Understanding Your Bill

We know that hospital bills and health insurance claims can be confusing. Having and understanding this information, will allow you to focus on your healthcare needs.

To help you prepare for your visit and to understand your financial obligations, we have created a brochure, which includes the following information:

  • Financial review services
  • Pre-registration services
  • Physician referrals as they relate to billing
  • Patient out-of-pocket financial obligations
  • Tips to assuring a smooth billing process

If you have questions, need to update your insurance information, or would like an itemized statement, please call Customer Services at 1.866.621.6385.

Medicaid and Social Services Support

A Patient Financial Advocate will ask you a few questions to see if you meet the initial requirements. If you do, you will be referred to one of our Medicaid vendors, Human Arc of Ohio or Firstsource Solutions. They will work with you and the state to secure Medicaid coverage.

Please comply with our vendor company and the process so you can remain eligible for Cleveland Clinic financial assistance. In Florida, we do not contract with a Medicaid vendor company, but we do have a representative on site to assist you.

Patients who do not qualify for HCAP or Medicaid will next be considered under the Cleveland Clinic financial assistance policy.

Online Bill Payment

Online Bill Payment

Cleveland Clinic offers multiple ways for you to pay bills online and instantly access previous billing statements.

If you are a MyChart user, you can now view your statements and pay your bill electronically in MyChart, offering a secure option for managing your account that is available 24/7. Or you can use MyAccount, which offers a QuickPay feature for you to pay electronically if you don’t want to enroll in MyAccount or MyChart.

Enrollment is easy. All you need is your Cleveland Clinic patient number from a previous statement. These options give you the following benefits:

Convenient Access

  • Access your account from anywhere, anytime.
  • Instantly view, download and print your billing statements.
  • See all the same details that appear on paper statements.

Flexible Payment Options

  • Pay the full amount or pay a portion of your bill.
  • Pay online with your credit card or checking account.
  • Avoid late payments.

Secure Data

  • Eliminate the privacy risks of mishandled postal mail.
  • Protect your data courtesy of the latest encryption tools.

Need Help?

For further assistance with MyAccount, please email [email protected] or call 866.621.6385 to speak with customer service. For MyChart Customer Support, please email [email protected] or call 866.915.3383.

Please Note: In order to best identify the patient, please provide the associated patient’s E account number, OR full name, date of birth, and address for your inquiry.

If you send health information to Cleveland Clinic via email, please know that your message may be sent in an unencrypted email. An unencrypted email means there is a risk that the information in the email and any attachments could potentially be read by a third party when it is sent through the internet.

Do not use MyAccount or MyChart for urgent medical matters. If you are experiencing an urgent medical problem, call 911 or your physician’s office immediately.

We Also Offer Pay by Mail Option

Patient Financial Services sends monthly statements to patients for services rendered. If you prefer to mail a payment, send to:

Cleveland Clinic
P.O. BOX 89410
Cleveland, Ohio 44101-6410

Financial Assistance

Financial Assistance

Cleveland Clinic Florida promises to make the billing process as easy as possible. We want to make sure you receive the full benefits of your insurance coverage and consideration under our financial assistance programs, if applicable. We accept most major insurance carriers.



Medicare is health insurance for people who:

  • Are age 65 or older
  • Are under the age of 65 with certain disabilities
  • Have End Stage Renal Disease

Different parts provide coverage for specific types of service:

  • Medicare Part A
  • Medicare Part B
  • Medicare Part C
  • Medicare Part D

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Comprehensive Hospital Charges

Comprehensive Hospital Charges

The information provided below is a comprehensive list of charges provided by our hospital, also known as a chargemaster or CDM. The hospital’s charges are the same for all patients, but a patient’s responsibility may vary, depending on payment plans negotiated with individual health insurance companies and a patient’s out of pocket responsibility (i.e. deductible, co-insurance, copays, etc.). Uninsured or underinsured patients should consult with our patient financial advocates to determine whether they qualify for discounts. Please bear in mind that few patients will pay the charge amount listed because of insurance coverage.