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Test Results Procedures

Test Result Release Support Procedures

Where, when and how to locate test results in MyChart.

Self service

As of Saturday, October 31, 2020, changes will be made to how results are released to MyChart to comply with the 21st Century Cures act.

  • Cytology and pathology results will auto-release after a period of five days (including weekends and holidays).
  • Advanced imaging results will auto-release immediately.
  • The following results will be blocked from release:
    • Genetic testing results
    • Sexually transmitted infection (STI) results for patients under the age of 18
    • HIV results (Florida only)
    • Autopsies and EEGs demonstrating brain death
    • Results related to date rape

As of Thursday, January 16, 2020, all pathology, procedure, and advanced imaging results will automatically release to MyChart four business days after the report is complete. Previously, these results were released within five business days.

Lab and plain film X-ray results will be made available to you in MyChart on the same day that the test is resulted. Results for these tests will be released on weekends, if applicable.

  • Procedure results will update to be released five business days after the test is resulted.
  • Ambulatory release schedule:
    • Common labs (BMP, CBC*, CMP, TSH, HgA1c, Lipids): immediately
    • All other labs and plain film X-rays: same day (includes weekends)
    • All other imaging: 4 business days
    • Pathology: 4 business days
    • Procedures: 4 business days
  • Inpatient & Emergency Department result release schedule:
    • Common labs (BMP, CBC*, CMP, TSH, HgA1c, Lipids): immediately
    • All other labs and plain film X-rays: NEXT day (includes weekends)
    • All other test results:
      • Will follow the ambulatory schedule while you are still admitted
      • Test results that were not already released during the admission will be released 24 hours post-discharge.
      • All pathology results will be released 5 business days post-discharge, if not already released during the admission.

Please note:

  • CBC with Differential results will be released two business days after the test is resulted.
  • Both normal and abnormal results are released; however, results for over 1,500 sensitive tests are currently blocked.

Common Issues/Questions

Where you locate test results in MyChart

  • Click Menu > Test Results
  • If you ONLY have hospital test results available, the checkbox for Show Hospital Results is not available and the message displays saying There are no test results to display.
MyChart test results

Missing results or asking “when will it be released?”

  • Test results will go back as far as the Electronic Medical Record (EMR) goes.
  • You are able to scroll through the last page and click on LOAD MORE if dates are available.
  • Test results received before MyChart activation will release for the past three years prior to activation and follow the release schedule.
  • If not released, the user will have to request manual release from a CCF provider or if no CCF providers, request a copy of their medical records from the CCF medical records department.
  • Currently, eligible test results are historically released to your MyChart account for the past 3 years that were completed prior to activation.

User requests to no longer have a test result listed in MyChart

  • Released test results will remain indefinitely in your MyChart account.
  • The only way that a test result can be unreleased is by a CCF provider manually completing that process.
  • If you wish to no longer see a test result in MyChart, contact your Cleveland Clinic provider to unrelease the result from MyChart.

Caller received an email about a waiting test result but does not show on the list

  • Check the box for Show Hospital Results at the top of the test results list.
MyChart test results
  • Verify the email being used. You may use the same email address for multiple MyChart accounts. You could be logging in to the wrong MyChart account.
  • If you are unable to see the results, contact the MyChart Support for assistance.

Test Results That Are Scanned Documents

Any scanned documents that are in your medical record are not able to be viewed in MyChart.

Please note:

  • At times a test result that is ordered by a Cleveland Clinic provider enters your medical record as a scanned document (e.g. EMG). If there is no transcribed result and only the scanned document, the test result cannot be released to MyChart. You should contact the ordering provider for the test result or request a copy from the Medical Records department.
  • There are times where a scanned document is attached to an order in EPIC and when "resulted" the test "result" will release to MyChart. When this occurs, you can see one of three messages.

Self service

  • Archive System Failed to Retrieve Test Results - This message refers to documents that were scanned into the system. Scanned documents cannot be viewed by patients in MyChart. You would need to contact the ordering provider for the test result or request a copy from the Medical Records department.
  • Message prompting to contact Health Data Services - The result was scanned into the Medical Record. Contact the Medical Records department to request a copy.
  • Images were obtained outside of Cleveland Clinic Health System - This means that outside images were imported to your Cleveland Clinic Medical Record. This would have been provided to us by you. This serves as a notification to you that the information was received.

Upcoming Lab Orders

Patient cannot see the labs that the provider ordered for them or print them.

Please note:

  • Standing Orders are not visible in mobile app. You must use the full website version.
  • If you have an order that is associated with a scheduling ticket, you have the option to decline the scheduling ticket. If declined, the order can no longer be viewed on the MyChart upcoming orders page. However, the order remains active in Epic. If you reconsider and decide to cancel, front desk staff or the appointment center will be able to assist you as the order can no longer be scheduled via MyChart.

Self service

There are only two types of orders that display in MyChart:

  • Future Order is a test to be completed at a later date.
  • Standing Order is a series of two or more of the same test, to be completed at a specified frequency (for example, once a month).

To view future/standing orders in MyChart:

  1. Log into MyChart account
  2. Click on the main Menu
  3. Click on Upcoming Tests and Procedures

Please note:

  • A printed order is not required for testing done at CCF facilities. For outside facilities, the order cannot be printed from MyChart. The provider must provide a copy.
  • If a date displays in the expected date column, the provider would like the test to be completed on the date indicated or close to this date. If no date displays in the expected date column and the testing was not completed at the time of the office visit, you have up to 60 days from the order date to complete testing before the order will expire.
  • If you have any questions regarding the future or standing orders, or if you state that a test was ordered but is not displaying in MyChart, you should contact the ordering provider's office.
  • Sometimes a future order will still reflect in MyChart even if you have completed the testing. This happens because the lab/imaging does not attach the final result to the future order that is listed in your medical record. If you wish for this future order to no longer display in MyChart, you should contact the ordering provider to request that the order be deleted from EPIC. Once deleted, the order will no longer display in MyChart.

Compare/Graph Test Results

Comparing/graphing test results in MyChart.

Self service

Please use the steps below for comparing/graphing test results in MyChart:

MyChart test result list
  • Go to Menu - Test Results - Click and open the test that you wish to compare. Click on the Compare result trends tab.
  • You can change the date range or number of tests to display.
  • All the tests that you wish to compare must have the same name (for example all tests named CBC can be compared, but all tests named CBC with Diff would not be included).

Patient COVID-19 Vaccination Credentials

As of 10/9/2021, Epic is expanding COVID-19 vaccination support for MyChart.

You have the ability to self-report their COVID-19 vaccination information if administered from an external organization to Cleveland Clinic. You can do this by going to the COVID-19 activity from within the MyChart website or MyChart® mobile app.

You can generate a QR code for their verified COVID-19 vaccination and display the QR code on the home page of the MyChart mobile app without the need to log in.

Please note: Patients must be using Epic MyChart mobile app version 9.7 or higher on an iOS or Android device to use the QR code functionality.

Self service

If you do not already have a vaccination in your medical record, you will see a notice stating “No vaccine received”.

Clicking on the Update button in that notice will initiate a query against state registries to find a match for your vaccination info.

  • If a record is found, your vaccination will be added automatically.
  • If additional information is needed, a message will be sent to your provider to review and add their vaccination.
  • If no vaccination is found, you can manually enter their vaccination details and upload an image of their vaccine card. A message will be sent to your provider to review and reconcile the information to your chart.

COVID-19 Vaccine QR Codes

If you have a verified vaccination record in your chart, the COVID-19 activity in MyChart will also allow for a QR code to be displayed. The QR code in MyChart contains a SMART Health Card for your COVID-19 vaccination record, which can be printed or displayed on your mobile device. The QR code can then be scanned by participating organizations to verify your vaccination status.

For more information about SMART Health Cards, visit smarthealth.cards.

Access Your QR Code Faster

If you prefer, you can add a link to your COVID-19 vaccination details to the homepage of the MyChart app to share this information without having to log in first. You'll simply need to follow the instructions when prompted in the app.

  • You can opt in or opt out at any time in the app Account Settings.
  • The QR code preview on the app homepage only applies to the MyChart account holder and will not work for other patient accounts you serve as the proxy for.

Imaging Missing From MyChart

Imaging, CAT or MRI, is missing from MyChart.

Self service

Radiology Images cannot be viewed in MyChart; only the transcribed test result will be released to you.

If you would like to request a copy of Radiology Imaging, you will need to access MyImages.

MyImages is an online request form for patients who would like to obtain copies of their medical images (CT scans, X-Rays, etc).

  • Access MyImages online: http://my.clevelandclinic.org/online-services/myimages
  • This will guide you to the MyImages page on clevelandclinic.org.
  • Click the orange button that says Request Images.
  • You will then have to enter First Name, Last Name, Date of Birth, Gender, and MRN number.

Please note:

  • MyImages will NOT work for Florida patients. They must be directed to Florida Medical Records or Radiology.
  • There is also an option to request images via fax for anyone who cannot use the signup form online. The fax form can be found on the MyImages signup page in the lower-right hand corner

What Can You Expect?

When requesting a copy of radiology images, please allow 48 hours of advance notice for all procedures conducted at our imaging centers. All CDs will be mailed to your home address via UPS.

If you have additional questions, please contact:
216.444.6606, or toll-free at 1.866.223.2273 ext. 46606.