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Department Ophthalmology
Primary Location Cleveland Clinic Main Campus
Type of Doctor Adults Only
Languages Chinese, English
Surgeon Yes
Cleveland Clinic Main Campus
Primary Location

Cleveland Clinic Main Campus


Additional Locations

Specialties & Treatments

Treatment & Services

  • Cataract Surgery
  • Eye Examinations
  • Ophthalmic Surgery
  • Ophthalmology
View all 4 Treatment & Services +

Specialty in Diseases & Conditions

  • 20/20 Vision
  • Astigmatism
  • Cataract and Intraocular Lens Implantation in Cataract Surgery
  • Cataracts
  • Cataracts and Cataract Surgery
  • Eye Care Facts for Older Americans
  • Glaucoma
  • Ocular Health
  • Ocular Injuries
  • Presbyopia
  • Refractive Errors
View all 11 Specialties +


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Education & Professional Highlights

Education & Professional Highlights


Education & Fellowships

Residency - Cleveland Clinic
Cleveland, OH USA

Internship - Akron City Hospital
Transitional Medicine
Akron, OH USA

Medical Education - Case Western Reserve University School of Medicine
Cleveland, OH USA

Undergraduate - University of Florida
Gainesville, FL USA


  • Ophthalmology
Research & Publications

Research & Publications

See publications for Jack Shao, MD.

(Disclaimer: This search is powered by PubMed, a service of the U.S. National Library of Medicine. PubMed is a third-party website with no affiliation with Cleveland Clinic.)

Industry Relationships

Industry Relationships

Cleveland Clinic physicians and scientists may collaborate with the pharmaceutical or medical device industries to help develop medical breakthroughs or provide medical expertise or education. Cleveland Clinic strives to make scientific advances that will benefit patient care and support outside relationships that promise public benefit. In order for the discoveries of Cleveland Clinic physicians' and scientists' laboratories and investigations to benefit the public, these discoveries must be commercialized in partnership with industry. As experts in their fields, Cleveland Clinic physicians and scientists are often sought after by industry to consult, provide expertise and education.

To assure professional and commercial integrity in such matters, Cleveland Clinic maintains a program that reviews these collaborations and, when appropriate, puts measures in place to minimize bias that may result from ties to industry. Cleveland Clinic publicly discloses the names of companies when (i) its physicians/scientists receive $5,000 or more per year (or, in rare cases, equity or stock options) for speaking and consulting, (ii) its physicians/scientists serve as a fiduciary, (iii) its physicians/scientists receive or have the right to receive royalties or (iv) its physicians/ scientists hold any equity interest for the physician's/scientist's role as inventor, discoverer, developer, founder or consultant.* In publicly disclosing this information, Cleveland Clinic tries to provide information as accurately as possible about its physicians' and scientists' connections with industry.

As of 10/3/2022, Dr. Shao has reported no financial relationship with industry that is applicable to this listing. In general, patients should feel free to contact their doctor about any of the relationships and how the relationships are overseen by Cleveland Clinic. To learn more about Cleveland Clinic's policies on collaborations with industry and innovation management, go to our Integrity in Innovation page.

Public Health Service-Reportable Financial Conflicts of Interest. Cleveland Clinic scientists and physicians engage in basic, translational and clinical research activities, working to solve health problems, enhance patient care and improve quality of life for patients. Interactions with industry are essential to bringing the researchers' discoveries to the public, but can present the potential for conflicts of interest related to their research activities. Click here to view a listing of instances where Cleveland Clinic has identified a Public Health Service (PHS)-Reportable Financial Conflict of Interest and has put measures in place to ensure that, to the extent possible, the design, conduct and reporting of the research is free from bias.

* Cleveland Clinic physicians and scientists subscribe to the guidance presented in the PhRMA Code on Interactions with Healthcare Professionals and the AdvaMed Code of Ethics on Interactions with Health Care Professionals. As such, gifts of substantial value are generally prohibited.

Patient Satisfaction Reviews

479 Patient Satisfaction Reviews

The Patient Satisfaction Rating is an average of all responses to the care provider related questions shown below from our nationally-recognized Press Ganey Patient Satisfaction Survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question.

Responses are measured on a scale of 1 to 5 with 5 being the best score.

The comments are submitted by patients and reflect their views and opinions. The comments are not endorsed by and do not necessarily reflect the views of Cleveland Clinic.

Overall Star Ratings
4.9 out of 5
Explains 4.9
Courtesy, Respect & Concern 4.9
Patient Rating of Doctor 4.9

123 Patient Comments

Reviewed on Nov 14, 2022

Outstanding provider

Reviewed on Nov 14, 2022

Dr. Shao is an excellent doctor and very pleasant, caring, patient person.

Reviewed on Nov 9, 2022

Dr Shao followed up on these concerns with information about Its medical nature and treatment options

Reviewed on Nov 9, 2022

I've passed along my positive impression of Dr Shao and staff to others

Reviewed on Nov 9, 2022

First time visit with this eye doctor! He was great!!

Reviewed on Nov 7, 2022

Amazing Doctor.

Reviewed on Nov 3, 2022

Dr. Shao is a one of one. Just superb.

Reviewed on Oct 31, 2022

Dr. Shao is always kind, considerate, and respectful. He explains everything as the visit is happening. During this visit Dr. Shoa had another provider shadowing him; he made sure that I met her and was comfortable with her being part of the visit. I always recommend Dr. Shoa to others.

Reviewed on Oct 24, 2022

This was my visit with Dr. Shao. Will be returning.

Reviewed on Oct 24, 2022

Could not have gone any better! Everything was perfect. Everyone was great. Dr. Shao most particularly was exceptional in communicating with me and following up. Not to mention his skill as a surgeon. I have nothing but superlatives to describe the results. I have 20/0 vision from the moment he finished the surgery. Superb, all around!!

Reviewed on Oct 19, 2022

Dr. Shao was very explicit about the course of treatment that he would utilize. He put me completely at ease.

Reviewed on Oct 14, 2022

Dr Shao and staff always excellent and on time

Reviewed on Oct 10, 2022

Due to our current health care system, it's hard to refer people to a doctor that I have had a good experience with. I have sang praises for the cataract surgery that Dr. Shao did and wish everyone could have such a fine and caring person. I also sing praises for the thorough job that my doctor, Fred Harris, does. I respect his manner and wealth of knowledge and the efficient way he runs his office. Nevertheless, I do tell folks about my positive experiences at Cleveland Clinic, overall, even if they have another provider.

Reviewed on Oct 6, 2022

I wish I could have seen the doctor much earlier than October. No open spots. Dr Shao is a very nice and warm doctor.

Reviewed on Oct 6, 2022

Dr Shao is very attentive and warm to the patient.

Reviewed on Oct 5, 2022

Dr Shao is an excellent listener and made me feel well cared for

Reviewed on Sep 23, 2022

Dr Shao is always respectful. I find myself unable to focus well with my left eye - my reading eye - even with reading glasses of the right prescription.

Reviewed on Sep 21, 2022

Dr. Shao was excellent

Reviewed on Sep 19, 2022

One of the best doctors that I had at the Cleveland clinic

Reviewed on Sep 16, 2022

Dr Jack Shao is the epitome of what a physician should be like. He is very caring, engaging, professional but most of very competent in his field. I only agreed to have this surgery done by himBecause I TRUST him. He is an absolute gem and asset that the Cleveland clinic should be proud to have on their staff. He is the BEST!!

Reviewed on Sep 14, 2022

Love Dr S

Reviewed on Sep 7, 2022

Dr. Shao , is AWESOME. I did refer one of my nurses to him. She loved him as well. A very caring doctor. He treats me like I am a family member !

Reviewed on Sep 2, 2022

The care from the doctor and nurses are really great!

Reviewed on Aug 31, 2022

Dr. Shoa is the most wonderful doctor. Great physician but so caring and friendly. Already told all my friends to go to him for their eyes.

Reviewed on Aug 31, 2022

Excellent experience Dr. Shao is the best. He really cares about his patients. I'm so thankful to have him as a physician.

Reviewed on Aug 29, 2022

Nice facility and Dr. Shao is awesome

Reviewed on Aug 29, 2022

This was my first time to see Dr. Shao, but I felt like we had seen each other many times. I cannot ask for more when it comes to professionalism, information, and kindness.

Reviewed on Aug 25, 2022

Dr Shao was very nice had very good demeanor. Answered all my questions. Was very knowledgeable.

Reviewed on Aug 25, 2022

Dr. Shao provides exceptional care and attention to detail.

Reviewed on Aug 25, 2022

Dr. Shao has an excellent bedside manner. He makes you feel like you are his only patient and he can spend as much time with you as necessary. I highly recommend him to my family and friends.

Reviewed on Aug 24, 2022

*Dr. Shao was very good, patient, answered my questions and addressed concerns totally!

Reviewed on Aug 24, 2022

*Dr. Shao and his support staff are great. Note this evaluation covers ENTIRE 3 month process of 2 cataract surgeries.

Reviewed on Aug 24, 2022

Excellent experience Dr Shao is a professional and caring doctor

Reviewed on Aug 24, 2022

Dr. Shao & the staff are phenomenal. He always listens and explains things patiently and thoroughly. He also answers any questions I might have.

Reviewed on Aug 22, 2022

I felt very comfortable with Dr. Shao. He addressed all of my questions in a sincere and considerate manner.

Reviewed on Aug 17, 2022

Have already recommended to others about Dr Shao.

Reviewed on Aug 15, 2022

Dr. Shao was amazing in many ways. He's more than a great surgeon, he's a great human!

Reviewed on Aug 12, 2022

Dr Shao is possibly the best combo of excellent skills and kindness in a physician that I have encountered in my 45 yrs of care at the Clinic. He is crazy busy, but exceptionally respectful and kind to everyone.

Reviewed on Aug 12, 2022

Dr. Shao explains what is going to take place and is gentle

Reviewed on Aug 12, 2022

Dr Shao and his staff are excellent

Reviewed on Aug 12, 2022

Dr Shao is a wonderful doctor

Reviewed on Jul 27, 2022

I was a nurse at CCF Childrens for 38 years and therefore worked with hundreds of physicians. Dr. Shao I is the kindest most compassionate physician I have encountered. His explanations are thorough.

Reviewed on Jul 20, 2022

Wonderful doctor. Very compassionate. Great staff!!

Reviewed on Jul 20, 2022

Dr Shao was great. Very good at educating you on eye health. Really takes time to answer questions and was very polite and professional.

Reviewed on Jul 18, 2022

Dr. Shou was very professional, courteous, and personable with all patients I observed in his care.

Reviewed on Jul 18, 2022

Dr. Shao was very welcoming, professional, thorough in his explanations, compassionate and reassuring.

Reviewed on Jul 18, 2022

I realize that there have been staffing issues & I want to say that Dr Shao's staff is excellent!! They are doing their best!!

Reviewed on Jul 18, 2022

Excellent doctor!!!!

Reviewed on Jul 13, 2022

Great Doctor. Friendly. Explains everything very clearly. Answers all questions.

Reviewed on Jul 6, 2022

I was a little surprised that Dr. Jack Shao's company is being sold to an organization from San Francisco.I could have used some reassurance at this point for my wife's upcoming surgery. Will she experience retina detachment as I did In my eye surgery with Dr. Shao? Who will be doing her surgery?

Reviewed on Jul 6, 2022

Dr. Shao, in my opinion, is one of the best providers at the Cleveland Clinic in his area of expertise. He has treated several family members and we consider him part of our family. He very patient, extremely polite, very knowledgeable and respectful. I would recommend him to anyone.

Reviewed on Jun 30, 2022

I enjoyed consulting with Dr. Shao. He is competent, experienced, and lively, with a great personality.

Reviewed on Jun 29, 2022

The Dr. Shao is awesome.

Reviewed on Jun 29, 2022

Dr Shao is an excellent physician who is very engaging, thoughtful, great listener and above all very competent and explains issues thoroughly and very caring. He's is an asset to the Cleveland Clinic medical staff

Reviewed on Jun 24, 2022

Dr, Jack is one cool cucumber. He's as settling as soft waves washing up onto the beach. Him and his team made me feel very welcomed and at ease. Highly recommend Dr. Shao.

Reviewed on Jun 15, 2022

Dr. Shao is one of the absolute best physicians I have ever been with.

Reviewed on Jun 6, 2022

Dr Shao is Superb

Reviewed on Jun 6, 2022

Dr. Shao is a wonderful doctor and very kind, helpful and understanding ... He never fails to get back to me ... I've had several eye issues over the past couple of years and he has found the perfect solution for me every time ...I trust him completely and have recommended him to many of my friends ... Thank you Dr. Shao, you are the best ...

Reviewed on Jun 1, 2022

Dr. Shao was recommended by a number of family friends whose evaluations I trust, and they were not wrong. Dr. Shao was very kind, calm, and friendly. He explained his plans for my future as a patient and listened as I explained my family history. From beginning to end (even with dilation), my appointment was only about 40 minutes! I am very pleased, and feel that I will be in good care with Dr. Shao.

Reviewed on May 26, 2022

The Doctor was one of the Best people in my life time that explain, Introduce, relaxed me and sold me on his skill set that I was in very GOOD hands. He then worked on my eye and let me know that I would be seeing better in 20 min. I was so HAPPY and pleased.

Reviewed on May 23, 2022

Dr Shao puts you at ease. I feel very confident in his ability to diagnose and treat any issues that I have.

Reviewed on May 23, 2022

Dr Shao is the most professional doctor at the clinic, he genuinely cares about his patients well being, make sure he does not get away!

Reviewed on May 23, 2022

Dr Shoa took his time and answered all my and my husband's questions. It was a very good experience and would definitely recommend him to others.

Reviewed on May 20, 2022

The Clinic is very fortunate to have Dr. Shaou and his appointment secretary Roz. They are both fantastic.

Reviewed on May 16, 2022

Dr. Shao is excellent.

Reviewed on May 13, 2022

One of the best experiences I've had with any doctor! I love his bedside manner!

Reviewed on May 12, 2022

Dr Shao is an outstanding provider. I have recommended him to others and will continue to do so

Reviewed on May 11, 2022

Dr. Shao Was extremely nice and answered all of my questions with clarity. He explained everthing he was doing and what to expect before during and after the procedure

Reviewed on May 9, 2022

I love Dr Shao. Very intelligent and a wonderful personality

Reviewed on May 2, 2022

Dr shao is perfect example of world class care. You need more physicians like him

Reviewed on Apr 25, 2022

Dr Shao is fantastic!

Reviewed on Apr 22, 2022

I am very impressed with Dr. Shao and the staff.

Reviewed on Apr 22, 2022

Dr. Shao has been outstanding thus far!

Reviewed on Apr 22, 2022

I am so grateful to have been referred to Dr. Shao and his team.

Reviewed on Apr 21, 2022

De. Shao is a great Doctor

Reviewed on Apr 21, 2022

Dr Shao had a resident with him. Sadly, I cant remember her name/Perhaps Jennifer. She is herself an excellent doctor annd will probably grow in skill and good manner

Reviewed on Apr 13, 2022

Excellent! Dr Shao is wonderful. Very professional and helpful.

Reviewed on Apr 7, 2022

Dr. Shao is awesome! I would highly recommend him!

Reviewed on Apr 7, 2022

I respect my Dr., I am thankful that he is thorough and helpful. Very Knowledgeable and caring.

Reviewed on Mar 30, 2022

This was my first time seeing the doctor nice pleasant man looking forward to seeing him again.

Reviewed on Mar 28, 2022

Dr Shao is very attentive and thorough. I felt very comfortable with him to take the best care of my eyes.

Reviewed on Mar 28, 2022

Dr Sha's staff, Eric and a woman, were extremely pleasant and very attentive. I fhad a very positive experience with theses caregivers.

Reviewed on Mar 16, 2022

Dr. Shao carefully explained my condition. His explanation was better than I have had from any doctors before I started with his care.

Reviewed on Mar 14, 2022

I would definitely recommend Dr. Shao

Reviewed on Mar 9, 2022

My experiences (both exams and cataract surgery) with Dr. Shao have all been first rate. He is definitely an asset to the Cleveland Clinic and the Cole Eye Institute.

Reviewed on Mar 7, 2022

Dr Shao is one of the absolute best doctors I have ever seen. He listened. He explained. He was respectful. He was exceptionally easy to communicate with.

Reviewed on Mar 2, 2022

Dr. Shao provided expert and professional service. He saved my eyesight in my right eye due to his prompt diagnosis

Reviewed on Mar 2, 2022

The care provided by Dr Shao was superb!

Reviewed on Feb 21, 2022

Dr. Shao is very personable, kind and knowledgeable.

Reviewed on Feb 18, 2022

I love the Dr he is so kind and considered, polite Great

Reviewed on Feb 16, 2022

Doctor Shao was amazing caring kind and so easy to talk to.

Reviewed on Feb 16, 2022

He was the best eye dr I've had

Reviewed on Feb 14, 2022

Dr Shao is the best!! Very polite, personable, and compassionate. I have referred my wife, and will refer anyone else who needs his quality level of care.

Reviewed on Feb 14, 2022

Dr. Jack Shao ROCKS!

Reviewed on Feb 11, 2022

Doctor & staff were outstanding!Great experience

Reviewed on Jan 31, 2022

Dr. Shao very professional and great bed side manner.

Reviewed on Jan 24, 2022

I cannot say enough good things about Dr. SHAO'S professionalism and very pleasant conduct. He really listened to my concerns. Also, took the time to ask me how I was doing in this time of pandemic, and it was genuine.

Reviewed on Jan 24, 2022

I have recommended Dr. SHAO to friends.

Reviewed on Jan 24, 2022

Dr. Shao is great. He is always upbeat and friendly and makes you feel cared about and confident that he is highly skilled.

Reviewed on Jan 19, 2022

DR Shao always takes time to listen and advise shows concern for his patient always shows concern for your wellfare and asks about the wellfare of my family, a very good doctor

Reviewed on Jan 19, 2022

Dr. Shao is outstanding!

Reviewed on Jan 19, 2022

Dr Shao was very good to me. Excellent physician.

Reviewed on Jan 12, 2022

Both Dr. Shao and the gentleman who began my eye exam (I think his name is Tim) were professional and respectful and friendly.

Reviewed on Jan 5, 2022

Excellent doctor

Reviewed on Dec 22, 2021

Dr shoa is a wonderful person with a great personality, very patient and understanding Love his style wish all Clinc Dr. Could be like him.

Reviewed on Dec 20, 2021

Dr Shao appeared to be confident in his ability to help me. This put me at ease. He said that if I was unhappy with the intraocular lens that he placed in my eye that he could fix the problem, he had the ability to replace the lens. He also told me to call him if I had any additional questions.

Reviewed on Dec 17, 2021

The provider and his team were very polite and caring!

Reviewed on Dec 16, 2021

I appreciated Dr. Shao's thoroughness and easily understandable treatment plan.

Reviewed on Dec 15, 2021

Overall excellent for Dr. Jack Shao.

Reviewed on Dec 10, 2021

Excellent communication with the doctor.He returns my phone call on a timely basis.

Reviewed on Dec 8, 2021

Dr. Shao is an excellent, caring and very good provider. Our entire family is very impressed with his care for his patients. I will definitely recommend him to anyone who needs an eye doctor.

Reviewed on Dec 8, 2021

Dr. Shao is the best. I have recommended him to family and friends!

Reviewed on Dec 8, 2021

Dr. Shao is the most genuinely kind and caring physician I have ever encountered in my 72 years.

Reviewed on Dec 8, 2021

Dr Shao is easily the best Physician provider I've ever had regardless of specialty. He is very informative, patient with questions, thorough in his evaluation and all while being a calming presence. He is detail oriented and very focused on me the patient. Can't say enough good things about him.

Reviewed on Dec 8, 2021

The doctor made my visit a pleasure. His instructions were easy to understand and he listened to my concerns and made me feel comfortable with care given.

Reviewed on Dec 6, 2021

Jack Shao is my favorite doctor

Reviewed on Dec 3, 2021

Dr Shao is excellent practitioner

Reviewed on Dec 1, 2021

Dr Shao is one of the best doctors I have ever had. He cares about you and it shows. I can tell him anything.

Reviewed on Dec 1, 2021

*Dr. Shao is a very good doctor. He listens very patiently and talks very calmly. He is very knowledgeable & explains very thoroughly.

Reviewed on Nov 29, 2021

Dr. Shao is the best

Reviewed on Nov 22, 2021

Very good experience. The doctor has great communication skills and made me feel at ease

Reviewed on Nov 18, 2021

Dr. Shao is outstanding!

Reviewed on Nov 18, 2021

Absolutely will recommend Dr. Shao!

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