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Education & Professional Highlights
Education & Fellowships
Graduate School - University of Cincinnati
Family Nurse Practitioner
Cincinnati, OH USA
Undergraduate - Ohio University
Athens, OH USA
Undergraduate - Huron Road School of Nursing
Cleveland, OH USA
Undergraduate - Slippery Rock University of Pennsylvania
Slippery Rock, PA USA
- Family Nurse Practitioner
kidney stones Kidney stone dietary counseling and prevention
310 Patient Satisfaction Reviews
The Patient Satisfaction Rating is an average of all responses to the care provider related questions shown below from our nationally-recognized Press Ganey Patient Satisfaction Survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question.
Responses are measured on a scale of 1 to 5 with 5 being the best score.
The comments are submitted by patients and reflect their views and opinions. The comments are not endorsed by and do not necessarily reflect the views of Cleveland Clinic.
|Courtesy, Respect & Concern||4.6|
|Patient Rating of Doctor||4.4|
16 Patient Comments
Reviewed on Apr 29, 2021
she wasn't aware of my condition, so she had no opinions to offer. she suggested I call the doctors office which I had already done.
Reviewed on Mar 30, 2021
The provider was very helpful. They addressed my issue and issued a helpful Rx.
Reviewed on Feb 7, 2021
I would suggest online visits just not with that provider
Reviewed on Feb 2, 2021
I mentioned that I had adrenal insufficiency and she seemed clueless. I had a previous virtual visit with another doctor for the same problem months earlier, and he told me I need stress dosing for prednisone when I get sick and to tell providers this info. She completely dismissed me when I said that. I could tell she had no idea what I was talking about. She came off as rude and haughty.
Reviewed on Feb 2, 2021
I love the virtual express care appointments but did not care for this particular provider.
Reviewed on Jan 8, 2021
very quick response. Dr was very thorough and got info directly to my chart
Reviewed on Dec 23, 2020
Heidi DiGennaro does an excellent job arranging the testing and the visit. She has been easy to contact and easy to talk to. I believe this has given me what I need to satisfy my healthcare concerns and if I wasn't able to do this, I would have moved on to another provider. Thank You
Reviewed on Dec 10, 2020
i received prompt courteous services. this health care provider answered all my questions told me what i shoud do next and called me the next day. to see how i was doing
Reviewed on Oct 23, 2020
Very good experience overall...I have already recommended this option to others I work with, especially during this pandemic so they would not have to go out or sit in a doctors office!
Reviewed on Oct 19, 2020
Heidi took the time to listen to my lackluster experience with a non Cleveland Clinic provider and address my medical issues.
Reviewed on Aug 21, 2020
I felt like I was burdening Heidi. She concluded very quickly that my rashes were insect bites and refused to be open to discuss what I think; there was a reason I was seeking help. I told her that these don't look like insect bites but she clearly did not want to continue to discuss; she has concluded and closed her mind, so to speak. Not only do these "rashes" I have look suspicious, I now have random cluster of bruises on my legs. They look like blood spots sporadically distributed. It may not be a serious problem, but it is worth investigating. I am otherwise a healthy 30+ female, and these rashes are unusual. I will have to consult another doctor/NP and considered the consultation with Heidi sunk cost in money and time. Another minor thing: Heidi's video was not operating either; she did not seem to spend any effort troubleshooting either. In summary, I accept Heidi's judgement but I need to seek additional help. I will not rebook an appointment with Heidi.
Reviewed on Jul 22, 2020
not very impressed. I was having shortness of breath and dr told me to take an antihistamine and in her exact words "chill"....called my regular dr on Monday...going in for an ekg tomorrow.. hope I don't die before then...egad
Reviewed on Jun 30, 2020
I got exactly what I needed in only about 40 minutes from start to finish, that was great. However, if I am speaking only about the provider, I felt very rushed. As if getting through as many patients as possible was the goal. She was NOT rude or anything, but she also did not slow down to ensure I fully understood the possible causes or see if I had any other questions. I wanted to have a conversation, but I got a list of questions.
Reviewed on Jun 7, 2020
This provider is not very helpful
Reviewed on Jun 1, 2020
Thank you, Heidi! I hope to have her as my video doctor again!
Reviewed on May 28, 2020
Really appreciated this service. The care provider was great. I had very concerning symptoms that fortunately disappeared over the following days, but that helped to relieve some stress about visiting the doctor during the coronavirus.
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