Our Mission

Our Mission

Keeping patients connected to the highest quality care as they make the transition from the hospital to home or a post-acute care facility is part of Cleveland Clinic’s innovative approach to value-based care. When patients make the transition, Cleveland Clinic is at their side the whole way. Through our Center for Connected Care, we provide a full continuum of care so that patients can recover from illnesses or injuries in the very best location for their individual needs.

Each day, our center’s 500 caregivers from home and transitional care provide services for 12,000 patients. Our multispecialty team includes home care, hospice, mobile primary-care physician group practice, home infusion pharmacy, home respiratory therapy, skilled nursing facilities (SNF), home palliative medicine and emerging transitional care programs. Keeping our patients independent and functioning as safely as possible is our goal. Rest assured we are here for you and your family.

Our vision

Striving to build innovative approaches for bridging the post-acute continuum of care and become the world’s leader in transitional care experience and outcomes.

Core values

  1. We believe in SERVICE: Put Patients First.
  2. We believe in QUALITY: Provide the right care to the right patient at the right time in the place where they want to receive care.
  3. We believe in TEAMWORK: Partner with Cleveland Clinic hospitals, institutes, and the patient-centered medical home.
  4. We believe in INNOVATION: Build sustainable community-based healthcare teams of the future, positioned to excel in value-based healthcare.
  5. We believe in COMPASSION: When patients transition from Cleveland Clinic hospitals to home or facilities, Cleveland Clinic will remain at their side.

Requesting Cleveland Clinic home care services

Although anyone may request home care services, all services must be ordered by a physician.

The initial request for home care services begins with a phone call to 216.444.HOME (4663) or toll-free 800.263.0403 from a patient, physician or family member. Our staff can be reached 24 hours a day, seven days a week.

You do not have to be in the hospital to request home care services. Patients at home or those being cared for in an outpatient setting, such as the emergency room or ambulatory clinics, may also be appropriate candidates for home care services.

Paying for care

Medicare, Medicaid and most major insurance companies cover most home care services. For your convenience, our staff will contact your insurance carrier to determine exact coverage.



Cleveland Clinic Hospice, a service of the Center for Connected Care, hosts an annual fundraising event, the Ben Thurmond Memorial Golf Outing. This event helps to promote better understanding of hospice care in the community as well as raise money for programs and services to support patients with life-limiting illnesses and their loved ones.

How you can make a difference

You and your family can make a difference for others for years to come by considering donations to the Cleveland Clinic Hospice Memorial and Tribute Fund. Your gift will provide care to those in need, as well as support for education and research toward improving hospice care for everyone.

How can I designate my donation to Cleveland Clinic Hospice?

  • You may mail your contribution with the attached reply form and envelope. Please make your check payable to “Cleveland Clinic.”
  • You may call the Office of Development at 216.444.1245 to make a credit card donation by phone. Please verbally indicate your gift designation as “Cleveland Clinic Hospice.”
  • Or you may make a donation online by visiting our secure online site.

How should my family refer to hospice as our preferred memorial gift designation?

You may submit the following sample language to your local newspaper: “It is the family’s wish that memorial contributions be made to Cleveland Clinic Hospice, P.O. Box 931517, Cleveland, Ohio 44193-1655.”

How can I establish a memorial fund in tribute to a loved one?

Contact the Office of Development at 216.444.1245 to initiate a special fund named for an individual that will benefit a particular need at Cleveland Clinic Hospice.

How can I designate hospice as a beneficiary in my will?

You may contact the Office of Development for assistance with specific details or include the following language in your will: “I bequeath {insert dollar amount or percentage of estate} to Cleveland Clinic Hospice to support its work and mission in the area of hospice care.”

Cleveland Clinic Foundation
P.O. Box 931517
Cleveland, Ohio 44193-1655

Become a volunteer

Join our volunteer team and play an important role in the care of patients. No experience is necessary, but caring and compassion are required. Positions and commitments are flexible. Volunteer services include: home care, domestic, hands-on patient care, nursing home, bereavement, vigil care, clerical, fundraising, Speaker’s Bureau, service projects.