Tuscarawas County's Award-Winning Community Hospital
To better fulfill the Hospital's mission, our physicians and staff are consistently working to improve clinical quality and patient outcomes. In recent years, these efforts have been rewarded with recognition from national healthcare performance organizations.
Union Hospital has been named to the list of the “100 Great Community Hospitals” by Becker’s Hospital Review, a monthly publication of business and legal news for hospital executives. The Becker’s editorial team selected hospitals based on rankings and awards received by the hospital for:
- Clinical performance
- Patient safety record
- Patient satisfaction
- Patient outcomes
Union Hospital Achieves Certification as a Primary Stroke Center
Union Hospital achieved certification as a Primary Stroke Center, which means we have the proper equipment, personnel and training to quickly assess and treat strokes. A key element of the "Stroke Alert" protocols is the Telestroke Network, placing a Cleveland Clinic stroke specialist virtually at the patient's bedside to assist the Emergency Department staff in evaluation and treatment decisions.
The UH Certified Stoke Center offers a full range of stroke care from diagnosis and treatment, to rehabilitation, education and evaluating patient outcomes.
American Heart Association/American Stroke Association
Get With The Guidelines® Rural Stroke Bronze
In 2023, Union Hospital received the American Heart Association/American Stroke Association's Get with the Guidelines® Rural Stroke Bronze Award. This achievement recognizes Union Hospital’s commitment and success in implementing the highest standard of stroke care by ensuring that stroke patients receive treatment according to nationally accepted standards and recommendations. Cleveland Clinic's health system boasts an additional 15 hospitals identified for exceptional care through the Get with the Guidelines® award.
Breast Imaging Center of Excellence
Union Hospital has been designated a Breast Imaging Center of Excellence by the American College of Radiology (ACR). This came after a rigorous evaluation and review process by ACR physicians and medical physicists. The Center of Excellence designation indicates that breast imaging at Union Hospital meets the highest standards of the Radiology profession.
Breast Imaging Center of Excellence status includes these imaging services:
- Breast Ultrasound
- Ultrasound-guided breast biopsy
- Stereotactic breast biopsy
ACR evaluators have determined that Union Hospital’s Radiology Department has achieved high practice standards in image quality, staff qualifications, technology and quality control and assurance program.
MIDAS+ Platinum Award Winner
Union Hospital is one of only six in the nation to achieve Platinum status four of the past five years. This award is based on the following measurements in caring for patients with seven different medical conditions resulting in hospital admission:
- Efficient Utilization
- Clinical Effectiveness
2016 Home Care Elite Top 500OCS
Home Care annually evaluates nearly 10,000 home health care providers in the U.S. Union Hospital Home Health has for the third consecutive year achieved Top 500 status. This high ranking is based on:
- Patient outcomes
- Patient experience
- Best practices implementation
- Quality improvement
- Financial performance
Commitment to Quality & Safety
Our goal is to not just meet, but exceed, your expectations for patient care. That's our commitment to quality and safety. To that end, we measure many aspects of our patient care, safety, and service to determine if we are providing the best care possible. We then compare that information to that of other hospitals, set goals, and continually work toward even better performance.
Public Disclosure of Findings
Just as important as constantly monitoring performance and outcomes is being transparent about those findings. That's why we provide regular updates about Union Hospital's quality and performance data.
This information is just one of several publicly available sources about the quality and performance of hospitals. Others include Medicare's Hospital Compare tool.
Current Quality & Performance Reports
- Catheter Acquired Urinary Tract Infection
- Central Line Acquired Bloodstream Infection
- Clostridium Difficile or C Diff
- Comparing Hospitals
- DNV Accreditation
- Early Elective Delivery
- Heart Attack
- ISO 2008:9001 Certification
- Patient Safety Indicator 90 Composite
- Preventing DVT
- Stroke Care
- Surgical Site Infection
- Ventilator Associated Pneumonia
Union Hospital is accredited by the DNV Healthcare Inc., which means that the hospital has demonstrated compliance with national standards for patient safety and quality of care.
Union Hospital is genuinely concerned about performance improvement and patient safety. In response, the Board of Directors and Administration made the decision to invite DNV Healthcare, Inc. to conduct a full survey of the Hospital.
Philosophically, Union Hospital views the survey not as a one-time "inspection" of compliance with standards but rather a continual learning experience. We embrace the opportunity to have key processes validated and welcome recommendations for improvement.
Any recommendations for improvement or consultative advice that occurs as a result of the survey are taken seriously. Proactive steps are initiated in concert with management, staff, and the medical staff under full view of the Board of Directors.
Patients and family members may submit a complaint regarding this accredited hospital.
- Submit a complaint online
- Submit a complaint by email
- Submit a complaint by mail:
ATTN: Hospital Complaint
400 Techne Center Drive, Suite 100
Milford, OH 45150
ISO 9001:2008 Quality Management Systems Certification
Union Hospital is now certified as an ISO 9001:2008, Quality Management Systems compliant organization. This certification is accredited by DNV Certification Inc. of Houston TX.
ISO 9001 is a standard related to quality management systems and designed to help organizations ensure that they meet the needs of customers, shareholders and employees allowing Union Hospital to develop sustainable performance.
The certification of compliance with ISO 9001:2008 recognizes that the policies, practices and procedures of Union Hospital ensure consistent quality services we provide to our patients. While the ISO 9001 certification process is better known within industry, Carol Murphy RN, UH Director of Quality Improvement, says the ISO management standards are applicable to healthcare to improve all aspects of their operations.