Department Head and Neck Institute
Primary Location Cleveland Clinic Main Campus
Type of Doctor Adults Only
Languages English
Surgeon No
Locations Specialties & Treatments

Treatment & Services

  • Audiologic Evaluation
  • Audiology
  • Hearing Assistive Technology
  • Hearing Instruments
  • Hearing Needs Assessment
  • Hearing Test
  • Tinnitus Management
View all 7 Treatment & Services +

Specialty in Diseases & Conditions

  • Geriatric Communication Disorders
  • Hearing Loss
  • Tinnitus
View all 3 Specialties +


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Education & Professional Highlights

Education & Professional Highlights


Education & Fellowships

Graduate School - Kent State University
Doctor of Audiology
Kent, OH USA

Undergraduate - Case Western Reserve University
Communication Sciences
Cleveland, OH USA

Research & Publications

Research & Publications

See publications for Lia Santiago, AuD.

(Disclaimer: This search is powered by PubMed, a service of the U.S. National Library of Medicine. PubMed is a third-party website with no affiliation with Cleveland Clinic.)

Patient Satisfaction Reviews

94 Patient Satisfaction Reviews

The Patient Satisfaction Rating is an average of all responses to the care provider related questions shown below from our nationally-recognized Press Ganey Patient Satisfaction Survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question.

Responses are measured on a scale of 1 to 5 with 5 being the best score.

The comments are submitted by patients and reflect their views and opinions. The comments are not endorsed by and do not necessarily reflect the views of Cleveland Clinic.

Overall Star Ratings
4.8 out of 5
Explains 4.8
Listens 4.9
Courtesy, Respect & Concern 4.9
Knows Medical History 4.5
Time Spent with Patient 4.9
Patient Rating of Doctor 4.8

8 Patient Comments

Reviewed on Jul 15, 2019

The doctor had a very good way about her in treating me as a patient, and as a person.

Reviewed on Jul 1, 2019

great doctor.

Reviewed on Jun 17, 2019

dr. Santiago was excellent all around. She was highly competent and professional but also caring and considerate. She listened carefully to all of our questions and provided clear, thorough answers. She was very patient. We had only seen a trainee previously and had not felt like we had received all of the guidance we needed (The trainee was very good but we needed someone more comfortable giving us clear guidance). Dr. Santiago gave us exactly the kind of help we wanted and needed.

Reviewed on Apr 16, 2019

I felt initially the doctor was very abrupt with me because this was the third doctor at three different clinics I have visited for the same problem which is plagued me over the last 10 years. His final analysis was if I were you I would do nothing about this. That's not why I came to see him was to hear that. I don't think there was any concern about or inquiry about the debilitation of what was going on with this blocked ear.

Reviewed on Feb 8, 2019

Provider worked patiently with me to assure optimal outcome, offered support & reiterative to message or stop in any time additional needs arise.

Reviewed on Dec 26, 2018

Dr. Santiago is fantastic! She was kind enough to communicate with me by email. She answered my questions in detail and worked with me to maximize my hearing aid insurance benefit, including squeezing me into her schedule for an earlier appointment than the call center scheduler offered. My expectations were surpassed - Dr. Santiago knocked it out of the park!

Reviewed on Nov 30, 2018

Dr. woodson was amazing. She was the first physician to treat me as a patient, looking directly at me and making sure that I was able to understand the conversation. Top Notch!

Reviewed on Aug 13, 2018

I had a second appointment on the same day with Dr. Habercamp. I was 40 min. early then waited another Hour in the exam room waiting to be seen. I felt very unimportant to Cleveland Clinic. By the time I was finally seen I was angry and had difficulty participating in my treatment. I considered leaving after 1 Hour. I felt offended and that being made to wait so long was very inconsiderate.

Related Videos Featuring Lia Santiago, AuD

Related Videos Featuring Lia Santiago, AuD

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