Treatment & Services
- Assistive Listening Devices Evaluation and Fitting
- Diagnostic Hearing Assessments
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Education & Professional Highlights
Education & Fellowships
Graduate School - A.T. Still University
Mesa, AZ USA
Graduate School - University of Akron
Akron, OH USA
Undergraduate - University of Akron
Akron, OH USA
62 Patient Satisfaction Reviews
The Patient Satisfaction Rating is an average of all responses to the care provider related questions shown below from our nationally-recognized Press Ganey Patient Satisfaction Survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question.
Responses are measured on a scale of 1 to 5 with 5 being the best score.
The comments are submitted by patients and reflect their views and opinions. The comments are not endorsed by and do not necessarily reflect the views of Cleveland Clinic.
|Courtesy, Respect & Concern||4.7|
|Patient Rating of Doctor||4.6|
4 Patient Comments
Reviewed on Oct 3, 2019
Doctor Jones Braden is always very friendly and explains things so that I can easily understand. She gives good advice that is very helpful. I feel very comfortable in her care for my hearing problems. There have been instances when I forgot things in caring for my hearing aids and she was very patient in reviewing the care and actually talking me through the procedure so that I fully understood and did it by myself. she always tells me if I have any problems just to call her.
Reviewed on May 29, 2019
I'm very pleased with the care and services of Dr Jones
Reviewed on May 21, 2019
Dr. Jones is incredibly pleasant. Would highly recommend her.
Reviewed on Apr 16, 2019
This was a very bad experience with Dr Jones; I needed to schedule an appointment to pickup repaired hearing aides and could not get an appointment for nearly 4 weeks according to central scheduling. I had to go to open walk-in clinic and wait to be seen as her schedule allowed. Additionally I have had a number of bad experiences with Dr Jones - she is condescending and just plain rude to her patients. I have never had a doctor ask me to describe my problem and then hold up a hand to my face and tell me to stop talking - her exact words were "no need to elaborate, I know what the problem is". I received my hearing aides approximate 12 weeks ago and have had 3 very difficult appointments with her. At this point, I am going to find a different audiologist to see for future needs. I have seen her verbally berate staff in front of patients and she speaks to patients in a very rude and condescending fashion.
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