K. Kelly Hancock is Chief Caregiver Officer for Cleveland Clinic health system. She is responsible for leading the development and implementation of all aspects of caregiver engagement for Cleveland Clinic’s 70,000 caregivers. With a focus on enhancing the health system’s unique team-based culture, Dr. Hancock provides strategic direction and expertise for the organization’s human resources function, domestically and internationally. She consistently works to build and retain exceptional caregiver teams through the optimization of human resources policies and programs.
An innovative thought-leader, Dr. Hancock delivers advisory services in areas such as leadership, coaching, employee relations, talent acquisition, compensation, organizational design and change, performance management, learning and development, and more. She continuously collaborates with fellow executive leaders to ensure Cleveland Clinic caregivers embody the organization’s culture, vision and values. Additionally, she provides direct oversight of daily operations for the human resources and nursing teams.
For more than 25 years, Dr. Hancock has served Cleveland Clinic health system, its patients and communities. Most recently, she was Executive Chief Nursing Officer for the health system and Chief Nursing Officer for main campus, a dual role she held for 9 years. Dr. Hancock is known for her dedication to excellence and professionalism. She provides a strong administrative and clinical atmosphere that promotes staff education, development, and cohesion between all disciplines, professional nursing care and world-class patient care.
Dr. Hancock obtained her DNP from Chamberlain College of Nursing and MSN from the Breen School of Nursing at Ursuline College in Pepper Pike, Ohio. She is a board-certified Nurse Executive through the American Nurses Credentialing Center (ANCC), a member of the American Organization for Nursing Leadership, the American Association of Critical-Care Nurses, and the Honor Society of Nursing - Sigma Theta Tau International. Dr. Hancock became a member of the Fellows of the American Academy of Nursing in 2019, was awarded Crain’s Cleveland Business’ Notable Women in Healthcare in 2018, the Sones/Folvaro for Excellence in Nursing Collaboration in 2017, Distinguished Alumnae Award from Ursuline College in 2013, the ANCC Circle of Excellence Award in 2012, and the 2010 Maria and Sam Miller Professional Excellence Nurse of the Year Award. She is also a recipient of the “Bruce Hubbard Stewart Fellow Award” and received “The Abbie Porter Leadership Award” in 2002 and 2009, which highlights excellence in nursing leadership.
- DNP, Chamberlain University, College of Nursing, Downers Grove, Illinois, 2015
- MSN, Ursuline College Breen School of Nursing, Pepper Pike, Ohio, 2007
- BSN, Ursuline College Breen School of Nursing, Pepper Pike, Ohio, 1993
- Fellowship (FAAN), American Academy of Nursing
- Board Certified Nurse Executive (NE-BC), American Nurses Credentialing Center
- Basic Cardiac Life Support (BLS-CPR), American Heart Association
- Advanced Cardiac Life Support (ACLS), American Heart Association
9500 Euclid Avenue / NA4
Cleveland, Ohio 44195
On a daily basis, Hancock dedicates excellence, professionalism, and compassion to the healthcare industry. She is a well-respected leader throughout Cleveland Clinic health system, actively participating on and leading numerous councils and committees. Her involvement includes the intensive care affinity and nursing practice councils, both of which she has co-chaired, the health system leadership council and physician nurse collaboration committee. She is also the executive team liaison for financial issues and leads a heart failure core measures initiative. Previously, Hancock served as executive chief nursing officer for the health system, chief nursing officer for main campus, interim executive chief nursing officer, senior nursing director of critical care and senior nursing director and nursing director of the renowned Cleveland Clinic Heart, Vascular & Thoracic Institute.
Clinical Practice & Teaching
Hancock’s clinical experience lies within the area of cardiology, specifically cardiothoracic step-down and critical care.
Hancock has served as a preceptor to both master’s and bachelor’s prepared nursing students. As a preceptor, students observe all aspects of Hancock’s role as an executive nurse leader. Additionally, since 2015, Hancock has served as an adjunct professor at the Case Western Reserve University Frances Payne Bolton School of Nursing.
Research & Publications
Hancock’s published works include titles such as, ‘Nurturing the Next Generation of Clinical Leaders,’ ‘A Leadership Education and Development Program for Clinical Nurses,’ ‘Nurse Hourly Rounding: A Critical Driver of HCAHPS Scores,’ ‘Improving Patient Experience in the Inpatient Setting: A Case Study of Three Hospitals,’ and more. She is also an experienced presenter, having lectured on varying topics throughout her career, including the effects of assistant nurse managers around the clock, value-based purchasing and the role of the chief nursing officer, and managing conflicts constructively. When working in the Heart, Vascular & Thoracic Institute, Hancock strongly promoted nursing research and investigation of clinical problems by all registered nurses, creating an expectation that each nursing unit be involved in some phase of the research process annually, whether working as co-investigator with a doctoral-prepared nurse researcher or as a principal investigator.
- Member, American Association of Colleges of Nurses Diversity and Inclusion
- Member, American Heart Association
- Go Red for Women
- Member, Executive Leadership Committee
- Past Cleveland Campaign Chair, American Heart Walk
- STEM Goes Red
- Member, American Red Cross
- Board of Directors
- Chair, Volunteer and Mission Capacity Building Committee
- Past Chair, Service Delivery Committee
- Member, Ashtabula County Medical Center Board of Directors
- Member, American Nurses Association
- American Organization for Nursing Leadership
- Association of Patient Experience Board of Directors
- American Association of Critical-Care Nurses
- Member, Cleveland Wise Women
- Member, Greater Cleveland Organization of Nurse Executives
- Member, In Counsel with Women
- Co-Chair, Press Ganey Nurse Manager Sub-Committee
- Member, The 50 Club of Cleveland
- Member, Sigma Theta Tau International Society of Nursing
- Ursuline College Breen School of Nursing
- Member, Community Advisory Board
- Member, Executive Campaign Committee
- Cleveland Campaign Co-Chair, VeloSano
- Past Honorary Co-Chair, Cleveland Clinic Celebrate Sisterhood
- Member, Frances Payne Bolton School of Nursing Case Western Reserve University Advisory Board
- Member, Hill-Rom Chief Nurse Executive Advisory Board
- Member, Holy Name Advisory Board
- Member, Kent State University College of Nursing Advisory Board
- Co-Chair, Press Ganey Chief Nursing Officer Advisory Council
Honors & Awards
- 50+ Hospital and Health System CNOs to Know, 2019 and 2020
- Crain’s Cleveland Business Notable Woman in Healthcare, 2018
- Sones/Folvaro for Excellence in Nursing Collaboration, 2017
- Dedication Award, Cleveland Council of Black Nurses, Inc., 2016
- Distinguished Nursing Alumnae Award, Ursuline College, 2013
- Stanley Shalom Endowed Chair for Nursing Advancement, 2012
- Annual Cleveland Clinic Kelly Hancock Nursing Excellence Awards Endowment, 2012
- Circle of Excellence Award, American Association of Critical-Care Nurses, 2012
- Nurse of the Year – Maria and Sam Miller Professional Excellence Award, Cleveland Clinic, 2010
- Abbie Porter Leadership Nursing Excellence Award, Cleveland Clinic, 2009 and 2002
- Marilyn Tetonis Nursing Unit Nursing Excellence Award, Cleveland Clinic, 2001
- Bruce Hubbard Stewart Fellow Award, Cleveland Clinic, 2000