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139 Patient Satisfaction Reviews
The Patient Satisfaction Rating is an average of all responses to the care provider related questions shown below from our nationally-recognized Press Ganey Patient Satisfaction Survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question.
Responses are measured on a scale of 1 to 5 with 5 being the best score.
The comments are submitted by patients and reflect their views and opinions. The comments are not endorsed by and do not necessarily reflect the views of Cleveland Clinic.
|Courtesy, Respect & Concern||4.9|
|Patient Rating of Doctor||4.9|
14 Patient Comments
Reviewed on Dec 21, 2020
the virtual visit went well. the physicians assistant was very thorough in her review of my symptoms and answered all of my questions. she was very professional and courteous. I would consider a virtual appt in the future for specific illness situations.
Reviewed on Dec 21, 2020
the physicians assistant was very professional and courteous.
Reviewed on Dec 18, 2020
I feel very comfortable with Jessica. She has been the best provider I have had in some time. She is very good at listening and really provides a level of care beyond most others I've seen.
Reviewed on Dec 9, 2020
I think the video visits should be a permanent way to visit a doctor along side with in-person visits.
Reviewed on Nov 20, 2020
This process was extremely easy and the doctor was easy to talk to. Even though it was a virtual visit I didn't feel like I got any less attention.
Reviewed on Nov 18, 2020
love dr felt so comfortable
Reviewed on Oct 6, 2020
I love seeing Jessica, after my first visit she became my favorite provider. She is always attentive, fully present, caring and knowledgeable. She takes the time to explain everything but in a way that shows she respects you and has your best interest in mind. She is also one of the few care givers that took time to contemplate my situation and actually help resolve/address my issue and come up with reasonable management of symptoms.
Reviewed on Sep 18, 2020
Jessica is wonderful and very knowledgeable! Secondly, her follow up responses to my test results are always thorough and expedient. I am grateful that I have been able to see her, as I feel my doctor is usually booked for several months and it's hard to see him. Jessica always has a smile for me and is very empathetic.
Reviewed on Sep 8, 2020
Jessica Toland is always prompt, thorough, and considerate of my thoughts and input. I would recommend her as a provider to everyone.
Reviewed on Jun 30, 2020
I am comfortable with My current physician..The appointment was acceptable.
Reviewed on Jun 17, 2020
Jessica Towland is one of the most thorough and caring providers I have had experience with in medicine. Even though she sees a large number of patients she still provides a more personal experience. You don't feel like just another patient number in the crowd.
Reviewed on May 8, 2020
I miss the one on one examination. my hands are swollen and it was a little hard to show them to Dr. Jessica over the phone.
Reviewed on Mar 31, 2020
Very kind and caring provider.
Reviewed on Jan 15, 2020
My visit with Jessica was awesome. I came because I had a reoccurring cough, and I was just quite worn out and was not looking forward to the visit. I am very aware of the 8-minute rule, perhaps it less, that a Dr is permitted to spend with a patient - which is a reason it took so long for me to decide to make an appointment. Regardless of whether or not PA are also bound by the 8 minute rule, Jessica spent the time I needed, she respected my responses, while at the same time explained things. I felt 'cared for' which was medicine in and of itself. I have not had that kind of experience in a long time- perhaps since Joshua Miller. Jessica explained other issues I brought up and helped in understanding processes and took the time to provide referred to practitioners. I'll go to her all the time. Thank you, Jessica. I feel better already!
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