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Department Ophthalmology
Primary Location Cleveland Clinic Main Campus
Type of Doctor Adults Only
Languages Chinese, English
Surgeon Yes
Cleveland Clinic Main Campus
Primary Location

Cleveland Clinic Main Campus


Additional Locations

Specialties & Treatments

Treatment & Services

  • Cataract Surgery
  • Eye Examinations
  • Ophthalmic Surgery
  • Ophthalmology
View all 4 Treatment & Services +

Specialty in Diseases & Conditions

  • 20/20 Vision
  • Astigmatism
  • Cataract and Intraocular Lens Implantation in Cataract Surgery
  • Cataracts
  • Cataracts and Cataract Surgery
  • Eye Care Facts for Older Americans
  • Glaucoma
  • Ocular Health
  • Ocular Injuries
  • Presbyopia
  • Refractive Errors
View all 11 Specialties +


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Education & Professional Highlights

Education & Professional Highlights


Education & Fellowships

Residency - Cleveland Clinic
Cleveland, OH USA

Internship - Akron City Hospital
Transitional Medicine
Akron, OH USA

Medical Education - Case Western Reserve University
Cleveland, OH USA

Undergraduate - University of Florida
Gainesville, FL USA


  • Ophthalmology
Research & Publications

Research & Publications

See publications for Jack Shao, MD.

(Disclaimer: This search is powered by PubMed, a service of the U.S. National Library of Medicine. PubMed is a third-party website with no affiliation with Cleveland Clinic.)

Industry Relationships

Industry Relationships

Cleveland Clinic physicians and scientists may collaborate with the pharmaceutical or medical device industries to help develop medical breakthroughs or provide medical expertise or education. Cleveland Clinic strives to make scientific advances that will benefit patient care and support outside relationships that promise public benefit. In order for the discoveries of Cleveland Clinic physicians' and scientists' laboratories and investigations to benefit the public, these discoveries must be commercialized in partnership with industry. As experts in their fields, Cleveland Clinic physicians and scientists are often sought after by industry to consult, provide expertise and education.

To assure professional and commercial integrity in such matters, Cleveland Clinic maintains a program that reviews these collaborations and, when appropriate, puts measures in place to minimize bias that may result from ties to industry. Cleveland Clinic publicly discloses the names of companies when (i) its physicians/scientists receive $5,000 or more per year (or, in rare cases, equity or stock options) for speaking and consulting, (ii) its physicians/scientists serve as a fiduciary, (iii) its physicians/scientists receive or have the right to receive royalties or (iv) its physicians/ scientists hold any equity interest for the physician's/scientist's role as inventor, discoverer, developer, founder or consultant.* In publicly disclosing this information, Cleveland Clinic tries to provide information as accurately as possible about its physicians' and scientists' connections with industry.

As of 10/16/2021, Dr. Shao has reported no financial relationship with industry that is applicable to this listing. In general, patients should feel free to contact their doctor about any of the relationships and how the relationships are overseen by Cleveland Clinic. To learn more about Cleveland Clinic's policies on collaborations with industry and innovation management, go to our Integrity in Innovation page.

Public Health Service-Reportable Financial Conflicts of Interest. Cleveland Clinic scientists and physicians engage in basic, translational and clinical research activities, working to solve health problems, enhance patient care and improve quality of life for patients. Interactions with industry are essential to bringing the researchers' discoveries to the public, but can present the potential for conflicts of interest related to their research activities. Click here to view a listing of instances where Cleveland Clinic has identified a Public Health Service (PHS)-Reportable Financial Conflict of Interest and has put measures in place to ensure that, to the extent possible, the design, conduct and reporting of the research is free from bias.

* Cleveland Clinic physicians and scientists subscribe to the guidance presented in the PhRMA Code on Interactions with Healthcare Professionals and the AdvaMed Code of Ethics on Interactions with Health Care Professionals. As such, gifts of substantial value are generally prohibited.

Patient Satisfaction Reviews

498 Patient Satisfaction Reviews

The Patient Satisfaction Rating is an average of all responses to the care provider related questions shown below from our nationally-recognized Press Ganey Patient Satisfaction Survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question.

Responses are measured on a scale of 1 to 5 with 5 being the best score.

The comments are submitted by patients and reflect their views and opinions. The comments are not endorsed by and do not necessarily reflect the views of Cleveland Clinic.

Overall Star Ratings
4.9 out of 5
Explains 4.9
Courtesy, Respect & Concern 5
Patient Rating of Doctor 5

125 Patient Comments

Reviewed on Oct 18, 2021

It is a real pleasure to be treated by Dr. Shao. His vibrant personality and excellent bedside manner make visiting the doctor and enjoyable experience.

Reviewed on Oct 18, 2021

Dr. Shoa and the staff provide care and services that are top-notch! Always expectional!

Reviewed on Oct 11, 2021

Dr. Shao is an excellent doctor! He is very professional, friendly, down to earth. He listens and explains well.

Reviewed on Oct 11, 2021

Dr Shao is very friendly, patient and informative. He had reviewed and remembered my visit from 3 yrs prior.

Reviewed on Oct 11, 2021

Dr. Shao went out of his way to see me---much appreciated!

Reviewed on Oct 7, 2021

Dr spoke rapidly. Knew his stuff. I could repose confidence in him.

Reviewed on Oct 6, 2021

Dr. Shao is the ideal of what a doctor should be. He is the consummate professional, but so caring.

Reviewed on Oct 4, 2021

Excellent job. The doctor is the best.

Reviewed on Sep 29, 2021

Dr. Shao is superb. He listens, explains things well. And works with patient.

Reviewed on Sep 29, 2021

I have had no problems scheduling my appointments and any messages left concerning my appointments and procedures have been answered in a very timely manner. Messages sent to my physician ( Dr. Chao) on My Chart were also answered very quickly.

Reviewed on Sep 29, 2021

Dr. Shao made certain that I knew the benefits and risks of the procedures we discussed. I was very nervous to have my cataract surgery and very uncertain on the type of lenses I wanted. Dr. Shao was very patient with me throughout this process. The outcome of my surgery far exceeded my expectations. I cannot thank Dr. Shao enough for awesome vision I now have. I am ecstatic with the outcome of my cataract surgery!

Reviewed on Sep 29, 2021

Dr. Shao is top notch and professional, and genuinely interested in your concerns.

Reviewed on Sep 20, 2021

Dr. Shao always treats me with the utmost concern and respect. I am grateful for his kind, professional care.

Reviewed on Sep 20, 2021

Excellent doctor! My favorite of all of my doctors

Reviewed on Sep 15, 2021

Dr is great time & effort exceptional

Reviewed on Sep 15, 2021

Dr Chao the Best

Reviewed on Sep 8, 2021

My doctor was extremely great. He explained a lot of things about my eyesight and what I could expect in the future. He was very polite and amusing (friendly). I really liked that the doctor explained everything he was doing. Even though this was the first appointment with him I felt extremely comfortable and confident with him. I made a great choice.

Reviewed on Sep 8, 2021

I would recommend the doctor to others without any hesitation.

Reviewed on Aug 25, 2021

I have already recommended Dr. Shao as I am convinced he is the best of the best and the Cleveland Clinic should feel grateful to have him on staff.

Reviewed on Aug 25, 2021

Dr. Shao was prompt to the appointment - there was no wait at all after the technician completed the initial exam. Dr. Shao was very professional, kind, and thorough in explaining my condition. I would absolutely recommend him to others.

Reviewed on Aug 23, 2021

Dr. Shao was excellent, thorough, compassionate, knowledgeable and polite.

Reviewed on Aug 23, 2021

Dr. Shao has a quiet presence at all times. He speaks quietly but clearly.

Reviewed on Aug 23, 2021

Very nice doctor, very informative and detailed explanations. Great personality!

Reviewed on Aug 16, 2021

Dr Shao was so kind and helplful!!

Reviewed on Aug 12, 2021

Dr. Shao was extremely kind, professional and treated me with respect. Dr. Shao made me feel that he truly cared about me and the concerns I have with my vision. Dr. Shao went above and beyond as a Physician. I would highly recommend Dr. Shao.

Reviewed on Aug 11, 2021

In a follow-up call with Dr. Shao, he listened to me regarding a concern I had and worked with me to come up with an agreeable and satisfying solution which put my mind at ease.

Reviewed on Aug 6, 2021

Dr. Shao Is amazing in professionalism and courtesy. He explains things in a caring yet intelligent manner and makes sure that the patient understands.

Reviewed on Aug 4, 2021

Great doctor.

Reviewed on Aug 2, 2021

I am very pleased with your service. Dr Shao and his staff are great.

Reviewed on Aug 2, 2021

I absolutely love Dr Shao!

Reviewed on Aug 2, 2021

Dr Shao is an excellent care provider. He is so personable and shows he cares about you.

Reviewed on Aug 2, 2021

Dr. Shao is very kind, takes his time with you and explains things in a way that you understand.

Reviewed on Jul 26, 2021

Dr Shao was absolutely wonderful. I have no hesitancy with allowing him to perform my eye surgery.

Reviewed on Jul 26, 2021

Dr. Shao is wonderful. He is very detailed and provides step by step information on any procedures.

Reviewed on Jul 21, 2021

Dr. Shao is Cleveland Clinic treasure. He listens to the patient and is kind and caring. He reassured me regarding the surgery outcomes and answered any questions that I had. He truly cares about his patients!

Reviewed on Jul 21, 2021

Provider takes the time to explain diagnosis and treatment and prognosis

Reviewed on Jul 19, 2021

Dr Shao was very knowledgeable and easy to talk too. Really has a nice bedside manner.

Reviewed on Jul 12, 2021

*Dr. Shao is terrific! I have referred several friends to him.

Reviewed on Jun 30, 2021

Dr. Shao was so friendly, respectful and kind. He was very professional as well. Excellent care.

Reviewed on Jun 30, 2021

Dr. Shao is the kindest, professional Doc. He makes you feel like you are his favorite patient!

Reviewed on Jun 28, 2021

Dr. Shao is a wonderful physician. I appreciate his professionalism. He takes the time to listen to you and answer your questions.

Reviewed on Jun 28, 2021

Dr Shao is the nicest doctor I have ever seen at CCF.

Reviewed on Jun 28, 2021

I was not able to accompany dad on his most recent visit as his wife/my mother has recently entered hospice care and I needed to stay with her. However we have visited Dr Shao many times and I could stay with mom knowing Dad was in the best possible and most trustworthy hands. Others have commented and I wholeheartedly agree, that one could only wish other providers were as kind and compassionate and patient as Dr Shao. He is first and foremost a caring and kind human being. The clinic is very lucky to have him as are we. Patience with dad is essential due to his deafness and communication needs which are tedious in the best of circumstances. Dr S is the best!

Reviewed on Jun 24, 2021

have not scheduled actual appointment yet.just met with Dr., briefly after seeing Dr Loweder.

Reviewed on Jun 18, 2021

Dr. Shao and his staff,including Jill, are the best! Dr. Shao is caring, professional, answers all questions and I have complete confidence in his abilities. I am extremely glad he is my eye doctor and recommend him frequently to others.

Reviewed on Jun 18, 2021

Dr. Shao is an exceptional physician and I am so glad I found him. See comments in first section

Reviewed on Jun 14, 2021

Dr. Shao and his assistant were very thorough, professional and congenial.

Reviewed on Jun 9, 2021

Dr Shao is excellent. very professional while at the same time being very friendly and approachable. easy to ask questions of and provides well thought out answers. Highly recommend him.

Reviewed on Jun 7, 2021

Every experience I had with Dr. Shao or his office was a very good one.

Reviewed on Jun 7, 2021

I would recommend Dr. Shao to anyone who needed his or her eyes taken care of.

Reviewed on May 26, 2021

Dr. Shao is the best healthcare provider / medical professional I see. I only wish he could be cloned for as my PCP.

Reviewed on May 24, 2021

The two years since I saw him last have left their mark on this young doctor. His original energy and enthusiasm were gone, he was efficient and quick. I would have liked to hear about my autoimmune disease - things I did not know in order to ask. It is this pertinent information that leaves a lasting impression of a doctor. This time I was told nothing had changed, goodbye. But this disease is incurable ! and he could have told me what to watch out for as it can lead to irreversible blindness. But he is nonetheless a nice doctor.

Reviewed on May 19, 2021

My visit was very good. Dr Shao was extremely nice and professional.

Reviewed on May 19, 2021

Dr Shao and his staff was absolutely compassionate with my care so far. I would definitely recommend him to my friends and famiy.

Reviewed on May 12, 2021

I was concerned about the original appointment time of 345, and called the day before to see if I needed to reschedule in case dilation was necessary. The person with whom I spoke on that Tuesday said no they do it that late in the day all the time. The next morning, the day of my appointment, Dr. Shao called To discuss the reason I was coming in and he asked me to come in that morning and that he would make accommodation for me in case he needed to do a procedure. The staff was wonderfully accommodating in getting me in in the morning and my wait time was very short.

Reviewed on May 12, 2021

*Dr. Shao is everything that one wants and expects in a doctor. Exceptional.

Reviewed on May 6, 2021

I love my doctor and his colleagues nurse who helped me very well

Reviewed on Apr 26, 2021

Dr Shao... was sooooo great. he explained and educated me about my issue. made me feel very comfortable. I will definitely recommend him to my friends

Reviewed on Apr 26, 2021

have recommended Dr. Shao twice

Reviewed on Apr 26, 2021

Dr. Shao is so professional, patient and takes his time to explain and answer any and all questions with great knowledge, care and compassion. Thank you!

Reviewed on Apr 23, 2021

Dr is personable and caring and inspires trust.I really appreciate this as it is becoming a rare commodity these days.

Reviewed on Apr 22, 2021

Excellent scheduling experience. I didn't have a doctor in mind and the person on the phone listened to my concern and did their best to match me to a specialist. After a few says, someone obviously reviewed it and decided that wasn't the correct doctor, so I was referred to another. Very happy with that attention to detail to ensure noone's time was wasted.

Reviewed on Apr 22, 2021

If there was a 10 rating, I'd give that to Dr. Shao. I have never been so impressed by a doctor in my life. Dr. Shao called me several days before my appointment (himself) and asked me more questions about my issue so he could look into it before our visit to ensure he was ready. He really made me feel like I was being cared for by a person who cares. He actually is referring me to a specialist, but made sure to let me know that he wasn't abandoning me, he'd be happy to work with his colleague on my case as it's somewhat special. I am VERY impressed by this doctor. This is how medicine should be practiced. He's the gold standard. Thank you.

Reviewed on Apr 21, 2021

Dr. Shao was friendly and caring.

Reviewed on Apr 19, 2021

Dr Shao is the most dedicated caring provider at the Clinic. He has helped me on eye emergencies or the weekend and holidays.

Reviewed on Apr 19, 2021

I have already set up appointments for my husband because of our complete trust in Dr. Shao and CC

Reviewed on Apr 19, 2021

scheduling was fine. Dr Shia is amazing.

Reviewed on Apr 19, 2021

without reservation Dr Shoa is the most engaging caring and personable doctor I have ever met.

Reviewed on Apr 15, 2021

Dr. Shao made me feel very comfortable and at ease about prospective surgery. He was very professional as well as prompt and courteous.

Reviewed on Apr 15, 2021

Dr. Shao calmed my every anxiety regarding this visit and my prospective surgery.

Reviewed on Apr 14, 2021

This was my first appointment with Dr Shao and I was impressed. The doctor and everyone on his staff was most helpful and courteous.

Reviewed on Apr 12, 2021

*Dr. Shao is world-class. I owe my eyesight to him. Could not have asked for a better surgeon.

Reviewed on Apr 8, 2021

very impressed with Dr Jack Shao. He personally greeted me in the waiting area. very personable, caring , yet to the point and explained the pathophysiology of my condition and the outcome after the treatment very well. eager to answer any questions that I may have had.

Reviewed on Apr 8, 2021

Dr. Shao was very respectful. He listened well and gave me useful information.

Reviewed on Apr 7, 2021

I felt very relieved and relaxed once the assistant explained to me what would take place . I hadn't seen a eye doctor in over 10 years . Dr Shao was very understanding and explained in detailed what he saw and how the floater happen. Told me what to look for as far as any changes that if happen would need for me to contact them . I felt I was given the needed information to refer back to encase things were to have gotten worst . I left the office and when I got home I was telling my sister who is 9 years older and have worn glasses since she was a infant how I felt with the treatment and care I received at this office.

Reviewed on Apr 7, 2021

Dr. Shao goes out if he way to make a person feel comfortable and answers any questions that a person might. He explained in detail about the surgical procedure.I am so glad I chose him as my physician and surgeon!

Reviewed on Apr 5, 2021

Dr Shao is excellent. i wish all of my medical providers were as caring as him

Reviewed on Mar 31, 2021

Very good visit. Very nice and pleasant doctor

Reviewed on Mar 31, 2021

Dr. Shao has the best doctor-patient manner I have ever encountered. He has impeccable manners which he combines with a comfortable combination of concern, humor and easily understandable descriptions and directions. And due to his skill, I now have 20-20 vision.

Reviewed on Mar 29, 2021

dr. Shao is an extraordinary skilled and kind physician. I could not be more pleased.

Reviewed on Mar 25, 2021

Dr. Jack Shao did an awesome job clearing up my right eye. He is a huge asset to the Cole Eye Institute. I would highly recommend him to my family and friends!

Reviewed on Mar 22, 2021

Dr. Shao and his staff are A-one

Reviewed on Mar 22, 2021

Dr Shao is awesome!

Reviewed on Mar 19, 2021

Dr S. is always pleasant, very professional, very precise and considerate in explaining any aspects directly related to the patient.

Reviewed on Mar 18, 2021

It is a real pleasure meeting with Dr. Shao. He is clearly knowledgeable, answers all questions, and is a truly nice person

Reviewed on Mar 17, 2021

The doctor was extremely supportive and sympathetic. Can't say enough about how wonderful his manner was.

Reviewed on Mar 8, 2021

Dr. Shao is very professional

Reviewed on Mar 8, 2021

Dr. Shao is extremely courteous, efficient with time and readily responded to all my questions and concerns.

Reviewed on Mar 3, 2021

I would definitely tell people about my experience with this doctor and nurses

Reviewed on Mar 3, 2021

My first time scheduling an appointment on-line. It was pretty easy, and Dr. Shao had appointments available. My problem with the Clinic is that most specialist appointments are only available several months in the future.

Reviewed on Mar 3, 2021

I have seen Dr. Shao several times for general, eye aging concerns. He has been top notch every time.

Reviewed on Feb 22, 2021

If I could rate Dr. Shao higher than a 5, I would. He is so thorough and patient. He seems just as pleased with my progress as I am and is not rushed when providing care. He is the best!

Reviewed on Feb 22, 2021

I can not say enough good things about Dr. Shao this is the first time I met him . He is so caring, treated me like an old friend quickly figured out my problem came up with a treatment plan a follow up plan and really put my mind at ease he embodies all the qualities you want in a doctor. He is a great asset to the CCF. Thank you Dr. Shao

Reviewed on Feb 17, 2021

Dr. Shao will now be my Opthamologist. He is excellent and provides outstanding details regarding issues, how to proceed and next steps.

Reviewed on Feb 15, 2021

Dr. Shao is a very pleasant, caring doctor. He explains everything throughly and I have recommended him to others

Reviewed on Feb 10, 2021

Doctor was very kind and compassionate! and knowledgeable about my cataract issues. He sincerely wanted to help me.

Reviewed on Feb 8, 2021

Dr. Shao makes you feel at ease. I trust him, he talks to you as if you were a friend, and I like that, Always a good experience.

Reviewed on Feb 1, 2021

the dr is the most professional and courteous of all those at the clinic. every dr would do well to emulate him. none better. if he were to leave, I would follow him.

Reviewed on Jan 29, 2021

I was running late and between cases, Dr. Shao was accommodating and very thorough and was able to still get me out on time. I would refer him to anyone. Excellent overall!

Reviewed on Jan 25, 2021

I asked the scheduling person for a nice doctor, and she offered Dr. Shao.

Reviewed on Jan 25, 2021

Dr. Shao is such a wonderful, caring doctor. I am thrilled that I have become his patient as I am older now and eye problems are more apt to start. He has already been recommended by me to two friends.

Reviewed on Jan 25, 2021

Dr. Shao was extremely polite and warm. Very easy to talk to. When I let him know that I have as wearing hearing aids...he pulled his chair over to me so I could see his face and hear him one has ever done that before. To show such consideration!Dr. Shao explained everything to me which was nice. Sometimes doctors only explain the minimum to you. He took the time to not only explain things but made sure that I understood them. He made sure to answer any questions that I had. Probably the best doctors appointment I ever had!

Reviewed on Jan 21, 2021

I had qualms about having eye surgery. On the way to Dr Shao's office, I was already formulating the responses I will be giving him in order to delay the inevitable. But, when I was ushered into his office, there he was, welcoming me. Warm and friendly. As if we're meeting for tea. It's always been the other way around from my experience. The physician coming in last into the exam room. And, amazingly, he did not disappoint. He was knowledgeable and thoroughly attentive to my concerns. He did put me at ease. I made the decision then that he can operate on my eyes. Thank you.

Reviewed on Jan 18, 2021

great group and Dr Shao is veery good

Reviewed on Jan 18, 2021

Dr Shao is one of the best doctors I've ever been to

Reviewed on Jan 18, 2021

excellent nurse and Doctor.

Reviewed on Jan 13, 2021


Reviewed on Jan 11, 2021

dr Shao is the very best

Reviewed on Jan 7, 2021

Dr. Chow is AWESOME!!!! The complete staff at the eye center is wonderful. Thank you

Reviewed on Dec 28, 2020

Dr. Shall is very respectful of my concern and needs.

Reviewed on Dec 28, 2020

Dr. Shao is a wonderful physician. I would gladly recommend him to any family or friends needing eye surgery.

Reviewed on Dec 16, 2020

*Dr. Jack Shao was superlative in all respects; truly an outstanding professional!!!!!

Reviewed on Dec 16, 2020

I have 100% total confidence in my doctor. Nothing more needs to be said

Reviewed on Dec 16, 2020

Doc was very nice in explaining problem clearly.

Reviewed on Dec 14, 2020

Dr. Jack Shao is wonderful. He is engaging and very knowledgeable and professional.

Reviewed on Dec 9, 2020

Dr. Shao is a very patient, compassionate, kind person. He was very understanding when I was concerned about an issue a day or so before surgery.

Reviewed on Dec 9, 2020

Dr Shao is awesome. He is patient and always energetic in a positive way. very easy to discuss things with him

Reviewed on Dec 3, 2020

I was highly impressed by the care of Dr. Shao. Truly a very caring, informative and nice person. Took his time answering my questions and his demeanor was very professional.

Reviewed on Dec 2, 2020

Excellent experience; Dr. Shao was very professional and helpful in explaining the condition of the problem with my eyes.

Reviewed on Nov 30, 2020

Outstanding clinical care! Dr. Shao is very reassuring, easy mannered and informative. He takes his time and I never feel rushed.

Reviewed on Nov 25, 2020

The best Doctor and staff.

Reviewed on Nov 23, 2020

very concerned and efficient. Immediately made timely appointments with doctors for further evaluation.

Reviewed on Nov 18, 2020

Dr. is outstanding. Ive already recommend him.

Reviewed on Nov 18, 2020

If there was a higher rating than 5, I would give it to Dr. Shao. His expertise combined with his concern & patience in explaining everything is unmatched.

Reviewed on Nov 18, 2020

dr was so kind, reassuring and informative

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