Narrative

Context

Healthcare continues to experience unprecedented transformation. Research and technology are driving more effective treatment options, improving longevity, and expanding access to quality care. The industry also faces new challenges such as the rising cost of care, physician/caregiver burnout, and evolving healthcare policy.

Those challenges, in turn, are pushing the industry toward innovation: to use artificial intelligence and data to the greatest potential, harness technology to improve outcomes, drive best practices across healthcare systems, and achieve true value-based care. That work is happening at Cleveland Clinic. We work every day to serve all patients, create more value, and improve the well-being of our caregivers.

Integrated Message

Cleveland Clinic is a global leader and model of healthcare for the future with a mission of caring for life, researching for health, and educating those who serve. We work as a team with the patient at the center of care. As an integrated healthcare delivery system, we take on the most complex cases and provide collaborative, multidisciplinary care supported with innovative research and technology. We treat patients and fellow caregivers as family and Cleveland Clinic as our home.

Our vision is to become the best place to receive healthcare anywhere, and the best place to work in healthcare.

Our work in achieving that vision is shaped by our values:

Serve with heart. We care for patients and each other with compassion and purpose.

Succeed as one team. We achieve excellence together as One Cleveland Clinic.

Shape the future. We advance care for all through courage and innovation.

Vision: Become the best place for care anywhere.

We provide patients with high quality, integrated care, enabled by technology. We are known to provide world-class care through:

• A multidisciplinary approach that brings together different clinical perspectives to focus on a patient’s care.
• Patient participation in clinical-rounding discussions to ensure patients are active participants in their care.
• Daily tiered huddles that allow all caregivers to address the most pressing needs of patients and the organization.
• Our Office of Patient Experience uses real-time data to measure how well caregivers are delivering in the areas of comfort, empathy, and communications.
• Salaried physicians measured by quality metrics, clinical outcomes, and clinical research.

Vision: We treat our neighbors as families and our communities as home.

Cleveland Clinic is committed to creating healthier communities in the areas we serve, including Ohio, where we are an anchor institution, Nevada and Florida. We provide:

Community benefits totaling $1.49 billion in 2024, including education and research, financial assistance, Medicaid shortfall, subsidized health services, and outreach programs.

Cleveland Clinic directly and indirectly supported $37.59 billion of economic activity in the U.S. through its ongoing operations and construction activities in 2023.

As the largest employer in Ohio, Cleveland Clinic has made significant contributions to state and local economies, totaling $28.19 billion in 2023. The activities of Cleveland Clinic also supported more than 140,547 Ohio jobs, representing $12.22 billion in total earnings.

Vision: Become the best place to work in healthcare.

Cleveland Clinic’s 83,000 caregivers worldwide need the organization’s support to live our values.

To do this we:

• Encourage teamwork and innovation to enable every caregiver to be the best.
• Create multidisciplinary teams because complex care requires a team of experts to address our patients’ needs.
• Launched the first Office of Caregiver Experience to create an optimal work environment based on input from caregivers.

Vision: We strive to serve more patients who seek our care.

To grow responsibly, we are committed to being stewards of our resources, bringing our services to all who need our care, while also keeping an eye on improvement.

We seek to:

• Raise funds to support growth, education, and innovation. Our centennial campaign, The Power of Every One, raised more than $2.6 billion over 10 years.
• Extend our reach. In 2025, we reached 1.2 million patients via virtual visits.
• Invest in facilities to help us serve more patients in more places, including Ohio, Florida, Las Vegas, London, Toronto, and Abu Dhabi.

Vision: Research for health and educate those who serve.

Cleveland Clinic’s ability to provide world-class patient care and best-in-class clinicians is the product of our commitment to research and education, which also has contributed significant advancements toward the diagnosis and treatment of complex medical issues.

The Lerner Research Institute is home to all laboratory-based, translational, and clinical biomedical research at Cleveland Clinic. More than 6,600 scientists and physicians work to unravel the mysteries of disease.

Our Health Education Campus, in partnership with Case Western Reserve University, is a milestone project that teaches healthcare professionals to be members of interdisciplinary teams and promote lifelong learning.

Our Education Institute offers one of the nation’s largest graduate training programs for physicians. Residents from around the world come to Cleveland Clinic for training in specialty areas and advanced fellowship work in more specialized disciplines.