Narrative

Context

Healthcare continues to experience unprecedented transformation. Research and technology are driving more effective treatment options, improving longevity, and expanding access to quality care. The industry also faces new challenges such as the rising cost of care, physician/caregiver burnout and evolving healthcare policy.

Those challenges, in turn, are pushing the industry toward innovation: to use data to its highest potential, harness technology to improve outcomes, drive best practices across a healthcare system and achieve true value-based care. That work is happening at Cleveland Clinic. We work every day to serve all patients, create more value, and improve the well-being of our caregivers.

Integrated Message

Cleveland Clinic is a global leader and model of healthcare for the future. We work as a team with the patient at the center of care. As an integrated healthcare delivery system, we take on the most complex cases and provide collaborative, multidisciplinary care supported with innovative research and technology. We treat patients and fellow caregivers as family and Cleveland Clinic as our home.

Our vision is to become the best place to receive healthcare anywhere, and the best place to work in healthcare. Our goals for achieving that are bold: to serve more patients, create more value and improve the well-being of all caregivers.

As we continue to grow, everything we do will bear the unmistakable stamp of One Cleveland Clinic – with the same quality, patient experience and care priorities at every location.

Vision: Become the best place for care anywhere.

We provide patients with high quality, integrated care, enabled by technology. We are known to provide world-class care through:

• A multidisciplinary approach that brings together different clinical perspectives to focus on a patient’s care.
• Patient inclusion in clinical-rounding discussions, to ensure patients are active participants in their care.
• Daily tiered huddles that allow all caregivers to address the most pressing needs of patients and the organization.
• Our Office of Patient Experience uses real-time data to measure how well caregivers are delivering in the areas of comfort, empathy and communications.
• Salaried physicians measured by quality metrics, clinical outcomes and clinical research.

Vision: We treat our neighbors as families and our communities as home.

Cleveland Clinic is committed to creating healthier communities in the areas we serve, including Ohio, where we are an anchor institution, Nevada and Florida. We provide:

• Community benefits totaling $1.42 billion in 2022, including education and research, financial assistance, Medicaid shortfall, subsidized health services and outreach programs.
• Cleveland Clinic directly and indirectly supported $34.55 billion of economic activity in the U.S. through its ongoing operations and construction activities in 2019.
• As the largest employer in Ohio, Cleveland Clinic has made significant contributions to state and local economies, totaling $21.63 billion in 2019. The activities of Cleveland Clinic also supported more than 133,000 Ohio jobs, representing $8.78 billion in total earnings.

Vision: Become the best place to work in healthcare.

Cleveland Clinic’s 80,000 caregivers need the organization’s support to live our values of quality/safety, teamwork, inclusion, empathy, innovation and integrity.

To do this we:

• Encourage teamwork and innovation to enable every caregiver to be the best.
• Create multidisciplinary teams because complex care requires a team of experts to address our patients’ needs.
• Launched the first Office of Caregiver Experience to create an optimal work environment based on input from caregivers.
• Support diversity by hiring caregivers of varying backgrounds - 29% are people of color and 75% are female. We treat the organization as our home.

Vision: We strive to serve more patients who seek our care.

To grow responsibly, we are committed to being stewards of our resources, bringing our services to all who need our care, while also keeping an eye on improvement. We seek to:

Raise funds to support growth, education and innovation. Our centennial campaign, The Power of Every One, raised more than $2.6 billion over 10 years.

Extend our reach. In 2022, we reached more than 813,000 patients via virtual visits.

Invest in facilities to help us serve more patients in more places, including Ohio, Florida, Las Vegas, London, Toronto and Abu Dhabi.

Vision: Research for health and educate those who serve.

Cleveland Clinic’s ability to provide world-class patient care and best-in-class clinicians is the product of our commitment to research and education, which also has contributed significant advancements toward the diagnosis and treatment of complex medical issues.

The Lerner Research Institute is home to all laboratory-based, translational and clinical biomedical research at Cleveland Clinic. More than 5,600 scientists and physicians work to unravel the mysteries of disease.

Our Health Education Campus, in partnership with Case Western Reserve University, is a milestone project that teaches healthcare professionals to be members of interdisciplinary teams and promote lifelong learning.

Our Education Institute offers one of the nation’s largest graduate training programs for physicians. Residents from around the world come to Cleveland Clinic for training in specialty areas and advanced fellowship work in more specialized disciplines.