Frequently Asked Questions

Frequently Asked Questions During COVID-19 Outbreak

How can I best protect myself while getting back to normal?

The CDC says fully vaccinated people can resume activities without wearing masks or practicing social distancing except under certain circumstances.

If you’re not fully vaccinated, you’re at higher risk for catching COVID-19 and it’s recommended that you:

  • Wear a face mask to protect yourself and others when you’re out in public.
  • Practice social distancing. Maintain a 6-foot distance from other people. Avoid crowds and groups of people.
  • Wash your hands often with soap and water for at least 15-20 seconds. If soap and water are not available, use a hand sanitizer with at least 60% alcohol.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Standard household cleansers and wipes are effective in cleaning and disinfecting frequently touched objects and surfaces.

Appointments & Access

Appointments & Access During COVID-19 Outbreak

What are Cleveland Clinic’s mask guidelines?

As a healthcare system, we require that caregivers, patients and visitors wear face masks in our facilities at all times. For everyone’s safety, your mask should have multiple layers, fit snugly, and cover your nose, mouth and chin. We understand that having different guidelines at various places you go may be confusing, but we touch patients when they are most vulnerable. They trust us to keep them safe and we thank you for also doing your part.

This means that face masks are required for patients at all routine appointments and procedures (without a hospital stay), Emergency Department patients and for permitted visitors, even if they received a COVID-19 vaccine. Face masks are strongly encouraged for patients admitted to the hospital, even if they’ve received a COVID-19 vaccine. Exceptions will be made if they have a health or behavioral condition that prevents them from wearing one.

I have a loved one currently hospitalized with COVID-19 at a Cleveland Clinic location. How can I get an update on their condition?

We know having a loved one in the hospital is stressful for you and your family — and it can be made worse by the COVID-19 precautions in place to limit the spread of the pandemic. But please be assured that caring for our patients is our top priority. 

Our teams offer daily Plan of Care visits. We try our best to include your family in these discussions (by phone or virtual meetings) so you're aware of next steps. We also know that sometimes we can't connect at that time. Or you may have questions at other times during the day and call the unit that's caring for your loved one. 

During these unprecedented times, our commitment to the highest-quality patient care may cause a delay in some of our communications. If you call the unit and aren't able to be immediately connected with a provider, this may simply be because they are currently caring for a patient. Our caregivers will make sure you are updated at the next Plan of Care visit, if not sooner. 

Here are some ways to help make the most of these update calls, so that you receive the information that's most important to you:

  • You and your family should identify a single point of contact for our providers to call. It's best if this person is the legally-authorized representative (able to make decisions for your loved one if they are unable). 
  • Have this designated person make sure that everyone in your family learns about any important updates. 
  • Keep a list of important questions so you can make sure nothing is forgotten during the call. 

Read our tips for communicating with a loved one while they are in the hospital.

Please understand that our expert providers are caring for many patients at the same time. While they may not be available at the exact time you call, we know how important it is to keep you updated. If you're not hearing from your loved one’s providers at least once a day, you can reach out to the Ombudsman Office and they can offer assistance at 216.444.2544.

Hearing directly from your loved one when they're able is also important. Besides calling on the bedside hospital phone, we also have instructions for video connection via AmWellNow, Google Hangouts, Facetime and Skype, if they have a personal device. If they don't have a personal device, we can help them schedule a time for a video call using one of our devices. Making sure hospitalized patients connect with loved ones is important for creating a healing environment.

We also have highly trained and compassionate spiritual care professionals available — not just to patients, but also to you during this stressful time. Our chaplains can help you feel connected and can be reached by calling 216.444.2518.

Thank you for your patience and understanding as we all work toward improving the health and well-being of all of our patients during this pandemic.

I have an appointment at Cleveland Clinic. What do I need to bring?

Please bring your appointment reminder with you (email, MyChart or text message). When entering any Cleveland Clinic location, you and any permitted visitors (see visitor restrictions) will be screened for potential COVID-19 symptoms, including a temperature scan. In some locations, we use no-contact, hand-held thermal scanners. In other places, we use a thermal imaging system you walk through and might not even notice. You’ll be asked to sanitize your hands.

For a routine appointment or procedure (without a hospital stay), and Emergency Department visits, patients are required to wear a mask while inside our facilities, even if they’ve received a COVID-19 vaccine. Exceptions will be made if they have a health or behavioral condition that prevents them from wearing one. Patients admitted to the hospital are strongly encouraged to wear a mask while inside our Ohio and Florida facilities, even if they’ve received a COVID-19 vaccine. Masks from home may be worn, or masks will be provided at entrances.

Visitor Guidelines

Visitor Guidelines During Covid-19 Outbreak

We know you want to be with your loved ones when they are in the hospital.

Ohio locations: With COVID-19 infection rates declining in Northeast Ohio, we have relaxed our visitation restrictions. Cleveland Clinic patients (whether COVID-19 positive or COVID-19 negative) may now have two visitors (ages 18+) per day in all settings. Visitation hours remain 7 a.m. to 9 p.m. each day.

Florida locations: With the latest surge in COVID-19, we are no longer allowing patients who are COVID-19 positive to have visitors at this time. A COVID-19 patient’s care team may make compassionate exceptions, when appropriate. All other orange-level visitation guidelines remain in effect. Cleveland Clinic patients that are COVID-19 negative may still have two visitors (ages 18+) per day in all settings. Visitation hours remain 7 a.m. to 9 p.m. each day.

As a reminder, here’s what you’ll need to do if you plan to visit any of our locations:

  • Wear a mask.
  • Pass a symptom screen check at the door.
  • Sanitize your hands upon entering the facility.

We base our visitation levels on data about how COVID-19 is spreading, including state and county public health information. These guidelines are in place for the safety of our patients, caregivers and community. They are subject to change if the facility gets crowded and safe physical distancing isn’t possible.

Please note: All visitors must wear a mask, have their temperature taken and sanitize their hands. Visitation guidelines are subject to change if safe physical distancing isn’t possible.

Ohio Visitation Level is OrangeFlorida Visitation Level is Orange
LEVEL YELLOW COVID-19 POSITIVE
patients (PPE provided)
COVID-19 NEGATIVE patients
All patients Must be 18 or older Normal (open visitation)

Please note: Patients must follow all social distancing and masking guidelines.

LEVEL ORANGE COVID-19 POSITIVE
patients (PPE provided)
COVID-19 NEGATIVE patients
ADULT PATIENTS
hospitalized patients icon
Hospitalized patients
Ohio: Two visitors (ages 18+) per day
Florida: No visitors currently
Two visitors (ages 18+) per day
appointments icon
Appointments and procedures (without a hospital stay)
Ohio: Two visitors (ages 18+) per day
Florida: No visitors currently
Two visitors (ages 18+) per day
emergency department icon
Emergency department
Ohio: Two visitors (ages 18+) per day
Florida: No visitors currently
Two visitors (ages 18+) per day
Prenatal appointments icon
Prenatal appointments
Ohio: Two visitors (ages 18+) per day
Florida: No visitors currently
Two visitors (ages 18+) per day
labor and delivery icon
Labor and delivery
Ohio: Two visitors (ages 18+) per day
Florida: No visitors currently
Two visitors (ages 18+) per day
PEDIATRIC PATIENTS
pediatric icon
Appointments, procedures and hospitalizations
Ohio: Two parents or guardians
Florida: No visitors currently
Two parents or guardians

emergency department icon
Emergency department
Ohio: Two parents or guardians
Florida: No visitors currently
Two parents or guardians

Please note: A patient's care team may make compassionate exceptions, when appropriate.

LEVEL RED COVID-19 POSITIVE
patients (PPE provided)
COVID-19 NEGATIVE patients
ADULT PATIENTS
hospitalized patients icon
Hospitalized patients
No visitors One designated visitor*
appointments icon
Appointments and procedures (without a hospital stay)
No visitors

No visitors, unless:

  • Special assistance** is required
  • Patient will be under sedation
  • Provider has asked the patient to bring a responsible adult
emergency department icon
Emergency department
No visitors One visitor
Prenatal appointments icon
Prenatal appointments
No visitors One visitor during scheduled fetal ultrasounds
labor and delivery icon
Labor and delivery
One visitor during labor One designated visitor*
PEDIATRIC PATIENTS
pediatric icon
Appointments, procedures and hospitalizations
One parent or guardian Two parents or guardians
emergency department icon
Emergency department
One parent or guardian One parent or guardian

Please note: A patient's care team may make compassionate exceptions, when appropriate.

*Patients may choose one individual (18 or older) to be their designated visitor. That designated visitor may visit each day during the patient’s hospital stay.

**Special assistance is any circumstance where a patient’s care team determines that a visitor is critical to physical or emotional care.

LEVEL PURPLE COVID-19 POSITIVE
patients (PPE provided)
COVID-19 NEGATIVE patients
ADULT PATIENTS
hospitalized patients icon
Hospitalized patients
No visitors One single visit from one individual during the entire hospital stay (not daily visits)
appointments icon
Appointments and procedures (without a hospital stay)
No visitors

No visitors, unless:

  • Special assistance* is required
  • Provider has asked the patient to bring a responsible adult
emergency department icon
Emergency department
No visitors No visitors, unless special assistance is required
Prenatal appointments icon
Prenatal appointments
No visitors No visitors
labor and delivery icon
Labor and delivery
One visitor during labor One visitor during labor
PEDIATRIC PATIENTS
pediatric icon
Appointments, procedures and hospitalizations
One parent or guardian One parent or guardian
emergency department icon
Emergency department
One parent or guardian One parent or guardian

Please note: A patient's care team may make compassionate exceptions, when appropriate.

*Special assistance is any circumstance where a patient’s care team determines that a visitor is critical to physical or emotional care.

For All Permitted Visitors

  • Anyone who is sick, has a fever, or has tested positive for COVID-19 within the last 20 days a confirmed case of COVID-19 should not visit or accompany a patient.
  • Visitors must be over 18 and be fever- and symptom-free.
  • All visitors to patients with COVID-19 must wear personal protective equipment (PPE).
  • Permitted visitors are required to wear a mask at all times while inside our facilities, even if they’ve received a COVID-19 vaccine. Exceptions will be made if they have a health or behavioral condition that prevents them from wearing one. Visitors may bring their own mask from home, or masks will be provided to them upon entering our facilities. Visitors to patients with COVID-19 must wear Personal Protective Equipment (PPE).
  • Visitation hours for adults who are hospitalized in any of our Ohio and Florida locations, are from 7 a.m. to 9 p.m. Care teams may offer compassionate exceptions if needed.
  • Designated visitors must show a photo ID at the entrance to verify identity.
  • Upon entering our facilities, visitors will continue to be thermal screened, required to wear a mask, asked screening questions upon entry into our locations and asked to sanitize their hands before and after entering clinical areas and waiting rooms.
  • To help maintain physical distancing, visitors must limit the number of items they bring when visiting a patient at our facilities.

Visitor Guidelines for Locations Other Than Ohio and Florida

Visitor Guidelines for Cleveland Clinic Rehabilitation Hospitals in Ohio

Two visitors, 18 years and older, are permitted per patient, per day from Noon – 7 p.m. Please review the updated visitation guidelines below and screening process before you arrive. The safety and health of our patients, staff and the community remains our top priority.

Testing

Testing Information During COVID-19 Outbreak

How do I get tested for COVID-19?

If you think you might have COVID-19 or have been in close contact with someone who has the virus, you can get a drive-up or on-site test at Cleveland Clinic. You will need to be evaluated by a healthcare provider using a virtual visit or in person visit and will need a Cleveland Clinic electronic doctor’s order to be tested. If you (or your child) meet the criteria for COVID-19 testing, you’ll be scheduled for an appointment at one of our testing locations.

We also offer testing before traveling, returning to school or college and for childcare purposes. If you're in Ohio and don't have any symptoms of COVID-19, you can self-schedule your test for any of these reasons through MyChart without needing to contact your PCP. You can find this in the main MyChart menu under “Schedule an Appointment.”

I have a scheduled surgery or procedure. Do I need a COVID-19 test before my appointment?

For the following surgeries or procedures, you will need a COVID-19 test before your appointment:

  • If you require an overnight stay or admission to the hospital.
  • If you are age 14 or younger.
  • Bronchoscopy.
  • Pulmonary function challenge testing (methacholine challenge, exercise challenge and mannitol challenge).
  • Oral, nasal, pharyngeal and laryngeal procedures (does not include dental procedures).

Additional testing may be required for other procedures based on your symptoms. Your provider will decide when this is necessary.

How do I get a COVID-19 test if required pre-surgery?

If you’re undergoing certain surgeries and procedures (see list above), you will be tested for COVID-19 within three days (72 hours) before your surgery or procedure date. When one of these surgeries or procedures is scheduled, a COVID-19 test will also be ordered.

We have several testing locations, throughout Northeast Ohio and Florida. An appointment for the COVID-19 test will be scheduled at a location and time most convenient for you.

Can I get a COVID-19 test at another, non-Cleveland Clinic location for my surgery or procedure?

Yes, outside testing is accepted but all patients must have written documentation of their test and results that adhere to the three-day, or 72-hour, testing window.

How long will results from a COVID-19 test take?

For patients in the hospital, and those tested in our Emergency Departments who are considered very ill or at risk, results are available within 24 hours (on average).

For patients being tested at our drive-thru facility or a pre-surgical testing location, results are available on average within a few days. Patients are asked to remain at home until their test results are released. Once processed, COVID-19 test results are now available immediately in a patient’s MyChart, our secure online health management tool.

How much does a COVID-19 test cost?

Costs can vary depending on what type of COVID-19 test you get. You can find a list of the tests we offer and how much they cost here. Please check with your insurance company to find out any out-of-pocket costs for your COVID-19 test.