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Department Endocrinology, Diabetes and Metabolism
Primary Location Independence Family Hlth Ctr
Type of Doctor Adults Only
Languages English
Surgeon No
Locations
Independence Family Hlth Ctr
Primary Location

Independence Family Hlth Ctr

Appointment:
216.986.4000
Desk:
216.986.4000
Fax:
216.986.4995
Specialties & Treatments

Specialty in Diseases & Conditions

  • Diabetes
  • Pituitary Disorders
  • Thyroid Disease
View all 3 Specialties +
Insurance

Insurance

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Education & Professional Highlights

Education & Professional Highlights

Appointed
2019

Education & Fellowships

Fellowship - Cleveland Clinic
Endocrinology
Cleveland, OH
2018

Residency - Cleveland Clinic Florida
Internal Medicine
Weston, FL United States
2016

Medical Education - Pontificia Universidad Catolica Madre Y Maestra
Santiago, Dominican Republic
2010

Certifications

  • Internal Medicine
  • Obesity Medicine
  • Internal Medicine - Endocrinology, Diabetes and Metabolism
Research & Publications

Research & Publications

See publications for Carmen Polanco Santos, MD.

(Disclaimer: This search is powered by PubMed, a service of the U.S. National Library of Medicine. PubMed is a third-party website with no affiliation with Cleveland Clinic.)

Industry Relationships

Industry Relationships

Cleveland Clinic physicians and scientists may collaborate with the pharmaceutical or medical device industries to help develop medical breakthroughs or provide medical expertise or education. Cleveland Clinic strives to make scientific advances that will benefit patient care and support outside relationships that promise public benefit. In order for the discoveries of Cleveland Clinic physicians' and scientists' laboratories and investigations to benefit the public, these discoveries must be commercialized in partnership with industry. As experts in their fields, Cleveland Clinic physicians and scientists are often sought after by industry to consult, provide expertise and education.

To assure professional and commercial integrity in such matters, Cleveland Clinic maintains a program that reviews these collaborations and, when appropriate, puts measures in place to minimize bias that may result from ties to industry. Cleveland Clinic publicly discloses the names of companies when (i) its physicians/scientists receive $5,000 or more per year (or, in rare cases, equity or stock options) for speaking and consulting, (ii) its physicians/scientists serve as a fiduciary, (iii) its physicians/scientists receive or have the right to receive royalties or (iv) its physicians/ scientists hold any equity interest for the physician's/scientist's role as inventor, discoverer, developer, founder or consultant.* In publicly disclosing this information, Cleveland Clinic tries to provide information as accurately as possible about its physicians' and scientists' connections with industry.

As of 5/28/2024, Dr. Polanco Santos has reported the financial relationships with the companies listed below. In general, patients should feel free to contact their doctor about any of the relationships and how the relationships are overseen by Cleveland Clinic. To learn more about Cleveland Clinic's policies on collaborations with industry and innovation management, go to our Integrity in Innovation page.

Public Health Service-Reportable Financial Conflicts of Interest. Cleveland Clinic scientists and physicians engage in basic, translational and clinical research activities, working to solve health problems, enhance patient care and improve quality of life for patients. Interactions with industry are essential to bringing the researchers' discoveries to the public, but can present the potential for conflicts of interest related to their research activities. Click here to view a listing of instances where Cleveland Clinic has identified a Public Health Service (PHS)-Reportable Financial Conflict of Interest and has put measures in place to ensure that, to the extent possible, the design, conduct and reporting of the research is free from bias.

* Cleveland Clinic physicians and scientists subscribe to the guidance presented in the PhRMA Code on Interactions with Healthcare Professionals and the AdvaMed Code of Ethics on Interactions with Health Care Professionals. As such, gifts of substantial value are generally prohibited.

Patient Satisfaction Reviews

105 Patient Satisfaction Reviews

The Patient Satisfaction Rating is an average of all responses to the care provider related questions shown below from our nationally-recognized Press Ganey Patient Satisfaction Survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question.

Responses are measured on a scale of 1 to 5 with 5 being the best score.

The comments are submitted by patients and reflect their views and opinions. The comments are not endorsed by and do not necessarily reflect the views of Cleveland Clinic.

Overall Star Ratings
4.7 out of 5
Explains 4.7
Courtesy, Respect & Concern 4.8
Patient Rating of Doctor 4.7

14 Patient Comments

Reviewed on Oct 22, 2024

Dr Santos is outstanding!

Reviewed on Jul 26, 2024

Dr Santos is very thorough and caring

Reviewed on Jul 26, 2024

Dr Santos is very pleasant and listens to my concerns and makes me feel good about our shared ideas about my plan of care. She states her expectations of what is expected of me in my diet and what are goals are to get my HgbA1c below 6

Reviewed on Jul 22, 2024

Very difficult to get an appointment due to doctors full schedule. I want to see my doctor and not a nurse practitioner for my annual visits. Also disappointed that this office only scheduled things 6 months out and said I have to wait until February to make my appointment for next July. I am afraid that when. Call, they will be all booked up. Not happy about this sirustion

Reviewed on Jul 16, 2024

Provider very courteous and professional

Reviewed on Jul 12, 2024

This provider is excellent!! The best. Knowledgeable and professional and caring

Reviewed on Jun 27, 2024

She is very kind, caring, and helpful.

Reviewed on Jun 14, 2024

Dr. Santos is an excellent doctor, very thorough, helpful and easy to talk to!

Reviewed on Feb 16, 2024

Dr. Polanco seemed to be genuinely pleased with my progress.

Reviewed on Feb 16, 2024

The video visit for checking in with the doctor is very efficient for the patient if they are not having any issues.

Reviewed on Feb 9, 2024

Doctor asked questions and I answered them truthfully

Reviewed on Feb 8, 2024

Dr Polanco is always sweet , kind, and respectful!

Reviewed on Nov 30, 2023

Provider does great making sure my tsh levels are where they need to be, but consistently asks the same questions, even asked if I'd been diagnosed with something when she herself diagnosed me with that condition. Said I should take a certain medication, explained why I can't take that medication and she didn't even address it. Is overall kind, but Is short and abrupt. And doesn't really answer any questions

Reviewed on Nov 10, 2023

I really liked her very much. She included me & my caregiver in discussion of my treatment & medicone changes. I have already suggested my younger sister see her.

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