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Department Ophthalmology
Primary Location Cleveland Clinic Main Campus
Type of Doctor Adults Only
Languages Chinese, English
Surgeon Yes
Cleveland Clinic Main Campus
Primary Location

Cleveland Clinic Main Campus


Additional Locations

Specialties & Treatments

Treatment & Services

  • Cataract Surgery
  • Eye Examinations
  • Ophthalmic Surgery
  • Ophthalmology
View all 4 Treatment & Services +

Specialty in Diseases & Conditions

  • 20/20 Vision
  • Astigmatism
  • Cataract and Intraocular Lens Implantation in Cataract Surgery
  • Cataracts
  • Cataracts and Cataract Surgery
  • Eye Care Facts for Older Americans
  • Glaucoma
  • Ocular Health
  • Ocular Injuries
  • Presbyopia
  • Refractive Errors
View all 11 Specialties +


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Education & Professional Highlights

Education & Professional Highlights


Education & Fellowships

Residency - Cleveland Clinic
Cleveland, OH USA

Internship - Akron City Hospital
Transitional Medicine
Akron, OH USA

Medical Education - Case Western Reserve University
Cleveland, OH USA

Undergraduate - University of Florida
Gainesville, FL USA


  • Ophthalmology
Research & Publications

Research & Publications

See publications for Jack Shao, MD.

(Disclaimer: This search is powered by PubMed, a service of the U.S. National Library of Medicine. PubMed is a third-party website with no affiliation with Cleveland Clinic.)

Industry Relationships

Industry Relationships

Cleveland Clinic physicians and scientists may collaborate with the pharmaceutical or medical device industries to help develop medical breakthroughs or provide medical expertise or education. Cleveland Clinic strives to make scientific advances that will benefit patient care and support outside relationships that promise public benefit. In order for the discoveries of Cleveland Clinic physicians' and scientists' laboratories and investigations to benefit the public, these discoveries must be commercialized in partnership with industry. As experts in their fields, Cleveland Clinic physicians and scientists are often sought after by industry to consult, provide expertise and education.

To assure professional and commercial integrity in such matters, Cleveland Clinic maintains a program that reviews these collaborations and, when appropriate, puts measures in place to minimize bias that may result from ties to industry. Cleveland Clinic publicly discloses the names of companies when (i) its physicians/scientists receive $5,000 or more per year (or, in rare cases, equity or stock options) for speaking and consulting, (ii) its physicians/scientists serve as a fiduciary, (iii) its physicians/scientists receive or have the right to receive royalties or (iv) its physicians/ scientists hold any equity interest for the physician's/scientist's role as inventor, discoverer, developer, founder or consultant.* In publicly disclosing this information, Cleveland Clinic tries to provide information as accurately as possible about its physicians' and scientists' connections with industry.

As of 10/16/2021, Dr. Shao has reported no financial relationship with industry that is applicable to this listing. In general, patients should feel free to contact their doctor about any of the relationships and how the relationships are overseen by Cleveland Clinic. To learn more about Cleveland Clinic's policies on collaborations with industry and innovation management, go to our Integrity in Innovation page.

Public Health Service-Reportable Financial Conflicts of Interest. Cleveland Clinic scientists and physicians engage in basic, translational and clinical research activities, working to solve health problems, enhance patient care and improve quality of life for patients. Interactions with industry are essential to bringing the researchers' discoveries to the public, but can present the potential for conflicts of interest related to their research activities. Click here to view a listing of instances where Cleveland Clinic has identified a Public Health Service (PHS)-Reportable Financial Conflict of Interest and has put measures in place to ensure that, to the extent possible, the design, conduct and reporting of the research is free from bias.

* Cleveland Clinic physicians and scientists subscribe to the guidance presented in the PhRMA Code on Interactions with Healthcare Professionals and the AdvaMed Code of Ethics on Interactions with Health Care Professionals. As such, gifts of substantial value are generally prohibited.

Patient Satisfaction Reviews

450 Patient Satisfaction Reviews

The Patient Satisfaction Rating is an average of all responses to the care provider related questions shown below from our nationally-recognized Press Ganey Patient Satisfaction Survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question.

Responses are measured on a scale of 1 to 5 with 5 being the best score.

The comments are submitted by patients and reflect their views and opinions. The comments are not endorsed by and do not necessarily reflect the views of Cleveland Clinic.

Overall Star Ratings
4.9 out of 5
Explains 4.9
Courtesy, Respect & Concern 4.9
Patient Rating of Doctor 4.9

122 Patient Comments

Reviewed on May 26, 2022

The Doctor was one of the Best people in my life time that explain, Introduce, relaxed me and sold me on his skill set that I was in very GOOD hands. He then worked on my eye and let me know that I would be seeing better in 20 min. I was so HAPPY and pleased.

Reviewed on May 23, 2022

Dr Shao puts you at ease. I feel very confident in his ability to diagnose and treat any issues that I have.

Reviewed on May 23, 2022

Dr Shao is the most professional doctor at the clinic, he genuinely cares about his patients well being, make sure he does not get away!

Reviewed on May 23, 2022

Dr Shoa took his time and answered all my and my husband's questions. It was a very good experience and would definitely recommend him to others.

Reviewed on May 20, 2022

The Clinic is very fortunate to have Dr. Shaou and his appointment secretary Roz. They are both fantastic.

Reviewed on May 16, 2022

Dr. Shao is excellent.

Reviewed on May 13, 2022

One of the best experiences I've had with any doctor! I love his bedside manner!

Reviewed on May 12, 2022

Dr Shao is an outstanding provider. I have recommended him to others and will continue to do so

Reviewed on May 11, 2022

Dr. Shao Was extremely nice and answered all of my questions with clarity. He explained everthing he was doing and what to expect before during and after the procedure

Reviewed on May 9, 2022

I love Dr Shao. Very intelligent and a wonderful personality

Reviewed on May 2, 2022

Dr shao is perfect example of world class care. You need more physicians like him

Reviewed on Apr 25, 2022

Dr Shao is fantastic!

Reviewed on Apr 22, 2022

I am very impressed with Dr. Shao and the staff.

Reviewed on Apr 22, 2022

Dr. Shao has been outstanding thus far!

Reviewed on Apr 22, 2022

I am so grateful to have been referred to Dr. Shao and his team.

Reviewed on Apr 21, 2022

De. Shao is a great Doctor

Reviewed on Apr 21, 2022

Dr Shao had a resident with him. Sadly, I cant remember her name/Perhaps Jennifer. She is herself an excellent doctor annd will probably grow in skill and good manner

Reviewed on Apr 13, 2022

Excellent! Dr Shao is wonderful. Very professional and helpful.

Reviewed on Apr 7, 2022

Dr. Shao is awesome! I would highly recommend him!

Reviewed on Apr 7, 2022

I respect my Dr., I am thankful that he is thorough and helpful. Very Knowledgeable and caring.

Reviewed on Mar 30, 2022

This was my first time seeing the doctor nice pleasant man looking forward to seeing him again.

Reviewed on Mar 28, 2022

Dr Shao is very attentive and thorough. I felt very comfortable with him to take the best care of my eyes.

Reviewed on Mar 28, 2022

Dr Sha's staff, Eric and a woman, were extremely pleasant and very attentive. I fhad a very positive experience with theses caregivers.

Reviewed on Mar 16, 2022

Dr. Shao carefully explained my condition. His explanation was better than I have had from any doctors before I started with his care.

Reviewed on Mar 14, 2022

I would definitely recommend Dr. Shao

Reviewed on Mar 9, 2022

My experiences (both exams and cataract surgery) with Dr. Shao have all been first rate. He is definitely an asset to the Cleveland Clinic and the Cole Eye Institute.

Reviewed on Mar 7, 2022

Dr Shao is one of the absolute best doctors I have ever seen. He listened. He explained. He was respectful. He was exceptionally easy to communicate with.

Reviewed on Mar 2, 2022

Dr. Shao provided expert and professional service. He saved my eyesight in my right eye due to his prompt diagnosis

Reviewed on Mar 2, 2022

The care provided by Dr Shao was superb!

Reviewed on Feb 21, 2022

Dr. Shao is very personable, kind and knowledgeable.

Reviewed on Feb 18, 2022

I love the Dr he is so kind and considered, polite Great

Reviewed on Feb 16, 2022

Doctor Shao was amazing caring kind and so easy to talk to.

Reviewed on Feb 16, 2022

He was the best eye dr I've had

Reviewed on Feb 14, 2022

Dr Shao is the best!! Very polite, personable, and compassionate. I have referred my wife, and will refer anyone else who needs his quality level of care.

Reviewed on Feb 14, 2022

Dr. Jack Shao ROCKS!

Reviewed on Feb 11, 2022

Doctor & staff were outstanding!Great experience

Reviewed on Jan 31, 2022

Dr. Shao very professional and great bed side manner.

Reviewed on Jan 24, 2022

I cannot say enough good things about Dr. SHAO'S professionalism and very pleasant conduct. He really listened to my concerns. Also, took the time to ask me how I was doing in this time of pandemic, and it was genuine.

Reviewed on Jan 24, 2022

I have recommended Dr. SHAO to friends.

Reviewed on Jan 24, 2022

Dr. Shao is great. He is always upbeat and friendly and makes you feel cared about and confident that he is highly skilled.

Reviewed on Jan 19, 2022

DR Shao always takes time to listen and advise shows concern for his patient always shows concern for your wellfare and asks about the wellfare of my family, a very good doctor

Reviewed on Jan 19, 2022

Dr. Shao is outstanding!

Reviewed on Jan 19, 2022

Dr Shao was very good to me. Excellent physician.

Reviewed on Jan 12, 2022

Both Dr. Shao and the gentleman who began my eye exam (I think his name is Tim) were professional and respectful and friendly.

Reviewed on Jan 5, 2022

Excellent doctor

Reviewed on Dec 22, 2021

Dr shoa is a wonderful person with a great personality, very patient and understanding Love his style wish all Clinc Dr. Could be like him.

Reviewed on Dec 20, 2021

Dr Shao appeared to be confident in his ability to help me. This put me at ease. He said that if I was unhappy with the intraocular lens that he placed in my eye that he could fix the problem, he had the ability to replace the lens. He also told me to call him if I had any additional questions.

Reviewed on Dec 17, 2021

The provider and his team were very polite and caring!

Reviewed on Dec 16, 2021

I appreciated Dr. Shao's thoroughness and easily understandable treatment plan.

Reviewed on Dec 15, 2021

Overall excellent for Dr. Jack Shao.

Reviewed on Dec 10, 2021

Excellent communication with the doctor.He returns my phone call on a timely basis.

Reviewed on Dec 8, 2021

Dr. Shao is an excellent, caring and very good provider. Our entire family is very impressed with his care for his patients. I will definitely recommend him to anyone who needs an eye doctor.

Reviewed on Dec 8, 2021

Dr. Shao is the best. I have recommended him to family and friends!

Reviewed on Dec 8, 2021

Dr. Shao is the most genuinely kind and caring physician I have ever encountered in my 72 years.

Reviewed on Dec 8, 2021

Dr Shao is easily the best Physician provider I've ever had regardless of specialty. He is very informative, patient with questions, thorough in his evaluation and all while being a calming presence. He is detail oriented and very focused on me the patient. Can't say enough good things about him.

Reviewed on Dec 8, 2021

The doctor made my visit a pleasure. His instructions were easy to understand and he listened to my concerns and made me feel comfortable with care given.

Reviewed on Dec 6, 2021

Jack Shao is my favorite doctor

Reviewed on Dec 3, 2021

Dr Shao is excellent practitioner

Reviewed on Dec 1, 2021

Dr Shao is one of the best doctors I have ever had. He cares about you and it shows. I can tell him anything.

Reviewed on Dec 1, 2021

*Dr. Shao is a very good doctor. He listens very patiently and talks very calmly. He is very knowledgeable & explains very thoroughly.

Reviewed on Nov 29, 2021

Dr. Shao is the best

Reviewed on Nov 22, 2021

Very good experience. The doctor has great communication skills and made me feel at ease

Reviewed on Nov 18, 2021

Dr. Shao is outstanding!

Reviewed on Nov 18, 2021

Absolutely will recommend Dr. Shao!

Reviewed on Nov 8, 2021

No issues with scheduling dr Shao

Reviewed on Nov 8, 2021

Dr Shao provided information about my condition which I like

Reviewed on Nov 8, 2021

I have already recommended dr Shao to others - I believe good care begins with physician competence

Reviewed on Nov 3, 2021

I love this facility and my physician.

Reviewed on Nov 1, 2021

Always a pleasure with Dr.Shao. I highly recommend him (and I have!)

Reviewed on Nov 1, 2021

I have always suggested Dr Sheo

Reviewed on Oct 28, 2021

I wish I could give the Doctor all 10s

Reviewed on Oct 25, 2021

Dr. Shao us thorough and takes time to explain updates and needed pre-cautions. You feel like a valuable persoon from greeting to departure! I am grateful.

Reviewed on Oct 25, 2021

Very honest upfront doctor

Reviewed on Oct 25, 2021

Dr. Shao is kind, friendly, professional & very knowledgeable.

Reviewed on Oct 18, 2021

He's always very kind, informative and professional. I wish more doctors had these qualities !

Reviewed on Oct 18, 2021

It is a real pleasure to be treated by Dr. Shao. His vibrant personality and excellent bedside manner make visiting the doctor and enjoyable experience.

Reviewed on Oct 18, 2021

Dr. Shoa and the staff provide care and services that are top-notch! Always expectional!

Reviewed on Oct 11, 2021

Dr. Shao is an excellent doctor! He is very professional, friendly, down to earth. He listens and explains well.

Reviewed on Oct 11, 2021

Dr Shao is very friendly, patient and informative. He had reviewed and remembered my visit from 3 yrs prior.

Reviewed on Oct 11, 2021

Dr. Shao went out of his way to see me---much appreciated!

Reviewed on Oct 7, 2021

Dr spoke rapidly. Knew his stuff. I could repose confidence in him.

Reviewed on Oct 6, 2021

Dr. Shao is the ideal of what a doctor should be. He is the consummate professional, but so caring.

Reviewed on Oct 4, 2021

Excellent job. The doctor is the best.

Reviewed on Oct 4, 2021

*Dr. Shao is one of the nicest most competent doctors that I have been to at the clinic. I can't say enough good things about him.

Reviewed on Sep 29, 2021

Dr. Shao is superb. He listens, explains things well. And works with patient.

Reviewed on Sep 29, 2021

I have had no problems scheduling my appointments and any messages left concerning my appointments and procedures have been answered in a very timely manner. Messages sent to my physician ( Dr. Chao) on My Chart were also answered very quickly.

Reviewed on Sep 29, 2021

Dr. Shao made certain that I knew the benefits and risks of the procedures we discussed. I was very nervous to have my cataract surgery and very uncertain on the type of lenses I wanted. Dr. Shao was very patient with me throughout this process. The outcome of my surgery far exceeded my expectations. I cannot thank Dr. Shao enough for awesome vision I now have. I am ecstatic with the outcome of my cataract surgery!

Reviewed on Sep 29, 2021

Dr. Shao is top notch and professional, and genuinely interested in your concerns.

Reviewed on Sep 20, 2021

Dr. Shao always treats me with the utmost concern and respect. I am grateful for his kind, professional care.

Reviewed on Sep 20, 2021

Excellent doctor! My favorite of all of my doctors

Reviewed on Sep 15, 2021

Dr is great time & effort exceptional

Reviewed on Sep 15, 2021

Dr Chao the Best

Reviewed on Sep 8, 2021

My doctor was extremely great. He explained a lot of things about my eyesight and what I could expect in the future. He was very polite and amusing (friendly). I really liked that the doctor explained everything he was doing. Even though this was the first appointment with him I felt extremely comfortable and confident with him. I made a great choice.

Reviewed on Sep 8, 2021

I would recommend the doctor to others without any hesitation.

Reviewed on Aug 25, 2021

I have already recommended Dr. Shao as I am convinced he is the best of the best and the Cleveland Clinic should feel grateful to have him on staff.

Reviewed on Aug 25, 2021

Dr. Shao was prompt to the appointment - there was no wait at all after the technician completed the initial exam. Dr. Shao was very professional, kind, and thorough in explaining my condition. I would absolutely recommend him to others.

Reviewed on Aug 23, 2021

Dr. Shao was excellent, thorough, compassionate, knowledgeable and polite.

Reviewed on Aug 23, 2021

Dr. Shao has a quiet presence at all times. He speaks quietly but clearly.

Reviewed on Aug 23, 2021

Very nice doctor, very informative and detailed explanations. Great personality!

Reviewed on Aug 16, 2021

Dr Shao was so kind and helplful!!

Reviewed on Aug 12, 2021

Dr. Shao was extremely kind, professional and treated me with respect. Dr. Shao made me feel that he truly cared about me and the concerns I have with my vision. Dr. Shao went above and beyond as a Physician. I would highly recommend Dr. Shao.

Reviewed on Aug 11, 2021

In a follow-up call with Dr. Shao, he listened to me regarding a concern I had and worked with me to come up with an agreeable and satisfying solution which put my mind at ease.

Reviewed on Aug 6, 2021

Dr. Shao Is amazing in professionalism and courtesy. He explains things in a caring yet intelligent manner and makes sure that the patient understands.

Reviewed on Aug 4, 2021

Great doctor.

Reviewed on Aug 2, 2021

Dr Shao is an excellent care provider. He is so personable and shows he cares about you.

Reviewed on Aug 2, 2021

Dr. Shao is very kind, takes his time with you and explains things in a way that you understand.

Reviewed on Aug 2, 2021

I am very pleased with your service. Dr Shao and his staff are great.

Reviewed on Aug 2, 2021

I absolutely love Dr Shao!

Reviewed on Jul 26, 2021

Dr Shao was absolutely wonderful. I have no hesitancy with allowing him to perform my eye surgery.

Reviewed on Jul 26, 2021

Dr. Shao is wonderful. He is very detailed and provides step by step information on any procedures.

Reviewed on Jul 21, 2021

Dr. Shao is Cleveland Clinic treasure. He listens to the patient and is kind and caring. He reassured me regarding the surgery outcomes and answered any questions that I had. He truly cares about his patients!

Reviewed on Jul 21, 2021

Provider takes the time to explain diagnosis and treatment and prognosis

Reviewed on Jul 19, 2021

Dr Shao was very knowledgeable and easy to talk too. Really has a nice bedside manner.

Reviewed on Jul 12, 2021

*Dr. Shao is terrific! I have referred several friends to him.

Reviewed on Jun 30, 2021

Dr. Shao was so friendly, respectful and kind. He was very professional as well. Excellent care.

Reviewed on Jun 30, 2021

Dr. Shao is the kindest, professional Doc. He makes you feel like you are his favorite patient!

Reviewed on Jun 28, 2021

Dr. Shao is a wonderful physician. I appreciate his professionalism. He takes the time to listen to you and answer your questions.

Reviewed on Jun 28, 2021

Dr Shao is the nicest doctor I have ever seen at CCF.

Reviewed on Jun 28, 2021

I was not able to accompany dad on his most recent visit as his wife/my mother has recently entered hospice care and I needed to stay with her. However we have visited Dr Shao many times and I could stay with mom knowing Dad was in the best possible and most trustworthy hands. Others have commented and I wholeheartedly agree, that one could only wish other providers were as kind and compassionate and patient as Dr Shao. He is first and foremost a caring and kind human being. The clinic is very lucky to have him as are we. Patience with dad is essential due to his deafness and communication needs which are tedious in the best of circumstances. Dr S is the best!

Reviewed on Jun 24, 2021

have not scheduled actual appointment yet.just met with Dr., briefly after seeing Dr Loweder.

Reviewed on Jun 18, 2021

Dr. Shao and his staff,including Jill, are the best! Dr. Shao is caring, professional, answers all questions and I have complete confidence in his abilities. I am extremely glad he is my eye doctor and recommend him frequently to others.

Reviewed on Jun 18, 2021

Dr. Shao is an exceptional physician and I am so glad I found him. See comments in first section

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