The primary mission of the Educational Services Department is to promote quality customer service hospital-wide by providing educational programs and services that assist our internal customers in acquiring, maintaining, and improving competence in the delivery of health care to those we serve. This is accomplished through three identified processes:

  • Orientation
  • In-Service and Remediation
  • Continuing Education
  • Orientation

The goal of the orientation program is to ensure that all new employees, volunteers, students, and contract staff are integrated into the operations, policies, procedures and practices of Union Hospital.

In-Service and Remediation

The goal of the in-service/remediation program is to ensure that staff maintain and increase competency in their respective positions following completion of their orientation, throughout their employment at the Hospital, and as needs are identified.

Continuing Education

The goal of the continuing education program is to enhance the competency, career growth, and development of staff to meet and exceed the level of performance required in their job assignment.

Our Philosophy

The Educational Services philosophy places emphasis on the key concepts of quality, caring and effectiveness.


We believe quality staff development promotes lifelong learning and is a responsibility shared by the employee, the departmental administration, and the education department. It reflects education based on measurable standards of practice and the principles of adult learning. Quality staff development is also innovative and contributes to advancing employee performance and directed at improving employee competence.


We believe caring staff development respects the dignity and diversity of individuals and is carried out in a compassionate manner. All employees are seen as being capable and their talents and contributions are acknowledged and recognized.


We believe effective staff development is valued, promotes professional standards and supports achievement of organizational goals through interdisciplinary activities. Effective staff development also requires specific goals and objectives aimed at the customer's needs that focus on outcomes. It must be provided in an environment conducive to learning and promote measurable competence, continually examine processes, respond to the dynamic needs of the changing healthcare environment, and be cost effective.

Contact Us

For more information, please contact us by phone at 330.343.3311 ext. 2464.



We offer three Orientation Programs for download in PDF format. Follow the instructions to select and complete your Orientation.


  1. Select your Orientation Program below to download the booklet:
  2. Read ALL information
  3. Print and complete the following forms found at the end of the Orientation Program booklet:
    • Post-test
    • Confidentiality Statement
    • Certificate of Completion
    • Return ALL of the above forms to your orientation facilitator the first day you arrive at the Hospital.

You will not be permitted to orient or work unless all paperwork is complete.

CPR Classes

CPR Classes

CPR can save a life! Union Hospital is proud to be an American Heart Association training center. The Education Department offers Basic Life Support and Advanced Cardiac Life Support classes open to both employees and healthcare workers in the community.

For information on registering for a class call 330.343.3311 ext 2464.

Diabetes Education

Diabetes Education

The Diabetes Learning Center

The Diabetes Learning Center provides education to people with diabetes on an outpatient basis with a doctor's order.

For more information contact the Education Services Department at 330.343.3311 ext. 2464.

The Diabetes Learning Center is accredited by the American Diabetes Association.

Outpatient Diabetes Education Program

Union Hospital offers outpatient Diabetes Self-Management Training classes. This program is certified by the American Diabetes Association and is covered by Medicare and most insurance companies. Classes are divided into three sessions and are taught by Certified Diabetes Educators. A doctor's order is necessary for Medicare and other insurance companies to cover the cost.

For more information, call 330.343.3311 ext. 2394.