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Department Ophthalmology
Primary Location Cleveland Clinic Main Campus
Type of Doctor Adults Only
Languages Chinese, English
Surgeon Yes
Locations
Cleveland Clinic Main Campus
Primary Location

Cleveland Clinic Main Campus

Appointment:
216.839.4015
Desk:
216.839.4015
Fax:
216.292.5544

Additional Locations

Specialties & Treatments

Treatment & Services

  • Cataract Surgery
  • Ophthalmic Surgery
View all 2 Treatment & Services +

Specialty in Diseases & Conditions

  • 20/20 Vision
  • Astigmatism
  • Cataracts and Cataract Surgery
  • Glaucoma
  • Ocular Health
  • Presbyopia
  • Refractive Errors
View all 7 Specialties +
Insurance

Insurance

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View All Plans
Education & Professional Highlights

Education & Professional Highlights

Appointed
2015

Education & Fellowships

Residency - Cleveland Clinic
Ophthalmology
Cleveland, OH USA
2015

Internship - Akron City Hospital
Transitional Medicine
Akron, OH USA
2012

Medical Education - Case Western Reserve University
Cleveland, OH USA
2011

Undergraduate - University of Florida
Gainesville, FL USA
2006

Certifications

  • Ophthalmology
Research & Publications

Research & Publications

See publications for Jack Shao, MD.

(Disclaimer: This search is powered by PubMed, a service of the U.S. National Library of Medicine. PubMed is a third-party website with no affiliation with Cleveland Clinic.)

Industry Relationships

Industry Relationships

Cleveland Clinic physicians and scientists may collaborate with the pharmaceutical or medical device industries to help develop medical breakthroughs or provide medical expertise or education. Cleveland Clinic strives to make scientific advances that will benefit patient care and support outside relationships that promise public benefit. In order for the discoveries of Cleveland Clinic physicians' and scientists' laboratories and investigations to benefit the public, these discoveries must be commercialized in partnership with industry. As experts in their fields, Cleveland Clinic physicians and scientists are often sought after by industry to consult, provide expertise and education.

To assure professional and commercial integrity in such matters, Cleveland Clinic maintains a program that reviews these collaborations and, when appropriate, puts measures in place to minimize bias that may result from ties to industry. Cleveland Clinic publicly discloses the names of companies when (i) its physicians/scientists receive $5,000 or more per year (or, in rare cases, equity or stock options) for speaking and consulting, (ii) its physicians/scientists serve as a fiduciary, (iii) its physicians/scientists receive or have the right to receive royalties or (iv) its physicians/ scientists hold any equity interest for the physician's/scientist's role as inventor, discoverer, developer, founder or consultant.* In publicly disclosing this information, Cleveland Clinic tries to provide information as accurately as possible about its physicians' and scientists' connections with industry.

As of 9/13/2019, Dr. Shao has reported no financial relationship with industry that is applicable to this listing. In general, patients should feel free to contact their doctor about any of the relationships and how the relationships are overseen by Cleveland Clinic. To learn more about Cleveland Clinic's policies on collaborations with industry and innovation management, go to our Integrity in Innovation page.

Public Health Service-Reportable Financial Conflicts of Interest. Cleveland Clinic scientists and physicians engage in basic, translational and clinical research activities, working to solve health problems, enhance patient care and improve quality of life for patients. Interactions with industry are essential to bringing the researchers' discoveries to the public, but can present the potential for conflicts of interest related to their research activities. Click here to view a listing of instances where Cleveland Clinic has identified a Public Health Service (PHS)-Reportable Financial Conflict of Interest and has put measures in place to ensure that, to the extent possible, the design, conduct and reporting of the research is free from bias.

* Cleveland Clinic physicians and scientists subscribe to the guidance presented in the PhRMA Code on Interactions with Healthcare Professionals and the AdvaMed Code of Ethics on Interactions with Health Care Professionals. As such, gifts of substantial value are generally prohibited.

Patient Satisfaction Reviews

389 Patient Satisfaction Reviews

The Patient Satisfaction Rating is an average of all responses to the care provider related questions shown below from our nationally-recognized Press Ganey Patient Satisfaction Survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question.

Responses are measured on a scale of 1 to 5 with 5 being the best score.

The comments are submitted by patients and reflect their views and opinions. The comments are not endorsed by and do not necessarily reflect the views of Cleveland Clinic.

Overall Star Ratings
4.9 out of 5
Explains 4.9
Courtesy, Respect & Concern 4.9
Patient Rating of Doctor 4.9

101 Patient Comments

Reviewed on Mar 9, 2020

Dr. Shao is empathetic, professional and a stabilizer when I'm nervous. I truly value him as my doctor.

Reviewed on Mar 6, 2020

Dr. clearly explained our next step in detail . I felt very comfortable,about my upcoming procedure

Reviewed on Mar 2, 2020

Dr Chao is among the few physicians I have ever experienced that was clear on my examination and treatment. very impressive physician.

Reviewed on Feb 26, 2020

I have never had a kinder, gentler, more caring and attentive physician/surgeon! I have referred my entire family to him!

Reviewed on Feb 26, 2020

Everyone very professional. Love Dr. Shao. He is very concerned about my vision and very knowledgeable.

Reviewed on Feb 21, 2020

Dr. Jack Shao is the kindest, most knowledgeable, and patient physician my husband & I have had the pleasure of meeting. I would most highly recommend Dr. Shao.

Reviewed on Feb 19, 2020

One of the best doctors I have ever met!

Reviewed on Feb 3, 2020

The Doctor is great! very thorough and very professional!

Reviewed on Jan 20, 2020

I was very pleased with the excellent care from Dr. Shao. He was considerate and explained the procedure and made me feel relaxed . I am very pleased with the outcome.

Reviewed on Jan 20, 2020

Dr. Shao was extremely professional and kind.

Reviewed on Jan 20, 2020

great doctor

Reviewed on Jan 15, 2020

Dr Shao is a fabulous surgeon, explains everything, very compassionate, gave me new eyes

Reviewed on Jan 13, 2020

Love Dr Shao, his staff included. After what I've been thru locally I couldn't wait for the chance to get back up to Cleveland, I can truly trust the care I receive

Reviewed on Jan 3, 2020

Dr Shao is a great physician!

Reviewed on Dec 20, 2019

Dr. Shao, nurses and assistance were always attentive to any questions or concerns I had.

Reviewed on Dec 13, 2019

good doctor

Reviewed on Dec 6, 2019

Very good experience. Although a 6 mo. follow up visit, the Dr. was as direct and informed about my past and present health status and did not hesitate to make suggestions for improvement as well as suggestions to maintain good vision. I felt his comments were not generic but specific to me and my state of health. Thanks Dr. Shao. See you next visit

Reviewed on Dec 4, 2019

can't speak highly enough of Dr Shao and his care thus far

Reviewed on Dec 2, 2019

Liked Dr. Shao very much

Reviewed on Dec 2, 2019

Dr. Shao is Excellent Doctor is "Excellent

Reviewed on Dec 2, 2019

Dr. Shao is an excellent Doctor

Reviewed on Nov 27, 2019

This is a demeaning, arrogant, RUDE, individual who should not be involved with patient care. He is condescending, callous, cold and insolent. For him to feel comfortable to be so utterly mean is stunning and incomprehensible. I was not able to follow him and what he was trying to tell me as he was too busy giving me worst case scenarios rather than focusing on the situation I came in with and also talking out of both sides of his mouth. I was not clear on how I needed to address my eye situation. I found him not to be trustworthy as a result of how mean he was to me. How do you trust someone who obviously cannot even "fake it" and be professional for the 2 minutes he interacted with me? I found myself questioning how someone that blatantly demeaning and inappropriate has my best interests at heart. And the question is why? What is inside of him that he felt comfortable to treat me like that? Why do you employ someone who is not willing to provide appropriate and compassionate care. You have a serious issue with this "provider's" behavior. The takeaway from this is that your department must be desperate for eye doctors - that is the only reason I can think of that this person has a job let along a job interacting with poor patients like me.

Reviewed on Nov 25, 2019

Dr Shao was wonderful attentive kind funny and so informative. We are grateful to have been referred to him. he is fabulous all the way around!!

Reviewed on Nov 22, 2019

Dr Shao is extremely professional, he leaves no doubt you are in very competent hands. Well done not many people can do the same.

Reviewed on Nov 20, 2019

Dr. Shao is wonderfully caring and makes you feel that your concerns are being addressed.

Reviewed on Nov 18, 2019

Dr. Shao is amazing

Reviewed on Nov 18, 2019

Dr. Shao is wonderful.

Reviewed on Nov 15, 2019

Dr. Shao is the best! He is very genuine and personable and makes you feel like you are in good hands. I told him I am recommending him to my friends and praising him as an excellent doctor!

Reviewed on Nov 15, 2019

I feel very fortunate that Dr. Shao is my surgeon. I came to him with a rare problem and he was caring, respectful and thoroughly discussed the proposed treatment. He also followed my recovery with a phone call when I had questions after surgery. I would definitely recommend Dr. Shao.

Reviewed on Nov 13, 2019

Dr Shao patient care is superb! excellent bedside manners

Reviewed on Nov 11, 2019

The doctor always very professional and helpful

Reviewed on Nov 11, 2019

Dr. Shao has been a much needed improvement in the care of my vision. From listening, examining, and giving care, I couldn't ask for more. He is much appreciated. I will be sending the rest of my family here also

Reviewed on Nov 11, 2019

Dr. Shao has been great, as I stated earlier. He keeps the appointment conversational. he is straightforward with his recommendations, and he explains what's going on. I appreciate him very much.

Reviewed on Oct 28, 2019

Dr Shao is the most courteous and professional doctor I have ever been to

Reviewed on Oct 23, 2019

My experience with Dr Shao and his staff was excellent. Dr Shao was very professional, knowledgeable, compassionate and accommodating. Dr Jack Shao has been my parents', aunts' and uncles' physician and we trust him with our lives! He is simply the best!!!

Reviewed on Oct 23, 2019

Dr Jack Shao is my parents', aunts and uncles' physician and he is the best! He is extremely knowledgeable, welcoming, compassionate and treats us like family. We continue to refer him to sll our friends and family.

Reviewed on Oct 21, 2019

im very impressed with Dr. Shao's professionalism and personable habit. he clearly enjoys what he does, which is good for a patient to see.

Reviewed on Oct 16, 2019

Dr. Shao is likely the best doctor I have ever had. Not only did he make an active effort to try and solve my issues, he is literally the kindest listener and has the sweetest disposition. I walked out of his office feeling extremely hopeful, and I only have him to thank for that.

Reviewed on Oct 9, 2019

Would definitely recommend *Dr. Shao!

Reviewed on Oct 9, 2019

Very pleased with my visit to Dr Shao. I will definitely use him for my future eye care appointments. He was recommended by my wife.

Reviewed on Oct 9, 2019

Dr. Shao and his staff are excellent. He is knowledgeable with a friendly manner that exudes the utmost confidence in him as a physician and leader of his team. I was treated by an ophthalmologist on the East Coast for several years who was considered one of the best of the best by his peers and I would rank Dr. Shao in the same category. A terrific doctor to say the least.

Reviewed on Oct 9, 2019

Dr. Shao was extremely competent and caring. He is the most responsive medical provider I have ever experienced. He responded to my messages on My Chart very quickly and with pertinent and helpful advice.

Reviewed on Sep 23, 2019

Dr. Shao is a class act professional. I have recommended him to several people. None of my colleagues went to him for cateract surgery this year and my husband hand. both eyes done this past spring.

Reviewed on Sep 23, 2019

I continue to recommend Dr. Shao and his staff for eye surgery.

Reviewed on Sep 20, 2019

Dr. Shao was the best from the minute he approached me his appearance was out standing firm hand shack very professional a smile on his face and he was very concerned about my issues. Please tell him I will be back and thank you

Reviewed on Sep 18, 2019

I have recommended Dr Shao to others.

Reviewed on Sep 16, 2019

Dr Shao is wonderful

Reviewed on Sep 16, 2019

Dr. Shao is very professional and knowledgeable. He explained my test results, answered any questions I had and put my fears and anxieties to rest concerning treatment of my eye condition.

Reviewed on Sep 11, 2019

Dr. shao is very friendly and professional as is the entire staff.

Reviewed on Aug 26, 2019

I have already recommended Dr. Shao to several people. He is a great doctor. Really cares about his patients and always has and takes time going over his findings/concerns/treatment etc.

Reviewed on Aug 21, 2019

Doctor Shao is AWESOME! He took time to hear my concerns and he explained my condition in terms I could easily understand......... getting old sucks. He was very empathetic.

Reviewed on Aug 21, 2019

Appointment initiated in office of last visit with Dr and continued via My Chart; no phone calls involved.

Reviewed on Aug 21, 2019

Dr was very professional, caring, un-rushed, answered all questions and concerns, gave clear explanation and assessment

Reviewed on Aug 19, 2019

doctor was one of the nicest doctors I have ever met

Reviewed on Aug 14, 2019

Dr. Shao and his staff were all very professional and nice and willing to assist with any issue

Reviewed on Aug 12, 2019

Dr. Shao made me feel comfortable with the process and his experience.

Reviewed on Jul 31, 2019

He is a very nice Doctor, I really appreciate all his care

Reviewed on Jul 29, 2019

Dr. Zhao is excellent extremely courteous physician . I would highly recommend him

Reviewed on Jul 22, 2019

Dr.Shoa is a fantastic eye doctor!!!

Reviewed on Jul 22, 2019

Entire experience was great! If I lived in Cleveland full-time, I would feel very happy to use this facility for all of my ophthalmology needs. Dr Jack Chaio was wonderful! Parking was easy, the facility was modern and clean, and all staff were friendly and efficient.

Reviewed on Jul 22, 2019

Dr Shao is an excellent provider along with supporting staff.

Reviewed on Jul 15, 2019

Dr. Shao is a wonderful, friendly, knowledgeable and considerate professional. His care of my entire family is appreciated.

Reviewed on Jul 15, 2019

I will schedule with Dr. Shao again.

Reviewed on Jul 15, 2019

Dr. Shoa was excellent!

Reviewed on Jul 12, 2019

so relieved that Dr Shao's expertise and demeanor were as terrific as the patient's comments portrayed them to be.

Reviewed on Jul 10, 2019

Dr Jack Shao is a compassionate doctor with excellent communication skills. He was comfortable and very pleasant while talking to my mom (who has Alzheimer's) and I

Reviewed on Jul 10, 2019

Dr Shao excellent. He's curtious and explained things so they are really understood. He is very informative, professional, and friendly

Reviewed on Jul 8, 2019

Dr. Shao was incredible helpful and caring. Kudos for this awesome colleague!

Reviewed on Jul 8, 2019

Dr. Shau was excellent. Listened well, All questions answered clearly.

Reviewed on Jul 3, 2019

excellent experience with an outstanding doctor.

Reviewed on Jul 3, 2019

My wife and I had our surgery done by Dr. Shao. We have recommended him to several of our friends.

Reviewed on Jul 3, 2019

One of my wife's colleagues had her surgery done by Dr. Shao at the same time I had my second eye done.

Reviewed on Jul 3, 2019

I love Dr. Shao! He's genuinely concerned about his patients. There are only two Doctors at the Clinic who really seem to care about me and took the time no matter how busy they were, to make sure that I understood what my condition was and how it was going to be treated. Those were Dr.'s Shao and Dr. Umesh Khot.

Reviewed on Jul 3, 2019

I had to be seen immediately because I had just gotten out of the hospital, so the young lady just fit me in. I was surprised that Dr. Shao, himself, came out to tell me that it would be just a few mins. I thought that I would be there for a long time, but it was only a few mins. before he called me in. His staff was also very courteous and pleasant.

Reviewed on Jun 28, 2019

I can't say enough about Dr. Shao. I have not come across a physician or care provider so present, tuned in, good listener, excellent explain her, giving full information about choices, sensitive, caring. I would absolutely recommend him to anyone One of the best I have experienced

Reviewed on Jun 24, 2019

I know that I could find a Clinic doctor closer to home; but I'm willing to travel to see Dr. Shao.

Reviewed on Jun 24, 2019

Very pleased with my overall appointment. This was my first experience with Dr. Shao and was exceptionally pleased with the time he took with me and his personality as well as his expertise.

Reviewed on Jun 21, 2019

Dr Shao is an excellent doctor, he listens to your concerns and explains everything step by step. All team members were great.

Reviewed on Jun 17, 2019

I would highly recommend this provider.

Reviewed on May 31, 2019

excellent doctor. His kindness and gentleness when talking DIRECTLY to my daughter, who is developmentally disabled, is ALWAYS a pleasant experience for ALL of us. His "bedside manner" is like a breath of fresh air. He is exceptional.

Reviewed on May 20, 2019

Dr and assistants were excellent. I received a better diagnosis that previous eye Dr without using expensive unnecessary equipment... obviously my previous Dr was milking me and my insurance Co.I am so glad I switched and look forward to future care from Dr Shao!

Reviewed on May 20, 2019

Great experience. All employees were super nice ! Love the doc !

Reviewed on May 20, 2019

Dt. Shao is one of the nicest Doctors I have ever had.

Reviewed on May 17, 2019

THIS PHYSICIAN AND HIS ASSOCIATES ARE EXCEPTIONAL

Reviewed on May 15, 2019

Dr. Shao is a wonderful, caring doctor. He listens to what you say and explains everything in easy to understand terms.

Reviewed on May 13, 2019

I was unhappy with my experience. My provider kept expressing how shocked he was about my diagnosis, due to my age. After expressing how shocked he was, he then stated, "Are you healthy? You're too young to be diagnosed with this", which was insensitive to me. Also, my diagnosis is not that uncommon amongst ppl my age.

Reviewed on May 13, 2019

Dr. Shao is an excellent doctor. He is extremely knowledgeable and friendly. Dr. Shao explains my conditions and answers my questions in a simple-to-understand and thorough way that I have not experienced in the medical field often. You can tell he is truly passionate about ophthalmology and legitimately cares about his patients. I would highly recommend Dr. Shao to any individual looking for a great ophthalmologist as he is one of the best doctors I have seen as a patient.

Reviewed on May 1, 2019

the dr. is very professional and took time to explain what I needed to know. I am very satisfied

Reviewed on May 1, 2019

this dr is very kind, knowledgeable and helpful!

Reviewed on Apr 29, 2019

ok, this was a routine eye appointment. I had no problems or special issues to discuss. my spouse made my appointment as Dr Jack is not accepting new patients. he is Fantastic and I am thrilled to be a patient!

Reviewed on Apr 22, 2019

Dr. Shao is a compassionate, skilled & kind Doctor! I felt like I was a very important patient! he's amazing

Reviewed on Apr 22, 2019

Dr Shao makes me feel like a life time friend

Reviewed on Apr 22, 2019

Dr.Shao is the most caring best Dr I know really glad he is my Doctor

Reviewed on Apr 19, 2019

Dr Shao is a truly exceptional doctor and human being!

Reviewed on Apr 17, 2019

Everyone was very efficient and professional. Dr.Shao himself came into the waiting room to greet me.

Reviewed on Apr 15, 2019

Dr. Shao is the Greatest! Very courteous, professional and caring. I could not ask for a better Doctor.

Reviewed on Apr 3, 2019

Dr. Shao was very professional, kind and explained the diagnosis thoroughly.

Reviewed on Mar 22, 2019

excellent experience. Dr.. Shao is one of the kindest and caring Dr. I have met. His work and mannerisms is beautiful.

Reviewed on Mar 13, 2019

Dr. Shao is a patient's dream. His professionalism and his sincere caring for patients is just wonderful.

Reviewed on Mar 13, 2019

Time was taken to answer my questions and concerns. Dr. Shao himself could teach other physicians how to treat and deal with patients. I couldn't have been more impressed.

Reviewed on Mar 13, 2019

Dr. Shao was very courteous, professional and put me at ease. He knew my issue immediately and explained thoroughly.

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