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Department Ophthalmology
Primary Location Cleveland Clinic Main Campus
Type of Doctor Adults Only
Languages Chinese, English
Surgeon Yes
Locations
Cleveland Clinic Main Campus
Primary Location

Cleveland Clinic Main Campus

Appointment:
216.444.2020
Desk:
216.839.4015
Fax:
216.292.5544

Additional Locations

Specialties & Treatments

Treatment & Services

  • Cataract Surgery
  • Eye Examinations
  • Intraocular Lens Implantation
  • Ophthalmic Surgery
  • Ophthalmology
View all 5 Treatment & Services +

Specialty in Diseases & Conditions

  • 20/20 Vision
  • Astigmatism
  • Cataracts
  • Eye Care Facts for Older Americans
  • Glaucoma
  • Ocular Health
  • Ocular Injuries
  • Presbyopia
  • Refractive Errors
View all 9 Specialties +
Insurance

Insurance

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Review a list of accepted insurance plans for our Northeast Ohio locations or learn more about purchasing a contracted managed care plan.

View All Plans
Education & Professional Highlights

Education & Professional Highlights

Appointed
2015

Education & Fellowships

Residency - Cleveland Clinic
Ophthalmology
Cleveland, OH
2015

Internship - Akron City Hospital
Transitional Medicine
Akron, OH
2012

Medical Education - Case Western Reserve University School of Medicine
Cleveland, OH
2011

Undergraduate - University of Florida
Gainesville, FL
2006

Certifications

  • Ophthalmology
Research & Publications

Research & Publications

See publications for Jack Shao, MD.

(Disclaimer: This search is powered by PubMed, a service of the U.S. National Library of Medicine. PubMed is a third-party website with no affiliation with Cleveland Clinic.)

Industry Relationships

Industry Relationships

Cleveland Clinic physicians and scientists may collaborate with the pharmaceutical or medical device industries to help develop medical breakthroughs or provide medical expertise or education. Cleveland Clinic strives to make scientific advances that will benefit patient care and support outside relationships that promise public benefit. In order for the discoveries of Cleveland Clinic physicians' and scientists' laboratories and investigations to benefit the public, these discoveries must be commercialized in partnership with industry. As experts in their fields, Cleveland Clinic physicians and scientists are often sought after by industry to consult, provide expertise and education.

To assure professional and commercial integrity in such matters, Cleveland Clinic maintains a program that reviews these collaborations and, when appropriate, puts measures in place to minimize bias that may result from ties to industry. Cleveland Clinic publicly discloses the names of companies when (i) its physicians/scientists receive $5,000 or more per year (or, in rare cases, equity or stock options) for speaking and consulting, (ii) its physicians/scientists serve as a fiduciary, (iii) its physicians/scientists receive or have the right to receive royalties or (iv) its physicians/ scientists hold any equity interest for the physician's/scientist's role as inventor, discoverer, developer, founder or consultant.* In publicly disclosing this information, Cleveland Clinic tries to provide information as accurately as possible about its physicians' and scientists' connections with industry.

As of 7/23/2023, Dr. Shao has reported no financial relationship with industry that is applicable to this listing. In general, patients should feel free to contact their doctor about any of the relationships and how the relationships are overseen by Cleveland Clinic. To learn more about Cleveland Clinic's policies on collaborations with industry and innovation management, go to our Integrity in Innovation page.

Public Health Service-Reportable Financial Conflicts of Interest. Cleveland Clinic scientists and physicians engage in basic, translational and clinical research activities, working to solve health problems, enhance patient care and improve quality of life for patients. Interactions with industry are essential to bringing the researchers' discoveries to the public, but can present the potential for conflicts of interest related to their research activities. Click here to view a listing of instances where Cleveland Clinic has identified a Public Health Service (PHS)-Reportable Financial Conflict of Interest and has put measures in place to ensure that, to the extent possible, the design, conduct and reporting of the research is free from bias.

* Cleveland Clinic physicians and scientists subscribe to the guidance presented in the PhRMA Code on Interactions with Healthcare Professionals and the AdvaMed Code of Ethics on Interactions with Health Care Professionals. As such, gifts of substantial value are generally prohibited.

Patient Satisfaction Reviews

725 Patient Satisfaction Reviews

The Patient Satisfaction Rating is an average of all responses to the care provider related questions shown below from our nationally-recognized Press Ganey Patient Satisfaction Survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question.

Responses are measured on a scale of 1 to 5 with 5 being the best score.

The comments are submitted by patients and reflect their views and opinions. The comments are not endorsed by and do not necessarily reflect the views of Cleveland Clinic.

Overall Star Ratings
4.9 out of 5
Explains 4.9
Courtesy, Respect & Concern 5
Patient Rating of Doctor 4.9

189 Patient Comments

Reviewed on Jun 24, 2024

Great experience. Dr. Shao is terrific, he explains everything thoroughly, he is extremely competent. I have complete faith in his abilities. His staff is awesome too, everyone is very respectful and helpful too.

Reviewed on Jun 24, 2024

I had an excellent experience, within four days after my appointment I have recommended Dr. Shao to three friends.

Reviewed on Jun 24, 2024

Dr. Shao is a wonderful physician.

Reviewed on Jun 20, 2024

Excellent doctor. Shows compassion and concern. Listens to patients and shows he cares about concerns. He has excellent people skills and trustworthy. Definitely recommend family and friends see him if they have ophthalmology issues.

Reviewed on Jun 14, 2024

Dr. Shao was very polite and answered any questions I had. Michael ( ophthalmology department for Dr Shao) very helpful and nice. Lisa in lower level where they take a picture was very nice also

Reviewed on Jun 13, 2024

Dr Shao made me feel welcome. He provided me with information needed and instructed me on the next step in my treatment.

Reviewed on Jun 12, 2024

Doctor Shao is always pleasant, friendly, and reassuring. We appreciate his good care.

Reviewed on Jun 10, 2024

Dr Shao is the guest Doctor that I see he is most caring person I know

Reviewed on Jun 10, 2024

Excellent caring doctor.

Reviewed on Jun 10, 2024

Dr Shao profesionnal , friendly and caring.

Reviewed on Jun 10, 2024

Dr. Shao is fantastic! He deserves a 10! He is caring, he listens and he provides clear information.

Reviewed on Jun 5, 2024

Dr Shao Is the best doctor I have ever had At the ClevelandClinic. He was kind, explained situation very clearly or supportive through the entire process and simply an amazing individual. I would highly recommend him to all.

Reviewed on Jun 3, 2024

I absolutely love Dr. Shao and how personable, respectful and thoughtful he is! He explained everything and I knew exactly what he was doing. He is the first Dr. I have had that actually cares!

Reviewed on Jun 3, 2024

Dr. Shao is the best he is positive..he takes time explaining and he makes the surgery so pleasant

Reviewed on May 30, 2024

Not only is Dr. Shao a fabulous ophthalmologist but he's so kind ,friendly and a really good dresser too!

Reviewed on May 24, 2024

Good kind doctor

Reviewed on May 20, 2024

Dr Shao is an excellent, caring doctor and a very well mannered, courteous, kind man.

Reviewed on May 20, 2024

I highly recommend Dr. Shao! He is courteous and compassionate. I love the way he talks explains things and answered all of my questions.

Reviewed on May 13, 2024

Dr Shao is an excellent care provider. I was very pleased with my experience with him!

Reviewed on May 10, 2024

I absolutely LOVE Dr. Shao he is THE most wonderful person.

Reviewed on May 8, 2024

Dr. Shao is very personable, reassuring, attentive.

Reviewed on May 6, 2024

Dr. Shao and his staff are the very best of all medical providers. Very knowledgeable and professional. They are the best and like visiting family. They are also my friends

Reviewed on May 2, 2024

So far working with Dr. Shao and his staff has been a very good experience so far.

Reviewed on May 1, 2024

Dr. Shao is absolutely Wonderful. I'm so blessed to have him as my Doctor.

Reviewed on May 1, 2024

Dr. Shao is the Best!!!

Reviewed on Apr 29, 2024

Dr Shao is excellent and very clear in explaining my eye health.

Reviewed on Apr 25, 2024

This doctor was beyond my expectations! His demeanor and professionalism was beyond reproach.

Reviewed on Apr 19, 2024

Love the doctor he was so sweet and kind thank you hope he sees this

Reviewed on Apr 15, 2024

Dr Shao is an excellent Provider. He cares about his patients. He is very knowledgeable and professional. I completely trust him concerning my vision care.

Reviewed on Apr 15, 2024

Dr. Shao was exceptionally courteous and professional. I, always look forward to my appointments with him.

Reviewed on Apr 15, 2024

Dr. Shao is the reason I stay with Cleveland Clinic Cole Eye Institute. I have the utmost respect, faith, and trust in him.

Reviewed on Apr 15, 2024

Great experience. Dr. Snap is excellent physician while being just a kind, present doctor to his patients.

Reviewed on Apr 15, 2024

Dr.Shao is known as a leader in his medical practice. Being a patient under his care has affirmed that reputation. Dr. Shao is not only a master of his trade but a kind, thoughtful individual. My wife and I consider ourselves very fortunate to be under his care.

Reviewed on Apr 12, 2024

Wonderful Doctor, very knowledgeable and kind.

Reviewed on Apr 11, 2024

Dr Shao is fantastic!!! He is very attentive to any questions and prompt in his scheduling. His demeanor is well received and I can't say enough about him and would recommend him to my family and friends.

Reviewed on Apr 8, 2024

Dr Shao is a friendly, kind, talented surgeon who is honest and is a good listener. I would recommend him because I trust him.

Reviewed on Apr 8, 2024

Dr. Shao is exceptional as well as extremely friendly and caring.

Reviewed on Apr 3, 2024

I would without words recommend Dr. Jack Shao to all of my friends, relatives and church friends to Dr. Shao. He's has the most outstanding patience with all of this patients especially with my care.

Reviewed on Apr 3, 2024

Dr. Shao staff and all who works for him are very professional and should be award to receive "Employees of Month."

Reviewed on Mar 28, 2024

It was a great appointment. I have had Dr.Shao before. He is very thorough and answers all questions.

Reviewed on Mar 22, 2024

Dr. Shao is a great dr and very friendly

Reviewed on Mar 18, 2024

I have already recommended Dr. Shao to my significant other.

Reviewed on Mar 18, 2024

Dr Shao was very pleasant and had the presence of mind to make me feel comfortable.

Reviewed on Mar 15, 2024

Dr. SHAO and his scheduler,Roz, were a delight to meet and work with.

Reviewed on Mar 14, 2024

I have received excellent service from Dr. Shao. He is a great professional, knowledgeable, and caring doctor. I really feel fortunate to have as my physician.

Reviewed on Mar 13, 2024

I would definitely recommend Dr Shao and the team.

Reviewed on Mar 7, 2024

Best doctor, I will give him five stars .

Reviewed on Mar 6, 2024

Dr Shao is a pleasure to work with.

Reviewed on Mar 6, 2024

Dr. Shao is the most respectful, most caring, most informative doctor that I have encountered in the last 30 years. The is abilities outshine most professionals in his field. I would recommend him to anyone needing his service.

Reviewed on Mar 6, 2024

I have already referred another out of town patient to Dr Shao who is scheduled to see him in the next couple of weeks

Reviewed on Mar 4, 2024

Dr. Shao is very busy and the sole criticism relates to his unavailability.

Reviewed on Mar 4, 2024

Dr Shao is very knowledgeable and thorough, yet considerate that all my questions are answered. He has an engaging and caring demeanor. My appointments with him are always enjoyable and encouraging.

Reviewed on Mar 4, 2024

I like Dr Shao

Reviewed on Mar 4, 2024

Dr Shao is a incredible doctor who is so kind and caring, let alone funny! Very informative and helpful. Couldn't ask for more from a provider. Im sure all his patients would say the same!

Reviewed on Feb 26, 2024

Excellent doctor patient Manor

Reviewed on Feb 26, 2024

I will highly recommend Dr. Shao and staffI couldn't have asked for a better Doctor

Reviewed on Feb 22, 2024

Dr. Jack Shao has a remarkable manner with his patients: supreme confidence, compassionate, warm and upbeat with precise information on the procedure and followup. Anyone would be fortunate to have him as provider.

Reviewed on Feb 14, 2024

Doctor was very nice and prompt, the appointment was painless in every way

Reviewed on Feb 14, 2024

This was an unscheduled visit and Cole Vision/Dr. Shao squeezed me in for a same day appointment.

Reviewed on Feb 14, 2024

Dr. Shao is very professional and explains my situations in terms I can understand. I'm glad to have found him.

Reviewed on Feb 12, 2024

Getting a date soon hard because of doctor's patient load I think

Reviewed on Feb 12, 2024

Dr. Shao is great, no problems.

Reviewed on Feb 8, 2024

I love Dr. Shao's professionalism, genuine concern for his patients, effectiveness, follow up, and his ability to go above and beyond for me as a new patient.

Reviewed on Feb 8, 2024

My experience with Dr. Shao was so great that I switched providers. I am feeling much better now.

Reviewed on Feb 7, 2024

Dr Shao is an excellent clinician with exceptional bedside manner

Reviewed on Feb 5, 2024

Dr. Shao has a very busy practice that means you have to wait to get in to see him.--he's worth the wait.

Reviewed on Feb 5, 2024

Dr. Shao is one of the best physicians I have ever encountered. He's fast but not rushed and clear and personable in his responses to questions.

Reviewed on Feb 5, 2024

Again, the only observation that impacts any of this is that you have to wait a month or two to see Dr. Shao.

Reviewed on Feb 5, 2024

Dr.Shao always kind,informative and brilliant.

Reviewed on Feb 5, 2024

Dr Shao is one the most professional physicians I have ever met. He is an example of what other doctors should drive to be.

Reviewed on Jan 31, 2024

Dr Shao is an excellent doctor and is very caring. He takes his time, explains everything and answers all questions.

Reviewed on Jan 24, 2024

Could not have been happier. Dr Shao an expert and a warm person

Reviewed on Jan 22, 2024

Dr. Shao is a caring,kind,courteous doctor. He takes time to listen to my concerns and is very reassuring.

Reviewed on Jan 22, 2024

I recommend Dr. Shao and the Cleveland Clinic to everyone I Know.

Reviewed on Jan 22, 2024

I LOVE Dr. Shao-he is a such a great doctor!

Reviewed on Jan 17, 2024

Dr Shao is articulate, precise and I felt confident in his hands.

Reviewed on Jan 12, 2024

Absolutely everyone was attentive and positive and answered all of my questions. I felt safe and well cared for at the Cleveland Clinic, and especially by Dr. Shao and his staff.

Reviewed on Jan 11, 2024

Very happy with Dr shao

Reviewed on Jan 10, 2024

Dr Shao did a fantastic job. One of the best doctors I've ever experienced. He is competent, smart, decisive, kind, and compassionate. World class.

Reviewed on Jan 10, 2024

Dr Shao is world class. Best of the best!

Reviewed on Jan 8, 2024

Established course of care with Dr. Shao much appreciated

Reviewed on Jan 4, 2024

Dr Shao is an awesome doctor. He cares about his patients. I trust him with making decisions regarding my eye health. Always including me in decisions and outcomes.

Reviewed on Jan 3, 2024

Dr Shao is one of the top physicians I've ever had. His is bright, efficient, thorough. He explains things clearly. In this occasion he did not seem rushed. He is kind and considerate. I recommend him often . The problem is access.

Reviewed on Dec 22, 2023

Dr. Shao is an excellent physician, and yes, I have recommended him to family and friends.

Reviewed on Dec 22, 2023

My experience with Dr. Shao was excellent. He's courteous, friendly and professional.

Reviewed on Dec 21, 2023

As previously stated, both Iana and Dr. Shao we're caring, kind, and professional.

Reviewed on Dec 21, 2023

Everything about Dr. Shao and his staff is outstanding.

Reviewed on Dec 21, 2023

I would recommend Dr. Shao to everyone.

Reviewed on Dec 20, 2023

Dr Shao is superb

Reviewed on Dec 18, 2023

Dr Shao is the kindest Doctor.I hope Ccf recognizes what a wonderful Doctor he is.

Reviewed on Dec 13, 2023

This was a very pleasant visit. Dr. Shao was very professional and friendly. He greeted with a firm handshake. He was very personable and took time to explain my treatment and the concerns. I felt he truly cared for me as a patient and person. He put me at ease and made me feel very comfortable.

Reviewed on Dec 13, 2023

Dr. Shao is always professional and cares about your health.

Reviewed on Dec 13, 2023

Doctor is very communicative. Answers all questions and concerns. Very polite and concerned.

Reviewed on Dec 13, 2023

Dr Shao is the most caring Dr I have seen in my 65 years.

Reviewed on Dec 7, 2023

Dr Shao is one of the nicest people!! He is so knowledgeable and expressed understanding. He is very well respected by his team.

Reviewed on Dec 6, 2023

Dr Shao is warm, friendly, reassuring and informative. I will return.

Reviewed on Dec 4, 2023

Dr Shao is totally present during an appointment. He listens carefully and addresses every concern or question. I have great confidence in the care he delivers. He never appears rushed and has a very pleasant manner.

Reviewed on Dec 1, 2023

Dr. Shao's bed side manner is so wonderful. He is caring and kind and made me feel at ease with has confidence as a surgeon

Reviewed on Dec 1, 2023

Dr. Shao is caring and explains every aspect of surgery and results clearly.

Reviewed on Nov 30, 2023

Dr. Jack is wonderful!! Hw Is very informative and made my surgery and follow up appointments comfortable! I am SO PLEASED with the results in my new vision!!

Reviewed on Nov 30, 2023

Dr. Shao was wonderful throughout out my treatment! He is so friendly and cheerful and extremely skilled in what he does. He exceeded my expectations in every way.

Reviewed on Nov 27, 2023

Dr. Shao is an incredible surgeon & very personable practitioner. His practice is very organized & his staff are great. These qualities combine to engender a strong sense of trust, comfort & ease in his patients.

Reviewed on Nov 27, 2023

My experience with Dr. Shao has been the same over the years of services, ... Nothing but a pleasure.

Reviewed on Nov 27, 2023

Dr. Shao is very personable, makes one feel at ease. He's open and receptive to all questions and presents information in a way that is easily understood. All options are presented and he encourages one to come to a decision that would be in one's best interest. For me, having been recently diagnosed with early Fuch's dystrophy and early cataracts by him, I needed to decide on waiting another year for cataract surgery or going ahead and scheduling it sooner. He helped me to understand that by removing the cataracts now, it would lessen the damage to the corneas by using less energy to remove the early cataracts. I messaged him on mychart later. He replied within a few hours ! I think he's a very caring knowledgeable and excellent opthamologist and I will recommend him to others.

Reviewed on Nov 16, 2023

Dr. Shao came to get me personally and I never had that kind of experience by a doctor. I was very impressed by this. He was great!!!!!

Reviewed on Nov 16, 2023

Dr. Shao is hands down the best!

Reviewed on Nov 15, 2023

Dr. Shao made my experience so pleasant and comfortable. I have never experienced a most patience, kind, and soft spoken doctor. I felt completely at ease. I would recommend Dr. Shao to anyone who needs eye surgery. He is a great example of how a doctor should be. I truly believe Cleveland Clinic is very lucky to have someone like Dr. Shao at the Clinic.THANK YOU DR. SHAO!!!!!

Reviewed on Nov 13, 2023

Dr.Shao is The Best at what he does. He's provides " World Class Care" Cleveland Clinic is so fortunate to have him on they team. I been in glasses all my life, Dr. Shao has given me a dream come true - Good Vision without Glasses/Contacts.

Reviewed on Nov 10, 2023

Dr Shao made me feel very comfortable and confident under his care

Reviewed on Nov 10, 2023

From my first visit, I found Dr. Shao as being a calming/caring person, very professional and just plain nice. The day of my surgery, he brought in his whole staff and introduced each one before going into the surgical room and each asked me if there are any questions. But what really got me was when the doctor got behind me and pushed my bed into the surgical suite!, I asked him what was he doing, he replied, we're all going in together. I've had two surgeries there and both doctors came in asked a couple of questions and said see you in the room. I don't know where you got Dr. Shao from, but please recruit more. And if I may give a suggestion, at least once a month have him lead a training class on how to talk with patients. I know that once a month may be unattainable, but it would let staff know they are trying to tell us something. I've noticed signs everywhere about hostile conduct, verbal/physical threats and actions will not be tolerated, and It shouldn't, but!!, that works both ways, Some staff members shouldn't be so condescending, looking down on people, not listening especially in a crisis situation. I speak from experience, I had those type of staff members, became verbally hostile and was shall I say a red Flagged for my conduct. I say all of this to say Dr. Shao is refreshing, very refreshing, you really have a gem, and I have recommended him to several people. Thank you for the opportunity of speaking about him. Peace be with you all.

Reviewed on Nov 9, 2023

Oh WOW! This Doctor Was Awesome! I was Very Nervous About this visit. I left feeling like I was Once Again Blessed By God! The Doctor made me feel That Comfortable. He was Awesome!!!

Reviewed on Nov 9, 2023

Had a very nice doc visit. People everywhere to get help and I had my cousin there to wheel me around in the wheelchair you had a entrance. Valet was excellent and Dr. Shao and his staff were friendly and efficient.

Reviewed on Nov 8, 2023

Dr. Shao is knowledgeable, friendly & funny, competent, respectful, thoughtful; he anticipates needs and remembers details about me. Pts. Can't get a better doctor than him!

Reviewed on Nov 8, 2023

I can't find enough superlatives to describe Dr. Shao. From my 1st appointment with him through my surgery until now he has been amazing. His bedside manner puts you at ease immediately and his skills as a physician are unsurpassed.

Reviewed on Nov 2, 2023

Dr Jack Shao has a friendly professional manner I felt at ease learning he will perform an eye procedure I need

Reviewed on Nov 2, 2023

All Care Providers that I interacted with treated me with respect and clearly answered any questions I had.

Reviewed on Nov 2, 2023

Dr Shao couples his expertise with compassionate care.

Reviewed on Oct 27, 2023

Dr. Shao and his team couldn't have been any more accommodating to our change in schedule They all were very empathetic to a lay person who can't help but be nervous about any eye surgery. They took care to answer any questionsI. I would rate them not very good but excellent.

Reviewed on Oct 26, 2023

Dr. Shao is an extraordinary care provider. He's a gentleman is every sense of the word. Dr. Shao warmly greets me as though we've been friends for years! I've had a few procedures which went very well with the desired outcomes. I'm pleased with his services. Thank you.

Reviewed on Oct 25, 2023

My experience of working with Dr. Shau and the team at Cole Eye Institute was flawless from start to finish. Each step and interaction with the team assured me that I was getting the best treatment available. I highly recommend Dr. Shau and his team.

Reviewed on Oct 23, 2023

Dr. Shao is excellent.

Reviewed on Oct 23, 2023

Excellent doctor and staff. Takes a long time to get an appointment.

Reviewed on Oct 23, 2023

Dr Shau and the nurse who did the eye chart exam were so caring, totally respectful, kind, and interested in my vision issues. They explained each step thoroughly.

Reviewed on Oct 23, 2023

I have already recommended Dr Shau and staff to a friend.

Reviewed on Oct 19, 2023

Dr. Shao is very personable and professional, empathetic and I would always recommend him.

Reviewed on Oct 18, 2023

Dr Shao is an outstanding physician; knowledgeable & compassionate!

Reviewed on Oct 18, 2023

Excellent staff, physician!!!

Reviewed on Oct 18, 2023

Dr Shao was great.

Reviewed on Oct 12, 2023

Dr. Shao is just the best Cleveland Clinic provider I have had. He takes time to answer questions and explains things clearly.

Reviewed on Oct 12, 2023

Dr. Shao is amazing. I'm very anxious about my eyesight (wore glasses for 50 years until my cataract surgery) and he always reassures me and makes me feel better. He explains things clearly in language I can understand and is just the nicest person.

Reviewed on Oct 12, 2023

I recommend everyone I know to see Dr. Shao especially if the need cataract surgery.

Reviewed on Oct 12, 2023

Dr. Shape is amazing

Reviewed on Oct 11, 2023

I felt that Dr Shao was very personable, kind and knowledgeable. He explained everything clearly

Reviewed on Oct 11, 2023

Dr. Gave me great info for my eye care

Reviewed on Oct 9, 2023

Dr. Shao is a wonderful compassionate physician. He cares for his patients and always explains the procedures of my eye exam. I would highly recommend him and have recommended him to my friends and family. He is just wonderful.

Reviewed on Oct 9, 2023

Overall care was excellent- great team at this location-work efficiently and effectively as a team. Dr. Shao is very kind, diligent and personable

Reviewed on Oct 9, 2023

Dr. Shoa was by far the kindest physician I ever encountered I wish he could be my overall physician

Reviewed on Oct 4, 2023

Dr. Shao is a well knowledgable professional with great patience. Great doctor! Great service! Great experience! Thanks!

Reviewed on Oct 4, 2023

Dr Shao is exceptionally caring

Reviewed on Sep 25, 2023

Dr. Shao was very helpful in getting me to understand my condition.

Reviewed on Sep 25, 2023

Dr. Shao and the staff were incredibly nice, thoughtful and knowledgeable. my visit was a great experience

Reviewed on Sep 22, 2023

His doctor is just one of those doctors that makes you feel very important and puts you at ease the very first time you meet him. The whole time during the appointment he is excellant.

Reviewed on Sep 22, 2023

Dr Shao was awesome!!!Wonderful personality but very professional. He exudes confidence with a genuine desire to help. Seems very humble while very capable. His staff are complimentary of Dr Shao and extolled his skills and kindness.

Reviewed on Sep 21, 2023

Dr Shao is a wonderful doctor! He has treated me and my family with utmost respect, concern, and professionalism during all our visits with him. He is a very kind physician with excellent bedside manners! We look forward to our appointments with him. CCF is lucky to have him!

Reviewed on Sep 20, 2023

Dr. SHAO is very kind and listens when I'm discussing condition of my eyes. He's very thorough and explains everything. Very capable in his specialty. Nursing staff excellent also

Reviewed on Sep 20, 2023

Very knowledgeable doctor. Easy to talk to. Caring and pleasant professional demeanor.

Reviewed on Sep 15, 2023

Dr Shao is professional,courteous and polite. Explains the entire treatment and surgeries procedure.

Reviewed on Sep 14, 2023

Very pleased with Dr.

Reviewed on Sep 13, 2023

Very good doctor, explained things in a way that was very understandable

Reviewed on Sep 13, 2023

Highly recommend dr shao and his practice.

Reviewed on Sep 13, 2023

Have very much enjoyed being cared for by Dr. Shao

Reviewed on Sep 11, 2023

Dr. Shao and staff are very caring about their patients

Reviewed on Sep 11, 2023

Dr Shao is terrific.

Reviewed on Sep 11, 2023

Dr. Shao is an amazing human being. He's thoughtful, caring and a great surgeon. It's clear he enjoys his work and I've recommended him to several friends. I feel exceptionally fortunate to have him as my opthalmologist and how he made the cataract surgery a seamless event. The entire experience was fantastic.

Reviewed on Aug 31, 2023

I would recommend Dr. Shao anytime! Professional all the way!

Reviewed on Aug 31, 2023

Dr. Shao was wonderful!

Reviewed on Aug 30, 2023

The care providers are always respectful, informative, and educate where needed. I have highly suggested them to many people.

Reviewed on Aug 28, 2023

Great Dr I love personality with me.very good . I want to thank him for everything.

Reviewed on Aug 25, 2023

I have already recommended Dr.Shao to several people.

Reviewed on Aug 23, 2023

Dr. Shao is the best doctor I have ever seen!

Reviewed on Aug 23, 2023

Dr. Shao is the best!

Reviewed on Aug 23, 2023

Best doctor I've ever had in my 77 years !!!

Reviewed on Aug 21, 2023

I would have appreciated bing able to ask questions about eye irritations but Dr kept time moving very fast!

Reviewed on Aug 21, 2023

Dr Shao is a wonderful doctor. He is caring and always answers all my questions and concerns.

Reviewed on Aug 17, 2023

Dr. Shao was amazing. Such a great personality as well as being an excellent physician. He doesn't rush and he takes the time to answer all your questions. He Is a physician you can talk to. I will definitely be recommending him as well as Cleveland Clinic. I had excellent care with Dr. Shao. No problems with my surgery. It couldn't have went any better.

Reviewed on Aug 17, 2023

My experience during this procedure was totally outstanding. Dr Shao is not only a excellent physician, he is the most outstanding person I have ever met! It was a privilege to have been associated with him and the entire team. Thanks very very much

Reviewed on Aug 17, 2023

The scheduler was very patient as I wanted specific Dr.s I had identified and not those coming up as available. Paula was very helpful in explaining so of the narrow specialties of a few I'd selected and help me get in to one I was very happy with. She then advised me to be sure to wait list.

Reviewed on Aug 17, 2023

Dr Shao made me feel very welcome and appreciated as a CCF patient.

Reviewed on Aug 16, 2023

Dr. Shao is an excellent provider. He didn't rush me and he answered my questions. His recommendations didn't alarm me, and he advised me to come back yearly. I was hoping to make an appointment a year out, but they said I had to wait until 6 months out.

Reviewed on Aug 16, 2023

Good and not fair because several on-call ophthalmologists saw me on a Saturday at main campus. It was an emergency and I really appreciated them seeing me. The follow up took too long, but was worth the wait to see Dr. Shao.

Reviewed on Aug 16, 2023

Great Doctor Wonderful experience

Reviewed on Aug 9, 2023

Dr.Shou was extremely patient and took his time explaining everything in detail. He gave me options to choose, and together we decided on an action plan.His demeanor and open communication made it very easy for me to understand and ask questions.

Reviewed on Aug 9, 2023

Physician and staff very nice. Great experience

Reviewed on Aug 7, 2023

Dr. Is very personable and always looks like a movie star

Reviewed on Aug 7, 2023

Dr Shao is one of the nicest doctors I've had. Extremely professional, kind, courteous & informative.

Reviewed on Aug 7, 2023

Dr. Shao is terrific!

Reviewed on Aug 4, 2023

Dr. Shao is a great doctor.

Reviewed on Jul 28, 2023

Dr. Shao is the utmost informative, kind, respectful and skilled physician I've ever encountered. Whenever I leave an appointment with him, I feel confident in his care, my concerns comforted, well-respected, and with a smile on my face.

Reviewed on Jul 24, 2023

Jack Shao is an expert physician and eye surgeon. I found him to be always cheerful and extremely kind, honest, patient, and compassionate. I will always encourage anyone I know facing cataract surgery to ask for him.

Reviewed on Jul 24, 2023

Dr. Shao's assistant who tested my eyesight was highly competent and professional but also friendly, patient and kind with me, giving me the time I needed to make choices about what I was seeing.

Reviewed on Jul 19, 2023

Dr. Jack Shao is one of the most personable people and doctor I have ever met! He greets with a smile, handshake, and is very upbeat! He is fantastic!!

Reviewed on Jul 19, 2023

Dr. Shao is an awesome asset to your organization. Your Centralized Scheduling departments procedures are broken.

Reviewed on Jul 17, 2023

Dr shao is the best dr, knowledgeable, professional, caring with the best bed side mannerHe saved my vision, so very happy with his care He is the best !

Reviewed on Jul 17, 2023

Dr Shao is still the same caring and gentle man that I met a few years ago, he has NOT let his success change him into a god. Plus he is still the best dressed M.D. I know.

Reviewed on Jul 14, 2023

Dr Shao is very professional, and exemplifies why I continue to fly from the San Francisco area to get superior medical care.

Reviewed on Jul 10, 2023

Very positive experience. Really liked Dr. Shao

Reviewed on Jul 10, 2023

Dr. Jack Shao always greets with a smile! He makes you feel like you're the most important person in his life. I can't say enough about him, like no other provider I've had. I will always refer patients to him, the Cleveland Clinic should strive to have more like him!

Reviewed on Jul 10, 2023

Dr. Shoa, throughout our history with being seen by this physician, he's always amazed me. We sincerely wish that there was more professionals on this level.

Reviewed on Jul 10, 2023

Dr Shao is one of the most professional doctors I have met. Courteous, knowledgeable, answered all questions. Took time with me

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