MyChart Bedside Support

What is MyChart Bedside?

MyChart Bedside is considered MyChart for "Inpatient" – in the hospital, observation or Emergency Department (ED).

When you’re admitted or arrive at the ED or unit, and you’re already a MyChart user, you’ll receive a text notification inviting you to “view hospital stay.” If you don’t have MyChart yet, you’ll get a text or email with instructions on how to sign up so you can access your hospital stay details.

There’s no need to download anything extra. If you’re already using MyChart, the app will automatically recognize when you’ve been admitted and switch over to the inpatient view for you. It’s seamless and designed to keep things simple and convenient during your stay.

Additional Information and Screenshots for MyChart Bedside

You will only be able to view "My Hospital Stay" on the MyChart mobile app. This view is not available on the webpage version of MyChart (i.e., Chrome or Edge browser).

A screenshot of the MyChart app with see all highlighted.

You can view "Medications" and "Test Results" pertaining to your visit. This will display at the top of the screen when selected.

A screenshot of the MyChart app with medications, medication schedule and test results highlighted

The "Discharge Checklist" feature is designed to show you all the discharge milestones that are relevant to your hospital stay. Unlike other activities in Bedside, the "Discharge Checklist" doesn’t appear in the menu right away when you’re admitted. Instead, it becomes visible once your care team adds a patient-facing discharge milestone.

A screenshot of the discharge checklist in the MyChart app.

The "Dining" option will direct you to the CBORD app, where you can order and customize your meal selections.

A series of screenshots of the CBORD app showing how to order food.

The "Education" section will enable you to view your "Education Videos."

A series of screenshots showing the educational resources.

Notes and test releases will follow the standard release timeframe and will not have a different schedule of release. You will also be able to view and sign your consent forms under the "My Documents" feature.

Self Service

Having issues with MyChart Bedside? Follow some of the steps below to help resolve your issue.

Unable to log into MyChart app

Try using some of the Self Service options for username recovery or password reset using the links below:

If these options do not resolve your issue, please contact MyChart Support at 866.915.3383 for assistance.

Assigned staff not showing in the treatment team

Contact MyChart Support for troubleshooting.

Wrong diagnosis in "reason for stay"

You will need to discuss this with your provider to have your record updated.

How do I get back to my regular MyChart page?

In the right upper corner, click on “home.”

How can loved ones access MyChart Bedside?

Adult patients: You can invite your friends and family to view your status by selecting the Friends and Family Access feature. Your loved one will receive an email and, if they also have a MyChart account, will be able to view your hospital stay information.

Patients under the age of 18: Parents can add their child to their personal MyChart account by selecting "Request Family Access" in the "Messaging" menu.

For issues with "Patient Education Videos" or "Patient Education", please ensure you are using the latest version of the MyChart app. If this does not resolve the issue, contact MyChart Support at 866.915.3383 for assistance.

For issues ordering food in the "Dining Menu" of the CBORD app, contact MyChart Support at 866.915.3383 for assistance.