The Latest Update
We are discussing a new contract with UnitedHealthcare that may impact your ability to access in-network healthcare from Cleveland Clinic facilities and providers in Florida.
If an agreement cannot be reached and you have health insurance through one of the UnitedHealthcare plans listed below, your financial responsibility may increase because your insurance may no longer cover Cleveland Clinic care starting November 16, 2024.
UnitedHealthcare plans impacted in Florida include:
- Employer-sponsored.
- Medicare Advantage.
We’re working hard to reach a new agreement and it’s our goal to avoid any changes that would disrupt your current healthcare coverage.
We remain committed to delivering the highest quality of care for our patients at an affordable cost and are hopeful that UnitedHealthcare shares that commitment.
Frequently Asked Questions (FAQs)
What is happening between Cleveland Clinic and UnitedHealthcare?
At this time, we are discussing a new contract with UnitedHealthcare that may impact your ability to access in-network healthcare from Cleveland Clinic facilities and providers in Florida. We are working hard to reach a new agreement to ensure our patients maintain their in-network access to Cleveland Clinic care.
Important note: Cleveland Clinic locations in Ohio and Nevada are not impacted by these negotiations at this time.
What is Cleveland Clinic doing to reach an agreement?
We are committed to you and your care. We will continue working with UnitedHealthcare to try to reach an agreement that will mean no changes to the care that you have come to expect from us.
Who is impacted by these contract negotiations?
If you have a UnitedHealthcare employer-sponsored or Medicare Advantage plan, your financial responsibility when seeking care at Cleveland Clinic in Florida may increase. Patients directly impacted will be notified.
Which Cleveland Clinic locations in Florida does this impact?
All Cleveland Clinic locations in Florida may be out of network if we do not reach a new agreement with UnitedHealthcare.
Will my upcoming appointment be impacted?
No. Appointments that are scheduled before November 16, 2024, will not be impacted by these negotiations.
How will this impact my out-of-pocket expenses?
If an agreement cannot be reached, starting November 16, 2024, your financial responsibility may increase because your insurance may no longer cover Cleveland Clinic care in Florida.
Are Medicare Supplemental plans included in this change?
Medicare Supplemental plans will not be impacted by these negotiations.
I have UnitedHealthcare insurance. What can I do?
- Call us at 216.428.8102 to speak with a representative.
- If you have a Medicare Advantage plan, you may consider your options during the open enrollment period, which is from October 15-December 7, and choose a health plan that guarantees you will have access to in-network healthcare from Cleveland Clinic.
- If you have an employer-sponsored plan, speak to your employer about options during open enrollment and for updates about your in-network status and out-of-network benefits.
You can find a complete list of in-network insurance companies accepted at Cleveland Clinic by visiting ChooseClevelandClinic.org.
I don’t have UnitedHealthcare insurance. Does this affect my insurance, too?
No. These negotiations only affect you if you have a UnitedHealthcare employer-sponsored or Medicare Advantage plans in Florida. Cleveland Clinic accepts a variety of plans from insurance companies at all our locations. See a list of all accepted insurance plans at ChooseClevelandClinic.org.
How can I stay up to date on the negotiations?
We will provide updates about our ongoing negotiations through this website as new information is available. You can also call 216.428.8102 to contact our patient call center directly with any questions.
Updated September 30, 2024
