Understanding Your Bill
We know that hospital bills and health insurance claims can be confusing. Having and understanding this information, will allow you to focus on your healthcare needs.
To help you prepare for your visit and to understand your financial obligations, we have created a brochure, which includes the following information:
- Financial review services
- Pre-registration services
- Physician referrals as they relate to billing
- Patient out-of-pocket financial obligations
- Tips to assuring a smooth billing process
If you have questions, need to update your insurance information, or would like an itemized statement, please call Customer Services at 1.866.621.6385.
Medicaid and Social Services Support
A Patient Financial Advocate will ask you a few questions to see if you meet the initial requirements. If you do, you will be referred to one of our Medicaid vendors, Human Arc of Ohio or Firstsource Solutions. They will work with you and the state to secure Medicaid coverage.
Please comply with our vendor company and the process so you can remain eligible for Cleveland Clinic financial assistance. In Florida, we do not contract with a Medicaid vendor company, but we do have a representative on site to assist you.
Patients who do not qualify for HCAP or Medicaid will next be considered under the Cleveland Clinic financial assistance policy.
Online Bill Payment
Want to pay your hospital bill online? MyAccount personal online billing manager offers you secure online access to your hospital bills.
With MyAccount, you can do the following:
- View your billing statements*
- Pay bills at your convenience
- Communicate securely about billing
- Include your entire household in a single, secure profile.
* Only includes statements issued within the last 18 months. To request a copy of statements issued earlier, please contact Customer Service at 1.866.862.2919 or via email at firstname.lastname@example.org.
Please Note: In order to best identify the patient, please provide the associated patient’s E account number, OR full name, date of birth, and address for your inquiry.
If you send health information to Cleveland Clinic via email, please know that your message may be sent in an unencrypted email. An unencrypted email means there is a risk that the information in the email and any attachments could potentially be read by a third party when it is sent through the internet.
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Pay by Mail Option
Patient Financial Services sends monthly statements to patients for services rendered. If you prefer to mail a payment, send to:
P.O. BOX 89410
Cleveland, Ohio 44101-6410
Have questions about your bill? Contact us at 866.621.6385 during office hours Monday – Friday, 8 a.m. - 6 p.m.
Do not use MyAccount for urgent medical matters. If you are experiencing an urgent medical problem, call 9-1-1 or your physician’s office immediately.
Cleveland Clinic Florida promises to make the billing process as easy as possible. We want to make sure you receive the full benefits of your insurance coverage and consideration under our financial assistance programs, if applicable. We accept most major insurance carriers.
Medicare is health insurance for people who:
- Are age 65 or older
- Are under the age of 65 with certain disabilities
- Have End Stage Renal Disease
Different parts provide coverage for specific types of service:
- Medicare Part A
- Medicare Part B
- Medicare Part C
- Medicare Part D
Are You About to Retire?
Be Prepared for Medicare
This twelve-video series discusses Medicare and other retirement options.
Comprehensive Hospital Charges
The information provided below is a comprehensive list of charges provided by our hospital, also known as a chargemaster or CDM. The hospital’s charges are the same for all patients, but a patient’s responsibility may vary, depending on payment plans negotiated with individual health insurance companies and a patient’s out of pocket responsibility (i.e. deductible, co-insurance, copays, etc.). Uninsured or underinsured patients should consult with our patient financial advocates to determine whether they qualify for discounts. Please bear in mind that few patients will pay the charge amount listed because of insurance coverage.