Kelly Hancock

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K. Kelly Hancock

MSN, RN, NE-BC

Executive Chief Nursing Officer,
Cleveland Clinic Health System,
and Chief Nursing Officer,
Cleveland Clinic Main Campus

Executive Summary

K. Kelly Hancock, MSN, RN, NE-BC, is executive chief nursing officer for Cleveland Clinic health system, and chief nursing officer for Cleveland Clinic main campus. A Cleveland Clinic veteran of more than 20 years, Hancock brings a wealth of knowledge and experience to her esteemed leadership position. She spearheads the organization’s 11,000 nursing team members that comprise the Stanley Shalom Zielony Institute for Nursing Excellence, overseeing nursing practice, development and education in inpatient, outpatient, rehabilitation and home care fields. She also oversees the daily nursing activity and long-term strategy for Cleveland Clinic’s main campus location.

Throughout her tenure at Cleveland Clinic, Hancock has served in various director and manager positions. For seven years, she led nursing practice in the renowned Heart and Vascular Institute, which ranks number one in cardiac care by U.S. News and World Report. Hancock is a board-certified nurse executive and a member of several prominent national nursing and leadership organizations. Throughout her career, she has been recognized with numerous awards, including the 2011 Circle of Excellence Award from the American Association of Critical-Care Nurses. She is a two-time recipient of Cleveland Clinic’s Abbie Porter Leadership Award, which highlights excellence in nursing leadership, and was honored with an endowment in her name by long-time Cleveland Clinic supporters Samuel and Maria Miller for the annual Cleveland Clinic Nursing Excellence Awards, in 2012.

Education

  • MSN, Ursuline College Breen School of Nursing, Pepper Pike, Ohio, 2007
  • BSN, Ursuline College Breen School of Nursing, Pepper Pike, Ohio, 1993

Certifications

  • Board Certified Nurse Executive (NE-BC), American Nurses Credentialing Center
  • Basic Cardiac Life Support (BLS-CPR), American Heart Association
  • Advanced Cardiac Life Support (ACLS), American Heart Association

Leadership

On a daily basis, Hancock dedicates excellence, professionalism, and compassion to the nursing profession. She is a well-respected leader throughout Cleveland Clinic health system, actively participating on and leading numerous councils and committees. Her involvement includes the intensive care affinity and nursing practice councils, both of which she has co-chaired, the health system leadership council and physician nurse collaboration committee. She is also the executive team liaison for financial issues and leads a heart failure core measures initiative. Previously, Hancock served as interim executive chief nursing officer, senior nursing director of critical care and senior nursing director and nursing director of the renowned Cleveland Clinic Heart and Vascular Institute.

Clinical Practice

Hancock’s clinical experience lies within the area of cardiology, specifically cardiothoracic step-down and critical care.

Teaching

Hancock has served as a preceptor to both master’s and bachelor’s prepared nursing students. As a preceptor, students observe all aspects of Hancock’s role as an executive nurse leader.

Research, Publications & Presentations

An experienced presenter, Hancock has lectured on varying topics throughout her career, including the effects of assistant nurse managers around the clock, value-based purchasing and the role of the chief nursing officer, and managing conflicts constructively. When working in the Heart and Vascular Institute, she strongly promoted nursing research and investigation of clinical problems by all registered nurses, creating an expectation that each nursing unit be involved in some phase of the research process annually, whether working as co-investigator with a doctoral-prepared nurse researcher or as a principal investigator.

View a selection of her work.

Research»

2007. Co- Investigator. Substudy of Contamination of reusable leadwires: A multi-center study. Do Cleaning Methods Matter?

2007. Co- Investigator. Contamination of reusable leadwires: A multi-center study.

2006. Principal Investigator. Effects of assistant nurse manager around-the-clock.

Publications»

Hancock, K. Improving Patient Experience in the Inpatient Setting: A Case Study of Three Hospitals. Aligning Forces for Quality, Robert Wood Johnson Foundation. 2012.

Albert NM, Hancock K, Murray T, Karafa M, Runner JC, Fowler SB, Austel Nadeau C, Rice KL, Krajewski S. Are Cleaned, Ready-To-Use, Reusable ECG Leadwires a Source of Pathogenic Microorganisms? A Multicenter Study. Am J Crit Care. 2010; 19:e73-e80.

Presentations»

“Empathy and Accountability: A CNO’s Perspective” at the Press Ganey Conference; Orlando, Florida; November 2013.

“Making Hourly Rounding Purposeful” at the Association for Patient Experience Webinar; Cleveland, Ohio; September 2013.

“Cleveland Clinic Empathy Initiative: Transforming Care at the Bedside.” Press Ganey CNO Roundtable Webinar.Cleveland; August 2013.

“Your Healthcare Scorecard: Value-Based Purchasing and the Role of CNO.” National Healthcare CNO Summit. Atlanta, Georgia; March 2013.

“Quality in Healthcare.” Samson Global Leadership Academy for Healthcare Executives. Cleveland, Ohio; October 2012, April 2013.

“Managing Conflict Constructively.” Samson Global Leadership Academy for Healthcare Executives. Cleveland, Ohio; October 2011, May 2012, October 2012, April 2013.

“Are Clean, Ready-to-Use, Reusable ECG Leadwires a Source of Pathogenic Mico-organisms? A Multi-Center Study.”Association of Perioperative Registered Nurses. Chicago, Illinois; March 2009.

“Bacterial Growth on Cleaned Reusable ECG Leadwires: Do Cleaning Methods Matter?” at the APIC 2009 Annual Educational Conference and International Meeting; Fort Lauderdale, Florida; June 9, 2009.

“Are Monitored Patients At Risk For Nosocomial Infections?” Multicenter Study of Bacteria on Reused Clean ECG Leadwires, at the National Teaching Institute, American Association of Critical-care Nurses; New Orleans, Louisiana; May 17-21, 2009.

“Are Clean, Ready-To-Use, Reusable ECG Leadwires a Source of Pathogenic Microorganisms?” Multicenter Study, at the SHEA 2009 Annual Meeting; San Diego, California; March 21, 2009.

“Are Patients At Risk For Nosocomial Bacterial Infections While in the Operating Room?” Multicenter Study of Bacterial Pathogens on Reusable, Clean ECG Lead Wires, at the AORN Annual Meeting; Chicago, Illinois; March 20, 2009.

“The Effects of Assistant Nurse Managers Around the Clock.” American Organization of Nurse Executives National Meeting. Washington, DC; April 2007.

“The New Heart Center.” Dimensions in Cardiac Care Symposium. Cleveland, Ohio; April 2007.

“Supporting the “Art” of Nursing with Innovative Patient Care Roles.” Dimensions in Cardiac Care Symposium. Cleveland, Ohio; April 2004.

“A Comprehensive Approach to Patient Education for Novacor Patients; American Association of Critical-Care Nurses, National Teaching Institute and Critical Care Exposition. New Orleans, Louisiana; May 1999.

Professional Involvement

  • Executive Leadership Committee Member, American Heart Association – Go Red for Women
  • Chair, Service Delivery Committee, American Red Cross Board
  • Co-Chair, Press Ganey Chief Nursing Officer Advisory Council
  • Member, Hill-Rom Chief Nurse Executive Advisory Board
  • Past-Board Member, American Red Cross Board
  • Member, Holy Name Advisory Board
  • Past-Member, American Association of Critical-Care Nurses, American Association of Heart Failure Nurses, Association of Nurse Executives
  • Member, Sigma Theta Tau International Society of Nursing
  • United Way Generation Next Member for Greater Cleveland

Honors & Awards

  • Distinguished Nursing Alumnae Award, Ursuline College, 2013
  • Stanley Shalom Endowed Chair for Nursing Advancement, 2012
  • Annual Cleveland Clinic Kelly Hancock Nursing Excellence Awards Endowment, 2012
  • Circle of Excellence Award, American Association of Critical-Care Nurses, 2012
  • Nurse of the Year – Maria and Sam Miller Professional Excellence Award, Cleveland Clinic, 2010
  • Abbie Porter Leadership Nursing Excellence Award, Cleveland Clinic, 2009 and 2002
  • Marilyn Tetonis Nursing Unit Nursing Excellence Award, Cleveland Clinic, 2001
  • Bruce Hubbard Stewart Fellow Award, Cleveland Clinic, 2000

Contact Information

Cleveland Clinic
9500 Euclid Avenue / NA4
Cleveland, Ohio 44195
216.444.2404
hancock@ccf.org

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