Recognized in the 95th Percentile for Providing Outstanding Patient Satisfaction
The Emergency Services Institute cares for over 500,000 adult and pediatric patients annually across our 16 Emergency Departments, including our Main Campus, 7 Regional Hospitals, Cleveland Clinic Florida, 5 free-standing Emergency Departments and 2 Pediatric Emergency Departments. In an effort to deliver world-class care, we have attained the 90th percentile of all Emergency Departments in the United States in time from arrival to see a provider. Our commitment to ‘Patients First’ is evidenced by the receipt of the Press Ganey Guardian of Excellence Award at both our Richard E. Jacobs (Avon) and Twinsburg free-standing Emergency Departments. The award recognizes Emergency Departments in the 95th percentile for providing outstanding patient satisfaction.