Application Process

To become a Cleveland Clinic Volunteer at our Main Campus in Cleveland, Ohio or one of our Cleveland area Family Health Centers:

  1. Contact Form: Complete the Main Campus Contact Form, Family HealthCenter Contact Form, Hospice Volunteer Application or call 216.445.6986 to speak with a volunteer coordinator. Please choose only one form to complete. Do not complete both forms.
  2. Form Review: A volunteer coordinator will review your contact form. You will be contacted by email (or phone if you prefer) to schedule an information session.
  3. Information Session: Volunteer Services Information Sessions are scheduled once a month to help potential volunteers learn more about our volunteer program. Information Sessions introduce applicants to the structure of our program and the kind of volunteers we are looking for. Information sessions last 1 hour and feature group interviews with our volunteer coordinators to help determine if applicants are a good fit for our volunteer program.
  4. Online Onboarding: If Volunteer Services determines an applicant is a good fit for our program, an email will be sent (or phone call if you prefer) with information on completing our Red Carpet online onboarding system.
  5. Security Clearance: The Red Carpet online onboarding system will provide each applicant with a background check through our Protective Services Department at no cost. A social security number or Visa/Passport number is required. Cleveland Clinic Children’s Hospital applicants will receive information on how to receive a fingerprinted background check at our Main Campus.
  6. TB Test/Flu Shot: Volunteers are required to complete an annual TB test and receive a seasonal flu shot. Cleveland Clinic provides TB tests and flu shotsat no cost to our applicants and volunteers at our Main Campus and many Family Health Centers. A TB test is administered in one visit and then the patient returns 48-72 hours after to have the results read. If you fail to return for your reading, you will be required to REPEAT the TB test. TB testing information is provided through the Red Carpet online onboarding system.
  7. Orientation: Volunteer orientation attendance is required. Our orientations are scheduled twice a month and cover the policies and procedures of Cleveland Clinic and the Volunteer Services Department. The orientation last 2 hours at our main campus. Applicants schedule their orientation through the Red Carpet online onboarding system.
  8. Training: Applicants with direct patient contact (Nursing, Emergency Department, and Children’s Hospital) will receive additional training that will be scheduled with your Volunteer Coordinator after the confirmation of a completed TB test.
  9. ID Badge/Parking/Uniform: Each volunteer is provided a badge to be worn each time they volunteer and a parking sticker that will allow them to park in designated lots during their volunteer service. After orientation and training has been complete and confirmation of the completed security clearance and TB test has been received, applicants will be notified that they can report Volunteer Services to pick up their ID badge, parking sticker and uniform.
  10. Shadowing: Volunteers are required to shadow a veteran volunteer before beginning their regular shift. A volunteer coordinator will contact you to schedule a time for you to meet the veteran volunteer you will be shadowing.
  11. Volunteer!

Frequently Asked Questions

What is the volunteer time commitment?

Most volunteer areas require a 4  hour shift each week.  Areas such as Canine Greeters and Pet Therapy require a bi-weekly 2 hour shift.

What is the minimum age to volunteer?

The Junior Ambassador program provides volunteer opportunities for high school students over 15 years of age.  The traditional volunteer program provides opportunities for over 18 years of age.

What is the application process?

Onboarding includes attendance at an information session to learn about the volunteer program and available volunteer positions.

Orientation is contingent on completing the background check, TB test, and additional online onboarding steps.  The process can take up to a month or longer. 

What is the volunteer dress code?

Volunteers adhere to a business casual dress code.  Volunteers receive an issued uniform on the start date at no cost to the volunteer.  Dress code is explained in detail at orientation.

May I volunteer for the summer only?

Opportunities are available for high school and college students who wish to volunteer for the summer.  Volunteers commit to 75 hours of service during this time.  Please visit the Junior Ambassador section or Summer College Student Program section for details. 

May I shadow an employee or have direct clinical experience?

Volunteer Services does not coordinate opportunities to shadow a Cleveland Clinic Caregiver.  Interested parties should contact the Cleveland Clinic Caregiver directly to arrange a shadowing/observing opportunity. 

For how long is an application kept on file?

Volunteer Services encourages interested volunteers to apply for a position(s) of interest when it becomes available through the website.

What volunteer shifts are available?

Please click on each volunteer opportunity for a complete list of volunteer shifts.

What can I expect at the volunteer orientation?

Orientations are 2 hours in length which include the following topics:

  • Volunteering in a healthcare environment
  • The volunteer role in HIPAA regulations and confidentiality
  • Infection control
  • The volunteer response to Joint Commission surveyors
  • Fire safety and emergency responsiveness
  • Wheelchair training
  • Volunteer Services policies, including dress code, meal vouchers and parking info
  • Service Excellence training

Where do I park?

For orientation, parking is available to no cost to you in a designated lot to be communicated with your invitation. At the end of orientation a parking voucher will be given to you. Once you have been accepted as a volunteer and begin your shift, parking is available to no cost to you in Lot #1 on East 93th Street or Lot #2 on East 100th Street and Carnegie. Free parking is available only during your volunteer shift. Family Health Center volunteers will be shown where to park at their start date.

Are volunteers provided with a meal on the day they volunteer?

Volunteer Services recognizes volunteers for the service provided by offering a benefit through our food credit program.  Volunteers earn credit on a monthly basis that can be redeemed at the main campus and select family health centers.  

I need community service or court-ordered community service hours.

Due to the 9 month/75 hour volunteer requirement, it is recommended that community service hours not be fulfilled by volunteering with Cleveland Clinic.  

Volunteer Services does not offer volunteer positions to fulfill court-ordered hours.

Does the hospital offer internships?

Volunteer Services does not process Cleveland Clinic internships. For information on Cleveland Clinic internships, visit the Office of Civic Education.

Does volunteering lead to or guarantee a job?

Volunteering does not guarantee or open doors to employment. For information on Cleveland Clinic employment, visit Cleveland Clinic Careers.

Can I volunteer for a total of only 10-15 hours?

We ask our volunteers to commit to a regularly scheduled weekly shift for a total of 75 hours over the course of 9 months. This long-term opportunity provides consistency which benefits both the volunteers and the patients/staff that they serve.

May I volunteer in more than one area?

The volunteer time commitment requires it be spent in one area.  A volunteer may become eligible to switch to another area upon completion of the initial time commitment. 

May I volunteer several days per week?

Volunteer Services encourages volunteering one day per week to start.  This allows new volunteers the opportunity to learn about the hospital and become comfortable in the new volunteer role.  

How can I learn more about volunteering at Cleveland Clinic Florida?

This Volunteer Services website is specific to the needs of Cleveland Clinic main campus in Cleveland, Ohio and the local area family health centers.

*Please note that the information contained within the link above is specific to Cleveland Clinic Florida.

How can I learn more about volunteering at my local Cleveland Clinic Regional Hospital?

Cleveland Clinic Regional Hospitals each have their own volunteer programs.  You can find contact information for each community hospital at the contact page.

Contact Volunteer Services

Interested in more information about our programs and opportunities?
Want to learn how you can become a Cleveland Clinic Volunteer?

For our Main Campus in Cleveland, Ohio or one of our Cleveland area Family Health Centers, please review the current volunteer opportunities and submit an application or call us locally at 216.445.6986 or toll-free 800.223.2273, ext. 56986.