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Department Endocrinology, Diabetes and Metabolism
Primary Location Medina Medical Office Building
Type of Doctor Adults Only
Languages English
Surgeon No


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Education & Professional Highlights

Education & Professional Highlights


Education & Fellowships

Fellowship - Cleveland Clinic
Cleveland, OH USA

Residency - Cleveland Clinic Florida
Internal Medicine
Weston, FL USA

Medical Education - Pontificia Universidad Catolica Madre y Maestra
Santiago, Dominican Republic


  • Internal Medicine
  • Internal Medicine - Endocrinology, Diabetes and Metabolism
  • Obesity Medicine
Research & Publications

Research & Publications

See publications for Carmen Polanco Santos, MD.

(Disclaimer: This search is powered by PubMed, a service of the U.S. National Library of Medicine. PubMed is a third-party website with no affiliation with Cleveland Clinic.)

Industry Relationships

Industry Relationships

Cleveland Clinic physicians and scientists may collaborate with the pharmaceutical or medical device industries to help develop medical breakthroughs or provide medical expertise or education. Cleveland Clinic strives to make scientific advances that will benefit patient care and support outside relationships that promise public benefit. In order for the discoveries of Cleveland Clinic physicians' and scientists' laboratories and investigations to benefit the public, these discoveries must be commercialized in partnership with industry. As experts in their fields, Cleveland Clinic physicians and scientists are often sought after by industry to consult, provide expertise and education.

To assure professional and commercial integrity in such matters, Cleveland Clinic maintains a program that reviews these collaborations and, when appropriate, puts measures in place to minimize bias that may result from ties to industry. Cleveland Clinic publicly discloses the names of companies when (i) its physicians/scientists receive $5,000 or more per year (or, in rare cases, equity or stock options) for speaking and consulting, (ii) its physicians/scientists serve as a fiduciary, (iii) its physicians/scientists receive or have the right to receive royalties or (iv) its physicians/ scientists hold any equity interest for the physician's/scientist's role as inventor, discoverer, developer, founder or consultant.* In publicly disclosing this information, Cleveland Clinic tries to provide information as accurately as possible about its physicians' and scientists' connections with industry.

As of 10/12/2021, Dr. Polanco Santos has reported no financial relationship with industry that is applicable to this listing. In general, patients should feel free to contact their doctor about any of the relationships and how the relationships are overseen by Cleveland Clinic. To learn more about Cleveland Clinic's policies on collaborations with industry and innovation management, go to our Integrity in Innovation page.

Public Health Service-Reportable Financial Conflicts of Interest. Cleveland Clinic scientists and physicians engage in basic, translational and clinical research activities, working to solve health problems, enhance patient care and improve quality of life for patients. Interactions with industry are essential to bringing the researchers' discoveries to the public, but can present the potential for conflicts of interest related to their research activities. Click here to view a listing of instances where Cleveland Clinic has identified a Public Health Service (PHS)-Reportable Financial Conflict of Interest and has put measures in place to ensure that, to the extent possible, the design, conduct and reporting of the research is free from bias.

* Cleveland Clinic physicians and scientists subscribe to the guidance presented in the PhRMA Code on Interactions with Healthcare Professionals and the AdvaMed Code of Ethics on Interactions with Health Care Professionals. As such, gifts of substantial value are generally prohibited.

Patient Satisfaction Reviews

116 Patient Satisfaction Reviews

The Patient Satisfaction Rating is an average of all responses to the care provider related questions shown below from our nationally-recognized Press Ganey Patient Satisfaction Survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question.

Responses are measured on a scale of 1 to 5 with 5 being the best score.

The comments are submitted by patients and reflect their views and opinions. The comments are not endorsed by and do not necessarily reflect the views of Cleveland Clinic.

Overall Star Ratings
4.8 out of 5
Explains 4.7
Courtesy, Respect & Concern 4.8
Patient Rating of Doctor 4.7

17 Patient Comments

Reviewed on Sep 22, 2021

I had such a wonderful experience with Dr Carmen Polanco Santos!

Reviewed on Sep 9, 2021

Dr. Santos is a very good and caring doctor. Listens very well and responds to questions on myChart.

Reviewed on Sep 2, 2021

I've had several Endo's and Dr. Polanco is the best by far. Made a difference.

Reviewed on Aug 3, 2021

Dr Polanko was exceptional in explaining and in encouraging treatment for my frustrating condition.

Reviewed on Jun 22, 2021

I have been having issues with my thyroid medication. Came to my appointment,asked questions, gave my opinion. I don't feel like I was listened to at all. I still have no energy, weight is still over what it should be. I've done what the doctor suggested and answers. Blood work is fine. Out of frustration I was sobbing. Got half my thyroid taken out because it might have been cancerous. Did I think the meds would help? Yes. Did they though? No. I was overly nauseated constantly. I was told that I shouldn't eat with said medication; it inhibits the absorption. Ok how should I take this so I'm not nauseated to the point of vomiting? No answers. Frustrating.

Reviewed on Jun 17, 2021

Dr. Polanco Santos is and always has been a prime example of a caring physician. She has provided me with all the information and guidance I need to get on the right track in controlling my diabetes. She is and always will be my number one recommendation to anyone in need of an endocrinologist.

Reviewed on May 24, 2021

you will NEVER find a better diabetic doctor. she has care and compassion for every patient. I am torn she is leaving. Her replacement has big shoes to feel

Reviewed on May 24, 2021

DR. POLANCO IS THE BEST. she has kept me alive since I came to her when diagnosed in 2018. I almost died diagnosed, and was mis diagnosed by other place. was very sick. but she cared enough to pull me through and educated us very well of what was wrong.

Reviewed on May 21, 2021

This was my first in person visit with Dr Polanco. I felt very comfortable talking to her & she gave me detailed information regarding my osteoporosis and the drug Prolia that is be prescribed.

Reviewed on Apr 29, 2021

This was my first visit with Dr. Polanco. She was very informative about my condition. I'm very happy to be her patient!

Reviewed on Apr 27, 2021

dr santos is knowledgeable friendly and let's me know what needs to be done to KEEP me healthy

Reviewed on Apr 26, 2021

My visit was good, though I'm going to miss Dr. Santos because she's leaving.

Reviewed on Apr 26, 2021

I love my doctor

Reviewed on Apr 16, 2021

visit with Dr Santos was very good .I found out I was taking a medication wrong time & I need to drink more water.

Reviewed on Apr 14, 2021

Not sure what I will do since Dr. Polanco is leaving this practice. I really don't want to have to start hunting for a Doctor again as it is very hard to find a Doctor that is compassionate and treats you as a person wanting your opinion on your care.

Reviewed on Mar 18, 2021

I did recommend a friend and she already has an appointment with Dr Santos.

Reviewed on Mar 8, 2021

Dr Polanco Santos is one of the greatest Drs I have ever had.

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