Couple See MyChart As Valuable Tool For Older Patients

As computers become increasingly ubiquitous in our daily lives, many are discovering how new tools and technologies can enhance their medical care.

MyChart, a secure online health management tool that allows Cleveland Clinic patients to view portions of their medical records, see test results, message their physicians, schedule appointments and more, is an excellent resource for patients of all ages, including senior citizens.

Since signing up for MyChart several years ago, Rich and Rita Klingman, 86 and 87, say this easy to use program has greatly enhanced their care experience.

Between them, Rich and Rita face a number of medical conditions that require them to stay in close contact with their providers.

“Our Internist (and MyChart Medical Director), Dr. Lori Posk, told us about MyChart when it was first introduced several years ago,” says Rita. “It seemed like a neat concept, so we decided to sign up. Since then, MyChart has been wonderful for things like helping us to remember what doses of medication we are taking, and contacting our physicians.”

“My husband and I are fortunate that we still are able to leave our home. However, for instances when we can’t get out, or for those who may not normally be able, it’s great to have our important health information and this valuable form of two-way communication at our fingertips, anytime we need.”

Although some older patients may be weary of using MyChart in place of more traditional communication methods, Rich says for him, the program has facilitated much better communication than before.

“Prior to MyChart, I could only contact my doctor’s office at certain times of the day. Even then, I had to pick up the phone and would often speak to three or four people before getting what I needed. Now, I can easily go online and see my healthcare information anytime, from anywhere. If I have any questions, I can send a message to my doctor’s office, and they always respond in a timely manner.”

Rita says she believes having a tool like MyChart is very important for elderly patients. “My husband and I are fortunate that we still are able to leave our home. However, for instances when we can’t get out, or for those who may not normally be able, it’s great to have our important health information and this valuable form of two-way communication at our fingertips, anytime we need.”

Rich and Rita say they would highly recommend MyChart to any older patients who may be interested in signing up.

“I’d like to stress that the program is simple to use, and information is presented in a way that’s easy for anyone to understand,” says Rich. “MyChart has been wonderful in allowing us to feel fully engaged in our healthcare experience at Cleveland Clinic.”