Department Ophthalmology
Primary Location Cleveland Clinic Main Campus
Type of Doctor Adults Only
Languages Chinese, English
Surgeon Yes
Cleveland Clinic Main Campus
Primary Location

Cleveland Clinic Main Campus


Additional Locations

Specialties & Treatments

Treatment & Services

  • Cataract Surgery
  • Ophthalmic Surgery
View all 2 Treatment & Services +

Specialty in Diseases & Conditions

  • 20/20 Vision
  • Astigmatism
  • Cataracts and Cataract Surgery
  • Glaucoma
  • Ocular Health
  • Presbyopia
  • Refractive Errors
View all 7 Specialties +


Is Cleveland Clinic Part of Your Insurance?

Review a list of accepted insurance plans for our Northeast Ohio locations or learn more about purchasing a contracted managed care plan.

View All Plans
Education & Professional Highlights

Education & Professional Highlights


Education & Fellowships

Residency - Cleveland Clinic
Cleveland, OH USA

Internship - Akron City Hospital
Transitional Medicine
Akron, OH USA

Medical Education - Case Western Reserve University
Cleveland, OH USA

Undergraduate - University of Florida
Gainesville, FL USA


  • Ophthalmology
Research & Publications

Research & Publications

See publications for Jack Shao, MD.

(Disclaimer: This search is powered by PubMed, a service of the U.S. National Library of Medicine. PubMed is a third-party website with no affiliation with Cleveland Clinic.)

Industry Relationships

Industry Relationships

Cleveland Clinic physicians and scientists may collaborate with the pharmaceutical or medical device industries to help develop medical breakthroughs or provide medical expertise or education. Cleveland Clinic strives to make scientific advances that will benefit patient care and support outside relationships that promise public benefit. In order for the discoveries of Cleveland Clinic physicians' and scientists' laboratories and investigations to benefit the public, these discoveries must be commercialized in partnership with industry. As experts in their fields, Cleveland Clinic physicians and scientists are often sought after by industry to consult, provide expertise and education.

To assure professional and commercial integrity in such matters, Cleveland Clinic maintains a program that reviews these collaborations and, when appropriate, puts measures in place to minimize bias that may result from ties to industry. Cleveland Clinic publicly discloses the names of companies when (i) its physicians/scientists receive $5,000 or more per year (or, in rare cases, equity or stock options) for speaking and consulting, (ii) its physicians/scientists serve as a fiduciary, (iii) its physicians/scientists receive or have the right to receive royalties or (iv) its physicians/ scientists hold any equity interest for the physician's/scientist's role as inventor, discoverer, developer, founder or consultant.* In publicly disclosing this information, Cleveland Clinic tries to provide information as accurately as possible about its physicians' and scientists' connections with industry.

As of 10/8/2020, Dr. Shao has reported no financial relationship with industry that is applicable to this listing. In general, patients should feel free to contact their doctor about any of the relationships and how the relationships are overseen by Cleveland Clinic. To learn more about Cleveland Clinic's policies on collaborations with industry and innovation management, go to our Integrity in Innovation page.

Public Health Service-Reportable Financial Conflicts of Interest. Cleveland Clinic scientists and physicians engage in basic, translational and clinical research activities, working to solve health problems, enhance patient care and improve quality of life for patients. Interactions with industry are essential to bringing the researchers' discoveries to the public, but can present the potential for conflicts of interest related to their research activities. Click here to view a listing of instances where Cleveland Clinic has identified a Public Health Service (PHS)-Reportable Financial Conflict of Interest and has put measures in place to ensure that, to the extent possible, the design, conduct and reporting of the research is free from bias.

* Cleveland Clinic physicians and scientists subscribe to the guidance presented in the PhRMA Code on Interactions with Healthcare Professionals and the AdvaMed Code of Ethics on Interactions with Health Care Professionals. As such, gifts of substantial value are generally prohibited.

Patient Satisfaction Reviews

384 Patient Satisfaction Reviews

The Patient Satisfaction Rating is an average of all responses to the care provider related questions shown below from our nationally-recognized Press Ganey Patient Satisfaction Survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question.

Responses are measured on a scale of 1 to 5 with 5 being the best score.

The comments are submitted by patients and reflect their views and opinions. The comments are not endorsed by and do not necessarily reflect the views of Cleveland Clinic.

Overall Star Ratings
4.9 out of 5
Explains 4.9
Courtesy, Respect & Concern 4.9
Patient Rating of Doctor 4.9

97 Patient Comments

Reviewed on Oct 14, 2020

can I give the doctor a 6?

Reviewed on Oct 12, 2020

Dr Shao is an excellent doctor. He was professional, kind, and caring. He answered all my questions and concerns. Not only is he an excellent competent physician but has the best bedside manner. I would highly recommend him.

Reviewed on Sep 28, 2020

Dr. Shao is an exceptional doctor and all around great person. I haven't been inside any building since March due to the pandemic and my husband having heart disease. I fully trust Dr. Shao to keep me safe and offer the highest quality of medical care. Everyone should practice his listening skills. It's truly an honor to know him. Thank you!

Reviewed on Sep 25, 2020

scheduler courteous and efficient. doctor surprisingly prompt.

Reviewed on Sep 25, 2020

Dr Shao and all his assistants are very pleasant and very good at explaining procedures, or anything that they may need to do, Dr Shao explains everything regarding your treatment in details that you can understand.

Reviewed on Sep 18, 2020

This is the first time I see Dr. Shao. He is an excellent doctor. I am very happy for his service.

Reviewed on Sep 16, 2020

Dr Shao was very kind,and respectful put me at ease.

Reviewed on Sep 16, 2020

Dr Chao is one of the best and nicest doctors I have ever seen, he truly cares for his patients who become his friends. I can not say enough good things about him!

Reviewed on Sep 9, 2020

dr Shao was thorough, polite and comprehensive in our discussions

Reviewed on Sep 9, 2020

Dr. Shao is excellent. He's very caring and provides a wonderful patient experience.

Reviewed on Sep 9, 2020

Dr. Shao is excellent.

Reviewed on Sep 2, 2020

The Doctor was very professional and informative.

Reviewed on Sep 2, 2020

I would recommend Dr. Shao to anyone who needs to visit a ophthalmologist. He is a excellent physician, and takes his patients concerns to heart. I required a MRI, when a cat scan was first ordered. Dr. Shao understood my concerns, and changed his order. Also, Dr. Shao is a compassionate physician. I consider him to be excellent

Reviewed on Aug 31, 2020

Dr Shao even called me to answer more questions after I returned home. he was so patient and polite. he took his time explaining the procedure in length. I was very impressed.

Reviewed on Aug 28, 2020

The physician is absolutely excellent in every way

Reviewed on Aug 26, 2020

The doctor was very Thorough and explained everything to me!

Reviewed on Aug 17, 2020

Dr. Shao is just wonderful! He is kind & very thorough. Most importantly, he takes questions, makes sure I understand his instructions/prognosis, and he does not rush through appointments. So glad I found him!!

Reviewed on Aug 17, 2020

my experience for my eye exam was very good. I didn't feel that they rushed through it and both the doctor and the assistant were very nice.

Reviewed on Aug 12, 2020

Dr Shao was amazing, polite and listened to what I had to say. He made reasonable recommendations and made me feel welcome.

Reviewed on Aug 12, 2020

professional bot check in nurse and dr Shao

Reviewed on Aug 12, 2020

Dr. Shao listened to everything I said I never felt rushed through my appointment. He's very informative and caring. I would highly recommend him.

Reviewed on Aug 7, 2020

i am willing to travel anywhere to be treated by my Eye Doctor , he great doctor , he went above and beyond to assure me and educate me about my eyes

Reviewed on Jul 22, 2020

overall very good service. Very good bedside manner in Dr. Shao.

Reviewed on Jul 22, 2020

Dr. Shao was excellent. BOMB ( excellent) bedside manner

Reviewed on Jul 22, 2020

i did not feel rushed with Dr. Shao. He answered any questions i had. my experience so fa has been very good.

Reviewed on Jul 17, 2020

md was very curtious & explained everything very plainly so easy to understand.

Reviewed on Jul 17, 2020

*Dr. Shao is an excellent physician with a great "bedside" manner. He's friendly, comforting and competent.

Reviewed on Jul 13, 2020

great doctor

Reviewed on Jul 13, 2020

my experience with Cole Eye Institute and Dr Jack. Shao was superb for the past two years of services. I have and would recommend to anyone.

Reviewed on Jul 13, 2020

Dr Shau is the best physician I have ever seen. above and beyond in every way.

Reviewed on Jul 13, 2020

Dr Shao seemed to sincerely be interested in me as a person. I told him he had a great personality - friendly, upbeat, warm. He was thorough with the eye exam and efficient. His explanations were understandable. Excellent visit!

Reviewed on Jul 13, 2020

I did tell Dr Shao that it was refreshing to have people working with people who actually liked people:) Everyone was superb, even the temperature check person at the door!

Reviewed on Jul 10, 2020

Excellent doctor! Very knowledgeable and wanted the best result for me. I have already recommended him to another patient.

Reviewed on Jul 6, 2020

The doctor was great. Thank you

Reviewed on Jun 29, 2020

Very positive and calm experience. Felt that Dr. Shao treated me with respect and kindness.

Reviewed on Jun 29, 2020

As previously stated, Dr. Shao was great! He treated me, and my fears. He was respectful, listened to me, and did an excellent job on my cataracts!

Reviewed on Jun 22, 2020

my physician was very caring and professional. mannerisms is excellent.

Reviewed on Jun 19, 2020

Wonderful doctor and assistant

Reviewed on Jun 17, 2020

Dr. Shao is extremely caring and always answers my questions and addresses my concerns. I know from my past surgery I am fortunate I have him for my doctor.

Reviewed on Jun 17, 2020

Dr. Shao's assistant called me within a week to schedule my second cataract surgery.

Reviewed on Jun 17, 2020

very good doctor

Reviewed on Jun 15, 2020

Dr Shao came highly recommended and it was well warranted. he's fantastic!!

Reviewed on Jun 15, 2020

Dr. Shao and his staff were very professional. Examination was On time. Two reminder telephone calls about when I should arrive and to bring a mask and and one would be provided if I did not have one which I did have.

Reviewed on Jun 15, 2020

Very good and professional experience. A neighbor recommended Dr. Shao to me and I will recommend his practice to anyone asking me who they should go to for an eye examination.

Reviewed on Jun 15, 2020

Dr Shao is an outstanding provider. he shows that he cares and is concerned for your best outcome. he's very intelligent and keeps you informed the entire process. very happy with him

Reviewed on Jun 12, 2020

Dr Shao is fabulous. I have recommended him to several people

Reviewed on Jun 8, 2020

Dr. Shao was excellent! I learned about new things that i had not known before from Dr. Shao. He is definitely a keeper! I plan on seeing him for my next exam and future cateract surgeries.

Reviewed on Jun 8, 2020

Dr. Shao has earned every accolade he has received! He saved my eyesight!

Reviewed on Jun 1, 2020

The doctor always takes really good care of me

Reviewed on Jun 1, 2020

Dr. Shao is informative and patient. He is thorough and an educator. He listens and answers questions in an intelligible manner.

Reviewed on Jun 1, 2020

Dr. Shoa was outstanding in meeting and exceeding my expectations. I got his name off the internet and did not know what to expect. He was outstanding.

Reviewed on Jun 1, 2020

Dr Shao is an excellent doctor. Listens carefully, takes time to answer all questions thoroughly. Highly recommend him to future patients.

Reviewed on May 27, 2020

wonderful physician ... Dr Shao ... enjoyed meeting and learning from him

Reviewed on May 22, 2020

Dr Shao is an excellent physician. so dedicated in caring for his patients and their concerns

Reviewed on May 20, 2020

Dr. Shao is wonderful, always patient and answers all your questions. Very personable and pleasant to talk with. Very considerate of your worries over your problems and tries to comfort you and explains all the issues and how to handle and take care of it.

Reviewed on May 11, 2020

It was a pleasure having Dr. Shao as my physician. I am blessed to have such a professional, caring and knowledgeable Doctor. I'm very pleased!

Reviewed on May 11, 2020

Dr. Shao was most helpful. professional and re-assuring. He is kind, caring and also efficient.

Reviewed on May 6, 2020

physician & staff at office were friendly & efficient, no waiting & very clean environment. took time to make me feel comfortable & important

Reviewed on May 6, 2020

great physician, easy to talk to, listened to me & answered all my questions, didn't make me feel rushed, good guy, honest, would recommend to my friends & family

Reviewed on May 6, 2020

dr shao was great very informative and caring

Reviewed on May 6, 2020

Excellent Physician. Very informative and attentive .

Reviewed on Apr 27, 2020

my experience in the office was Great and so was the staff and Doctor .... 5 Stars

Reviewed on Apr 22, 2020

The doctor displayed kindness caring and professionalism

Reviewed on Apr 20, 2020

The overall experience was very good. Dr. Shao is extremely professional and compassionate.

Reviewed on Apr 17, 2020

I can't say enough good things about Dr. Shao and all of the staff at the Cole Eye Clinic

Reviewed on Apr 15, 2020

One of the best Doctors I've ever been to!

Reviewed on Mar 9, 2020

Dr. Shao is empathetic, professional and a stabilizer when I'm nervous. I truly value him as my doctor.

Reviewed on Mar 6, 2020

Dr. clearly explained our next step in detail . I felt very comfortable,about my upcoming procedure

Reviewed on Mar 2, 2020

Dr Chao is among the few physicians I have ever experienced that was clear on my examination and treatment. very impressive physician.

Reviewed on Mar 2, 2020

*Dr. Jack Shao is one of best doctor! His courtesy, kindness, knowledge is excellent. He is a hard to find kind of doctor. We are blessed to have him as a doctor.

Reviewed on Feb 26, 2020

I have never had a kinder, gentler, more caring and attentive physician/surgeon! I have referred my entire family to him!

Reviewed on Feb 26, 2020

Everyone very professional. Love Dr. Shao. He is very concerned about my vision and very knowledgeable.

Reviewed on Feb 21, 2020

Dr. Jack Shao is the kindest, most knowledgeable, and patient physician my husband & I have had the pleasure of meeting. I would most highly recommend Dr. Shao.

Reviewed on Feb 19, 2020

One of the best doctors I have ever met!

Reviewed on Feb 3, 2020

The Doctor is great! very thorough and very professional!

Reviewed on Jan 20, 2020

I was very pleased with the excellent care from Dr. Shao. He was considerate and explained the procedure and made me feel relaxed . I am very pleased with the outcome.

Reviewed on Jan 20, 2020

Dr. Shao was extremely professional and kind.

Reviewed on Jan 20, 2020

great doctor

Reviewed on Jan 15, 2020

Dr Shao is a fabulous surgeon, explains everything, very compassionate, gave me new eyes

Reviewed on Jan 13, 2020

Love Dr Shao, his staff included. After what I've been thru locally I couldn't wait for the chance to get back up to Cleveland, I can truly trust the care I receive

Reviewed on Jan 3, 2020

Dr Shao is a great physician!

Reviewed on Dec 20, 2019

Dr. Shao, nurses and assistance were always attentive to any questions or concerns I had.

Reviewed on Dec 13, 2019

good doctor

Reviewed on Dec 6, 2019

Very good experience. Although a 6 mo. follow up visit, the Dr. was as direct and informed about my past and present health status and did not hesitate to make suggestions for improvement as well as suggestions to maintain good vision. I felt his comments were not generic but specific to me and my state of health. Thanks Dr. Shao. See you next visit

Reviewed on Dec 4, 2019

can't speak highly enough of Dr Shao and his care thus far

Reviewed on Dec 2, 2019

Liked Dr. Shao very much

Reviewed on Dec 2, 2019

Dr. Shao is Excellent Doctor is "Excellent

Reviewed on Dec 2, 2019

Dr. Shao is an excellent Doctor

Reviewed on Nov 27, 2019

This is a demeaning, arrogant, RUDE, individual who should not be involved with patient care. He is condescending, callous, cold and insolent. For him to feel comfortable to be so utterly mean is stunning and incomprehensible. I was not able to follow him and what he was trying to tell me as he was too busy giving me worst case scenarios rather than focusing on the situation I came in with and also talking out of both sides of his mouth. I was not clear on how I needed to address my eye situation. I found him not to be trustworthy as a result of how mean he was to me. How do you trust someone who obviously cannot even "fake it" and be professional for the 2 minutes he interacted with me? I found myself questioning how someone that blatantly demeaning and inappropriate has my best interests at heart. And the question is why? What is inside of him that he felt comfortable to treat me like that? Why do you employ someone who is not willing to provide appropriate and compassionate care. You have a serious issue with this "provider's" behavior. The takeaway from this is that your department must be desperate for eye doctors - that is the only reason I can think of that this person has a job let along a job interacting with poor patients like me.

Reviewed on Nov 25, 2019

Dr Shao was wonderful attentive kind funny and so informative. We are grateful to have been referred to him. he is fabulous all the way around!!

Reviewed on Nov 22, 2019

Dr Shao is extremely professional, he leaves no doubt you are in very competent hands. Well done not many people can do the same.

Reviewed on Nov 20, 2019

Dr. Shao is wonderfully caring and makes you feel that your concerns are being addressed.

Reviewed on Nov 18, 2019

Dr. Shao is amazing

Reviewed on Nov 18, 2019

Dr. Shao is wonderful.

Reviewed on Nov 15, 2019

I feel very fortunate that Dr. Shao is my surgeon. I came to him with a rare problem and he was caring, respectful and thoroughly discussed the proposed treatment. He also followed my recovery with a phone call when I had questions after surgery. I would definitely recommend Dr. Shao.

Reviewed on Nov 15, 2019

Dr. Shao is the best! He is very genuine and personable and makes you feel like you are in good hands. I told him I am recommending him to my friends and praising him as an excellent doctor!

Reviewed on Nov 13, 2019

Dr Shao patient care is superb! excellent bedside manners

Related Videos Featuring Jack Shao, MD

Related Videos Featuring Jack Shao, MD

Back to Top