Overview
Cleveland Clinic in Florida is bringing hospital care to you through our comprehensive Care At Home Program. The Care At Home program is a home-based substitute for acute-level hospital care and post-acute care.
Care At Home Program can provide complex, hospital-level care for a number of diseases including congestive heart failure, COPD, pneumonia, kidney infections, and other conditions. Individual treatment plans may consist of medication management, lab services, IV antibiotics, infusions, rehabilitation services such as physical and respiratory therapies, imaging, meals and more. Eligibility for the program is determined after a thorough evaluation in either the Emergency Department or the hospital’s Medical/Surgical inpatient unit.
Patients who choose to receive care from Cleveland Clinic in Florida’s Care At Home program will be monitored via a state-of-the-art Clinically Integrated Virtual Care (CIVC) Center, located in Vero Beach, Florida. Patients and their family members are connected to the CIVC center 24/7 and can speak with a caregiver immediately with the push of a button. A patient’s care plan will be comprised of a mix of integrated medical technology as well as hands-on care provided by clinical specialists. Our care teams include physicians, nurse practitioners, registered nurses, and potentially other health care professionals such as physical and occupational therapists.
Care At Home delivers a seamless, acute care experience for patients without a hospital stay, which helps patients heal faster in the most ideal curative environment: home.
Care Plan Summary
Care plans are customized to each patient’s individual needs, but generally will include the following:
- 24 hours-a-day, 7 days-a-week access to your care team who will respond to your medical needs via video and telephone.
- Vital signs monitoring using a telehealth platform.
- Video visits by your care team.
- In-home visits by healthcare professionals.
- Lab tests, mobile imaging like X-rays and ultrasound, and IV therapies performed in your home.
- Collaboration with your primary care physician and/or specialists.
- Complete report of your care sent to your primary care physician.
Frequently Asked Questions
What is the difference between receiving hospital-level Care At Home or in a traditional hospital setting?
The Care At Home care team’s goal is to provide high-quality hospital-level care in the comfort of your own home. These services include lab tests, mobile imaging like X-rays and ultrasounds, IV therapies, durable medical equipment like shower chairs, grab bars, oxygen and hospital beds.
What is the cost of the program?
We accept many insurance plans. Please check with your insurance provider for your coverage and out of pocket expenses.
How do I know if I qualify for the Care At Home program?
You will be evaluated in the Emergency Room or the Medical/Surgical Inpatient Unit to determine whether you are eligible for the Care At Home program.
What kinds of conditions can be treated at home?
The Care At Home Program can provide specialized, acute care for a number of diseases including congestive heart failure, COPD, pneumonia, kidney infections, and other conditions.
Will Care At Home work with my primary care physician?
Yes, we will work closely with your primary care physician to keep your care plan uninterrupted.
Who is my care team?
Your Care At Home care team includes physicians, nurse practitioners, registered nurses, and may include other health care professionals such as physical and occupational therapists.
If I decide to participate in the Care At Home episode of care, what happens next?
If you choose to participate in the Care At Home program, our care team will begin the process to admit you to the program. We will move you back home and equip the space within your home to make the connection with your care team.
What technology will be set up in my home?
During your time in the program, you will be provided with a computer tablet for video visits with your nurses and physicians, a telephone that connects directly to your care team, a personal emergency response bracelet, vital signs monitoring devices and a backup power supply.
Will I have to install medical equipment or purchase a hospital bed for my home?
Your Care At Home team will provide and install all the medical equipment required to treat and monitor your specific condition.
Can I go out (leave my home) during my episode of care?
Just as if you were in the hospital, we ask that you stay home during your time of care. Your individual diagnosis and circumstances will be taken into consideration by the care team should you need to leave your home during the episode of care.
What happens in an emergency?
We are constantly monitoring our patients through our 24/7 virtual command center. If an emergency arises, we will contact the paramedics immediately. Additionally, our patients are able to contact us in real time by the push of a button.
What if I don’t like the program?
At any time, you may ask to be discharged from the program and our physicians will help transition your care to a safe alternative.
What happens after discharge?
When you are well enough to be discharged, our care team will remove the monitoring equipment and collaborate with your primary care physician to make your care plan seamless.
