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Department Distance Health
Primary Location Remote Location
Type of Doctor Both Adults and Children & Adolescents
Languages English
Surgeon No
Locations
Primary Location

Remote Location

Appointment:
216.287.2186
Fax:
216.448.8335
Specialties & Treatments

Treatment & Services

  • Acute Care Medicine
  • Express Care
View all 2 Treatment & Services +
Insurance

Insurance

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Education & Professional Highlights

Education & Professional Highlights

Appointed
2013

Education & Fellowships

Graduate School - Kent State University
NURSE ADMIN
KENT, OH
2025

Graduate School - University of Cincinnati
Family Nurse Practitioner
Cincinnati, OH
2013

Undergraduate - Ohio University
Athens, OH
2010

Undergraduate - Huron Road School of Nursing
Cleveland, OH
2008

Undergraduate - Slippery Rock University of Pennsylvania
Allied Health
Slippery Rock, PA
1994

Certifications

  • Family Nurse Practitioner

Specialty Interests

Express Care online services, kidney stones, Kidney stone dietary counseling and prevention

Research & Publications

Research & Publications

See publications for Heidi DiGennaro, CNP.

(Disclaimer: This search is powered by PubMed, a service of the U.S. National Library of Medicine. PubMed is a third-party website with no affiliation with Cleveland Clinic.)

Patient Satisfaction Reviews

318 Patient Satisfaction Reviews

The Patient Satisfaction Rating is an average of all responses to the care provider related questions shown below from our nationally-recognized Press Ganey Patient Satisfaction Survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question.

Responses are measured on a scale of 1 to 5 with 5 being the best score.

The comments are submitted by patients and reflect their views and opinions. The comments are not endorsed by and do not necessarily reflect the views of Cleveland Clinic.

Overall Star Ratings
4.4 out of 5
Explains 4.3
Courtesy, Respect & Concern 4.4
Patient Rating of Doctor 4.2

16 Patient Comments

Reviewed on Feb 1, 2025

Video appointments can be impersonal but they're vital. My provider made the video visit process are comfortable and smooth one. She was thoughtful, knowledgeable, and thorough.

Reviewed on Jan 15, 2025

I would recommend this care provider, but, unfortunately, I don't remember her name.

Reviewed on Dec 30, 2024

She was very nice and professional. She couldn't help with what we thought was an ear infection but she gave good recommendations about what to do until we could get into the pediatrician

Reviewed on Dec 2, 2024

She was very nice and helped guide me through a self abdominal exam. I know she was busy, but took time to make me feel important

Reviewed on Oct 12, 2024

I felt that she was rude and dismissive. I felt quite displeased when the visit concluded. Her bedside manner needs much work.

Reviewed on Sep 25, 2024

I wish providers still cared. I truly miss that feeling of compassion.

Reviewed on Sep 24, 2024

Provider answered all of my questions and giggled at my bad jokes. She asked open ended questions that allowed for me to explain. She told me my options and I felt well informed.

Reviewed on Sep 24, 2024

My provider was excellent, however, it was clear that her clock was running. Easy to figure out she was expected to get to the next patient ASAP. This is not the provider's fault. I would prefer an in-person visit that allows for more time.

Reviewed on Sep 24, 2024

She was so rude. I am still blown away by it.

Reviewed on Sep 19, 2024

Heidi DiGennaro is an excellent clinician. I am very grateful for the specialized care she has provided me over the last 6 years.

Reviewed on Aug 18, 2024

Doctor was unimpressive. She shrugged off what I felt like was a big issue with my eyelid. She literally was almost disappointed that I had reached out for care and had no empathy for the pain I was in. She figured she knew exactly what was wrong, over Zoom, and offered little advice or treatments for the issue.

Reviewed on Aug 18, 2024

She showed empathy and was caring

Reviewed on Jul 14, 2024

Dr gennaro provided excellent care and thought of all of the possible interactions of the new medication with the medication I'm already taking. She was very thorough in her assessment of my issue and helped to resolve my problem. Dr gennaro provided excellent care.

Reviewed on Mar 27, 2024

This appointment was annoying because the Nurse in Call said I should have the appointment to get an RX for Paxlovid as I was trying to get over Covid ASAP. While the healthcare provider was sympathetic to my situation, Paxlovid was not an option because I was not high risk.

Reviewed on Mar 19, 2024

Provider seemed abrupt, rushed and judgmental

Reviewed on Mar 18, 2024

Provider was condescending and unhelpful. Very dismissive and acted as though I was exaggerating. Did not resolve my problem and I was forced to schedule another appointment with another provider and pay more of my own money when the problem didn't magically go away on its own as she implied it would.

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