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DrConnect Customer Support
Toll free: 877.224.7367
Provides referring physicians secure online access to real-time information about their patients' treatment progress while at Cleveland Clinic.
Have questions or need help signing up? Call 877.224.7367 or email DrConnect@ccf.org
Read frequently asked questions about DrConnect below.
You may also download DrConnect Frequently Asked Questions.
Cleveland Clinic's DrConnect® tool is an internet-based program specially developed to provide physicians who refer their patients to specialists at Cleveland Clinic secure, real-time information about their patients’ treatment progress.
To register online for your own account, please begin by agreeing to the DrConnect Terms and Conditions of Use. If you have questions or need help registering, email DrConnect@ccf.org or call 877.224.7367.
The current window is 185 days from the time the patient is seen at the Cleveland Clinic.
Once a licensed physician in the practice establishes their DrConnect account with a secure log-in name and password, the physician/s may identify office personnel to receive security rights under the physician’s account to access patient reports for their physician.
The patient’s medical record will have the referring physician referenced as a DrConnect physician. Once the encounter is closed, that closing triggers the system to send an email notification letting the DrConnect physicians know that there is new information to be viewed. That is why it is very important that your patients identify you as the referring physician when they come to Cleveland Clinic.
At the request of our referring physicians, we only send one email notification each day reminding you to check the “what’s new” information in your account for each of your patient/s. The email is sent at 5:00 a.m.
Not at this time. Eventually we hope that this communication channel would be available to our referring physicians, but for now, please contact the specialist by phone should any questions arise.
Absolutely not. In fact, our Cleveland Clinic specialists see DrConnect as an enhancement to the relationships that physicians have built or are starting to build with each other. Communicating via the phone is still a necessary part of working with physicians who entrust their patient’s care to specialists at Cleveland Clinic.
Yes, the DrConnect physician is given 185 day access to the entire electronic medical record of only those patients that they have referred to a Cleveland Clinic specialist/s.
The physician referring their patient to a Cleveland Clinic specialist should give their patient the DrConnect wallet card that lists them as the referring physician. The patient should present this wallet card when checking in at the Cleveland Clinic appointment desk to ensure that their physician is referenced as the referring physician in our system.
Stay connected to your patients through online access to their medical information. (3:08 minutes)
eRounds is an online publication that includes timely and practical health information from Cleveland Clinic. Designed for the primary care physician, eRounds serves as a clinical resource for your practice. It features our institutional perspective on stories making medical headlines and highlights new services and technology that impact clinical care.
Call DrConnect Customer Support toll-free at 877.224.7367 (877.CCHS.EMR). Send a fax to 216.445.9668.
Contact DrConnect through email: firstname.lastname@example.org
Send mail to:
Cleveland Clinic DrConnect Operations 17325 Euclid Ave. / CL28 Cleveland, Ohio 44112
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