Weston Hospital

Weston Hospital

Our hospital features advanced diagnostics and our staff provides personalized and compassionate care. Hospital physicians use a collaborative approach to healthcare and work as a team with specialists in over 35 fields of medicine to maximize your treatment outcomes.

Helpful information on everything from admissions to transportation will facilitate your stay at Cleveland Clinic in Florida.

Frequently Called Numbers

  • Admitting: 954.689.5000
  • Appointment Center-Access Plus: 954.659.5124 or 877.463.2010
  • Cleveland Clinic Operator: 954.689.5000
  • Environmental Services: 954.689.5965
  • Department of Patient Relations: 954.689.5545
  • Patient Information: 954.659.5000
  • Patient Valuables Lost and Found: 954.659.5030
  • Case Management: 954.689.5719

Admissions

Our admissions staff makes every effort to expedite the admissions process and accommodate special requests. They welcome patients when they walk through the doors and they are available to assist with wheelchairs, directions, and patient room information. If you are to be admitted, please bring a photo ID and your insurance card to expedite the admissions process.

Visiting Hours

Cleveland Clinic in Florida has a philosophy of open and flexible patient visitation that encourages and welcomes the involvement of family members and significant others. Recommended visiting hours are posted on each unit.

To provide each patient with a quiet restful environment, please follow these guidelines for visitation:

  • No more than two visitors at one time. Please ask your guests to be sensitive to the needs of all hospitalized patients.
  • Children under the age of 10 can visit between noon and 8 p.m., but must be accompanied by an adult. The patient must not be in charge of any children.

Visitation in Intensive Care Units

Please call the Intensive Care Units listed below for the visiting hours of each unit. The number of visitors and the length of visits are limited in these units. Visitation is limited between the hours of 6:45 a.m. - 8 a.m. and 6:45 p.m. - 8 p.m., during our nursing staff shift change.

If a patient is critically ill or requires language assistance, overnight visitation is permitted (for one visitor). Arrangements for overnight visitation must be made in advance with the charge nurse on your nursing unit.

I.C.U. and M.I.C.U. - 954.689.5200
C.V.I.C.U. or S.I.C.U. - 954.689.5220

What to Bring

  • Inhaler. If you have asthma and your physician has directed you to use one.
  • Hearing aids and dentures (don’t wrap them in a napkin or put them on your meal tray).
  • Glasses, preferably not contacts. If contact lenses must be worn, bring your lens case and solution.
  • A list of current medications, including over-the-counter medications.

What to Leave at Home

  • A lot of clothing. Closet space is limited.
  • Jewelry (including body piercings)
  • Money and credit/debit cards
  • Cell phones and wireless computer devices. These may be used only in non-patient care areas.
  • Laptop computers. They cannot be stored safely if you are away from your room for testing procedures.

Note: In order to promote efficient communication among members of the team, our physicians and nurses use special communication devices that do not interfere with medical equipment.

Cleveland Clinic is not responsible for any lost or stolen articles, including but not limited to, clothing, jewelry, money, credit/debit cards, glasses, contact lenses, dentures, hearing aids, cell phones, wireless computer devices, and laptop computers.

Security Department

The Security Office provides 24-hour security in every area of our campus. For emergencies, dial 659 from any hospital phone. For non-emergencies, call 954.659.5025.

Wheelchair Assistance

Wheelchairs are available for use on Cleveland Clinic's campus at the hospital and clinic entrances. You may ask your Patient Relations Representative or any of the volunteers at our information desk for assistance. Call 954.689.5000 for additional information.

Your Patient Relations Representative

Hospital staff and volunteers are positioned throughout Cleveland Clinic in Florida, to offer assistance and directions to you and your visitors.

Your Patient Relations Representative will enhance your experience at Cleveland Clinic and serve as a resource to you and your loved ones. With the ability to assist with any non-medical needs, your Patient Relations Representative will work with your healthcare team to find answers to your questions and provide solutions to any issues you might have.

The Patient Relations Representative is only a phone call away, and can assist with a variety of functions during your stay, such as:

  • They can act as an advocate and a liaison, ensuring communication between your health care team, doctors, nurses, patient care technicians, environmental services, case managers, and more.
  • They can assist in obtaining pastoral services, local hotel accommodations for your loved ones, and transportation services.
  • They can work with meal services to ensure that your food preferences are known.
  • They can assist in arranging follow-up appointments, and in filling your discharge prescriptions.

Communicating With Your Healthcare Team

Please designate one family member as the contact person for communication from your primary physician, nurses and other healthcare providers.

No Smoking Policy

Because we care about your health and the health of all of our patients, smoking is not permitted anywhere on the Cleveland Clinic campus.

Parking

Public parking is located on both sides of the Hospital and Clinic sides of the campus. We can assist you and your visitors with locating cars and with jump-starting cars. Call 954.659.5025 for assistance.

Transportation

Standard taxis are dispatched through 954.777.7777 and wheelchair cabs through 954.565.2800.
If you are arriving by air, the closest airports to Cleveland Clinic Florida are the Fort Lauderdale/Hollywood International Airport (30 minutes), Miami International Airport (1 hour) and Palm Beach International Airport (1 hour). The clinic is also near Fort Lauderdale Executive Airport (25 minutes).

Go Airport Shuttle will bring you to Cleveland Clinic from the Fort Lauderdale Airport. Call two days before your flight leaves or look for the Airport Express desk outside the baggage claim areas: 954.561.8888.

Super Shuttle will also bring you to Cleveland Clinic or your hotel from the Miami International Airport. No reservation is necessary. Look for their blue and yellow vans outside the baggage claim area or call 954.764.1700.

Bus Routes

Cleveland Clinic is located on bus route 23 (from Sawgrass Mills Mall and Pembroke Lakes Mall). For schedules, please call Broward County Transit at 954.357.8400.

Broward County Paratransit

For eligible Broward County residents with disabilities, transportation is provided to Cleveland Clinic. Please call 954.357.8400 in order to apply for this service. You make reservations for transportation 24 hours in advance. Rates are subject to change without notice.

Your Hospital Discharge

In an effort to streamline your discharge process so that you and your loved ones can plan more effectively, our goal is to discharge you at approximately 11 a.m. Please check with your healthcare staff to see if there are any changes to your discharge time. If you are not able to leave the hospital when you are discharged, you are welcome to wait in our comfortable Discharge Lounge.

Medical Records

How do I get access to my medical records at Cleveland Clinic in Florida?

After you are discharged or at the end of your care episode, you may request copies of the finalized patient record. Contact Health Information Management 954.689.5000 for more information. Hours are Monday - Friday, 8 a.m. - 5 p.m. To request information from Cleveland Clinic Florida complete the form below:

Important Steps:

  • Complete all fields on the authorization form(s) when requesting the release of your records.
  • Include a copy of your photo identification with signature.
  • If you do not know your Cleveland Clinic medical record number, leave it blank.
  • After the form(s) is signed and dated, fax the information to the number indicated at the bottom of the form or mail it to the address indicated.
Indian River Hospital

Indian River Hospital

Our hospital features advanced diagnostics and our staff provides personalized and compassionate care. Hospital physicians use a collaborative approach to healthcare and work as a team with specialists in many fields of medicine to maximize your treatment outcomes.

Helpful information on everything from admissions to transportation will facilitate your stay at Cleveland Clinic facilities in Florida.

Frequently Called Numbers

  • Appointment Center-Access Plus: 877.463.2010
  • Cleveland Clinic Indian River Hospital Operator: 772.567.4311, Press 0
  • Environmental Services: 772.567.4311 Ext. 2024
  • Patient Experience: 772.567.4311 Ext. 1041
  • Patient Information: 772.567.4311, Press 6
  • Patient Valuables Lost and Found: 772.567.4311
  • Case Management: 772.567.4311 Ext. 1116, Weekends Ext. 4541

Hospital Phone Directory

Admissions

Our admissions staff makes every effort to expedite the admissions process and accommodate special requests. They welcome patients when they walk through the doors and they are available to assist with wheelchairs, directions, and patient room information. If you are to be admitted, please bring a photo ID and your insurance card to expedite the admissions process.

Visiting Hours

Cleveland Clinic in Florida has a philosophy of open and flexible patient visitation that encourages and welcomes the involvement of family members and significant others. Recommended visiting hours are posted on each unit.

To provide each patient with a quiet restful environment, please follow these guidelines for visitation:

  • No more than two visitors at one time. Please ask your guests to be sensitive to the needs of all hospitalized patients.
  • Children under the age of 10 can visit between noon and 8 p.m., but must be accompanied by an adult. The patient must not be in charge of any children.

Visitation in Intensive Care Units

Please call the Intensive Care Unit listed below for visiting hours.

If a patient is critically ill or requires language assistance, overnight visitation is permitted (for one visitor). Arrangements for overnight visitation must be made in advance with the charge nurse on your nursing unit.

I.C.U. - 772.567.4311

What to Bring

  • Inhaler. If you have asthma and your physician has directed you to use one.
  • Hearing aids and dentures (don’t wrap them in a napkin or put them on your meal tray).
  • Glasses, preferably not contacts. If contact lenses must be worn, bring your lens case and solution.
  • A list of current medications, including over-the-counter medications.

What to Leave at Home

Patients are asked to leave all jewelry and other valuable items at home. You will have very little need for money or credit cards while in the hospital. The hospital cannot accept responsibility for any valuable personal items should they become lost.

Security Department

The Security Office provides 24-hour security in every area of our campus.

Wheelchair Assistance

Wheelchairs are available for use on Cleveland Clinic Indian River Hospital's campus at the hospital and clinic entrances. You may ask your Patient Experience Representative or any of the volunteers at our information desk for assistance. Call 772.567.4311 for additional information.

Your Patient Experience Representative

Hospital staff and volunteers are positioned throughout Cleveland Clinic Indian River Hospital facilities to offer assistance and directions to you and your visitors.

Your Patient Experience Representative will enhance your experience and serve as a resource to you and your loved ones. With the ability to assist with any non-medical needs, your Patient Experience Representative will work with your healthcare team to find answers to your questions and provide solutions to any issues you might have. You can reach your Patient Experience Representative by dialing 772.567.4311 Ext. 1041.

The Patient Experience Representative is only a phone call away, and can assist with a variety of functions during your stay, such as:

  • They can act as an advocate and a liaison, ensuring communication between your health care team, doctors, nurses, patient care technicians, environmental services, case managers, and more.
  • They can assist in obtaining pastoral services, local hotel accommodations for your loved ones, and transportation services.
  • They can work with meal services to ensure that your food preferences are known.
  • They can assist in arranging follow-up appointments, and in filling your discharge prescriptions.

Communicating With Your Healthcare Team

Please designate one family member as the contact person for communication from your primary physician, nurses and other healthcare providers.

No Smoking Policy

Because we care about your health and the health of all of our patients, smoking is not permitted anywhere on the Cleveland Clinic Indian River Hospital campus.

Parking

Parking for pre-admission testing is located on the south side of the hospital using the Patient Pavilion Entrance. If you have any questions, please call (772) 567-4311, ext. 2135.

Entrance 1: Patient Pavilion Entrance next to the Emergency Room-is used for preoperative screening, outpatient procedures such as colonoscopies, cardiac catheterization and radiologic procedures.

Entrance 2: Surgical Services Entrance on the side of 37th Street-is used for surgical procedures, unless otherwise specified.

Entrance 3: Scully Endoscopy Center is used for outpatient endoscopy and special procedures.

Bus Routes

Cleveland Clinic Indian River Hospital is located on the GoLine bus route. For more information, please call 772.569.0760 or visit GoLineIRT.com

Your Hospital Discharge

We will strive to provide you regular information about your discharge date so that you can make arrangements for your ride home well in advance. Your nurse will let you know when your physician has given permission for you to leave. A member of the hospital staff or Auxiliary will escort you and help you into your car. We encourage discharge by 11 am.

The Discharge Planning Department can be contacted Monday through Friday at x1116 and at x4541 during weekend hours.

Medical Records

How do I get access to my medical records at Cleveland Clinic in Florida?

After you are discharged or at the end of your care episode, you may request copies of the finalized patient record. Contact medical records at 772.567.4311 Ext. 1010 for more information. Hours are Monday - Friday, 8 a.m. - 5 p.m. To request information from Cleveland Clinic in Florida complete the form below:

Important Steps:

  • Complete all fields on the authorization form(s) when requesting the release of your records.
  • Include a copy of your photo identification with signature.
  • If you do not know your Cleveland Clinic medical record number, leave it blank.
  • After the form(s) is signed and dated, fax the information to the number indicated at the bottom of the form or mail it to the address indicated.
Martin Health

Martin Health

Our hospital features advanced diagnostics and our staff provides personalized and compassionate care. Hospital physicians use a collaborative approach to healthcare and work as a team with specialists in many fields of medicine to maximize your treatment outcomes.

Helpful information on everything from admissions to transportation will facilitate your stay at Cleveland Clinic facilities in Florida.

Frequently Called Numbers

  • Appointment Center: 877.463.2010
  • Cleveland Clinic Operator:
    • Martin South 772.223.2300
    • Martin North 772.287.5200
    • Tradition 772.345.8100

Hospital Phone Directory

Admissions

Our admissions staff makes every effort to expedite the admissions process and accommodate special requests. They welcome patients when they walk through the doors and they are available to assist with wheelchairs, directions, and patient room information. If you are to be admitted, please bring a photo ID and your insurance card to expedite the admissions process.

Visiting Hours

Cleveland Clinic in Florida has a philosophy of open and flexible patient visitation that encourages and welcomes the involvement of family members and significant others. Recommended visiting hours are posted on each unit.

To provide each patient with a quiet restful environment, please follow these guidelines for visitation:

  • No more than two visitors at one time. Please ask your guests to be sensitive to the needs of all hospitalized patients.
  • Children under the age of 10 can visit between noon and 8 p.m., but must be accompanied by an adult. The patient must not be in charge of any children.

Visitation in Intensive Care Units

Please call the Intensive Care Unit at your respective hospital for the visiting hours.

If a patient is critically ill or requires language assistance, overnight visitation is permitted (for one visitor). Arrangements for overnight visitation must be made in advance with the charge nurse on your nursing unit.

What to Bring

  • Inhaler. If you have asthma and your physician has directed you to use one.
  • Hearing aids and dentures (don’t wrap them in a napkin or put them on your meal tray).
  • Glasses, preferably not contacts. If contact lenses must be worn, bring your lens case and solution.
  • A list of current medications, including over-the-counter medications.

What to Leave at Home

Patients are asked to leave all jewelry and other valuable items at home. You will have very little need for money or credit cards while in the hospital. The hospital cannot accept responsibility for any valuable personal items should they become lost.

Security Department

The Security Office provides 24-hour security in every area of our campus.

Wheelchair Assistance

Wheelchairs are available for use on Cleveland Clinic Martin Health's campus at the hospital and clinic entrances. You may ask your Patient Experience Representative or any of the volunteers at our information desk for assistance. For additional information, you can call the following:

  • Martin North Lobby (Front Desk) - 772.223.5945 Ext. 11681 or 11752
  • Martin South Lobby (Front Desk) - 772.223.5945 Ext. 16824 or 16825
  • Tradition Lobby (Front Desk) - 772.345.5037

Your Patient Experience Representative

Hospital staff and volunteers are positioned throughout Cleveland Clinic Martin Health facilities, to offer assistance and directions to you and your visitors.

Your Patient Experience Representative will enhance your experience at Cleveland Clinic and serve as a resource to you and your loved ones. With the ability to assist with any non-medical needs, your Patient Experience Representative will work with your healthcare team to find answers to your questions and provide solutions to any issues you might have. You can reach your Patient Experience Representative by dialing 772.223.4995.

The Patient Experience Representative is only a phone call away, and can assist with a variety of functions during your stay, such as:

  • They can act as an advocate and a liaison, ensuring communication between your health care team, doctors, nurses, patient care technicians, environmental services, case managers, and more.
  • They can assist in obtaining pastoral services, local hotel accommodations for your loved ones, and transportation services.
  • They can work with meal services to ensure that your food preferences are known.
  • They can assist in arranging follow-up appointments, and in filling your discharge prescriptions.

Communicating With Your Healthcare Team

Please designate one family member as the contact person for communication from your primary physician, nurses and other healthcare providers.

No Smoking Policy

Because we care about your health and the health of all of our patients, smoking is not permitted anywhere on the Cleveland Clinic campus.

Parking

Public parking is conveniently located at all of our Martin Health facilities.

Transportation

For more information regarding transportation options near you, call the front desk at your local facility:

  • Martin North Lobby (Front Desk) - 772.223.5945 ext 11681 or 11752
  • Martin South Lobby (Front Desk) - 772.223.5945 ext 16824 or 16825
  • Tradition Lobby (Front Desk) - 772.345.5037

Your Hospital Discharge

Martin Health System case managers are licensed nurses and social workers who work closely with patients, their family members, the hospital health care team, insurance companies and community resources to formulate and implement a personalized discharge plan for patients. Discharge arrangements may include, but are not limited to, home health nurses, medical equipment and supplies, acute care hospitals, skilled nursing facilities, and rehabilitation facilities. Case managers are available seven days a week, 8:00 a.m. - 4:30 p.m.

If you have any questions before your discharge, dial extension 15848 and we will page your personal case manager for you. If you have questions after discharge, you can call 772.288.5848.

Medical Records

How do I get access to my medical records at Cleveland Clinic in Florida?

After you are discharged or at the end of your care episode, you may request copies of the finalized patient record. Contact Health Information Management (Medical Records) 772.223.5945 Ext. 13070 for more information. Hours are Monday - Friday, 8 a.m. - 5 p.m. To request information from Cleveland Clinic Florida, complete the form below:

Important Steps:

  • Complete all fields on the authorization form(s) when requesting the release of your records.
  • Include a copy of your photo identification with signature.
  • If you do not know your Cleveland Clinic medical record number, leave it blank.
  • After the form(s) is signed and dated, fax the information to the number indicated at the bottom of the form or mail it to the address indicated.
Services

Services

Cleveland Clinic provides a wide range of services to make your hospital stay as comfortable and convenient as possible.

Case Management/Social Services

The Case Management Department provides assessment and intervention for a range of services in the following major areas:

  • Discharge planning, community resource information, patient and family education, identification of psychosocial needs, patient and family education
  • Interdisciplinary collaboration
  • Social work services are readily available to all patients, families and significant others as well as staff, to assist with understanding and coping with the social and emotional problems which affect their health.

Services for Patients with Disabilities

Cleveland Clinic in Florida offers a variety of services, including sign language interpreters, closed-caption TV converters, and portable Teletype equipment. Please let us know if you need any of these services. For sign language assistant, please contact the nurse in charge of your care or your Patient Relations Representative.

Foreign Language Interpreters

Cleveland Clinic Indian River Hospital and Martin Health

Communication is essential to good healthcare, and we encourage you to make your specific needs concerning language, hearing or vision known. Ask the nurse to arrange for an interpreter if you are deaf or hearing impaired, if English is not your primary language or if you have any communication needs we can assist you with. If you do not speak English well, we have video or phone interpretation for multiple languages available. The hospital provides language assistance services free of charge. Please ask your caregiver for information.

Cleveland Clinic Weston Hospital

A limited number of volunteer interpreters may be available on a pre-scheduled basis. If possible, please make prior arrangements for this service.

If an interpreter is not available for your language, please have the nurse call Certified Languages International at 800.225.5254.

Pharmacy and Retail Services

Cleveland Clinic - Weston Hospital

Cleveland Clinic in Florida offers an out-patient pharmacy where reading materials, toiletries, medication, or small gifts can be purchased. The pharmacy is located on the first floor on the Clinic side of the building.

Phone: 954.659.6337
Hours of Operation: Monday through Friday, 8 a.m. - 7 p.m.

Cleveland Clinic Martin Health

Registered pharmacists fill prescriptions for hospital patients quickly and accurately, and offer information to physicians and patients about medications, provide advice on drug treatment therapies, and monitor potential drug interactions. The outpatient pharmacy fills prescriptions for patients about to be discharged from the hospital and for patients in the emergency department. State-of-the-art equipment dispenses error-free medications and provides enhanced medication safety to our patients.

Outpatient Pharmacy Locations

Cleveland Clinic Tradition Hospital
Hours: 7:30 a.m. to 6 p.m., Monday through Friday
Phone: 772.345.8166

Cleveland Clinic North Hospital
Hours: 7:30 a.m. to 6 p.m., Monday through Friday
Phone: 772.288.5813

Pastoral Care and Worship Services

A chaplain is available to patients and families, including drop-in visits (as time permits) and arranged visits.

Amenities

Amenities

We offer many of the amenities that you would find in your own home.

Our Hospital Rooms

Most of our rooms are private with a limited number of semi-private rooms. Our rooms are designed to provide you with maximum comfort and amenities to facilitate the healing process. Rooms are assigned based on the specific needs of each patient.

Our hospital rooms feature attractive cabinets with ample storage and desk space, comfortable furniture and guest seating, connections for laptop, personal computers, and other amenities.

Remote-controlled televisions are in every room, as are spacious bathrooms with roll-in showers. Your room is equipped with a color television that carries a wide variety of channels (including a TV guide).

Wi-Fi and Internet Access

Cleveland Clinic offers free wireless access throughout the hospital. Simply connect to Cleveland Clinic's wireless network and accept the free connection agreement.

Meal Services

For each of the three meals daily, our chef prepares specials, which have been specifically created to fit your dietary needs per your physician’s instructions. Sandwiches and salads are available a la carte for your convenience.

As part of our new Catering to You program, our catering associates will visit your room to review the menu with you and take your order for each meal.

Patient Meal Times*
Breakfast: 8 a.m.
Lunch: Noon
Dinner: 5 p.m.

*All times are approximate.

Dining – Florida

Dining – Florida

Cleveland Clinic offers a number of fresh, convenient eatery options at our hospitals across the State of Florida.

Due to COVID-19, some Cleveland Clinic eateries may be closed, have limited seating with proper social distancing and/or have adjusted hours.

M: Mobile/Online Ordering | S: Seating

Location Eatery Name Offerings Hours of Operation Mobile/Online Ordering
Indian River Hospital 37th Street Café
S
Traditional hot selections, cold grab-and-go items, hot and cold beverages. Daily, 6:30 a.m.-8 p.m.
Martin North Hospital Keller’s Kitchen
S
Entrees, made-to-order salads, pizza, grill, deli, soup, limited-time offerings and grab-and-go items. Daily, 6:30 a.m.-1 a.m.
Martin North Hospital Joe Day Cafe and Coffee Shop
S
Specialty coffee drinks, snacks and gift items Daily, 6:30 a.m.-1 a.m.
Martin South Hospital Cafeteria
S
Entrees, made-to-order salads, grill, deli, soup, limited-time offerings and grab-and-go items. Daily, 7 a.m.-1 a.m.
Tradition Hospital Cafeteria
S
Entrees, made-to-order salads, pizza, grill, deli, soup, limited-time offerings and grab-and-go items. Daily, 7 a.m.-1 a.m.
Weston Hospital Rick Case Automotive Café
M S
Entrees, made-to-order salads, pizza, grill, soup, and grab-and-go items. Monday-Friday, 7 a.m.-4 p.m.
Saturday-Sunday, 7 a.m.-2 p.m.
Mobile/Online Ordering
Weston Hospital Auto Nation Café
M S
Starbucks, made-to-order salads and sandwiches, pizza, soup, and grab-and-go items. Monday-Friday, 7 a.m.-2 p.m. Mobile/Online Ordering
Weston Hospital Online Delivery
M
All items available. Monday-Friday, 8 a.m.-2 p.m. Mobile/Online Ordering
Weston Hospital Subway
M S
Flatbreads, subs and salads Monday-Friday, 6 a.m.-11 p.m.
Saturday/Sunday, 7 a.m.-8 p.m.
Mobile/Online Ordering