Frequently Asked Questions

Cleveland Clinic Employer Solutions saves money by offering bundled pricing that eliminates surprise bills and helps control costs. Our Clinical Review as well as prevent unnecessary care, reducing expensive procedures and hospitalizations. Access to our top-ranked care lowers complications and readmissions, while programs like Executive Health promote early detection to avoid costly acute care. Additionally, faster recoveries reduce employee absenteeism, improving productivity.

Yes. Many of our services — including Virtual Second Opinions, Clinical Review, Centers of Excellence and Concierge Medicine — are designed for national access. We help coordinate travel and virtual care, so geography doesn’t limit access to world-class care. All of our programs take appropriateness of care into consideration when evaluating the level of care and need to travel.

Our solutions are highly customizable. Whether you need a specific clinical scope, regional coverage or integration with your current vendors, we tailor the program to fit your population, budget and strategic goals.

Our pricing varies by solution. Some services are fee-for-service, while others—like Centers of Excellence—offer bundled, fixed pricing that supports cost predictability and value. We’ll work with you to model ROI and fit your budget needs.

We’re a nationally ranked health system, not just a technology platform or referral network. Our care is delivered directly by Cleveland Clinic physicians who are accountable for quality, outcomes and patient satisfaction. We also provide transparent data, coordinated navigation and bundled pricing — all in one place.

We make it easier for employees and their families to access top care. Whether through scheduling, virtual consultations, second opinions, or streamlined referrals, employees get clarity, faster diagnoses and fewer roadblocks. That builds trust and improves engagement in your health benefits.

We don’t provide emergency care through Employer Solutions, but if an urgent case arises, we help coordinate expedited access to appropriate Cleveland Clinic specialists where possible. For complex or high-cost cases, we offer physician-to-physician peer review and case consultation.

In most cases, no — these services are employer-sponsored and offered at no cost to employees. For travel-based services like Centers of Excellence, some employers may choose to cover airfare, lodging and meals as part of a bundled benefit. We work with you to define the right cost-sharing model, if any.

We are flexible. Many employers choose direct contracting to streamline billing and isolate program costs for better ROI tracking. However, we can also coordinate with your TPA or carrier if you'd prefer services to be administered under your health plan network.

Travel and lodging expenses are typically billed separately from clinical care. You can choose to:

• Have Cleveland Clinic coordinate and invoice these directly
• Use a third-party travel management service
• Reimburse employees through your existing travel policy

We’ll align with your preference during implementation.

We accept standard payment methods including ACH, wire transfers and checks. Payment terms are typically Net 30, but we can customize based on your internal policies or payment cycle requirements.

Yes. We offer customizable invoicing formats including itemized statements, cost breakdowns by product or service line, and billing grouped by location, business unit or division — depending on your organizational structure. An invoice coversheet and detailed claim information for bundles are standard.

Yes, all of our program-related visits are HSA or FSA eligible.

Yes. We provide detailed quarterly or annual reports that include:

• Program utilization: Total referrals and total surgeries
• Clinical outcomes
• Avoided procedures or complications

These reports are designed to help you assess ROI and make informed decisions about future investments.

Implementation timelines vary by product, but most programs can be launched within 30 to 90 days. Simpler services like Clinical Review or Virtual Second Opinions can go live quickly, while more complex programs like Onsite Clinics or Centers of Excellence may take additional time for contracting, credentialing and workflow integration.

We provide a turnkey communications toolkit tailored to your workforce. This can include:

• Welcome emails and mailers
• Intranet copy
• Manager talking points
• FAQs and flyers
• Webinars and virtual launch events

We’ll also co-brand materials and align with your open enrollment or wellness campaigns, if desired.

Yes. Each program includes customized reporting to track utilization, outcomes, cost savings, patient satisfaction and clinical appropriateness (where applicable). We hold regular performance review meetings to share insights and refine the program as your needs evolve.

Yes. You’ll be assigned a dedicated client success team who serves as your long-term point of contact. They provide:

• Quarterly business reviews
• Program optimization support
• Employee feedback analysis
• Industry benchmarking and clinical update

You’ll have direct access to our experts for any strategic or operational needs that arise.

We aim to minimize internal lift. You’ll need to assign a primary point of contact (typically from HR, benefits, or operations), participate in milestone check-ins and coordinate any internal approvals. We handle the heavy lifting around clinical operations, documentation and member engagement.