Department Ophthalmology
Primary Location Cleveland Clinic Main Campus
Type of Doctor Adults Only
Languages Chinese, English
Surgeon Yes
Cleveland Clinic Main Campus
Primary Location

Cleveland Clinic Main Campus


Additional Locations

Specialties & Treatments

Treatment & Services

  • Cataract Surgery
  • Ophthalmic Surgery
View all 2 Treatment & Services +

Specialty in Diseases & Conditions

  • 20/20 Vision
  • Astigmatism
  • Cataracts and Cataract Surgery
  • Glaucoma
  • Ocular Health
  • Presbyopia
  • Refractive Errors
View all 7 Specialties +


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Education & Professional Highlights

Education & Professional Highlights


Education & Fellowships

Residency - Cleveland Clinic
Cleveland, OH USA

Internship - Akron City Hospital
Transitional Medicine
Akron, OH USA

Medical Education - Case Western Reserve University
Cleveland, OH USA

Undergraduate - University of Florida
Gainesville, FL USA


  • Ophthalmology
Research & Publications

Research & Publications

See publications for Jack Shao, MD.

(Disclaimer: This search is powered by PubMed, a service of the U.S. National Library of Medicine. PubMed is a third-party website with no affiliation with Cleveland Clinic.)

Industry Relationships

Industry Relationships

Cleveland Clinic physicians and scientists may collaborate with the pharmaceutical or medical device industries to help develop medical breakthroughs or provide medical expertise or education. Cleveland Clinic strives to make scientific advances that will benefit patient care and support outside relationships that promise public benefit. In order for the discoveries of Cleveland Clinic physicians' and scientists' laboratories and investigations to benefit the public, these discoveries must be commercialized in partnership with industry. As experts in their fields, Cleveland Clinic physicians and scientists are often sought after by industry to consult, provide expertise and education.

To assure professional and commercial integrity in such matters, Cleveland Clinic maintains a program that reviews these collaborations and, when appropriate, puts measures in place to minimize bias that may result from ties to industry. Cleveland Clinic publicly discloses the names of companies when (i) its physicians/scientists receive $5,000 or more per year (or, in rare cases, equity or stock options) for speaking and consulting, (ii) its physicians/scientists serve as a fiduciary, (iii) its physicians/scientists receive or have the right to receive royalties or (iv) its physicians/ scientists hold any equity interest for the physician's/scientist's role as inventor, discoverer, developer, founder or consultant.* In publicly disclosing this information, Cleveland Clinic tries to provide information as accurately as possible about its physicians' and scientists' connections with industry.

As of 8/9/2018, Dr. Shao has reported no financial relationship with industry that is applicable to this listing. In general, patients should feel free to contact their doctor about any of the relationships and how the relationships are overseen by Cleveland Clinic. To learn more about Cleveland Clinic's policies on collaborations with industry and innovation management, go to our Integrity in Innovation page.

Public Health Service-Reportable Financial Conflicts of Interest. Cleveland Clinic scientists and physicians engage in basic, translational and clinical research activities, working to solve health problems, enhance patient care and improve quality of life for patients. Interactions with industry are essential to bringing the researchers' discoveries to the public, but can present the potential for conflicts of interest related to their research activities. Click here to view a listing of instances where Cleveland Clinic has identified a Public Health Service (PHS)-Reportable Financial Conflict of Interest and has put measures in place to ensure that, to the extent possible, the design, conduct and reporting of the research is free from bias.

* Cleveland Clinic physicians and scientists subscribe to the guidance presented in the PhRMA Code on Interactions with Healthcare Professionals and the AdvaMed Code of Ethics on Interactions with Health Care Professionals. As such, gifts of substantial value are generally prohibited.

Patient Satisfaction Reviews

301 Patient Satisfaction Reviews

The Patient Satisfaction Rating is an average of all responses to the care provider related questions shown below from our nationally-recognized Press Ganey Patient Satisfaction Survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question.

Responses are measured on a scale of 1 to 5 with 5 being the best score.

The comments are submitted by patients and reflect their views and opinions. The comments are not endorsed by and do not necessarily reflect the views of Cleveland Clinic.

Overall Star Ratings
4.9 out of 5
Explains 4.9
Listens 5
Courtesy, Respect & Concern 4.9
Knows Medical History 4.8
Time Spent with Patient 4.9
Patient Rating of Doctor 4.9

59 Patient Comments

Reviewed on May 20, 2019

Dr and assistants were excellent. I received a better diagnosis that previous eye Dr without using expensive unnecessary equipment... obviously my previous Dr was milking me and my insurance Co.I am so glad I switched and look forward to future care from Dr Shao!

Reviewed on May 20, 2019

Great experience. All employees were super nice ! Love the doc !

Reviewed on May 20, 2019

Dt. Shao is one of the nicest Doctors I have ever had.

Reviewed on May 17, 2019


Reviewed on May 15, 2019

Dr. Shao is a wonderful, caring doctor. He listens to what you say and explains everything in easy to understand terms.

Reviewed on May 13, 2019

I was unhappy with my experience. My provider kept expressing how shocked he was about my diagnosis, due to my age. After expressing how shocked he was, he then stated, "Are you healthy? You're too young to be diagnosed with this", which was insensitive to me. Also, my diagnosis is not that uncommon amongst ppl my age.

Reviewed on May 13, 2019

Dr. Shao is an excellent doctor. He is extremely knowledgeable and friendly. Dr. Shao explains my conditions and answers my questions in a simple-to-understand and thorough way that I have not experienced in the medical field often. You can tell he is truly passionate about ophthalmology and legitimately cares about his patients. I would highly recommend Dr. Shao to any individual looking for a great ophthalmologist as he is one of the best doctors I have seen as a patient.

Reviewed on May 1, 2019

the dr. is very professional and took time to explain what I needed to know. I am very satisfied

Reviewed on May 1, 2019

this dr is very kind, knowledgeable and helpful!

Reviewed on Apr 29, 2019

ok, this was a routine eye appointment. I had no problems or special issues to discuss. my spouse made my appointment as Dr Jack is not accepting new patients. he is Fantastic and I am thrilled to be a patient!

Reviewed on Apr 22, 2019

Dr. Shao is a compassionate, skilled & kind Doctor! I felt like I was a very important patient! he's amazing

Reviewed on Apr 22, 2019

Dr Shao makes me feel like a life time friend

Reviewed on Apr 22, 2019

Dr.Shao is the most caring best Dr I know really glad he is my Doctor

Reviewed on Apr 19, 2019

Dr Shao is a truly exceptional doctor and human being!

Reviewed on Apr 17, 2019

Everyone was very efficient and professional. Dr.Shao himself came into the waiting room to greet me.

Reviewed on Apr 15, 2019

Dr. Shao is the Greatest! Very courteous, professional and caring. I could not ask for a better Doctor.

Reviewed on Apr 3, 2019

Dr. Shao was very professional, kind and explained the diagnosis thoroughly.

Reviewed on Mar 22, 2019

excellent experience. Dr.. Shao is one of the kindest and caring Dr. I have met. His work and mannerisms is beautiful.

Reviewed on Mar 13, 2019

Dr. Shao is a patient's dream. His professionalism and his sincere caring for patients is just wonderful.

Reviewed on Mar 13, 2019

Time was taken to answer my questions and concerns. Dr. Shao himself could teach other physicians how to treat and deal with patients. I couldn't have been more impressed.

Reviewed on Mar 13, 2019

Dr. Shao was very courteous, professional and put me at ease. He knew my issue immediately and explained thoroughly.

Reviewed on Mar 6, 2019

Felt at ease talking to Dr Shao regarding the procedure and circumstances after the surgery. He was warm and friendly

Reviewed on Mar 4, 2019

dr shao is a very kind and caring doctor

Reviewed on Mar 1, 2019

I already have recommended Dr. Shao to a new patient. He is wonderful. Not only is he highly competent, but he seems to remember me although I come in for my checkup only once a year. His explanations are very clear and to the point.

Reviewed on Feb 25, 2019

Dr Shao is a rare doctor at the clinic, - polite , concerned, takes his time, patient with this difficult patient

Reviewed on Feb 25, 2019

Dr. Shao is amazing!! He is very thorough and cares about his patients!

Reviewed on Feb 25, 2019

I will recommend Dr. Shao to all my friends and family!

Reviewed on Feb 20, 2019


Reviewed on Feb 11, 2019

Dr. Shao is a great listener and an excellent physician

Reviewed on Jan 16, 2019

Dr Shao is wonderful - listens & cares

Reviewed on Jan 7, 2019

Dr. Shao is the most caring,understanding,and humble Dr.I have ever met

Reviewed on Dec 26, 2018

Dr. Shoa was so nice and caring. I even asked the girl who scheduled my surgeries if he was alway like that and she said, yes. always.

Reviewed on Dec 14, 2018

This was a first visit to this office, institute and provider. It could not have been better. I left feeling confident that Dr. Jack Shao was highly trained, appeared totally eager and prepared to meet, welcome, listen, advise and educate me.

Reviewed on Dec 10, 2018

Dr Jack Shao is a superstar! Knowledgeable, polite, organized, communicative, compassionate, friendly, punctual, and above all, highly skilled. Interacting with him and his team, and seeing how they all respond to his leadership, inspires total confidence in the quality of care being administered. The Cole Eye Institute should do whatever is necessary to retain Dr Shao for as long as he wants to practice there. I have already recommended him to friends and family -- without hesitation.

Reviewed on Dec 10, 2018

Dr. Jack Shao and everyone else at the Beachwood Cole eye center were extremely kind, efficient, and attentive. I have had a most excellent experience through the entire process of getting my eyes examined and getting cataract surgery. I highly recommend Dr.. Jack Shao and the rest of the team!

Reviewed on Dec 10, 2018

Technicians always did their best to answer my questions and I felt that they appropriately deferred questions that the Dr. needed to answer.

Reviewed on Nov 16, 2018

My experience with Dr. Shao has been very satisfying. He listens carefully and discusses all the details. I have every reason to believe he is genuinely concerned with all aspects of the care he will determine and seems like he is what I would call 'top shelf'.

Reviewed on Nov 9, 2018

Dr. Shao is a very good doctor. He is a good listener and is very concerned about your health & well being.

Reviewed on Nov 7, 2018

I really like Dr. Shao he is always pleasant nice personality and answer all my questions.

Reviewed on Nov 7, 2018

first time with Dr Shao nice and respectful knowledgeable

Reviewed on Nov 5, 2018

Dr. Shao was so incredibly busy that it was no wonder the wait time was so long. It seemed as if he was seeing way too many patients.Despite that, he was gracious, respectful and helpful. I found myself feeling sorry for him because of the number of patients he was expected to see. I don't know how he does it!

Reviewed on Oct 22, 2018

Dr. Shao has always been accommodating, I made my 1st appt with him as an emergency visit, since then it has been a very easy process with him & his staff to be cared for.

Reviewed on Oct 22, 2018

Dr. Shao instructions have been very clear to myself as well as when my husband is with me

Reviewed on Oct 22, 2018

because of my prior surgeries I am more careful with my care & medical hygiene but that has not been a concern with Dr. Shao or his staff, I can't thank Dr. Shao enough for all he's done to bring that extra calm & compassion that he brought to my vision, I am truly grateful to him for being who is is, especially the soft compassionate voice that makes all of my visits seem alright

Reviewed on Oct 8, 2018

Dr. Shao is the best Dr. I have seen he is caring, and very thorough. a great listener. His staff is great as well.

Reviewed on Sep 24, 2018

vvert efficient/ my husband'eye Dr. and thought I needed to have my eyes checked. coming back for treatment

Reviewed on Sep 19, 2018

The receptionists and nurses were very kind and paid close attention to my records. Dr. Shao made me feel confident in his skills. He explained everything and put me at ease. Dr. Shao led his tea. Through each step of the surgery making sure the team was well aware of the procedures. Each visit was handled professionally with a pleasant and caring personality. I have recommended the Cole Eye Clinic and Dr. Shao to many people.

Reviewed on Sep 19, 2018

Dr. Shao listened to my concerns about the medicines. He handled my allergies with care and concern. I had excellent care.

Reviewed on Aug 29, 2018

Dr Shaq was excellent he's very caring and sweet

Reviewed on Aug 22, 2018

Dr. Shao is an excellent physician who has an incredible bedside manner. You can tell how he cares for his patients by the way he approaches them. He is one of, if not my favorite physician at the Clinic.

Reviewed on Aug 20, 2018

Great experienced Doctor had a nice chat very informative and everything worked out great.

Reviewed on Aug 20, 2018

Dr. Shao is excellent.

Reviewed on Aug 20, 2018

Dr. Shao is an excellent doctor. When I needed an eye doctor a friend told me about the Cole Eye Clinic. My husband took me to the Eye Clinic and we talked to the appointment personnel. They were very helpful about getting an appointment with Dr. Shao. I had cataracts removed in 2 operations. I could see on the way home. I have recommended both the Cole Eye Clinic and Dr. Shao to my friends.

Reviewed on Aug 13, 2018

really liked Dr. Shao. would see him again.

Reviewed on Aug 8, 2018

Dr. Hsao is a very caring and nice physician. He cares about you.

Reviewed on Jul 27, 2018

great experience! Fabulous,caring,physician!!

Reviewed on Jul 16, 2018

Dr.Chao is very caring and knowledgeable.

Reviewed on Jun 20, 2018

definitely love love Dr. Chao!!! Best doctor! listens well. explains things clearly. very courteous. spends time with patients.

Reviewed on Jun 13, 2018

I absolutely loved this doctor and his staff. will definitely recommend others. I like when things are explained to me.

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