Emergency icon Important Updates
Department Distance Health
Primary Location Lyndhurst Campus
Type of Doctor Both Adults and Children & Adolescents
Languages English
Surgeon No
Locations
Primary Location

Lyndhurst Campus

Appointment:
216.287.2186
Fax:
216.448.8335

Additional Locations

Urology

Cleveland Clinic Main Campus

9500 Euclid Avenue
Cleveland, OH 44195
Directions

Appointment:
216.444.5600
Desk:
216.445.8678
Fax:
216.636.4492
Specialties & Treatments

Treatment & Services

  • Express Care
  • Kidney Stones: Oxalate-Controlled Diet
  • Urology
View all 3 Treatment & Services +

Specialty in Diseases & Conditions

  • Kidney Stones
View all 1 Specialties +
Insurance

Insurance

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Review a list of accepted insurance plans for our Northeast Ohio locations or learn more about purchasing a contracted managed care plan.

View All Plans
Education & Professional Highlights

Education & Professional Highlights

Appointed
2013

Education & Fellowships

Graduate School - University of Cincinnati
Family Nurse Practitioner
Cincinnati, OH
2013

Undergraduate - Ohio University
Athens, OH
2010

Undergraduate - Huron Road School of Nursing
Cleveland, OH
2008

Undergraduate - Slippery Rock University of Pennsylvania
Allied Health
Slippery Rock, PA
1994

Certifications

  • Family Nurse Practitioner
  • Urology

Specialty Interests

Express Care online services, kidney stones, Kidney stone dietary counseling and prevention

Research & Publications

Research & Publications

See publications for Heidi DiGennaro, CNP.

(Disclaimer: This search is powered by PubMed, a service of the U.S. National Library of Medicine. PubMed is a third-party website with no affiliation with Cleveland Clinic.)

Patient Satisfaction Reviews

296 Patient Satisfaction Reviews

The Patient Satisfaction Rating is an average of all responses to the care provider related questions shown below from our nationally-recognized Press Ganey Patient Satisfaction Survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question.

Responses are measured on a scale of 1 to 5 with 5 being the best score.

The comments are submitted by patients and reflect their views and opinions. The comments are not endorsed by and do not necessarily reflect the views of Cleveland Clinic.

Overall Star Ratings
4.5 out of 5
Explains 4.5
Courtesy, Respect & Concern 4.5
Patient Rating of Doctor 4.4

29 Patient Comments

Reviewed on Mar 27, 2024

This appointment was annoying because the Nurse in Call said I should have the appointment to get an RX for Paxlovid as I was trying to get over Covid ASAP. While the healthcare provider was sympathetic to my situation, Paxlovid was not an option because I was not high risk.

Reviewed on Mar 19, 2024

Provider seemed abrupt, rushed and judgmental

Reviewed on Mar 18, 2024

Provider was condescending and unhelpful. Very dismissive and acted as though I was exaggerating. Did not resolve my problem and I was forced to schedule another appointment with another provider and pay more of my own money when the problem didn't magically go away on its own as she implied it would.

Reviewed on Mar 9, 2024

I believe the PA was at a disadvantage. I had to be prepared with my temperature, feeling for swollen lymph nodes and all while struggling with laryngitis. We had no discussion about the prescriptions just that she would call them into CVS. This was the first time I've ever had such a miserable cold and not be plagued with a sinus infection.

Reviewed on Mar 9, 2024

I was clearly her last patient and she was probably ready to go she knew more about my situation than I did

Reviewed on Mar 4, 2024

The care provider was super professional, courteous and gave excellent advice that quickly moved me to healing.

Reviewed on Feb 25, 2024

The provider assessed my situation. Though I'm still on medication for the next 5 days, I feel she helped me understand my symptoms.

Reviewed on Feb 14, 2024

Very short and seemed like I was a nuisance to her. However, she did resolve my issue which is why I thought the experience was fair.

Reviewed on Feb 2, 2024

She was very attentive and helpful. She helped me to feel better and no as worried.

Reviewed on Jan 30, 2024

The practitioner was excellent. She listened to my concerns and was flexible in her approach. I recommend her highly!!

Reviewed on Jan 4, 2024

Dr. DiGennaro was so attentive and explained everything so well.

Reviewed on Dec 21, 2023

One of my favorite Doctors!

Reviewed on Dec 5, 2023

The Dr. Was very quick seemed unconcerned

Reviewed on Dec 5, 2023

The online process was easy. The doctor seemed rushed and didn't show concern.

Reviewed on Dec 5, 2023

I was grateful to meet with a provider quickly. However, I thought the providers bed side manor lacked empathy and I felt rushed. I was not offered thorough follow up care options either, which was disappointing.

Reviewed on Nov 30, 2023

I am well pleased with the level of care given by Dr. DeGennero. Her diagnosis and prescribe solution have been spot on.I would highly recommended her to anyone.

Reviewed on Nov 30, 2023

Heidi GiGennaro is excellent at communicating my issues and explaining my concerns. She has offered further review if I still have concerns. Very helpful and compassionate.

Reviewed on Nov 18, 2023

1)I'm a first time user2) Heidi was outstanding. She listeened carefully, checked my Cleveland Clinic records and Rxed drugs that are helpful.

Reviewed on Nov 15, 2023

She was excellent, professional, kind and efficient. She listened to all of my concerns. Then she talked to me about what she was going to prescribe. Then she recapped everything to make sure she had addressed all of my issues. She asked me if I had any questions. She did all of this fairly quickly but never made me feel rushed. She is wonderful.

Reviewed on Oct 27, 2023

Heidi and I disagreed on what my actual health concerns might be. Which is 100 percent ok. I felt respected when I declined her treatment, but at the same time I felt like she could have read my chart to see that I was already prescribed treatment for my anxiety. Side bar- turns out it wasn't anxiety

Reviewed on Oct 24, 2023

She didn't want to listen to my past issues with the same condition

Reviewed on Oct 13, 2023

She is very rude and does not listen to patients concerns

Reviewed on Oct 13, 2023

Provider was extremely rude and disrespectful. Did not care at all about concerns or anything of this pt

Reviewed on Oct 4, 2023

She was just excellent!

Reviewed on Aug 24, 2023

Extremely informative! Expressed great concern with the importance of getting my kidney stone to pass. Answered all of my questions. I can really tell she cares.

Reviewed on Aug 17, 2023

Provider Digennaro answered all my questions and concerns; Heidi is absolutely a top notch professional in representing Cleveland Clinic!

Reviewed on Jul 14, 2023

I received excellent care from the doctor who listened to my symptoms and how I was feeling. She treated me accordingly and I'm getting better.

Reviewed on Jul 14, 2023

Excellent care was provided. Zero complaints at all. The doctor was very professional and kind.

Reviewed on Jun 6, 2023

She is excellent her advice and help excellent

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