Effective Date: July 21, 2026

Overview of Website

These Terms govern your access to and use of Cleveland Clinic Canada’s website and any products or services purchased from Cleveland Clinic Canada – Toronto Inc. (“Cleveland Clinic Canada”, “we” or “us”), whether online, in person, or by phone. By using these services, you agree to these Terms. If you do not agree, please do not use our services. Please be advised that all the information on the Cleveland Clinic Canada website is provided for informational purposes only. This site does not provide medical advice and is not a substitute for professional medical advice, diagnosis or treatment.

Modification to Terms

Subject to applicable law, Cleveland Clinic Canada may update these Terms to reflect changes in laws, rules, regulations, services, or practices. Any updates will be posted on our website with the effective date reflected. Continued use after changes are posted means you accept the updated Terms. If any change to the Terms is unacceptable to you, you should stop using the website.

Cleveland Clinic Canada reserves the right, in its sole discretion, to add, remove or modify any content on the website. Cleveland Clinic Canada reserves the right, in its sole discretion, to correct any errors or omissions to any part of the website, but has no duty to do so, and the Terms shall apply to any such changed version of the website.

Eligibility, Age of Consent, & Dependents

You must be the age of majority in your jurisdiction to use Cleveland Clinic Canada’s services or have a parent/legal guardian agree to these Terms and make purchases on your behalf. If you are under the age of majority, a parent or legal guardian must contract for and consent to services and purchases for you. You may register dependents for whom you have legal authority (such as minor children or individuals for whom you are an attorney under a valid power of attorney document) and purchase Cleveland Clinic Canada services on their behalf. You are responsible for ensuring that all information provided for dependents is accurate and that you have the legal right to make healthcare decisions for them. Certain services may have additional age or eligibility requirements, which will be communicated at the time of booking or registration.

Scope of Services

Cleveland Clinic Canada is a provider of in-person and virtual primary and preventative health and wellness services. Services include, but are not limited to: (a) Medical consultations and assessments (i.e., Executive Health, Concierge Medicine, etc.); (b) Preventive care and wellness programs (i.e., via Menopause Program, nutrition services, etc.); (c) Diagnostic and screening tests, and laboratory services; (d) Health-related products and services; (e) Virtual care services. Note that virtual care services are not intended to replace in-person care and are subject to provider discretion and regulatory requirements.

Healthcare Providers

Only regulated health professionals (i.e., physicians, physiotherapists, registered nurses, nurse practitioners, etc.) may provide medical services through Cleveland Clinic Canada. Many of these providers are independent contractors who use Cleveland Clinic Canada’s platform to deliver care. Cleveland Clinic Canada acts as an agent – not as a principal – in facilitating your access to the services they provide. The relationship between you and a provider is a health professional-patient relationship. Providers are responsible for the care they deliver, compliance with professional standards and applicable laws, record-keeping and privacy obligations. Providers may determine that certain services are not appropriate or permitted and may decline to provide care at their discretion. Prescriptions, medical advice, and documentation provided by Cleveland Clinic Canada’s providers are for your personal use only and must not be shared, altered or used for unauthorized purposes.

Third-Party Services

Cleveland Clinic Canada may facilitate services through third parties other than health care professionals. If you use third-party services (i.e., prescription delivery), you will be contracting directly with those third parties – not Cleveland Clinic Canada – and those third parties will be liable for any acts or omissions.

Ownership

All content, trademarks, logos, graphics, software, and other materials available through Cleveland Clinic Canada’s website and related services (“Cleveland Clinic Canada Materials”) are the property of Cleveland Clinic Canada – Toronto Inc. or its licensors/licensees and are protected by intellectual property laws. You may not copy, reproduce, modify, publish, transmit, distribute, display, perform, or create derivative works from any Cleveland Clinic Canada Materials unless you have prior written consent from Cleveland Clinic Canada. Your use of this website does not transfer to you any ownership or other rights in the website or its content. Any unauthorized distribution, transmission or publication or the website or its content is strictly prohibited.

Content

The information, materials, and content provided through Cleveland Clinic Canada’s website and related services (“Content”) are for informational purposes. Some Content may be generated by artificial intelligence (“AI”) technologies. Any Content provided does not constitute medical, legal, or other professional advice. Cleveland Clinic Canada strives to ensure that Content is up-to-date, but does not guarantee the accuracy, completeness, reliability, or suitability of any Content for your personal circumstances. You are responsible for any information or content you submit, upload, or share through Cleveland Clinic Canada’s services. You must ensure that your content does not violate any laws, infringe on third-party rights, or contain harmful, offensive, or misleading material. By submitting content to Cleveland Clinic Canada, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, adapt, publish, and display such content for the purpose of providing and improving Cleveland Clinic Canada’s services.

User Conduct

You acknowledge that all information, text, images, audio, video, designs, names, logos, trade-marks, data, code or other information, material or content submitted by any user including yourself, whether publicly or privately posted, emailed, transmitted, uploaded or otherwise submitted to us via this website or one of our social media channels (collectively “Submitted Content”) is the sole responsibility of the person from which such content originated. You acknowledge and agree that you are entirely responsible for all the Submitted Content that you post, email, transmit, upload or otherwise submit via this website and/or pursuant to the services we make available via this website, including, without limitation, the accuracy of the Submitted Content. We do not guarantee the accuracy, integrity or quality of such Submitted Content. Under no circumstances will we be liable in any way for any loss, damage or injury related to, or arising as a result of, any use of any Submitted Content, including, but not limited to, any errors or omissions in any Submitted Content, or any loss or damage of any kind incurred as a result of the use of any Submitted Content posted, emailed, transmitted, uploaded or otherwise submitted via one of our Cleveland Clinic Canada services.

Please be aware that what is posted online can remain online for many years to come. We encourage you to exercise caution when speaking about your medical condition or that of anyone for whom you may be responsible. Please do not disclose personal information such as medical records, your location, financial information, etc.

You agree not to post, email, transmit, upload, or otherwise submit any Submitted Content that:

  • is offensive – as determined by Cleveland Clinic Canada, in our sole discretion – including, without limitation, content that promotes racism, bigotry, hatred or physical harm of any kind against any group or individual;
  • could be harmful to minors;
  • harasses or advocates harassment of another person;
  • involves the transmission of "junk mail", "chain letters", or unsolicited mass mailing or "spamming";
  • promotes information that is false, misleading, illegal or promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libellous;
  • infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party, including, without limitation, promoting an illegal or unauthorized copy of another person's copyrighted work, such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or links to pirated music files;
  • contains restricted or password-only access pages, or hidden pages or images (those not linked to or from another accessible page);
  • displays pornographic or sexually explicit material of any kind;
  • provides material that exploits people under the age of 18 in a sexual or violent manner, or solicits personal information from anyone under the age of 18;
  • provides instructional information about illegal activities such as making or buying illegal weapons, violating someone's privacy, or providing or creating computer viruses;
  • solicits passwords or personal identifying information for commercial or unlawful purposes from other users; or
  • you do not have the right to transmit under any law or under contractual or fiduciary relationships (such as inside information, proprietary and confidential information).

Cleveland Clinic Canada shall have the right to remove any Submitted Content that violates the above terms or is otherwise objectionable, in Cleveland Clinic Canada’s sole and unfettered discretion. You agree that you must evaluate and bear all risks associated with the use of any Submitted Content, including any reliance on the accuracy, completeness, or usefulness of such Submitted Content. You acknowledge and agree that we may preserve Submitted Content and may also disclose Submitted Content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to:

  • comply with legal process;
  • enforce these Terms;  
  • respond to claims that any Content violates the rights of third parties; or
  • protect our rights, property, or personal safety and those of our users and/or the public.

Technology-Related Terms

You agree not to misuse Cleveland Clinic Canada’s website or related services. Prohibited activities include, but are not limited to: (a) Attempting to gain unauthorized access to any part of the services, accounts, or systems; (b) Interfering with or disrupting the operation of the services, servers, or networks; (c) Introducing viruses, malware, or other harmful code; (d) Using automated scripts, bots, or scraping tools to access or collect data from the services; or (e) Reverse engineering, decompiling, or disassembling any part of the services or software. Cleveland Clinic Canada reserves the right to suspend or terminate your access to the services if you violate these technology-related terms or engage in any activity that may harm Cleveland Clinic Canada, its users, or its systems. Cleveland Clinic Canada does not guarantee that the services will be uninterrupted or compatible with all devices or operating systems. You are responsible for ensuring that your device and internet connection are suitable for accessing Cleveland Clinic Canada’s services.

Artificial Intelligence (AI) Disclaimer

Cleveland Clinic Canada may use AI technologies to support certain features or services within its website or related platforms. AI should not be relied upon as professional medical advice or as a substitute for consultation with qualified healthcare providers.

Viewing Videos on the Cleveland Clinic Canada Website

The material contained in videos on the Cleveland Clinic Canada website are intended for informational and educational purposes only. Please be advised that users are cautioned as some videos may contain explicit scenes and/or graphic images that may be inappropriate for certain audiences. By accessing the video, you acknowledge and fully understand that it is for informational and educational purposes only.

The views and opinions of authors expressed in the videos do not necessarily reflect those of Cleveland Clinic Canada, and they may not be used for advertising or product endorsement purposes.

Specific medical advice will not be provided through videos on our website. Cleveland Clinic urges you to consult with a qualified physician for consultation, diagnosis and/or treatment plans with respect to your medical condition(s). It is not the intention of Cleveland Clinic to provide specific medical advice through these videos, but rather to provide users with information to better understand their health.

External Websites

Any websites linked from the Cleveland Clinic Canada website are created by organizations outside the Cleveland Clinic Canada network. Those organizations are responsible for the information contained within their sites. Cleveland Clinic Canada does not recommend and does not endorse the content on any third-party websites. Cleveland Clinic Canada is not responsible for the content of linked third-party sites or third-party advertisements and does not make any representations regarding their content or accuracy. Your use of third-party websites is at your own risk and subject to the terms and conditions of use for such sites. Any specific comments regarding these sites should be directed to that individual organization.

Privacy

Cleveland Clinic Canada respects your right to the privacy of your personal information.

  • Please review our Privacy Policy and/or Notice of Privacy Practices on how we collect, use, disclose and otherwise manage any of your personal information.
  • Cleveland Clinic Canada strives to keep your personal information as secure as possible, and will use administrative, technical and physical protection measures designed to prevent the loss, alteration and unauthorized access to or processing of your data. The security measures we use are industry standard, but no security measure is guaranteed to be 100% secure.
  • You can help to protect your own data by taking measures such as strong password practices, never reusing passwords across websites, avoiding clicking on malicious emails or links, and ensuring that you have up-to-date antivirus software. You can also keep your data current by providing us with up-to-date contact and payment information.

Booking, Purchases, & Payments

  • Appointments: When you find a service that suits your needs, you may request an appointment in person, by phone, or online. If Cleveland Clinic Canada confirms your appointment request, you will receive a notification that your appointment has been accepted and scheduled. Cleveland Clinic Canada cannot guarantee that every appointment request will be accepted. There may be various reasons why your request is not approved, and Cleveland Clinic Canada is not obligated to accept all requests. Even after an appointment is confirmed, unexpected circumstances may require Cleveland Clinic Canada to cancel it. You acknowledge that Cleveland Clinic Canada reserves the right to cancel your appointment at any time before it takes place.
  • Purchases: Payment at our clinics or on our e-store are accepted by major credit/debit cards. Prices are quoted in Canadian dollars. The prices displayed do not include applicable taxes. Prices quoted or listed on the Cleveland Clinic Canada website or e-store are for informational purposes only and may be changed by Cleveland Clinic Canada at its own discretion without notice.
  • Errors: Although we strive to maintain an error-free site, we cannot guarantee that all Content, including service pricing, is completely accurate or up to date. If a pricing error is identified, we will update our systems and the corrected price will apply to your purchase. Cleveland Clinic Canada reserves the right to revoke any stated price, correct errors, inaccuracies, or omissions (even after a purchase has been made), and to cancel, terminate, or decline to process orders (including accepted orders) if the price or other important information is found to be incorrect.

Cancellation

With the exception of certain services, you are entitled to cancel your appointment. If you choose to cancel or reschedule your appointment and do not do so within the time frame specified for your purchased service, a cancellation or rescheduling fee will apply. The specific terms, including any applicable time periods, will be provided to you before you book your Cleveland Clinic Canada appointment and will also be included in your appointment confirmation email.

Disclaimers & Limitations

Some jurisdictions (i.e., the Province of Quebec) may not allow the exclusion or limitation of certain damages or of implied warranties. In those jurisdictions, the exclusions and/or limitations below may not apply to you.

  • No Guarantee of Results: As with any service, no results can be guaranteed. Providers may determine that services are not appropriate or permitted and may decline to provide care at their discretion.
  • No Emergency Care: Cleveland Clinic Canada’s services are not intended for emergency or urgent care. If you believe you are experiencing an emergency, call 911 or seek immediate in-person care.
  • No Replacement for Primary Care: Cleveland Clinic Canada’s services do not replace your relationship with your primary care provider unless you are a patient of Cleveland Clinic Canada for primary care services. You are responsible for informing your primary care provider of any care received through Cleveland Clinic Canada.
  • Risks of Virtual Services: There are risks unique to virtual care, including limitations in the transmission of information, technology failures, and privacy risks. Cleveland Clinic Canada strives to mitigate these risks but cannot guarantee uninterrupted or error-free service.
  • Limitation of Liability: Services are provided “as is” without warranties of any kind. When using this website, information will be transmitted over a medium that may be beyond the control and jurisdiction of Cleveland Clinic Canada. As such, Cleveland Clinic Canada assumes no liability for or relating to the delay, failure, interruption or corruption of any data or other information transmitted in connection with use of this website. While Cleveland Clinic Canada uses reasonable efforts to include accurate and up-to-date information on this website, your use and browsing of this website is at your risk. Nothing in the Site, including product or service information, shall add to or change any contract for products or services you may have with Cleveland Clinic Canada, its, suppliers or affiliates. Cleveland Clinic Canada’s liability is limited to the amount paid by you for services in the twelve (12) months prior to the event giving rise to liability.
  • Indemnity: You agree to indemnify Cleveland Clinic Canada and its affiliates against any losses or claims arising from your use of services or breach of these Terms.

Prohibited Activities

Except as otherwise provided in these Terms, you may not directly or indirectly:

  • use or attempt to use another person’s password (i.e., specifically to access MyChart), account, likeness, or other information in connection with this Site;
  • impersonate any person or entity, including, without limitation, any Cleveland Clinic Canada employee or Cleveland Clinic Canada health-care practitioner in connection with this Site;
  • register an email that you do not own or do not have permission to register from the owner;
  • post or transmit any Content to the Site that is unlawful, harmful (including any virus), threatening, libellous, defamatory, obscene, scandalous, inflammatory, pornographic, indecent or profane or that could constitute or encourage a violation of any law;
  • scrape any Content from this Site, whether automatically or manually;
  • disrupt or interfere with any other person’s use or enjoyment of the Site; or
  • attempt to obtain unauthorized access to parts of the Site that are restricted from general access.

Governing Law & Jurisdiction

All aspects of Cleveland Clinic Canada’s services and the relationship between you and Cleveland Clinic Canada are deemed to have occurred in the Province of Ontario and are governed by and in accordance with Ontario laws and the laws of Canada applicable therein (excluding conflict of laws rules).  The courts of Ontario, Canada have exclusive jurisdiction over any complaint, claim, or proceeding arising from or related to those services or the relationship between you and Cleveland Clinic Canada.

Force Majeure

Cleveland Clinic Canada will not be liable for any loss or damage arising from any event beyond its reasonable control, including, but not limited to, flood, extraordinary weather conditions, earthquake, or other act of God, pandemic, fire, war, insurrection, riot, civil unrest, labour dispute, accident, action of government, communications, power failure, or equipment or software malfunction.

Entire Agreement, Severability, & Assignment

If any part of these Terms is found to be invalid or unenforceable, that part will be removed, and the rest will remain fully effective.

We can transfer or assign our rights and obligations under these Terms at any time, including as part of a merger, acquisition, or sale of our business. These Terms apply to and benefit both you and us, as well as any permitted successors and assigns.

Contact Information

Should you have any questions about these Terms, please contact Cleveland Clinic Canada’s legal office by email at CanadaLegal@ccf.org.