FAQs

How can I best protect myself while getting back to normal?

Getting vaccinated against COVID-19 is the best way to protect yourself from getting seriously ill from the virus. As variants — like the delta variant — emerge, we must also continue taking other important precautions that slow the spread of COVID-19. This may include:

  • Wearing a face mask to protect yourself and others when you’re out in public.
  • Practicing social distancing. Maintain a 6-foot distance from other people and avoid crowds.
  • Washing your hands frequently with soap and water for at least 15-20 seconds. If soap and water aren’t available, use hand sanitizer with at least 60% alcohol.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Staying home when you are sick.
  • Covering your cough or sneeze with a tissue. Throw it in the trash when you’re done.

Where can I receive monoclonal antibody therapy for COVID-19?

In Ohio: Cleveland Clinic provides monoclonal antibody infusions and oral antivirals for treating mild to moderate COVID-19 in certain patients who have a high risk for severe illness.

  • Monoclonal antibody infusions are available on a limited basis to Cleveland Clinic patients. Contact your primary care physician or specialist to find out if you are able to get an infusion.
  • Oral antivirals are provided by state health departments to us on an extremely limited basis. Your physician will tell you if you’re a candidate for oral antivirals based on your risk factors.

Our emergency departments don’t provide COVID-19 therapies, including monoclonal antibody infusions and prescriptions for oral therapies. For a list of locations throughout Ohio where you can get monoclonal antibodies, visit the Health & Human Services website.

In Florida: Those 12 years and older who are high risk, or who have contracted or been exposed to COVID-19, are eligible for monoclonal antibody treatment at several Cleveland Clinic locations in Florida. Contact your Cleveland Clinic primary care physician or specialist to find out you are a candidate for an infusion. To find additional monoclonal antibody infusion locations in Florida, visit the Florida Department of Health’s website.

Appointments & Access

Appointments & Access During COVID-19 Outbreak

Cleveland Clinic is will be postponing non-urgent surgeries through Jan. 30, 2022. What does this mean?

We’re continuing to see more people with COVID-19 who need to be hospitalized across our Ohio and Florida hospitals. To make sure we have space available for these patients, we’re postponing non-urgent surgeries:

  • Through Jan. 30 at our Ohio hospitals.
  • Through Jan. 21 at our Florida hospitals.

Essential and urgent surgeries will still be scheduled, as well as cancer and transplant surgeries. At this time, we are still continuing with surgeries at our ambulatory surgery centers and ambulatory endoscopy centers.

We will directly contact patients whose surgeries are being postponed.

What are Cleveland Clinic’s mask guidelines?

As a healthcare system, we require that caregivers, patients and visitors wear face masks in our facilities at all times. For everyone’s safety, your mask should have multiple layers, fit snugly, and cover your nose, mouth and chin. We understand that having different guidelines at various places you go may be confusing, but we touch patients when they are most vulnerable. They trust us to keep them safe and we thank you for also doing your part.

This means that face masks are required for patients at all routine appointments and procedures (without a hospital stay), Emergency Department patients and for permitted visitors, even if they received a COVID-19 vaccine. Face masks are strongly encouraged for patients admitted to the hospital, even if they’ve received a COVID-19 vaccine. Exceptions will be made if they have a health or behavioral condition that prevents them from wearing one.

I have a loved one currently hospitalized with COVID-19 at a Cleveland Clinic location. How can I get an update on their condition?

We know having a loved one in the hospital is stressful for you and your family — and it can be made worse by the COVID-19 precautions in place to limit the spread of the pandemic. But please be assured that caring for our patients is our top priority.

Our teams offer daily Plan of Care visits. We try our best to include your family in these discussions (by phone or virtual meetings) so you're aware of next steps. We also know that sometimes we can't connect at that time. Or you may have questions at other times during the day and call the unit that's caring for your loved one.

During these unprecedented times, our commitment to the highest-quality patient care may cause a delay in some of our communications. If you call the unit and aren't able to be immediately connected with a provider, this may simply be because they are currently caring for a patient. Our caregivers will make sure you are updated at the next Plan of Care visit, if not sooner.

Here are some ways to help make the most of these update calls, so that you receive the information that's most important to you:

  • You and your family should identify a single point of contact for our providers to call. It's best if this person is the legally-authorized representative (able to make decisions for your loved one if they are unable). 
  • Have this designated person make sure that everyone in your family learns about any important updates.
  • Keep a list of important questions so you can make sure nothing is forgotten during the call.

Read our tips for communicating with a loved one while they are in the hospital.

Please understand that our expert providers are caring for many patients at the same time. While they may not be available at the exact time you call, we know how important it is to keep you updated. If you're not hearing from your loved one’s providers at least once a day, you can reach out to the Ombudsman Office and they can offer assistance at 216.444.2544.

Hearing directly from your loved one when they're able is also important. Besides calling on the bedside hospital phone, we also have instructions for video connection via AmWellNow, Google Hangouts, Facetime and Skype, if they have a personal device. If they don't have a personal device, we can help them schedule a time for a video call using one of our devices. Making sure hospitalized patients connect with loved ones is important for creating a healing environment.

We also have highly trained and compassionate spiritual care professionals available — not just to patients, but also to you during this stressful time. Our chaplains can help you feel connected and can be reached by calling 216.444.2518.

Thank you for your patience and understanding as we all work toward improving the health and well-being of all of our patients during this pandemic.

I have an appointment at Cleveland Clinic. What do I need to bring?

Please bring your appointment reminder with you (email, MyChart or text message). When entering any Cleveland Clinic location, you and any permitted visitors (see visitor restrictions) will be screened for potential COVID-19 symptoms, including a temperature scan. In some locations, we use no-contact, hand-held thermal scanners. In other places, we use a thermal imaging system you walk through and might not even notice. You’ll be asked to sanitize your hands.

For a routine appointment or procedure (without a hospital stay), and Emergency Department visits, patients are required to wear a mask while inside our facilities, even if they’ve received a COVID-19 vaccine. Exceptions will be made if they have a health or behavioral condition that prevents them from wearing one. Patients admitted to the hospital are strongly encouraged to wear a mask while inside our Ohio and Florida facilities, even if they’ve received a COVID-19 vaccine. Masks from home may be worn, or masks will be provided at entrances.

Visitor Guidelines

Visitor Guidelines During Covid-19 Outbreak

We know you want to be with your loved ones while they are in the hospital. Visitors are important to the healing and wellbeing of our patients, and we’re happy to welcome you to Cleveland Clinic.

Following safety guidelines and showing mutual respect is extremely important in a hospital setting – especially during this time of heightened emotions. We promise to provide the best care for our patients and treat them like they’re members of our family. But we’re asking for your help, too.

Before you arrive

  • Visitation hours in Ohio and Florida remain 7 a.m. to 9 p.m. each day.
  • Please wear a mask to the hospital. You need to wear a mask that loops over your ears and covers your mouth and nose even if you’re fully vaccinated. If you aren’t feeling well, please stay home.
  • You will need to pass a symptom screen check at the door.
  • Sanitize your hands upon entering the facility.

If you have tested positive for COVID-19 or you have been exposed to someone who tested positive for COVID-19, you can visit a patient at least 10 days after testing positive or being exposed.

Visiting a patient

Visitor guidelines for adults who are staying in the hospital (whether COVID-19 positive or COVID-19 negative):

  • Patients can have one visitor (ages 18+) each day.
  • The visitor can change each day.
  • Visitors can only enter the building once each day.
  • Please stay in your loved one’s room during your visit, and don’t congregate in common areas.
  • While you’re visiting your loved one, we’d appreciate your help to keep their room tidy and clutter-free (which helps prevent the risk of falls).
  • Please be respectful of our caregivers during your visit. Do not raise your voice or use profanity when speaking to them. Please remember, we’re all on the same team.

Patients coming in for routine appointments can also have one person with them.

LEVEL RED COVID-19 POSITIVE
patients (PPE provided)
COVID-19 NEGATIVE patients
ADULT PATIENTS
hospitalized patients icon
Hospitalized patients
One visitor (ages 18+) per day. One visitor (ages 18+) per day.
appointments icon
Appointments and procedures (without a hospital stay)
One visitor (ages 18+).

One visitor (ages 18+).

emergency department icon
Emergency department
One visitor (ages 18+) per day. One visitor (ages 18+) per day.
Prenatal appointments icon
Prenatal appointments
One visitor (ages 18+). Two visitors (ages 18+) during scheduled fetal ultrasounds. One visitor (ages 18+) for regular prenatal appointments.
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Labor and delivery
One visitor during labor (ages 18+). Two visitors (ages 18+).
PEDIATRIC PATIENTS
pediatric icon
Appointments, procedures and hospitalizations
One parent or guardian. Two parents or guardians.
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Emergency department
One parent or guardian. Two parents or guardians.

Please note: A patient's care team may make compassionate exceptions, when appropriate.

Visiting a COVID-positive patient

If you have a loved one in the hospital as a COVID-positive patient and they are allowed to have visitors, you will be asked to take extra precautions.

Please put on personal protective equipment before visiting your loved one. This equipment includes a gown, mask, goggles or face shield, and gloves. It’s important to follow the guidelines and wear all parts of this equipment. Cleveland Clinic caregivers will provide this equipment for you and tell you what order to put it on and how to take it off after your visit. Please follow the instructions carefully.

We base our visitation guidelines on data showing how COVID-19 is spreading, including state and county public health information. These guidelines are in place for the safety of our patients, caregivers and the community. They are subject to change if the facility gets crowded and safe physical distancing isn’t possible.

Visitor guidelines for other Cleveland Clinic locations

Testing

Testing Information During COVID-19 Outbreak

How do I get tested for COVID-19?

Whether you are experiencing symptoms of COVID-19 or not, we offer a variety of ways for you to get tested at multiple COVID-19 testing locations:

  • Visit a testing center near you: Whether you're looking for walk-in, drive-thru or appointment-based testing, there are a variety of options throughout Ohio and Florida. View available locations.
  • Schedule an appointment online for testing at a Cleveland Clinic facility: If you have a Cleveland Clinic primary care provider and are experiencing non-urgent COVID-19 symptoms, you can schedule a testing appointment online in MyChart. If you do NOT have a Cleveland Clinic primary care provider and are experiencing non-urgent COVID-19 symptoms, please schedule an online virtual visit to see a provider who can order a test.
  • Pick up a self-testing kit in your community: Rapid home tests are often available free of charge at many local libraries or community health centers. They're also for sale at most retail pharmacies. If you have symptoms, consider calling ahead to see if no-contact pickup is available.

If your COVID-19 symptoms are severe, the emergency department is available 24/7 for patients who require immediate care.

I have a surgery or procedure scheduled. Do I need a COVID-19 test before my appointment?

We require a negative COVID-19 test before any surgery or procedure at all Ohio hospitals and ambulatory surgery centers. Testing must take place within three days (72 hours) prior to your surgery or procedure.

How do I get a COVID-19 test before my surgery or procedure?

When your surgery or procedure is scheduled, a COVID-19 test will also be ordered by your doctor’s office. The SelfCheck™ COVID-19 Swabbing Kit is the preferred method for pre-surgical testing.

We have several testing locations throughout Northeast Ohio. An appointment for the COVID-19 test will be scheduled at a location and time most convenient for you.

Can I get a COVID-19 test a non-Cleveland Clinic location for my surgery or procedure?

Yes, outside testing is accepted but all patients must have written documentation of their test and results that adhere to the three-day, or 72-hour, testing window.

How long will results from a COVID-19 test take?

On average, results are available within two to three days. After testing, you should remain at home until your surgery or procedure to avoid any exposure to COVID-19. If you receive testing at a Cleveland Clinic location, your results will be available in your MyChart account.

How much does a COVID-19 test cost?

Costs can vary depending on what type of COVID-19 test you get. You can find a list of the tests we offer and how much they cost here. Please check with your insurance company to find out any out-of-pocket costs for your COVID-19 test.