Virtual Care Services

We treat many conditions affecting your musculoskeletal system, including:

• Arthritis
• Gout
• Minor rheumatologic concerns
• Injuries to muscles, soft tissues, bones and joints

You can turn to Express Care Online for help with common neurological conditions, including:

• Migraines and tension headaches
• Trigeminal neuralgia
• Numbness and tingling

When you have nausea, constipation, diarrhea or other belly complaints, you likely won’t want to wait for care. Express Care Online offers fast virtual visits for these and other common digestive concerns, including:

• Gastroenteritis
• Sudden or ongoing abdominal pain
• Heartburn
• Bleeding from anal fissures and hemorrhoids

Our team can diagnose and treat multiple problems — including infections — affecting your:

• Mouth
• Teeth
• Tongue
• Ears and hearing

From eye pain and infections to other vision concerns, our team has the diagnosis and care you need.

If you or a family member has been ill and out of work or school for up to three days, we can provide a return-to-work (school) note. We can also provide documentation if you’ve been absent for up to one week for mental health concerns (stress leave). Additional fees may apply.

Our providers can diagnose, treat or refer for non-emergency care for heart and lung conditions, including:

• Non-sudden (non-acute) chest pain, palpitations or shortness of breath
• High blood pressure, cholesterol and peripheral artery disease screenings
• Allergic rhinitis (hay fever)
• Asthma, COPD and bronchiectasis flare-ups
• Illnesses like croup, bronchitis, pneumonia, flu, COVID-19 and respiratory syncytial virus (RSV)

Our team can help you get updated vaccines or immunization records for work, school or travel. We can also renew your regular medications for up to six months.

Need someone to talk to? Is your stress feeling too heavy? Our providers can treat or make referrals to help you with:

• Anxiety
• Depression
• Stress
• Insomnia
• Quitting smoking

Our providers don't just treat illness — our team also offers preventive healthcare with services like:

• Blood, urine and stool tests to check treatment results or manage a chronic condition
• Helping you manage chronic conditions with appointments and testing if you’re at a higher risk for complications and don’t have a primary care provider

We can treat a variety of skin lesions and infections through your virtual visit.

We provide general and sexual health care for women and men, including:

• Initial pregnancy workups
• Vaginal bleeding
• Birth control
• Sexually transmitted infection treatment
• Urinary tract infection treatment
• Bladder and incontinence care
• Erectile dysfunction and prostate problems
• Thyroid and hormone conditions, including diabetes

Express Care Online is available to you and your immediate family. This includes your spouse or common-law partner and dependent children/stepchildren/foster children under age 25. Children between ages 17 and 25 must be attending an accredited college or university as full-time students to qualify for care under a family membership.

Children younger than 17 years can be added to your account on the Express Care Online app when you’re registering them for a virtual visit. Your spouse, common-law partner or dependents between ages 17 and 25 will need to create separate profiles.

Your virtual provider can:

• Write or refill prescriptions (except for narcotic pain medications and benzodiazepines)
• Refer you to a specialist
• Provide sick notes for work or school
• Order lab work and/or imaging

When you have an Express Care Online visit, you’ll see one of our credentialled nurse practitioners. Nurse practitioners have a master’s degree or post-graduate certificate and are authorized to:

• Make diagnoses
• Order and interpret medical tests
• Prescribe and refill medications
• Offer other treatment recommendations

One of our nurse practitioners will do your assessment during a video consultation. You can expect to talk about your condition, any symptoms you’re experiencing and your medical history.  If they decide you need a more in-depth evaluation, they may request you use TytoHome™ diagnostic tools — if you have access to them.

If our team is unable to make a diagnosis through the virtual assessment or suspects you may have a potentially life-threatening condition, we will swiftly refer you for an in-person evaluation.

Our Express Care Online providers can offer initial mental health support when needed and connect you to our network of social workers, psychologists and psychotherapists. We can help you get the care you need as quickly as possible.

Your Express Care Online membership covers any virtual healthcare needs you may have when traveling within Canada.

If you’re seeking a second opinion for a complex or serious condition, we recommend using our Virtual Second Opinion service.

Yes. Express Care Online complies with all patient information regulations. Each virtual visit uses secure technology to encrypt all communication over the internet. Your medical records also remain confidential.

Technical difficulties sometimes happen. If you have a dropped connection, Tyto pairing issues or other concerns during your virtual visit. The Express Care Online support team can help: expresscarecanada@ccf.org or 1.844.338.3355.