues and concerns, and offer solutions to managing patients with COVID-19.



How to Get the COVID-19 Vaccine

Ohio Caregivers

Prepare for the vaccine

Scheduling & Walk-in Options

Caregivers and patients are able to schedule their first, second and third dose (for immunosuppressed) as well as booster doses through MyChart or by calling 216.448.4117 at any of our vaccination locations. Our schedulers are available Tuesday – Friday from 9 a.m. to 4 p.m.

Caregivers are encouraged to receive their COVID-19 vaccines and booster dose at any available location including local retail pharmacies.

Walk-in COVID-19 vaccine appointments are also available for Ohio caregivers at Occupational Health locations.

After Your Appointment

  • After you receive the vaccine, you may experience COVID-like symptoms for one to three days, such as injection site swelling and tenderness, fever, muscle pain, headache, and fatigue.
  • If you are concerned about any severe symptoms, or symptoms not mentioned above, contact the Caregiver COVID Hotline at 216.445.8246.  Occupational Health will offer guidance and next steps as necessary.
  • All caregivers that receive the COVID-19 vaccine are encouraged to enroll in V-Safe - a monitoring program managed by the CDC.

How to document your COVID-19 vaccine from outside Cleveland Clinic

If you were vaccinated outside of a Cleveland Clinic vaccination site and your COVID-19 vaccination status is not reflected in MyChart or ReadySet, or is inaccurate, do the following:

  • Take a clear photo of your completed CDC vaccination card
  • Email the photo to COVID19@ccf.org
  • Include your full name, date of birth and employee ID in the body of the email

If you were vaccinated outside of a Cleveland Clinic vaccination site AND have visited a Cleveland Clinic provider after your vaccinations, no action is needed.

Frequently Asked Questions

Florida Caregivers

COVID-19 vaccinations in Florida are being distributed in a phased rollout following guidelines determined by the Centers for Disease Control and Prevention and the Florida Department of Health.

How to Opt-In for Vaccine Consideration

Caregivers at our three locations will access a link to a REDCap Vaccine Portal.

The link will lead caregivers to a page where they can provide information including their willingness to take the vaccine, which area of the organization they work in and who their manager is.

Individuals who indicate interest in receiving the vaccine will be assigned to a group. That group will be sorted, with caregivers from specific teams assigned to receive the vaccine in phases. For example, if nurses from a hospital emergency department expressed interest in receiving the vaccine, one third of the group would be vaccinated the first week, another third the second week, the final third on a third week.

Vaccine Scheduling Process

Once caregivers have been identified and placed in a phase, they will receive a call to schedule the first and second dose appointments. Team managers will review weekly schedules to assist in this process. After the caregiver receives the first dose they will receive an appointment reminder for the second dose.

Vaccinations will be available at specified locations at Weston Hospital, Martin Health and Indian River Hospital.

How to document your COVID-19 vaccine from outside Cleveland Clinic

If you’ve received a COVID-19 vaccine outside of Cleveland Clinic’s vaccination program in Florida, we encourage you to share a photo of your proof of vaccination with Occupational Health. With photo documentation, we can manually update your Occupational Health records.

What to do

If you were vaccinated outside of a Cleveland Clinic vaccination site, please complete the following steps:

  • Take a clear photo of your completed proof of vaccination
  • Email the photo to OCCHEALTHFL@ccf.org
  • Include your full name, date of birth, employee ID, and facility in the body of the email

Nevada Caregivers

You may receive any of the authorized COVID-19 vaccines (Pfizer, Moderna or Johnson & Johnson) at a Southern Nevada Health District vaccine clinic or any local retail pharmacies. View this article to see how to document your COVID-19 vaccine from outside Cleveland Clinic.

How to Get Your Vaccine:

Up to two hours of work time (not PTO) will be paid if a caregiver’s vaccination is scheduled during their regular shift. Prior to scheduling an appointment, caregivers must talk to their manager about using time during work for their vaccine appointment to ensure there is no disruption to patient care operations. Please note this policy does NOT apply to the booster.

Canada Caregivers

Distribution of the vaccine will be controlled by the federal and provincial governments and overseen by the military. We anticipate the first doses of the vaccine going to Canadians in Ontario the week of Dec. 14. The most vulnerable populations will be prioritized and the roll out strategy will be safe, equitable, and transparent. We don’t know yet if or when Cleveland Clinic Canada will receive the vaccine and are working closely with public health officials to learn more.

London Caregivers

The first doses of the Pfizer vaccine was given the week of Dec. 1. It is government/NHS-organized and administered. At this time, there is no Cleveland Clinic London or any other private provider involvement.

Patient Vaccines

Patient-facing information is available at clevelandclinic.org/covidvaccine.

Vaccine Updates from the Intranet

General Vaccine Information



Pre-operative / pre-procedural COVID testing guidelines have changed effective 6/21/2021. See Surgeries & Procedures Requiring a COVID Test for details

Please Note: All pre-operative / pre-procedure COVID test orders must be placed using the order panel:


SelfCheck Home COVID Test

For more information visit: www.clevelandclinic.org/selfcheck

Routine Semi-Rapid Rapid
  • All non-high risk hospitalizations (inpatient & observation) including hospital transfers & direct admits
  • Asymptomatic, surgery or procedure
  • Symptomatic, ambulatory patients
  • Symptomatic, caregivers 
  • Symptomatic family members of caregivers
  • Asymptomatic patients & caregivers with positive exposure 
  • Asymptomatic, for travel return to school, or childcare

Swabbing at Main Campus only

  • Asymptomatic, urgent surgery / procedure
  • Asymptomatic, out-of-town patient surgery
  • Symptomatic, admit to ICU from CCHS ED or admit to behavioral health

See :Intermediate Rapid COVID Test

  • Emergency Department admissions:
    • to ICU, behavioral health, or L&D
    • patients from congregant living (rehab, SNF, ECF, group homes, shelters, prison)
    • patients with cancer / immunosuppression
    • all symptomatic patients
  • Symptomatic, urgent / emergent surgery (within 24 hours)
  • Transplant patients with an active organ offer


Non-Cleveland Clinic testing locations

Click here to read the story

Swabbing & Specimens

Testing Related Workflows


Emergency Department

Inpatient / ICU


PPE Infection Prevention Resources Visitation


Cleveland Clinic Returning to Open Visitation Beginning September 13.

Beginning Tuesday, Sept. 13, all U.S. Cleveland Clinic locations will return to open levels of visitation.

As we enter a new phase of the pandemic, there will no longer be screeners, set visiting hours or limits to the number of visitors a patient can have. This will apply to both inpatient and outpatient facilities. However, it's important to note that ICU settings may have care-specific visitation restrictions. We believe this change will safely allow more people to visit and connect with their loved ones, which benefits our patients.

Important Reminders:

  • Visitors are required to wear masks while inside any Cleveland Clinic facility.
  • Individuals who have tested positive for COVID-19 or have been exposed to someone who tested positive for COVID-19 can visit a patient no less than 10 days after testing positive or being exposed.
  • Any individual who is sick should not visit.
  • Visitors to patients with COVID-19 must follow these guidelines which include wearing a mask, eye protection, gown and gloves. 
  • Our Visitor Partnership Pledge remains in effect as we work together for a healing and safe care environment.

Our full visitation policy can be found on our website at clevelandclinic.org/visitation.

Surgical Reactivation

Surgical Reactivation

The documentation for the Reactivation Toolkit can be found on the Intranet.



Click here for COVID Pass


Caregiver Support Resources

Caregiver COVID-19 Positive or Exposure

Manager Resources

Epic & Distance Health COVID+ & PUI Emergency Department Inpatient / ICU Ambulatory Government & Regulatory Research Bioethics Coronavirus News Articles

Coronavirus News Articles

As COVID-19 continues to rapidly evolve, Caregiver Communications wants to make sure that anyone working remotely who cannot access our intranet home page can still stay connected for the latest updates and resources.

Below you will find Caregiver Communications for COVID-19 grouped by category to make it easier for you to quickly find the information you need in the following categories: Date and Daily CEO Updates from Dr. Mihaljevic.

View All Communications by Date




Daily CEO Updates

We are making a shared sacrifice to get through this pandemic as one team
May 15, 2020

At Cleveland Clinic, we have committed to getting through this as a team. We are protecting jobs and not reducing pay. Doing this takes a shared sacrifice by all of us in the organization.

CEO Update | Embracing our leadership role
May 14, 2020

Cleveland Clinic embraces a leadership role during this pandemic. This includes getting accurate and timely information to the public.

CEO Update | Caregivers tell stories from New York and Michigan
May 12, 2020

Last month, dozens of caregivers traveled to New York and Michigan. I recently spoke with some of these heroes.

CEO Update | Guiding employers to safely reopen
May 11, 2020

American businesses are eager to safely resume their operations while protecting workers. We are here to help them adjust to a “new normal.”

CEO Update | Our new exception to the visitor policy
May 8, 2020

Patients are within our care during the most vulnerable moments of their lives. You are doing a wonderful job treating patients like family so that they do not feel alone.

CEO Update | How We Are Safely Resuming Services
May 6, 2020

As we resume some surgical services, we will continue to focus on safety and enhance it even further. This will be done in phases.

CEO Update | Serving our patients
May 5, 2020

On Monday, May 4, we began resuming outpatient appointments, surgeries and procedures that were paused due to COVID-19 in both Ohio and Florida.

Daily CEO Update | Researchers Expand Our Understanding of COVID-19
May 4, 2020

I am joined by Dr. Serpil Erzurum, chair of our Lerner Research Institute, to hear about this exciting work.

Daily CEO Update | We prepare to resume services
May 1, 2020

The commitment we make to our patients lasts their entire lifetime. During this pandemic, we have provided excellent care to those who are ill, and share concern for patients whose treatment has been deferred.

Daily CEO Update | Recognized for Our Safety
April 30, 2020

Cleveland Clinic promises to always deliver the safest, highest quality care with an exceptional experience.

Daily CEO Update | Acts of Kindness
April 29, 2020

We often speak of our work as a calling. Every day, we hear remarkable stories of your kindness and compassion.

Daily CEO Update | You Are Our Superheroes
April 28, 2020

We are very proud of our caregivers and recognize them as the new superheroes for people to look up to.

Daily CEO Update | State Leaders Look Ahead
April 27, 2020

Ohio Governor Mike DeWine announced his plan for reopening the state, beginning with the resumption of outpatient healthcare procedures on May 1.

Daily CEO Update | Our New Cloth Mask Initiative
April 24, 2020

We continue to protect our patients and caregivers while fulfilling our mission. This is our goal, and it will not change.

Daily CEO Update | Stewarding Our Resources
April 23, 2020

Each of us has the power to be a good steward of resources. Always use equipment, supplies and time with responsible purpose.

Daily CEO Update | A Safe Place to Work and Receive Care
April 22, 2020

The number of caregivers who have tested positive for the virus remains much lower than the rate of infection in our communities — and continues to decline. This gives us further assurance that hospitals are a safe place to work and receive care.

Dr. Barsoum Shares How We’re Working Together in Florida
April 22, 2020

Our teams are doing a phenomenal job caring for patients and the communities we serve.

Daily CEO Update | We Reach Out to Help Others
April 21, 2020

During this pandemic, we are helping to monitor high-risk populations, such as those in senior care facilities. We will assist these facilities with testing and monitoring to prevent community spread.

Daily CEO Update | Caregivers Proudly Support Each Other
April 20, 2020

The collaboration within our medical community is shining bright on a national stage.

Daily CEO Update | Update on Resuming Clinical Activities
April 17, 2020

Because of your great work, we have contributed to the State of Ohio’s early success in containing COVID-19. This means hospitals have a safe and stable environment to care for patients.

Daily CEO Update | Fulfilling Our Mission
April 16, 2020

Among us are scientists, researchers and educators. These caregivers are steady and innovative in their efforts, which allow us to fulfill our mission and give back to the medical community.

Daily CEO Update | What Happens if the Curve Begins to Flatten?
April 15, 2020

The reality is there are no quick or easy answers. We will be responsible in our decision making to preserve overall public health.

Daily CEO Update | My visit to the White House
April 14, 2020

Our leadership role has been clear throughout this pandemic. We are proud to take part in local, state and national conversations about COVID-19.

Daily CEO Update
April 8, 2020

A strong sense of community makes all the difference when overcoming any challenge. We are not alone in facing this pandemic.

Daily CEO Update
April 7, 2020

The situation is complex and ever-changing. What matters is staying together as a team.

Daily CEO Update
April 6, 2020

Our innovative culture is flourishing and visible in our teams’ creative responses to the pandemic.

Dr. Mihaljevic Visits ICU to See COVID-19 Care
April 3, 2020

G-60 is a medical intensive care unit. It is one of several in our health system dedicated to addressing the complex needs of patients with COVID-19.

Read Dr. Mihaljevic’s Latest LinkedIn Post
April 2, 2020

As a health system, Cleveland Clinic is doing all we can to promote social distancing within our facilities, by rescheduling routine office appointments as telehealth visits, limiting visitation, moving most of our administrative staff to work from home, and postponing nonessential surgeries and procedures.

Q&A with Dr. Mihaljevic About Our Response to COVID-19
April 1, 2020

We promise to communicate with you openly and often.

Daily CEO Update
March 31, 2020

I want to thank you for your continued trust in us as we navigate the pandemic.

Daily CEO Update
March 30, 2020

We are forever grateful for the skilled, compassionate care that our professional staff members bring to everything they do.

Daily CEO Update
March 27, 2020

Now more than ever we are inseparable from each other and our communities.

Daily CEO Update
March 26, 2020

Your ability to touch lives is a unique service. It comes with an overwhelming sense of purpose.

Daily CEO Update
March 25, 2020

We strive to ease the emotional impact that change has on patients, caregivers and community members.

Daily CEO Update
March 24, 2020

Giving you access to timely and accurate information is the safest way to manage through this situation.

Daily CEO Update
March 23, 2020

Thank you for everything that you are doing in service to our patients, fellow caregivers and communities.

Daily CEO Update
March 19, 2020

As new information surfaces, we find ourselves making daily shifts in our operations. We feel your trust and thank you for your teamwork.

Daily CEO Update
March 18, 2020

Your inspiring efforts allow us to meet new demands and lead through change.

Daily CEO Update
March 17, 2020

Our patients, families and communities need the very best from us, and we are answering the call.

Daily CEO Update
March 16, 2020

This CEO update includes news on our care for patients with COVID-19, an update to our visitation policy, drive-through testing and new guidelines for caregiver exposure.