Patient speaking virtually to a Cleveland Clinic provider

On-Demand Virtual Care

Express Care® Online On-Demand is healthcare at your fingertips.

Whether you have a sore throat, ear infection, common cold, or another non-emergency medical condition, our Express Care® Online On-Demand virtual service lets you connect with world-class care virtually, in a matter of minutes. Our providers are online and ready to help with common conditions that don’t require lab work.

Please note: Express Care® Online is available for both adults and children (over the age of 2 years old). Express Care Online is not available in the province of Quebec. (Veuillez noter que le service Express Care Online n’est pas disponible au Québec.)

Why Choose Us for On-Demand Virtual Care?

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Get your diagnosis quickly:

The right choice for treating many typical issues, including allergies, back pain, bronchitis, common cold, influenza (flu), painful urination, pink eye, sore throat, sinus infections, upper respiratory illness and yeast infections.

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Receive your prescription:

Have a prescription sent to your pharmacy, when available. Don't worry, your personal health information is safe and sound during your virtual visit.

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Referrals from our experts:

Benefit from the expertise of dozens of Canadian physicians, specialists and wellness experts, as well as over 5,000 physicians and specialists across the Cleveland Clinic network.

Our Virtual Care Difference

Our Virtual Care Difference

Cleveland Clinic Express Care Online + TytoHome

Remote Medical Exam Kit

On-Demand patients have the option to purchase TytoHome ™, an innovative, Health Canada approved remote medical exam kit that is simple to use and enables you to have a seamless, high-quality remote medical exam with your provider. Using this device, your nurse can remotely take your temperature, examine your throat and ears, listen to your heart and lungs and take your temperature, increasing your range of virtual diagnoses.

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Global Network

Our globally-integrated health system includes facilities in Canada, the U.S., the U.K. and Abu Dhabi. If needed, we can help connect you with other treatment options that are available to you at these locations.

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World Class Credentials

All of our practitioners are credentialed through Cleveland Clinic’s global credentialing program. This rigorous process ensures that our providers meet our universal quality requirements.

How Do I Get Started?

Express Care® Online On-Demand is available for both adults and children (over two years of age), with your choice of 3 membership options:

  • Individual (18+ years old)
  • Additional adult family member (18+ years old)
  • Additional youth family member (2-17 years old)

To sign up for Express Care® Online, please choose an option below. If you have questions, you can also call our team at 1.844.338.3355.

Our clinicians are available to see patients virtually, 7 days a week, across Canada and 24/7 in Ontario.

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